Chapter 9

PNR MODIFICATION

You can modify or cancel existing PNR elements. When you modify a PNR, the system reflects all the changes in the PNR history at end transaction.

CANCELING PNR ELEMENTS

HE XE

Entry XE4 XE3-6 XE5,7 XE3,5,8-12 XI SX ESX ETX ERX

Cancels A single element A range of elements Selected elements Cancels selected and range of elements. Entire itinerary All seat requests Cancel the security extended Cancel the itinerary of all associated PNRs & end the transaction Cancel the itinerary of all associated PNRs, end & redisplay

The system automatically cancels any SSR elements that are associated to the air segment. When you cancel SSR requests, the system automatically changes the status code to XX.

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PNR UPDATE

PNR MODIFICATION

When updating flight status or SR request, you need to understand the advice codes that are used to indicate the status of these elements. The following table describes the status codes and advice codes. Status code HK HL HN Advice code KK KL TK UU TL NO UC UN US HX Explanation Holding confirmed Holding waitlist Holding request (neither confirmed or waitlisted) Explanation Confirming from HN Confirming from HL Time change from HK Wait listing from HN Time change from HL No action taken Unable to confirm Unable due flight not operating Unable to sell seat Segment was cancelled by the airline Action required Change status to HK Change status to HK Change status to HK Change status to HL Change status to HL Delete element number Delete element number Delete element number Delete element number Delete element number

To update: RFyourname ; ERK Automatically moves the inactive advice codes to PNR history, updates the active advice codes in the PNR, & redisplays the PNR.

All negative advice codes must be deleted on the day the airlines generates them to avoid any penalty that may be imposed on you by the carriers.

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PNR MODIFICATION

MODIFYING A PASSENGER NAME

The Amadeus system provides the Name Update command as a facility to modify the first names of the passengers. Name change processing procedures vary from airline to airline. Check with the airline concerned if they allow name change/corrections as this may be rejected and result to non-synchronization of records with Amadeus. Information on name change policies can be found in GGAMAPHSEA.

Sample PNR: RP/MNL1A0980/ 1.ANG/MARY GRACE MS 2.CRUZ/MARC MR 3.DIAZ/MICHELLE MS 4.GOMEZ/LUCY MS(INF/JULIANA) 5 CX 904 C 29NOV 6 MNLHKG HK4 1 0700 0855 343 E 0 B SEE RTSVC

Here are some modification entries: Entry NU1/GRACE MS 2/MARK MSTR(CHD) 3/(INF/ANNE / 08) 4/ Modification Updates the given name for passenger 1 Changes the name and passenger type of passenger 2 Adds an infant name to passenger 3 Deletes an infant name or passenger type code attached to passenger 4

Reminders: if theres no SSR message sent by the airline regarding authorization to change name, add in the following details: o o RM PAX CORRECT NAME TO READ AS ALONZO / JOHN MR RM AUTHORITY GIVEN BY APPLE OF PR / 10SEP Rfyourname;ER to facilitate your name amend / change request, please queue your PNR to helpdesk by entering : QE / MNL1A0980 / 33

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PNR MODIFICATION

REBOOKING FLIGHTS, CLASSES AND DATES

PNRs booked in Amadeus should always be synchronized with that of the airline. Mishandling in rebooking brings about most cases of non-syncronization. One must consider if the airline involved is a system user or a non-system user. Check GGPCAXX (where XX is the airline code).

Rebooking for Non-System User 1. 2. 3. 4. 5. 6. 7. 8. Retrieve the PNR Check if the desired flight is available Redisplay the PNR Cancel the unwanted segment Input a Received From Redisplay the Availability Sell the new flight Input a Received From RTXXXXXX AN RT XEn RF ; ER MPAN SS RF ; ER

Please do not reuse a Dead PNR. A Dead PNR is a PNR, which you have previously cancelled. It is possible that your booking will not be generated to the airline.

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PNR MODIFICATION

SPLITTING A PNR

HE SP

PNR Split transaction is used in a multi passenger PNR when one or more of the passengers decide to change any of the flight segments.

STEPS: 1. 2. 3. 4. 5. 6. 7. Retrive the PNR Split the passenger Receive the transaction End and File Receive and End Retrieve the new PNR Modify RTXXXXXX SP3 RF yourname EF Rfyourname ; ER RTYYYYYY

Below are the different Split entries: Entry SP1,3,5 SP3-6 SP1,3,5-8 Splits Individual names from a retrieved PNR A range of names from a retrieved PNR Individual and a range of names from a retrieved PNR

The system automatically: Transfers all PNR elements that are passenger-associated to the passengers being split. Duplicates all elements that are not passenger-associated or contain status or advise codes.

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PNR MODIFICATION

System Response after the Split procedure:

--- AXR --RP/MNL1A0980/MNL1A0980 AE/SU 30JUN03/0236Z 1.LARSON/GARY MR 2.SMITH/ROBERT MR 3 CX 902 Y 19NOV 3 MNLHKG HK2 1 2010 2210 *1A/E* 4 CX 251 Y 19NOV 3 HKGLHR HK2 2355 0505+1 *1A/E* 5 BA 548 Y 28NOV 5 LHRFCO HK2 1 0730 1055 *1A/E* 6 AP MNL ABC TRAVEL 3938393 MARIE-A 7 TK TL09NOV/MNL1A0980 8 SSR VGML CX HN1/S3/P1 9 SSR VGML CX HN1/S4/P1 10 SSR VGML BA HN1/S5/P1 * SP 30JUN/AESU/MNL1A0980-Z739Q7

Z7378W

The system ends transaction on the Parent PNR and automatically appends the SP indicator with the associate record locator. The AXR flag stands for Associated Cross Reference meaning that this PNR has a cross-reference record. When you retrieve a PNR that was manually split, the system automatically appends the ---AXR--- tag to the top of the PNR.

You now have two PNRs. Perform any applicable modifications required by the passenger.

Ensure that the associate / baby PNR has a new Amadeus record locator and a new airline record locator before making any modifications.

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