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Do Luong Muc Do Thoa Man Trong Cong Viec Cua Nguoi Lao Dong Tai Cty Co Phan Fresenius Kabi Bidip
Do Luong Muc Do Thoa Man Trong Cong Viec Cua Nguoi Lao Dong Tai Cty Co Phan Fresenius Kabi Bidip
NGUYN TH KIM NH
B GIO DC V O TO
TRNG I HC KINH T TP. H CH MINH
------------***-------------
NGUYN TH KIM NH
LI CM N
Li u tin ti xin by t lng cm n chn thnh su sc n c gio
PGS.TS Trn Kim Dung, ngi hng dn khoa hc ca lun vn, tn tnh
hng dn v gip ti hon thnh lun vn ny. C tn tnh ng vin hng
dn ti t nh hng n c th, chi tit dn dn tho g nhng kh khn trong
qu trnh nghin cu, t vic tm ti liu, la chn ti, cch vit, cch trnh by,
cch thu thp, phn tch v x l s liu.
Ngoi ra, ti cng xin gi li cm n n:
- Qu thy c gio khoa Qun tr kinh doanh v khoa Sau i hc trng i
Hc Kinh T TP. H Ch Minh trang b cho ti nhng kin thc cn thit trong
sut kha hc.
- Cc c ch, anh ch cng ty c phn Fresenius Kabi Bidiphar v cc anh
ch lp qun tr kinh doanh 17, vn bng 2 K8 trng i hc Quy nhn nhit
tnh tham gia tho lun v gip ti tr li phiu kho st.
- Gia nh v cc ng nghip ca ti trng i hc Quy Nhn to iu
kin ti c thi gian thc hin nghin cu ny.
Tc gi
Nguyn Th Kim nh
LI CAM OAN
Ti xin cam oan nghin cu ny l ca ring ti, cc s liu l hon ton
trung thc v kt qu nghin cu trong lun vn cha tng c cng b trong bt
k ti liu no.
Tc gi
Nguyn Th Kim nh
MC LC
MC LC
DANH MC BNG BIU V S
TM TT NI DUNG LUN VN
TNG QUAN V LUN VN................................................................................ 1
1. L do chn ti .................................................................................................. 1
2. Mc tiu nghin cu .............................................................................................. 2
3. i tng v phm vi nghiu cu ......................................................................... 2
4. Phng php nghin cu ....................................................................................... 3
5. ngha thc tin ca nghin cu .......................................................................... 3
6. Cu trc nghin cu............................................................................................... 4
PHN I. THIT LP M HNH NGHIN CU V KIM NH THANG O
... 5
CHNG 1. C S L LUN V S THA MN TRONG CNG VIC CA
NGI LAO NG I VI T CHC ............................................................... 5
1.1 L thuyt v s tha mn ca ngi lao ng i vi cng vic .................... 5
1.2 Thang o v s tha mn ca ngi lao ng trong cng vic ................ 6
1.3 M hnh nghin cu v cc gi thuyt ........................................................... 9
1.3.1 M hnh nghin cu ................................................................................. 9
1.3.2 Mi quan h gia s tha mn vi cc thnh phn cng vic v mc
tha mn ................................................................................................ 10
1.3.3 Mi quan h gia s tha mn vi cc yu t c nhn v mc tha
mn trong cng vic............................................................................... 11
CHNG 2. PHNG PHP NGHIN CU ...................................................... 14
2.1 Thit k nghin cu ......................................................................................... 14
2.1.1 Mu nghin cu ...................................................................................... 14
2.1.2 Phng php nghin cu........................................................................ 15
2.1.3 Quy trnh nghin cu .............................................................................. 17
2.2 Nghin cu chnh thc .................................................................................... 18
2.2.1 Thit k phiu kho st ............................................................................ 18
2.2.2 Din t v m ha thang o.................................................................. 18
trang
TM TT NI DUNG LUN VN
Nghin cu ny c thc hin nhm: (1) Xc nh cc yu t nh hng n
mc tha mn trong cng vic ca ngi lao ng ti cc doanh nghip tnh
Bnh nh; (2) o lng mc tha mn trong cng vic ca ngi lao ng ti
cng ty c phn Fresenius Kabi Bidiphar. (3) Kim tra liu c s khc bit v mc
tha mn ca ngi lao ng theo cc yu t c nhn (tui, gii tnh, trnh
hc vn, b phn).
