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  • Assignment 1.1 Communication Process Model

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    Karena Busch
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    The document describes two scenarios where communication breakdowns led to misunderstandings at work. In the first scenario, the sender failed to inform the receiver that their work hours had changed, resulting in the receiver arriving late. In the second scenario, important information about time off was not communicated to all relevant parties, resulting in a scheduling conflict. The key lessons learned are the importance of ensuring all parties receive important messages and the need for multiple communication channels like face-to-face discussions, email, and shared boards. Tips to prevent future issues include rechecking schedules, verbally informing all managers of changes, and taking personal responsibility to communicate directly with all relevant individuals.

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    The document describes two scenarios where communication breakdowns led to misunderstandings at work. In the first scenario, the sender failed to inform the receiver that their work hours had changed, resulting in the receiver arriving late. In the second scenario, important information about time off was not communicated to all relevant parties, resulting in a scheduling conflict. The key lessons learned are the importance of ensuring all parties receive important messages and the need for multiple communication channels like face-to-face discussions, email, and shared boards. Tips to prevent future issues include rechecking schedules, verbally informing all managers of changes, and taking personal responsibility to communicate directly with all relevant individuals.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    743 views4 pages

    Assignment 1.1 Communication Process Model

    Uploaded by

    Karena Busch
    The document describes two scenarios where communication breakdowns led to misunderstandings at work. In the first scenario, the sender failed to inform the receiver that their work hours had changed, resulting in the receiver arriving late. In the second scenario, important information about time off was not communicated to all relevant parties, resulting in a scheduling conflict. The key lessons learned are the importance of ensuring all parties receive important messages and the need for multiple communication channels like face-to-face discussions, email, and shared boards. Tips to prevent future issues include rechecking schedules, verbally informing all managers of changes, and taking personal responsibility to communicate directly with all relevant individuals.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
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    Assignment 1.1: Communication Process Model.

    Karena Busch BCOM/275 Wayne Brock July 2, 2012

    Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below. Scenario 1. Who was the sender? A co-worker named Mike. Who was the receiver? I was. What was the message? I was late for work by a half an hour. What channel was used to send the message? It wasverbal/face-to-face. What was the misunderstanding that occurred? I thought I worked 3:30 to 8:30, but the General Manager changed the schedule and changed my hours to 3:00 to 8:30 instead. How could the misunderstanding have been avoided? I could of re-checked the work schedule to make sure it was still 3:30 that I worked, Jose (the general manager) could of informed me that he has changed the schedule, and Mike the sender could of picked up the phone and gave me a call and asked why I was not in at 3:00. 1. What did you learn about the communication process from this activity? I learned that the communication in my workplace is not good and needs to be improved for everyone, not just for me, so that we all can be on the same page about important information, tasks to be done, who does them, and hours to be worked and notified if the hours are altered or modified in any way. 2. What seemed to be the main causes of the misunderstanding? I looked at my hours on the schedule and wrote them down like I do every week and next thing you know I am coming in to work late because the General Manager changed my hours and did not contact me or verbally told me he changed them. 3. What tips can you suggest for preventing misunderstandings in communication? To put up some kind of communication board, like a dryerase board for important information that needs to be known for all the employees, assistant managers, and manager. If hours are to be modified or changed to verbally tell that person and if you cannot verbally tell that person then put it on the communication board. Instruct each and every employee to check out the communication board on a daily basis and check

    off on it and sign it to make sure everyone has read what is on the board and are clear on what they read or need to do by signing off on it.

    Scenario 2. Who was the sender? I was. Who was the receiver? My manager, Jose. What was the message? That I needed Monday and Tuesday off , due to a death in the family, and needed Monday off for the visitation and Tuesday off for the funeral services. What channel was used to send the message? It was verbal/face-to-face. What was the misunderstanding that occurred? When I told Jose about this he forgot to inform the other two assistant managers about this and one of the assistant managers made the schedule and had me working Monday night and Tuesday night. How could the misunderstanding have been avoided? Jose should of informed the assistant managers of my situation and they should have been aware of why I needed the two days off or I should of took the responsibility of telling them myself to ensure they knew and understood why I need them two days off. 1. What did you learn about the communication process from the activity? I learned that whatever information I give my manager that I need to give that same information to the assistant managers either by verbally telling them face-to-face or giving them a call, posting it on the communication board, or e-mail them on their companys e-mail that they check on a regular basis. 2. What seemed to be the main causes of the misunderstandings? Jose did not let Tanner and Mike (Assistant Managers) know of me having to have the two days off and why, therefore when they did the schedule they did not know that I needed to days off. 3. What tips can you suggest for preventing misunderstandings in communication? To communicate more by verbally face-to-face, using the communication board, making a telephone call, or e-mailing each other and I need to take the responsibility of telling them myself to ensure that they know and are aware of the days I need off.

    References
    Cheesebro,T., OConnor, L., & Rios, F. (2010). Communicating in the workplace. Upper Saddle River, NJ: Prentice Hall. Moore, B. N., & Parker, R. (2009). Critical thinking (9th ed.). Boston, MA: McGraw-Hill.

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