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Front Office Personnel The front office is the nerve centre of hoteloperations.Hotel personnel are there to serve guests.An important aspect of this is providing a goodfirst impression of the establishment toguests.

Front Office Personnel People are involved in serving guests are : Reception (Front Desk Clerk, Front OfficeAgent, Receptionist) Reservations Clerk

Concierge Bell (Porter) Airport Representative Telephone Operator

Rooms Division Manager A rooms division manager has the following duties: Responsible for the supervision of employeesengaged in the operation of the front areas of thehotel Coordinates with other departments in the hotel andmaintains open communications with them to findbetter ways to serve the guests Maintains responsibility for staffing, purchasing, andbudgeting Supervises the rooms division payroll, availabilitycontrols, and monthly plans

Rooms Division Manager Creates plans to maximize the average dailyrate and percentage of occupancy Handles customer complaints andsuggestions

Stays up to date with events taking place inthe market, in market segments, and in thecompetition

Rooms Division Manager Rooms division manager

s knowledge requiredincludes a complete understanding of hoteloperations, specifically those operationsinvolving the front office, housekeeping andbasic accounting procedures.

Front Office Manager It is the basic function of the front officemanager to directly supervise the front desk,reservations, concierge and PABX.He is also assists the rooms division manager in compiling information for reports.

Hotel Front Office Department Agustinus Agus Purwanto, SE MM www.sunparadisehotelsmanagement.webs.com Email: sunparadisehotels.intl@qualityservice.com Moblie: +62 812 9444 1224 Add To Collection

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