Bryan L.

Keen
Objectives

2914 Olmos Creek Dr Apt. 6212 San Antonio, TX 78230 Cell: 210-268-8917 bryanlkeen@yahoo.com

To obtain a position that utilizes my customer service, logistics, and management skills to contribute a companys growth and profitability.

Professional Summary
Experience working in retail, small office and laboratory settings; managing and training staff, providing customer service, appointment setting, billing, ordering and reporting results to clients.

Education
Union High School May 2001 High School Member of FBLA (Future Business Leaders of America) San Antonio College Associates Business Administration In progress Tulsa, OK

San Antonio, TX

Experience
Zero Investigations Inc. / ZTI Laboratories January 2006 - Present Account Investigator / Laboratory San Antonio, TX Technician Manage ZTI Laboratories; which consisted of Drug & Alcohol, DNA and Hair Follicle Collection & Testing

Process Criminal / Federal Background Checks, Sex Offender Checks, Reference Checks, Worker Compensation &
Motor Vehicle Records

Handle all Company Accounts while working closely with the clients Human Resource Departments Administrative duties, Customer Service Front Desk duties including greeting customers, answering phones and signing clients in while explaining the drug
testing collection procedures.

Make sales on inbound/outbound calls and walk-ins on our different services offered to meet the clients needs Filing, organization of records and data entry of background check and drug testing results Shipped samples and make sure they were received in a timely manor Ordered supplies for the laboratory including collection cups, testing strips, gloves and other material Open office and set up for the day and clean up and close at the end of the day

Macy's Department Stores July 2009 - August 2010 Sales Associate Part Time Sales Associate in the Fine Jewelry Department.

San Antonio, TX

Show and sell fine Fashion Jewelry including; Diamonds, Rubies, Emeralds, Sapphire, Semi-Precious stones, Pearls,
Gold, Sterling Silver, and high end watches such as Tag Heuer and Raymond Weil.

 Cashier, Merchandise, Customer Service.

May's Drug Warehouse August 2002 - December 2005 Photo Lab Manager Broken Arrow, OK Managed the store's Photo Lab; Provided excellent Customer Service and Retention, Trained & Supervised 2 - 4 Employees at any given time & kept machines running smoothly

Handled Customer Service, Cashiering & Stocking Led team to receive multiple monthly sales bonuses Professional Development 2006 - Obtained Hair Specimen Collection Certification 2006 - Department of Transportation Urine Drug Screen Collection Certification 2007 - Alcohol Screening Collection Certification 2007 - DNA Collection Certification References
Stephanie Ford Medtronic 24 Hr. Helpline 210-232-7670 Deborah Lange Zero Investigations Inc. / ZTI Laboratories President 918-344-1925 Taylor Stanley Home Team Pest Control Sales Inspector 830-708-1469