Consulting Opportunity 5.2 (p.

151)
A Rose by Any Other Name or Quality not Quantities Clay Potts should emphasize the function of qualitative documents within a company. That is, the qualitative documents are very effective in tracing the background, history, and the processes of a company's operation that cannot be identified through the analysis of quantitative documents. Memos, signs on bulletin boards and in work areas, procedural manuals, and policy handbooks are some of the most important qualitative documents in a company. When examining the qualitative documents, systems analysts may use the following guidelines: (1) (2) (3) (4) Examine documents for key or guiding metaphors. Look for insiders versus outsiders or "we against they" mentality in documents. List terms that characterize good or evil that appear repeatedly in documents. Recognize a sense of humor, if present.

Consulting Opportunity 5.3 (p. 160)

Don't Bank on Their Self-Image or Not Everything Is Reflected in a Mirror The following STROBE elements are observed and analyzed: Office Location. Since a secretary screens the people who see Craig Bunker, it is probably physically less accessible, reducing the amount of informal interaction. Another factor of office location is the central structure, which makes certain offices less accessible. Stationary Office Equipment. Although there are no file cabinets and bookshelves in the office of Dr. Charles, it is still likely that he values information personally because he was using an old blood-donating bed for the same purposes. Besides, he has a personal computer, which indicates that he does use and value information. Craig Bunker, on the other hand, does not have any bookshelves or personal computer, indicating that he does not value information as much as Dr. Charles does. Props. The presence of an organizational chart in the office of Dr. Charles suggests that he references the information more frequently than someone who does not have one. The computer equipment in the office of Dr. Charles also indicates the use of information. Trade Journals and Newspapers. The amount of magazines and journals that Dr. Charles has in his office is an indication that he is looking for external information. This will explain how he can keep up with information and ideas to improve the center. Craig Bunker, however, seeks more internal information as can be seen in his reading of the center's newsletter, Bloodline. Office Lighting and Color. Dr. Charles's brightly sunlit office may indicate a willingness to share information. Clothing Worn. Dr. Charles dresses conservatively, which gives an impression of greater authority and formality; yet the staff of the daytime blood center seems to think that Dr.

Charles is a friendly and approachable person. Craig Bunker is more casually dressed, which matches his personality: outgoing and friendly. A follow-up interview would be feasible to help settle unresolved questions or disparities using time or event sampling to observe their activities and body language. This interview will give an insight as to what is actually done and show firsthand the relationships among Dr. Charles, Craig Bunker, and the staff.