ASSIGNMENT ON LETTER & MEMO WRITING

Submitted to:
Raghu Rama Seshu Maringanti

Submitted by:
Gazal Gupta

11BSPHH010303 Section-C Seat no: 33

1: Memo- informing your colleagues about the HR policy changes

TO: Staff members, Infosys Ltd. From: Gazal Gupta, Manager HR DATE: December 22, 2011 SUBJECT: Changes in HR policy and cost cutting measures. As you know, the country has been undergoing an economic recession that has also affected our companys financial performance. In light of this, we are constrained to implement the following cost-cutting measures in order to reduce our operating costs. 1: Printing paper: Take a printout only if it is necessary especially color printouts. 2: Traveling Cost: Reducing travel of staff (air/road/rail) and meeting shall be held through video conferencing or teleconferencing. 3: Electricity Air conditioners must only be operated from 1pm to 5pm, after which

they must be remain shut down.

4: Stationary: The use of office supplies is also to be restricted. Employees must inform their supervisors if they need to avail of any new supplies 5: Phone usage: From next billing cycle of company paid mobile phone, 30% of the bill amount will have to be paid by the employee as per his\her usage. We hope that all employees appreciate the need for these and any other cost-cutting measures the company deems necessary, and will cooperate fully with company officials in helping to implement them.

2: Apprising customer for the new initiative taken by the company

December 23, 2011 To Sunita Gupta E-10/76, Chitrakoot Jaipur, Rajasthan-302021

Dear Ms. Sunita Greetings from Future Group Ltd. As an effort to extend our customer services it brings great pleasure to inform you that this New Year the company has launched new schemes for our selected few customers. Under the schemes you can exchange old electronic appliances for the brand new models of SONY or SAMSUNG availing a discount 30% & also on purchase of 40,000 and above an assured gold coin is been given as a token of thanks. The offer will last 26th January 2012 and I hope u will make full of it. We will keep bringing more schemes in future as happy customers make happy us.

Regards Gazal Gupta Marketing Manager Future Group

3: Claim Letter to the General manager- LIC about non realization funds of a matured policy

December 22, 2011 To Mr. Gourav Tiwari General Manager Life Insurance Corporation of India Mumbai, Maharashtra-400001 From Gazal Gupta Flat no 905. Shree Ram Apartment Mumbai, Maharashtra 400001

Dear Mr. Tiwari, Subject: Non realization of funds of matured policy no: LIC\24\R47001 This is to bring to your notice that my policy no LIC\24\R47001 of Rs. 20,00,000 which was dated on December 1, 1990 has matured on December 1, 2011 but even after submitting all document t and completing all the formalities the funds hasnt been realized yet. The customer care executive assured me that the claim amount will be given to me, but nothing has happened so far. I request your quick attention in this matter, as previous attempts for communication from my side have proved to be futile. I express my hope that this matter will soon be resolved, and I will get the insurance maturity amount.

Sincere Regards Gazal Gupta Enclosure: Copy of Insurance policy.

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4: Response letter by the General Manager December 23, 2011 Gazal Gupta Flat no 905. Shree Ram Apartment Mumbai, Maharashtra 400001.

Dear Mr. Gazal Good day. We would like to thank you for spending your time to inform us that our service didnt meet your expectations. With reference to your letter for realization of your matured policy no: LIC\24\R47001of Rs.20, 00,000 that we will take every step and measure to assure you that we will resolve this issue immediately. Satisfied customers are our biggest achievement. I assure you for settling this insurance claim within 15 working days We would like to regain your trust and hope to serve you again in the future. Please feel free to contact me at 0164-24489552 or email me at gouravtiwari@lic.in.com if you have any other concerns which you would like us to take action on. Thank you very much and have a good day.

Sincerely Gourav Tiwari General Manager LIC India