A BRIEF STUDY ON TRAINING AND DEVLOPMENT OF EMLOYESS

PROJECT REPORT
SUBMITTED IN THE PARTIAL FULFILLMENT FOR THE AWARD OF DEGREE OF MASTER OF BUSINESS ADMINISTRATION (2010-2012)

A.N. COLLEGE, PATNA

(Approved by AICTE, Ministry of HRD, Govt. of India & Magadh University, Bodh-Gaya)

(Magadh University, Bodh-Gaya) CPE Status by UGC. NAAC accredited Grade-A++

Under Supervision of:

Submitted by

Mr. D.K. Singh

(Faculty Member) A.N. College, Patna Magadh University

KUMARI ANJALI
MBA (HRM with finance) Roll No.-33 Session-2010-2012

PREFACE
The research provides an opportunity to a student to demonstrate application of his/her knowledge, skill and competencies required during the technical session. Research also helps the student to devote his/her skill to analyze the problem to suggest alternative solutions, to evaluate them and to provide feasible

recommendations on the provided data. TRAINING AND

The research is on the topic of DEVELOPMENT

Although I have tried my level best to

prepare this report an error free report every effort has been made to offer the most authenticate position with accuracy.

ACKNOWLEDGEMENT
This report is an outcome of mutual support and guidance of many persons towards whom I indebted. My special thanks to MR. SUNIL KUMAR SAH ( Senior Manager Field & Operation), MR. AKHILESH KUMAR (Deputy General Manager-Field & Operation),MR. SUDHIR KUMAR SINGH (Regional

Manager),MR.RAJIVE KUMAR GUPTA and MR ASHUTOSH KUMAR ( DPC) to provide various facility in the summer training by which I can make my project in the easy way. I express my profound reverence and the artful gratitude to Prof.D.K. SINGH to suggest me a proper guideline towards the project.

DECLARATION
I KUMARI ANJALI ROLL NO 33 hereby declare that the following project report titled

TRAINING AND

DEVELOPMENT is an authentic project work done by

me. This is to declare that all my work indulged in the completion of this Project Report such as research, ion, target customer identification and team handling is a profound and honest work of mine.

DATE: 10/AUG/2012

KUMARI ANJALI MBA - IV SEMESTER.

CONTENT
Certificate of guide Certificate of department Certificate of organization Preface Acknowledgement Declaration

Chapter 1. Introduction to the study. a) Rational of study purpose. b) Objectives. c) Hypothesis. d) Scope. e) Limitation. Chapter 2. organizational profile a) History and development of organization b) Objective. c) Mission. d) Vision. e) Philosophy of the organization. f) Product portfolio. g) Expansion plan. Chapter 3. Theoretical prospective. Chapter 4. Research methodology. Chapter 5. Data analysis and interpretation. Chapter 6. Conclusions. Chapter 7. Recommendation. Appendices :a. Questionnaires. b. Other materials. c. References.

Chapter 1

INTRODUCTION OF THE STUDY

a) Rational of study purpose. b) Objectives. c) Hypothesis. c) Scope. d) Limitation.

The purpose of this study is to promote the TATA photon+ mobile with Samsung Corby TV broadband service 3G like speed(2.6mbps to 3.1mbps)live TV and broadband music and video streaming and many more facility with social networking.

RATIONAL OF STUDY PRPOSE

The main purpose of this to promote and increase the sales volume of TATA photon+ mobile broadband service with Samsung corby TV to target youth customer.

OBJECTIVES
To the submit of project report in the partial fulfillment of the requirement for the demand of P.G.Degree in MBA 4th semester. - To indentify the potential customers for TATA photon+ mobile broad band services. - To give lead generation. - To find out the suggestion made by the customize to improve these services. - To give some recommendation based upon my observation and suggestion made by my respondents. The case objective of the study is concerned with the promotion of TATA photon+ with Samsung Corby TV and gives benefit to the company.

HYPOTHESIS
The hypothesis or methodology applying in carrying out this project for getting the feedback of the consumer

SCOPE OR PLAN OF STUDY

Main scope of this study is to give high speed accessibility its work like 3G as high speed internet access(HSIA), live TV on mobile, video streaming, video calling and many more.

