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Managerial Commu - Written Report
Managerial Commu - Written Report
Managerial Commu - Written Report
BA 203
MANAGERIAL COMMUNICATION
A Written Report on
OBJECTIVES
To give an introduction on the ethics of communication To know the different communication techniques in business
What is Ethics?
is that set of values that guides one in the conduct of life a major branch of philosophy, encompassing right conduct and good life it is significantly broader than the common conception of analyzing right and wrong a central aspect of ethics is the good life, the life worth living or life that is simply satisfying which is held by many philosophers to be more important than moral conduct.
COMMUNICATION ETHICS
is fundamental to responsible thinking, decision making and the development of relationships and communities within and across contexts, cultures, channels, and media. enhances human worth and dignity by fostering truthfulness, fairness, responsibility, personal integrity, and respect for selft and others.
Ethical concerns appear to be irrelevant to the fundamental purpose of business. Do ethics have an impact on the bottom line? It would be nice to say that ethical behavior always results in increased profits or productivity, but that is simply not the case. Even though a concern for ethics may not be strictly justifiable in terms of the bottom line, there is ample reason on other grounds that ethical behavior is valued for its own sake, just as are job satisfaction and profits. Good people like to work for good organizations. Ethical discussions are avoided because of the it depends philosopy. When confronted with case studies of ethical dilemmas, people frequently probe for further information. Nothing wrong with that. But sometimes they draw an erroneous inference from such an exercise; namely, that the uniqueness of the situation trumps deeper and more fundamental ethical principles that apply across situations are trivialized.
(b) Someone will speak to us does not oblige us to listen. Even choosing to listen means taking moral stand. (c) Remaining silent might seem like the safest way to avoid ethical dilemmas. But even here ther is no safe harbor. Remaining silent in the face of unlawful behavior or a potentially harmful situation presents a serious ethical decision. Communication Ethics Inevitably Involved Both Motives and Impacts We easily condemn people who lie to pull of swindles. Their deceitful motives lead to immoral results. Noble motives are not enough, the ultimate impact of the actions must also be considered. The Ethical Nature of Communication Must Be Considered Within the Context of Who, What, When and Where Ethical communicators are not concerned with just who or what or where or when, but with all four dimensions simultaneously, just as a physicist looks at the movement of a particle in four dimensions.
Communication Techniques
involves paying attention to what is being said and trying to understand the message Considered as the first and foremost commandment for effective communication techniques
A good listener:
is attentive (stays focused on what is being said (verbal and non-verbal) and listens to the whole message, avoiding making assumptions or drawing early conclusions) is non-judgmental (puts aside personal perceptions or prejudice towards the subject matter or the speaker) uses congruent body language (eye contact and posture that shows interest, equal positioning (e.g. all participants stand or sit), considered facial expression and gesture) asks questions (clarifies what is being said using open, impartial questions) validates what is being said (acknowledges the speakers feelings and thoughts, accepting but not necessarily agreeing with their opinions) restates and paraphrases (checks for understanding and demonstrates they are listening)
Responding
expressing both positive and negative ideas and feelings (both verbal and non verbal) in an open, honest and direct way
An effective responder:
expresses thoughts and feelings non-judgmentally (displays self respect and respect for others and doesnt lay blame) uses I statements (expresses thoughts and concerns transparently and uses a clear, direct, yet courteous way to indicate disagreement) seeks permission (only offers advice when it is requested acknowledging that sometimes people just want to be heard) seeks a win/win outcome (focuses on facts and avoids competition) is clear (asks for what they need, has congruent body language and uses a clear, steady, and relaxed voice)