Phn mm phn tch thng k SPSS 16.0 c s dng phn tch d liu.
Trong phn mt, m hnh nghin cu ngh 8 thnh phn: bn cht cng
vic, tin lng, ng nghip, lnh o, c hi o to v thng tin, mi trng
lm vic, nh gi thc hin cng vic v phc li; 8 gi thuyt tng ng vi tng
thnh phn c pht trin da trn c s l thuyt v s tha mn trong cng vic
ca ngi lao ng. Nghin cu nh tnh c thc hin nhm iu chnh, b sung
bin quan st cho cc thang o. Nghin cu nh lng thc hin vi 200 ngi lao
ng thng qua phiu kho st kin ngi lao ng hin ang lm vic ti cc
doanh nghip Bnh nh xy dng m hnh nghin cu v kim nh thang o.
Kt qu phn tch nhn t a ra m hnh s tha mn trong cng vic ca ngi
lao ng ti cc doanh nghip Bnh nh gm 5 yu t: nh gi thc hin cng
vic, lnh o, ng nghip, thu nhp, bn cht cng vic, v c 5 yu t ny u
nh hng n mc tha mn trong cng vic ca ngi lao ng. Kt qu hi
quy cho thy yu t nh gi thc hin cng vic c tc ng mnh nht n s
tha mn ca ngi lao ng (0.414) v ng nghip c tc ng yu nht (0.184).
Trong phn hai, nghin cu ng dng m hnh nghin cu v thang o phn
mt tin hnh kho st vi 122 phiu Cng ty c phn Fresenius Kabi Bidiphar
o lng mc tha mn ca ngi lao ng ang lm vic ti y v kim nh
s khc bit v mc tha mn theo cc c im c nhn. So vi mc tha
mn trung bnh mt s doanh nghip trong tnh Bnh nh, cng nh mc tha
mn trung bnh ca ngi lao ng cc doanh nghip khc trong cc nghin cu
-1-
PHN M U
1. L do chn ti
Ngy nay vi quan im lao ng l ti sn qu bu ca doanh nghip cc nh
qun tr khm ph ra rng s tha mn ca ngi lao ng l yu t then cht i
n thnh cng ca doanh nghip. Nng sut lao ng, thi v tinh thn lm vic
chu nh hng nhiu bi mc tha mn ca ngi lao ng trong cng vic. V
th, c mt i ng lao ng hng mnh, cc ch doanh nghip khng ngi mnh
tay k cc iu khon th lao hp dn, sn sng b ra nhng khon u t ln to
khng gian lm vic tin nghi, mc d vy vn c khng t ngi ang cm thy
thiu tha mn vi cng vic ca mnh. Mt cuc kho st c thc hin nm
2008 bi Careerbuilder- mt website vic lm hng u th gii- ch ra rng s
bt mn ang tng ln trong gii lm cng: c trong 4 ngi th c mt ngi ang
cm thy chn nn vi vic lm ca mnh, v s ngi chn nn nh vy tng trung
bnh 20% trong 2 nm gn y; c 6 trong s mi ngi c hi u c ri b
cng vic hin ti tm n mt cng vic khc trong vng 2 nm ti.
(doanhnhan360.com(19/08/2008)).
