Conflict and Resolution Presentation.

120718.
wed SocialStudies III
PowerPoint Competition 2012
WEEK 5:
SOCIALSTUDIESIII
CONFLICT AND RESOLUTION

Sources of Conflict and Methods of Conflict Resolution
by Ron Fisher, Ph.D.
Ahmad Naqiuddin Bin Ahmad Ghazali Nurul Wadhihah Binti Mohamad Yanin Saranya A/P Balachandran Raudzah Binti Zainuddin
120718.wed SocialStudies III
incompatibility / of goals or values / between two or more parties / in a relationship Win win Win lose Lose lose
Introduction
Economic
Value
Methods of conflict resolution
CONFLICT
AND
Sources of conflict
Power Ineffective communication
RESOLUTION
Interpersonal
Role
Levels of conflict
Intergroup
International
Multi-party
Escalation of conflict
Introduction
CONFLICTS
methods c: intro sources escalate levels
Occurs between people in all kind of human relationship and in all social setting
Has potential for either a great deal of destruction or much creativity and positive social change (Kriesberg, 1998) Defined as an incompatibility of goals or values between two or more parties in a relationship, combined with attempts to control
each other and antagonistic feelings toward each other (Fisher,

1990)
Sources of conflict
Economic Value Power Ineffective communication
-Involves behavior and emotions of each party competing.
c:
intro
sources
escalate
-Competing motives to attain scarce resources.
levels
methods
Economic conflicts
Sources of conflict
principles and factors.

-International conflict (eg: Cold War) -strong value component (each side asserting rightness and superiority
c:
intro
sources
escalate
levels
-Incompatibility in ways of life, ideologies, preferences,
methods
Value conflicts
Sources of conflict
influence that it exerts in the relationship and social setting
c:
intro
sources
escalate
-Each party tries to maintain or maximize the amount of
levels
methods
Power conflicts
Sources of conflict
share information and clarify their perceptions
c:
intro
sources
escalate
-Different perceptions as to what the facts are until they
levels
methods
Ineffective communication
Escalating of conflict
Escalating of conflict
To become more intense, hostile and develop more issues. More difficult to manage Feeds on fear and defensiveness Intervention of a third party (arbitrator / mediator /
consultant) may be required.
c:
intro
sources
escalate
levels
methods
Levels of conflict
Interpersonal Role Intergroup Multi-party International
-Occurs when two people have incompatible needs, goals or approaches in their relationship
-Communication breakdowns
-Learning communication skills -Personality conflicts
c:
intro
sources
escalate
levels
methods
Interpersonal conflicts
Levels of conflict
Role conflicts -Involves very real differences in role definitions, expectations or responsibilities between individuals who are interdependent in a
methods c: intro sources escalate levels
social system
Levels of conflict
-Occurs between collections of people such as ethnics or racial groups, departments or levels of decision making in the same organization, and union and management -Social-psycological processes
c:
intro
sources
escalate
levels
methods
Intergroup conflicts
Levels of conflict
-Occurs in societies when different interest groups and organization have varying priorities over resources management and policy development. -Involve a combination of economic, value and power sources.
c:
intro
sources
escalate
levels
methods
Multi-party conflicts
Levels of conflict
-Occurs between states at the global level
c:
intro
sources
escalate
levels
methods
International conflicts
Methods of Conflict Resolution

Win - lose approach Lose lose strategy Win win approach
Win - lose approach

force other side to capitulate via socially acceptable mechanisms, secret strategies, threat, innuendo. a victor and a vanquished in the long run, everyone loses.
levels c: intro sources escalate methods

Lose lose strategy

levels c: intro sources escalate
smoothing over the conflict or by reaching the simplest of
compromises.
each party get some of what it wants and resigns itself to
partial satisfaction.
methods

Win win approach

levels c: intro sources escalate methods
-collaborative problem solving -conflict is seen as problem to be solved rather than war to be won.
WEEK 5:
SOCIALSTUDIESIII
CONFLICT AND RESOLUTION

Sources of Conflict and Methods of Conflict Resolution
by Ron Fisher, Ph.D.
Ahmad Naqiuddin Bin Ahmad Ghazali Nurul Wadhihah Binti Mohamad Yanin Saranya A/P Balachandran Raudzah Binti Zainuddin

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120718.

wed SocialStudies III

PowerPoint Competition 2012