<From: "Mike Mickley" <mmickle9@idt.net <To: "Terry Welch" <adoyuk@webtv.net < <CC: "Lex Hahn" <adperfectlex@webtv.

net < Subject: letter to Richard (with copies to < ( Torrence and Ayhan Doyuk < Date: Wed, 29 Nov 2000 12:07:28 -0700 < < ?Terry - is AD in Florida < .I will talk with you soon < Mike < ------------------------------------- < November 2000 29 < < Re: Pool Cleaner Challenges - Your < Responsibility < < ,Dear Richard < < First there was the British Columbia Health Spa < complaining about the pool cleaner product not < ,working as advertised. Now we have the Australian < Matthew Hutchinson, complaining about pool problems < in about 10 pools. In Australia, the pool < ,situations include freshwater, saline water < different climate areas, and in general a variety of < conditions. The common element is that the pool < cleaner product was purchased through Steve < .Torrence < < My first inclination upon hearing of these < situations was to address the technical problem head < on and offer solutions to both groups using the < product. Upon rethinking the matter, it makes more < sense to me not to address the technical problem < (that is your responsibility - yours and Torrence's) < but to address the real problem. My best < :understanding is that the real problem is < < You/Torrence have thrust the .1 < pool cleaner product (and an aquarium product) into < ,the market without full blessing of Perfect Science < without product testing, without an understanding of < how the product should be applied (protocols), and < without an understanding of a companion product that < might be used in situations where algae are a < .concern < < You are providing incorrect .2 < protocols to people buying the product. Check into < whether the product should be activated with spring < water prior to use AND whether the product should be < sprayed onto the surface of the pool rather than < brute force dumped into the pool. Get the correct < activation dilutions, the correct method of applying < the activated product, the correct initial dosage to < use, he correct time to wait after applying the < product before needing to vacuum. etc. My <

understanding is quite different from the directions < given on the packaged pool cleaner product as sent < .by Torrence < < You/Torrence continue to spread .3 < misinformation about Perfect Science including < statements made about myself. Torrence recently < told the British Columbia pool/spa people that I was < not with Perfect Science, that I was a disgruntled < ex-employee. Please know that, as opposed to you < and Torrence, I am with Perfect Science and I have < been working for Perfect Science without pay from < .Perfect Science < < There seems to be a continuing .4 < assumption on the part of some (all?) Torrence's < clients that all products are 'water' and are < essentially the same. The distinction between the < health-related products and the household and < environmental products has not been communicated < and/or received. The present pool product does not < heal' anyone, it is not intended nor designed to do' < '.this. It is a formula and not a medical 'water < < When I first met you in Istanbul, my sense was that < you were a reasonable person. Despite your actions < and things you have said to people (including to < Terry when she called you from Hawaii), I give you < the benefit of doubt that you want to help Perfect < .Science and in particular Mr. Doyuk < < The products need performance testing and the < understanding that comes from this, well-defined < protocols, approvals where required, and quality < control. It appears that Cleaning Earth has < bypassed all of these requirements. The end result < is that what was sold is a Cleaning Earth product < and not a Perfect Science product. Cleaning Earth < needs to take responsibility for their actions. I < see your options as shutting Torrence up/down or < taking responsibility for him. He is undermining < my role and authority and compromising the Perfect < .Science effort < < Mike Mickley < < .Scientist, Perfect Science A.D < < Cc: Steve Torrence < < Mr. Ayhan Doyuk < <