Nhng yu t no nh hng n s tha mn ca ngi lao ng, lm th no
ngi lao ng hi lng v gim cm gic nhm chn vi cng vic, lm th no
d mt nhn vin c tinh thn lm vic thp n u vn c th tr nn nhit tnh
hng hi. y l iu m cc nh qun tr lun quan tm v trn tr.
c nhiu nghin cu cho thy s hi lng trong cng vic nh hng ln
n hnh vi v thi lm vic ca ngi lao ng. Mi quc gia, mi a phng,
mi doanh nghip khc nhau, nhu cu cn c tha mn ca ngi lao ng cng
khc nhau. Ti TP. H Ch Minh v mt s thnh ph ln c nhiu nghin cu
khm ph, o lng cc nhn t nh hng n s tha mn ca ngi lao ng
trong cng vic (Trn Kim Dung (2005), Chu Vn Ton (2009),...). Cc nghin
cu trc y cng cho thy mi quan h gia s tha mn trong cng vic vi s
tha mn cc thnh phn cng vic. Tuy nhin, ti Bnh nh- mt tnh l min
Trung vn khng c sc ht v nhn lc, c khong hn 4.000 doanh nghip ang
-2-
-3-
-4-
nghin cu cung cp thng tin gip nh qun l tm ra cc gii php nng cao
mc hi lng ca ngi lao ng i vi cng vic mt cch khoa hc, hon
thin cng tc qun tr nhn lc, t gp phn vo s n nh v pht trin ca
cng ty c phn Fresenius Kabi Bidiphar.
6. Cu trc nghin cu
Nghin cu ngoi phn tng quan v nghin cu v kt lun cn c 4 chng chia
lm 2 phn, trong :
Phn tng quan trnh by tm lc l do, mc tiu, phm vi, ngha v cu
trc ca lun vn.
Phn I gm:
Chng 1 trnh by c s l lun v s tha mn trong cng vic ca
ngi lao ng i vi t chc.
Chng 2 trnh by phng php nghin cu ca lun vn, ni dung
gm thit k nghin cu, thit k phiu kho st, din t v m ha thang o.
Chng 3 trnh by kim nh thang o v m hnh nghin cu.
Phn II gm:
Chng 4 trnh by kt qu o lng mc tha mn ca ngi lao
ng ti cng ty c phn Fresenius Kabi Bidiphar v phn tch cc kt qu ghi
nhn c.
Phn kt lun tm lc cc kt qu chnh cng nh ngha v mt s hn ch
ca nghin cu.
-5-
[19]
-6-
[15]
[16]
Weiss (1967)
vic c th hin bng cm nhn, nim tin v hnh vi ca ngi lao ng.
Vi cc quan im v s tha mn trn, nh ngha v s tha mn ca
Weiss l y v bao qut hn c, v vy lun vn s s dng nh ngha ny
cho nghin cu ca mnh.
Mc tha mn vi cc thnh phn cng vic:
Theo Smith, Kendal v Hulin (1969)
[17]
, mc tha mn vi cc thnh
phn hay kha cnh ca cng vic l thi nh hng v ghi nhn ca nhn
vin v cc kha cnh khc nhau trong cng vic (bn cht cng vic; c hi
o to v thng tin; lnh o; ng nghip; tin lng) ca h.
[7;9]
nh ngha s
-7-
phng khu vc min Nam Vietnam Airlines s dng thang o gm cc thnh phn:
bn cht cng vic, o to pht trin, nh gi, i ng, mi trng tc nghip, lnh
[10]
-8-
thnh phn: bn cht cng vic, tin lng, mi trng lm vic, lnh o, ng
nghip, c hi o to thng tin; Phm c Thng (2006) k h i nh gi mc
hi lng ca ngi lao ng trong cc doanh nghip trn a bn qun 8-Thnh
ph H Ch Minh gm cc thnh phn: C hi o to, mi quan h cp trn-cp
di, lng & thu nhp, ng nghip, lnh o, nim tin, c hi thng tin.
