Paula Green

Twitter: https//mobile.twitter.com/@PaulaR85 Linkedin : http://uk.linkedin.com/pub/paula-green/47/190/507

RECENT TEMPORARY POSITIONS

Company Ukash Job Title Refund Administrator Duration 25th July PRESENT

As a Refund Administrator within the Security and Compliance/Risk Department of Ukash, it is my responsibility to ensure I process a high volume of Global Customer Refund Applications for the following countries: UK, France, Germany, Austria, Spain, Netherlands, etc. Duties Include: Processing Global Refund Applications to tight deadlines Generating Global Tracking Reports Blocking Fraudulently used Ukash Vouchers Blocking Reported Ukash Vouchers Managing Voucher Status and attached notes Processing Applications for Payment: (British/French/ Spanish/German/Dutch, etc) Daily use of Navision Daily use of Ukash's software - Central User System Processing Refund Applications Cross Referencing Data Sending out communications to customers in varied languages Monitoring and Management of personal daily statistics Handling sensitive customer information Woking with Numerical Figures and Values Running Tracking Reports in relation to Ukash Vouchers Analysing Tracking Reports Emailing customers directly Liaising with Customer Service Teams in Germany Analysing Data Accurate Data Entry Use of a Global company CRM Data Software

HML Hathaways

Front of House Management

11th 24th July 2012

Managing the Front Office for a Property Management company in North London.Providing support to a Cross Departmental structure; MD, Senior Property Managers, Property Managers, Administrators and Finance. Managing Front Office Operations First point of contact for Clients, Tenants and Suppliers Looking after Master Filing Key for all HML Hathaways Property Keys Managing busy company switchboard Dealing with Tenant, Solicitor and Contractor Enquiries etc Recording complaints and relaying accordingly Meeting Room Suite Management Typing up important documents on behalf of Property Managers and Finance Department. Logging and Monitoring Cheques Managing Stationery Managing Staff Parking System Managing company out of hours voicemail logs and relaying messages timely and efficiently Complex Post duties (according to property area) Arranging Meetings Meeting Room Management HR Resourcing Assistant 15th June 03rd July 2012

Barnet Enfield & Haringey Mental Health NHS Trust

Dealing with high call volumes from Candidates, Managers and Occupational Health Officials Etc Writing official communications to prospective and current agency staff Dealing with candidate enquiries and concerns Dealing with a complex HR Filing System (Shared Drives, Hard Copy, Archive Rooms, Spreadsheets etc) On call resourcing department dealing with the Recruitment requirements of Senior NHS Managers Working closely with Policy Team, CRB & Honorary Contracts Team, Workforce Development Team, Registration Reference Requests Requirements Gathering - Training/Occupational Health/References etc. Candidate Registration Process (Checking Passport Authentication/Utility Bills etc) CRB Applications - Guiding candidates Ongoing update of staff files & logging documentation Updating complex Agency Staff Logging and forwarding of Sick Notes & Expenses and Mileage. Claims, Enhanced Hours Claims as well as Excess Travel Claims Spreadsheet creations in Microsoft Excel Spreadsheet data analysis of training requirements and candidate requirement statuses Database Creation & Management File Creation & Closure Extensive Data Management & Creation High attention to detail

