Fundamental Techniques in Handling People 1) Don't criticize, condemn or complain. 2) Give honest and sincere appreciation.

3) Arouse in the other person an eagar want. 6 Ways to Make People Like You 1) Become genuinely interested in other people. 2) Smile. 3) Remember that a person's name is to that person the sweetest and most importa nt sound in any language. 4) Be a good listener. Encourage others to talk about themselves. 5) Talk in terms of the other person's interest. 6) Make the other person feel important - and do it sincerely. How to Win People to Your Way of Thinking 1) The only way to get the best of an arguement is to avoid it. 2) Show respect for the other person's opinons. Never say, "You're wrong." 3) If you are wrong, admit it quickly and emphatically. 4) Begin in a friendly way. 5) Get the other person saying "yes, yes" immediately. 6) Let the other person do a great deal of the talking. 7) Let the other person feel that the idea is his or hers. 8) Try honestly to see things from the other person's point of view. 9) Be sympathetic to with the other person's ideas and desires. 10) Appeal to the nobeler motives. 11) Dramatize your ideas. 12) Throw down a challenge. Be 1) 2) 3) 4) 5) 6) Be 7) 8) 9) a Leader: How to Change People Without Giving Offence or Arousing Resentment Begin with praise and honest appreciation Call attention to other people's mistake indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders. Let the other person save face Praise the slightest improvement and praise every improvement. "hearty in your approbation and lavish in your praise." Give the other person a fine reputation ot live up to. Use encouragement. Make the fault seem easy to correct. Make the other person happy about doing the thing you suggest.

How to change Action speaks loudest Here are 10 quick and effective exercises that use the As If principle to transf orm how you think and behave. HAPPINESS: Smile This is the granddaddy of them all. As Laird's study demonstrated, smile and you will feel happier. To get the most out of this exercise, make the smile as wide as possible, extend your eyebrow muscles slightly upward, and hold the resultin g expression for about 20 seconds. WILLPOWER: Tense up As Hung's experiments show, tensing your muscles boosts your willpower. Next tim

e you feel the need to avoid that cigarette or cream cake, make a fist, contract your biceps, press your thumb and first finger together, or grip a pen in your hand. DIETING: Use your non-dominant hand When you eat with your non-dominant hand you are acting as if you are carrying o ut an unusual behaviour. Because of that you place more attention on your action , do not simply consume food without thinking about it, and so eat less. PROCRASTINATION: Make a start To overcome procrastination, act as if you are interested in what it is that you have to do. Spend just a few minutes carrying out the first part of whatever it is you are avoiding, and suddenly you will feel a strong need to complete the t ask. PERSISTENCE: Sit up straight and cross your arms Ron Friedman from the University of Rochester led a study where volunteers were presented with tricky problems to see how long they persevered. Those who sat up straight and folded their arms struggled on for nearly twice as long as others. Make sure your computer monitor is slightly above your eye-line and, when the g oing gets tough, cross your arms. CONFIDENCE: Power pose To increase your self-esteem and confidence, adopt a power pose. If you are sitt ing down, lean back, look up and interlock your hands behind your head. If you a re standing up, then place your feet flat on the floor, push your shoulders back and your chest forward. NEGOTIATION: Use soft chairs Hard furniture is associated with hard behaviour. In one study Joshua Ackerman a t the MIT Sloan School of Management had participants sit on either soft or hard chairs and then negotiate over the price of a used car. Those in the hard chair s offered less and were more inflexible. GUILT: Wash away your sins If you are feeling guilty about something, try washing your hands or taking a sh ower. Chen-Bo Zhong from the University of Toronto discovered that people who ca rried out an immoral act and then cleaned their hands with an antiseptic wipe fe lt significantly less guilty than others. PERSUASION: Nod If people nod while they listen to a discussion they th the points being made. When you want to encourage subtly nod your head as you chat with them. Research tate University shows that they will reciprocate the s strangely attracted to your way of thinking. LOVE: Open up Couples in love talk about the more intimate aspects of their lives. Research ca rried out by Robert Epstein, founder of the Cambridge Centre for Behavioural Stu dies, shows that the opposite is also true more intimate chat makes people feel attracted to each other. If you are out on a date, get the other person to open are more likely to agree wi someone to agree with you, led by Gary Wells of Iowa S movement and find themselve

up by asking what advice they would give to their 10-year-old self, or what one object they would save in a house fire. 7) Give the other person a fine reputation to live up to. 8)