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Blackberry Instructions For Rimini Street
Blackberry Instructions For Rimini Street
Table of Contents
How to Enterprise Activate a Blackberry:...........................................................................2 .............................................................................................................................................3 How to setup level 1 notification:........................................................................................3 How to setup e-mail filters for:............................................................................................3 High importance emails...................................................................................................3 How to troubleshoot if you do not have data service:.........................................................6 How to lookup an e-mail address or phone number from the RSI Directory:....................7 How to copy the corporate address book to your personal address book:..........................7 How to synchronize your personal address book to your BlackBerry:...............................9 How to backup your Blackberry using the BB Desktop Manager:...................................10 To Backup application data from the handheld to the PC: ..........................................11 To Restore application data from the PC to the handheld:...........................................14 How to auto add a signature to your BlackBerry e-mails:................................................17 Important company BlackBerry bookmarks:.....................................................................17 How to configure an internet browser:..............................................................................17 How to add a BlackBerry bookmark:................................................................................18 How to set up courtesy button to lock the keyboard:........................................................21 How to set up password security lock:..............................................................................23 5.What to do if your BlackBerry is lost or irretrievable:...................................................28 General keypad/email tips and shortcuts:.........................................................................28
1.
On your BlackBerry devices Main Menu click the Enterprise Activation icon. Your devices Main Menu may look different depending on model and carrier; however, you should look for the Enterprise Activation icon. If you do not have an icon, you can go to Options | Advanced Options | Enterprise Activation.
2.
Enter your RSI Email address and Password. This is not your network password, but the password provided to Enterprise Activate your Blackberry. Please keep in mind the Password is typically only valid for 48 hours. If you do not activate your BlackBerry within 48 hours of receipt of our email, you will need to open an IT Request to request a new Password.
4. Once the Activation is complete, you should receive the message Activation Complete.
Forward with Level 1 Notification checkbox should be checked Forward header only checkbox should be left blank Save
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If this does not work, then a hard reset may be necessary which involves removing and re-inserting the battery. Note: This reset will not result in data loss.
How to lookup an e-mail address or phone number from the RSI Directory:
If you do not have an employees number on your Blackberry, you can use the lookup feature to source the RSI Directory, and then add it to your Blackberry Address book for quick reference later. In the Address Book, type a few characters from the persons first or last name. Press the Menu button and select Lookup. You can then press the Menu button again and select Add
How to copy the corporate address book to your personal address book:
Log in to Lotus Notes and go to the RSI Directory database. You can choose to select all entries by checking off the whole list, by putting your mouse pointer on the first entry and holding down the left button and dragging it all the way to the last entry.
Or you can select just one or two entries. Then select Copy to Personal Address Book:
On the bottom of your screen you will see a status message displaying pushing 3 of 14. When it is finished, the following window will display showing the results:
How to backup your Blackberry using the BB Desktop Manager: Prerequisite: Access to the desktop computer is necessary to complete the following steps.
From the Desktop select the shortcut icon for the Desktop Manager software.
Important: At Rimini Street the only function we leverage from the BB Desktop Manager software is the backups and restores functionality. Please do not use this tool for any other configuration or replication. If there is not a shortcut for the Desktop Manager software, select Start > Programs > BlackBerry > Desktop Manager.
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The "Backup and Restore" window will appear, select Backup. Note: Select Advanced to perform a selective backup of the handheld data (Example: Backup Address Book only).
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The "Select file for Full Backup" window will appear, the default file name is "Backup-(today's date)-.ipd".
Select Save A progress bar will display while the application data is backed up.
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Select File > Save or Save As to save the database backup information.
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The "Backup and Restore" window will appear, select Restore. Note: Select Advanced to perform a selective restore of the handheld data (Example: Backup Address Book only).
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The "Select file for Full Restore" window will appear, select the desired .ipd file.
Select Open.
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A warning message will appear explaining the changes to be made for the Restore.
Select OK to proceed with the Restore. Select Cancel to end the Restore. A progress bar will display while the application data is restored.
Once the restoration is complete, close the Backup and Restore application.
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The "Browser Configuration" screen will appear. Make sure to set the following checkboxes: Support HTML Tables: checked Use Foreground and Background Colors: checked Support JavaScript: checked Support Style Sheets: checked Click the trackwheel and select Save Options to save changes.
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Front Convenience Key Opens: Defaulted to open browser bookmarks Side Convenience Key Opens: Defaulted to open profiles list. Click the trackwheel, select Change Options.
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Enabling Password Security Lock: Select Settings > Options > Security Options
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Security Timeout: 2 Min Lock Handheld Upon Holstering: No Content Protection: Disabled Content Compression: Enabled Click the trackwheel, select Change Option.
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A prompt will appear asking for a "New Password". Enter the new password and press the Enter key. Verify password and press the Enter key.
Press the Escape key to return to the main menu. The device will automatically lock once it has not been used for the amount of time selected in the "Security Timeout" option. To lock the device immediately, select the Lock icon.
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Unlocking the device: To unlock the device, click the trackwheel. A prompt will appear, select Unlock.
NOTE: CAUTION: If the incorrect password is entered 10 times the device will perform a wipe handset and all data on the device will be lost.
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While In A Message: Navigating o Enter or Spacebar: scroll down a page/screen at a time o Alt Key+Enter or Spacebar: scroll back a page/screen at a time o b: Scroll to end of page o t: Scroll to top of page o u: Jump to closest unread message o n: Jump to next message o p: Jump to previous message o Backspace: Close message and return to message listing o Reply-to/Forward o r: Reply to or answer this message o f: Forward this message Select Text o Cap Key+Scroll thumb-wheel will select character-by-character. If you release the Cap Key and scroll the thumb-wheel you will select entire lines. Press the Cap Key again at any time to start selecting by character again. o Alt Key+Click thumb-wheel will select whole lines. You can press and hold the Alt Key at anytime to start selecting by character again. Composing Message: o Press and hold a letter to capitalize it (with Key Rate enabled). o Press the Spacebar twice to insert a period and capitalize the next letter. o Press the Spacebar to insert the "@" and "." characters in an e-mail field. Backspace and type again to over-ride this like you would with AutoText. o Press and hold a letter key and roll the thumb-wheel to scroll through international/accent characters, equation symbols and other marks. Calendar (from Agenda screen): o t: Go to "Today" in the Calendar screen. o g: Go to a specific date in the Calendar screen.
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