SAGE PAY EUROPE LTD Job Title: Office Administrator 04th Oct 2010 to April 2012 I was responsible for delivering high level Administrative and Office Support across the Sage Pay business framework, which consisted of around 205 employees as well as support to other Senior Key members outside of this. I was a Centralized figure within Sage Pay and initially developed solid administrative structures around key business areas. Key strengths were in Organization, Streamlining existing processes as well as Management of the corporate office function. BUSINESS ADMINISTRATION Providing Office Based & Regional Administrative Support to the Sage Pay Europe Business division of Sage Administration around and Management of Company Service Provider Accounts; Addison Lee, UPS, Office Depot, OCS, Integral, Zip Heaters, etc. Establishing and Managing online data and file management systems Development of Administrative Procedures around key business areas such as; Absence Tracking, Procurement, Expenses, Purchase Order Number Management, Supplier Setup, etc. Creation of Administration Strategy for Sage Pay Management of Staff Expenses Procedure (Expense Sheets, Receipts, Mileage, Reimbursements) Writing and Distribution of Business Correspondence to Sage Pay Staff, External Staff, Departments or Suppliers when required Developed Microsoft Excel Spreadsheet Databases for Tracking of PO Numbers/Purchase Requisitions/Staff Contact Details/Supplier Info Documentation Support Management of a complex and comprehensive Administrative Filing system. Extensive Business Calendar Co-Ordination and Management for Leadership Team and Department Meetings Email Management and ad hoc duties Extensive use of Microsoft Office Packages to execute core tasks efficiently and to a highly professional standard Email Management and ad hoc office duties such as scanning, photocopying and filing FRONT OF HOUSE MANAGEMENT Maintaining an immaculate and highly professional personal presentation 24/7 - 365 Responsible for ensuring Sage Pays Corporate Front of House area was kept to a professional standard at all times Welcoming Senior Executive Board Directors, External staff members, Business Partners, Clients and Visitors into the business Ensuring Staff Open plan dining areas and Kitchen facility was well presented 24/7 Responsible for arranging Front Office Hospitality and Catering services to guests and for Leadership & Senior Management meetings Retrieving and Forwarding important business calls to relevant departments Distribution of Post Multitasking between Core Admin duties, Maintaining Meeting Room Suites, being attentive to meetings as well as dealing with visitors. Providing hospitality to clients, business partner and visitors to the business HUMAN RESOURCES Was solely responsible for creating and distribution of the official Sage Pay Staff Organizational Charts on a monthly basis (Power Point) Collation and input of Overtime for Live Service/Incident Management and Operations Teams on a Monthly basis Absence Tracking, Monitoring, Reporting on a weekly basis Chase up of sick notes and other relevant documentation where necessary Weekly Sickness Absence Reports (Collation of date from Leadership Team and Line Managers, Spreadsheet preparation then forwarding to Sage Pays HR Co-Ordinator) Annual Leave Reports for Human Resources Department when requested Monitoring of New Employee Annual Leave Entitlements and Start dates with the Recruitment Team New starter account creation in whosoff.com to monitor annual leave, sickness, time of in lieu, training, unpaid leave and other functions. I co-managed this alongside Sage Pays PCI & IT Controls Manager Forwarding new employee contracts, documents and any other confidential correspondence where requested Liaison with Human Resources and the Recruitment Team over issues such as; Interviews, Preparation of CV & Job Descriptions, P45s, Sickness Absence Reports, Start Dates or any other HR related information) Filing of Starters & Levers email information to help accurately create new starter Whos Off Accounts and for email trails CROSS DEPARTMENTAL COMMUNICATIONS & KEY RELATIONSHIPS Supported the following departments to the highest standard: The Leadership Team/PAs/Live Service/Service Delivery/Project Managers/Product Managers/Sales/Marketing Finance/Merchant Services/Telesales/ Head Office Receptionists/Directors Executive PAs Developed vital and key business relationships internally and externally As part of my centralized role, I was required to liaise across numerous departments within the business as a whole. This helped me to deliver on key business objectives and fulfill tasks on behalf of Senior Management and staff members. Assisting Sales Team with large direct mailing campaigns Assisting Marketing Team with couriering equipment for Exhibitions and Retailing events OPERATIONAL Co-ordination of Cleaners/Engineers/Plumbers and other approved contractors as well as monthly quality assurance Reporting any Health & Safety concerns or incidents to Sage Pays Health & Safety Representative Helped to oversee operation and maintenance of Air Conditioning and Toilet Facilities within the office Regularly reviewing safety of cleaning peripherals alongside Cleaning Manager and Service Delivery Manager Helping with Co-ordination of office moves and Furniture storage PROCUREMENT Was responsible for placing all company orders for the Sage Pay Business Function is an efficient and cost effect manner Purchase Order Number/Database Management Purchase Requisition Management Managing and Monitoring of Stock Expenditure Stationery Stock audits and management Order planning and budgeting Product Research and Price Comparisons Monitoring of company UPS Invoices and tracking spend Supplier Setup, Liaison, Evaluation and Monitoring. I had close relationships with Sage Pay business suppliers and reviewed services regularly Communicated regularly with Sage Pays Purchase Ledger and Supply Chain teams on a regular basis Invoices Filing, Monitoring, Management, Logging and Evaluation Adhering to rigid guidelines procurement guidelines set by Supply Chain and Purchase Ledger SECURITY Monitoring visitor access control alongside PCI&IT Controls Manager. Developing Security Logs for internal and external audit. Tracking Security Sign In Logs Issuing Visible Identification to external visitors and educating staff on processes regularly