LIMITATIONS

The topic of project handled by me is demanding one for the time being. Although it was an interesting one, there was some limitation attached such as. The main limitation of this is its cost variation in the market. Costly to there competitor as reliance, mts. Not good quality of sound an pictures with we all

Chapter 2

ORGANISATIONAL PROFILE

a) History and development of organization b) Objective. c) Mission. d) Vision. e) Philosophy of the organization. f) Product portfolio. g) Expansion plan.

History and development of organization.

Tata Teleservices Limited TATA INDICOM Tata Teleservices Limited spearheads the Tata Group's presence in the telecom sector. The Tata Group had revenues of around US $62.5 bn in Financial Year 2007-08, and includes over 90 companies, around 350,000 employees worldwide and more than 3.2 million shareholders. Incorporated in 1996, Tata Teleservices is the pioneer of the CDMA 1x technology platform in India. It has embarked on a growth path since the acquisition of Hughes Tele.com (India) Ltd [renamed Tata Teleservices (Maharashtra) Limited] by the Tata Group in 2002. It launched mobile operations in January 2005 and today enjoys a pan-India presence through existing operations in all of India's 22 telecom Circles. The company is also the market leader in the fixed wireless telephony market. The company's network has been rated as the 'Least Congested' in India for last four consecutive quarters by the Telecom Regulatory Authority of India through independent surveys. Tata Teleservices Limited now also has a presence in the GSM space, through its joint venture with NTT DOCOMO of Japan, and offers differentiated products and services under the TATA DOCOMO brand name. TATA DOCOMO arises out of the Tata Group's strategic alliance with Japanese telecom major NTT DOCOMO in November 2008. TATA DOCOMO has received a pan-India license to operate GSM telecom services-and has also been allotted spectrum in 18 telecom Circles and will roll out its

services shortly, starting with South India. Today, Tata Teleservices Ltd, along with Tata Teleservices (Maharashtra) Ltd, serves over 36 million customers in more than 320,000 towns and villages across the country, with a bouquet of telephony services encompassing Mobile Services, Wireless Desktop Phones, Public Booth Telephony and Wireline Services. Other services include value-added services like Voice Portal, Roaming, Post-paid Internet Services, Three-way Conferencing, Group Calling, Wi-Fi Internet, USB Modem, Data Cards, Calling Card Services and Enterprise Services. Some of the other products launched by the company include Pre-paid Wireless Desktop Phones, Public Phone Booths, Mobile Handsets and Voice & Data Services such as BREW Games, Voice Portal, Picture Messaging, Polyphonic Ring Tones, and Interactive Applications like news, cricket, astrology, etc. In December 2008, Tata Teleservices announced a unique reverse equity swap strategic agreement between its fullyowned telecom tower subsidiary, Wireless TT Info-Services Limited, and Quippo Telecom Infrastructure Limited-with the combined entity kicking off operations with 18,000 towers, thereby becoming the largest independent entity in this space. Tata Teleservices' bouquet of telephony services includes mobile services, wireless desktop phones, public booth telephony and wireline services.

Objective
Main objective of TATA group of organization is maintain the quality of product and consumer satisfaction. No compromising with quality its always maintain the same quality with additional changes & fetcher increases.

Mission

Vision

Philosophy of the organization

Product portfolio

Expansion plan

Chapter 3.

Theoretical prospective

Chapter 4.

Research methodology

RESEARCH DESIGN DATA COLLECTION SAMPLING

Before starting any project, the entire procedure, techniques and tools should be decided in advance for its successful completion. The predetermined procedure, techniques, tools and their stepwise application together constitutes the Research Methodology. The nature of data (Primary, secondary), tools to be used (questionnaires, interview etc.) and the way of sampling (random, stratifies etc) should be determined on sound basis. As any wrong decision at this stage would lead to wrong conclusion. The methodology adopted for this project will be discussed in this section with proper reasoning.

