Niklas Pivic

Curriculum Vitae

Personal information
Home address:
Svartgatan 13, 4 tr.
128 45 BAGARMOSSEN
tel: +46761720030
niklas@pivic.com
LinkedIn: https://www.linkedin.com/in/pivic

Employments
Technical Support Specialist, Snow Software, Apr. 2012-[current]
1st and 2nd Line advanced support work on international levels, mainly
regarding the software as built by Snow Software, but also others, e.g.
Microsoft products (Windows, SQL Server) and support on a technical
network level. Performs training sessions, mentoring, documentation,
testing, ordering hardware, among other various tasks. Developed,
implemented and filled the entire Knowledge Base system which is used
internally and by customers.
Operations Technician, Anticimex, Mar. 2010-Mar. 2012
Operations and support responsibilities for nearly all server platforms on an
international level, and for all Swedish client computers, on software and
hardware level. Sole responsibility for the backup solutions used, also
migrated from Microsoft Office 2003 to Office 2007, and from Windows XP
to Windows 7.
Network Administrator, Social services in Stockholm,
Feb. 2003Mar. 2010
Responsibility for everything together with four colleagues; responsible
for three different networks with over 3000 users, for the entire server and
client environment, also nearly all of the systems and applications used. For
example, installed and maintained servers, client computers, different kinds
of peripherals, performed troubleshooting, packaged and deployed
applications, maintained backup systems, tested and quality assured
systems, project managed deployments of IT systems, supported and
documented various systems and applications, also custom-made an
education package regarding Microsoft Office.

Logistics Manager, Ericsson Vstberga, Sep. 2002Nov. 2002

Responsible for all logistics in regards to computers and computer
periperhals and also worked with advanced technical support for a number
of software products.
Network Administrator, Lkarntet AB, Jan. 2002Aug. 2002
Worked as sole IT support/maintenance person on server and client
computer level in a 40-seat company.
Computer Technician, Net Insight, Nov. 2000-Jan. 2002
Performed all kinds of user-based support and performed hardware and
software installations, maintenance and troubleshooting.
Microsoft Office Support Specialist, Ericsson/Compaq, Mar. 1999
Apr. 2000
Last-level support technician for all kinds of Microsoft Office-related issues
for over 80000 users, requiring deep troubleshooting skills not only in
regards to Microsoft Office, but Microsoft Windows, other applications,
printers, and networks.

Drivers license
Has a drivers license, type B.

Education
Snow SAM Specialist (STCSS100310)
Snow System Administrator (STCADM00235)
Administering a Microsoft SQL Server 2000 Database [Cornerstone,
2072AC]
Updating Your Database Administrator Skills to Microsoft SQL Server 2005
[Cornerstone, 2733B]
Testmetodik (Testing Methodics) [Informator, T2177]
Effektiv kravhantering - metoder, tekniker och roller (Effective quality
assurance methods, technologies and roles) [Informator, T2223]
Installera, konfigurera och drifta EPiServer 4 (Installing, configuring and
maintenance fro EPiServer 4) [ElektroPost]
Snow Distribution [applikationsdistribuering (application deployment
system)]
diverse skerhetsrelaterade utbildningar utfrda av Sentor MSS AB (a slew
of IT security-oriented educations from Sentor MSS AB)
Stockholms University, English, 1995

More information about myself

I speak and write English fluently. I am educated in pedagogy, service
training, I use GTD as time-management method.
Apart from my IT-related roles, I have worked in a few different professions,
e.g. DJ, dish-washer, secretary for a multinational company, property
caretaker and telephone interviewer.
In my spare time I hang out with my wife and friends, see films, read, and
according to most people Im insanely obsessed with music, both listening
to it and making some.

References
Social services in Stockholm: Karin Melin, IT Manager, +46761739494.
Lkarntet: Maud Gunnarsson, IT Manager, +46703301900.
Net Insight: Aki Mntyl, IT Manager, +4686850456.