EDF ENERGY (Temporary) Job Title: Transport Administrator 15th Mar 2010 01st Oct 2010 BUSINESS ADMINISTRATION Logging of Motor Incident Report Forms Extensive case file management (opening, closing, archiving and referring to legal companies for escalation if needed) Updating transparent software system Fleet Plan Co-ordinating of vehicle repair works with approved Bodywork Centres or Garages Collation of legal paperwork to forward to EDF Energy Insurance companies Email/Telephone Correspondence to Drivers, Line Managers, Garages etc Liaison with external hire companies Collation and representation of analytical data in Microsoft Excel Cross Department Liaison Cross Referencing Information REPORTS Credit Card Reconciliations Progress Reports Hire Vehicle Reports Customer Satisfaction Surveys TEMPORARY POSITIONS CONTINUED Company Job Title Duration Amec Project Secretary 5th 12th March 2010 Security Industry Authority Intelligence Development Officer 5th Feb 4th March 2010 Security Industry Authority Research Development Officer 15th Jan 12th Feb 2010 UK Border Agency Administrative Officer 3rd Oct 20th Nov 2009 UK Border Agency Administrative Assistant 17th Aug 22nd Oct 2009 CHRYSOLYTE INDEPENDENT CHRISTIAN SCHOOL Job Title: Administration Assistant 14th Nov 2007 to 12th Aug 2009 Front of House school office management alongside the Administration Manager. I was the primary contact for Parents, Pupils, Staff and School Officials. FRONT OF HOUSE MANAGEMENT Managing Front of House operations Responsible for ensuring a professional image of the Christian School Office Screening calls and recording messages Regular speakerphone announcements to classes or staff as and where necessary Support to Nursery Manager where necessary Ad hoc duties such as distribution of post, scanning, photocopying and filing OPERATIONAL Liaison with School Caretakers to ensure that correct procedures are followed when work is undertaken on the premises Monitoring of school building facilities and progressing repairs where necessary BUSINESS ADMINISTRATION Personal Assistant to the School Principal and Matron and dealing with highly confidential/sensitive issues on their behalf Supporting the schools objective to promote Safeguarding of Pupils Preparation of documentation for an minutes from Governors meetings, including attendance where possible Dealing with confidential school documents: Exam Papers, Pupil Results, Syllabus, Learning Aids, Lesson Plans, etc Booking and Scheduling training courses with Southwark Council for Teaching Staff Liaising with The Christian Schools Trust Petty Cash Management Management and Monitoring of Office and H School Fees Management (Logging, Cross Referencing and liaising with Matron and School Bursar regularly) Logging of School Trip Monies paid Preparation and Distribution of School Surveys for Parents and Pupils Administrative and Clerical Support to Easter and Summer School Processing orders as instructed by school Heads and authorised managers with Co-ordinating Parents Evening Rotas Producing Programmes and Agendas for board meetings, prayer meetings and school events Preparing high quality confidential documents for use by the Principal, Matron as well as the Board of Trustees Editing and high quality production of the official School Prospectus Extensive File Management & Archiving Staff & Pupil Files on a regular basis Creation and updating of School Business Documents Distribution of Internal and External School Communication Regular notice board updates throughout the School Booking and Co-ordinating School Trips Managing the school diary Daily use of Microsoft Office Packages to execute tasks and create high quality official documents Ad hoc duties such as photocopying, filing, scanning and printing HUMAN RESOUCES Assisting prospective employees with the Enhanced Disclosure application process (alongside School Principal & Administration Manager) Participated in CV Screening and arranging candidate interviews Telephone Screening where required Responsible for liaising with approved Teaching Recruitment Agencies, arranging Temporary Cover and Relationship Building Collating and Preparing files of sensitive and confidential information (List 99 Checks, Enhanced CRB, Credentials, etc) Displayed a high level of sensitivity and discretion at all times when participating with any recruitment process Preparing Staff Clocking in details into an Excel Spreadsheet weekly to be processed by Admin Manager and School Bursar THE CARRINGTON BLAKE GROUP Job Title: Business Consultant / Payroll Sales Advisor 03rd Jan 05th Nov 2007 TRAINING & COURSES Professional Receptionist Course Hamilton Mercer November 2011 Effective Business Communication Hamilton Mercer December 2011 Tone of Voice Workshop Sage October 2011 EDUCATION AND QUALIFICATIONS University of Greenwich Combined Honours Degree (Media Writing & English) 2:2 Sep 2003 May 2006 Erith School G.C.S.Es (7 A-C Grades out of 10) 4th Sept 1996 to May 2003 A/S & A LEVEL: Media Studies (B) English (C) Sociology (D)