Research Design
A Research design is a series of advance decisions that taken together comprise a master plan or model for the conduct of the investigation. On the basis of the objective of the study a research design can be of three types namely exploratory, conclusive and Performance monitoring. The research design for this study was exploratory. The main purpose of such studies is to determine the general nature of the problem and the variables relates to it and then to develop the working hypothesis and exploration of plausible solutions. Exploratory research determines fruitful alternatives that the decision madder would not have perceived. Data collection The most crucial stage of any research work is the collection of necessary data. The accuracy of valid conclusions from the investigation. Data is a collection of facts and figures which can be converted into useful information after meaningful analysis and interpretation. Data used for the proposed study can be classified under two heads:-

1) Primary data 2) Secondary data

Primary data: Information which has been gathered for the first time is called primary data. The researcher contacts the sources expected to have the desired information directly. These can be collected by asking questions directly to the respondents.

Secondary Data: These are the data developed or gathered for some purpose other than the problem at hand but are applicable to the present investigation. The primary data in one research may take the form of secondary data if used in another research. These can be collected either using internal records of the organization or using some external sources such as newspaper, websites, magazines etc. Methods of data collection: 1. Methods of collecting primary data: For the proposed study primary data has been collected by using two methods namely: a) Survey method b) Observation method a) Survey method: It is the most commonly used method of primary data collection. It is systematic gathering of data from respondents through questionnaire. The questionnaire is a list of questions to be asked from the respondents. It also contains suitable space where the answers can be recorded. It is a device for securing answers to questions by using a form which the respondent fills in him. The questionnaire used in this study was open-ended. (b) Observation Method: It is designed to collect information by observing the actual happening and is thus likely to be more realistic. It involves recording of events or actions as they take place in the environment. It avoids biases in response by observing respondents behavior. (2) Methods of collecting secondary data: Secondary data can be collected using different sources such as websites. Newspaper etc. In this study secondary data has been collected from the organizations official website. Various other websites, different newspapers, magazines and journals.

Sampling Sampling is the use of a definite procedure in the selection of a part for the express purpose of obtaining from it dependable descriptions or estimates of certain properties and characteristics of the whole. It allows us to concentrate our attention upon a relatively smaller number of people/ items to devote more energy to ensure that the information collected from them is accurate. It is a common practice to draw inferences about a large group characteristic on the basis of a sample just like testing the warmth of a coffee cup by taking sip. The sampling strategy adopted for this study is the probability or random sampling because of uncertain nature or the population under study. In this type of sampling every unit in a finite population has some definite chance of probability of being selected in the sample. It is highly applicable when the population under study is composed of differing groups of extremely varied sizes. This selection is in no way influenced by personal bias and predilection of the investigator.

Chapter 5.

Data analysis and interpretation.

Chapter 6.

Conclusions.

Chapter 7.

Recommendation.

Appendices :-

a. Questionnaires. b. Other materials. c. References.

FEED-BACK FORM
1. Which is your favorite CDMA service provider? Tata indicom MTS Reliance Any others

2. What makes Tata indicom different from other? Better network Range of hand set best tariff plan other

3. Which features do you like most? 50 TV live Video streaming OMH Any others

4. Do you think Samsung Corby TV is really different from others? Yes Cant say No

5. What do you think about Tata photons+ mobile where TV in hand ? Good Best Better Excellent

6. Which social networking do you prefer on SCTV mobile Internet? You tube Orkut Face book Any others

7. Why do you prefer to buy samsung cobryTV with Tata Photon+ ? Superior quality Speed 3.1mbps reasonable price Omh technology

In the following which Verticals of TTSL, are you aware of?

Tata indicom

Tata indicom

virgin

10 What are your suggestion for the betterment & improvement of Tata photon+ mobile ?

____________________________________________________________ ___________________________________________________________ ___________________________________________________________

Name ______________________________________________ Occupation __________________________________________ Address ______________________________________________ ______________________________________________ ______________________ Contact No -

BIBLIOGRAPHY
BOOKS:

Kotler, Philip. (2009): Marketing Management. Prentice Hall of India Pvt. Ltd., New Delhi. Kothari, C.R (2001):.Research Methodology., Vishwa Publication., New Delhi Malhotra K. Naresh: Marketing Research Pearson Publication

WEBSITE:

WWW.tataindicom.com

www.google.com www.images.com