Nh vy trn c s cc thnh phn trong cng vic ca JDI, cc tc gi iu
chnh, b sung thm mt s thnh phn khc lin quan n cng vic khi nghin
cu ph hp vi iu kin, c im cng vic ca tng doanh nghip, tng khu
vc v tng nc khc nhau nhng giai on khc nhau.
Ngoi ra, mt s nghin cu ca cc tc gi trn cng cho thy s tha mn
ca ngi lao ng trong cng vic c s khc bit do cc yu t thuc c nhn
nh: gii tnh, tui, thu nhp, trnh chuyn mn, thm nin, chc v.
Bng 1.1 Tng hp v cc yu t thnh phn ca thang o tha mn
trong cng vic
Cc tc gi
Cc thnh phn
thang o
nh gi cng vic
x
x
Lnh o
x
ng nghip
Tin lng
Phc li
Mi trng lm vic
Mi quan h cc cp
C cu t chc
i ng
Thu nhp
x
x
-9-
Cc tc gi
Cc thnh phn
thang o
Ni lm vic
An ton
x
x
Thi gian i li
Gim st
V tr cng vic
x
x
S ng cm c nhn
Cng vic th v
c tng tc
khi nghin cu
-10-
Vit Nam. Bnh nh, hu ht l nhng doanh nghip c quy m khng ln, nhiu
doanh nghip c c phn ha t doanh nghip nh nc, v th vic nh gi thc
hin cng vic (theo nh k) cng l mt ni dung quan trng trong hot ng qun
tr nhn lc ca cc doanh nghip y. Kt qu nh gi cng thng c s dng
xc nh mc lng, thng. V vy, nghin cu ny b sung thm mt thnh
phn na l nh gi thc hin cng vic. Nh vy m hnh nghin cu ngh gm
c 8 thnh phn:
Hnh 1.1: M hnh nghin cu ngh
Bn cht cng vic
C hi o to v thng tin
Lnh o
Tin lng
S tha
mn
trong
cng
vic
Mi trng lm vic
Cc yu t c nhn:
+ tui
+ Gii tnh
+ Trnh
+ Thu nhp
ng nghip
+ B phn cng tc
-11-
v tha
mn trong cng vic ca nhng ngi c trnh cao; vai tr ca gii tnh, nhng
ngi qun l v so snh vi thu nhp cho kt qu l n c mc tha mn
trong cng vic hn nam v thu nhp c vai tr quan trng i vi mc tha mn
[18]
-12-
[7]
-13-
n s tha mn trong cng vic ca ngi lao ng gm: bn cht cng vic, tin
lng, ng nghip, lnh o, nh gi thc hin cng vic, c hi o to v thng
tin, mi trng lm vic v phc li. Chng ny cng trnh by kt qu mt s
nghin cu trc y ca cc tc gi trong v ngoi nc; xy dng m hnh nghin
cu v a ra cc gi thuyt ca m hnh nghin cu, c 8 gi thuyt tng ng vi
8 yu t tc ng n s tha mn trong cng vic ca ngi lao ng.
-14-
2004: tr23), c tc gi cho l phi 300 (Norusis, 2005: tr400) . Nhng quy tc
kinh nghim khc trong xc nh c mu cho phn tch nhn t EFA l thng
thng th s quan st (kch thc mu) t nht phi bng 4 hay 5 ln s bin trong
phn tch nhn t (trch Hong Trng v Chu Nguyn Mng Ngc Phn tch d
[2;23]
. Nghin cu ny s dng c
-15-
-16-
n=200) ngi lao ng ang lm vic ti cc doanh nghip trn a bn tnh Bnh nh
qua phiu kho st. D liu thu thp c x l bi phn mm SPSS 16.0. D liu sau
khi c m ha v lm sch s tin hnh phn tch thng qua cc bc sau:
- nh gi tin cy thang o thng qua h s Cronbachs Alpha, nhiu nh
nghin cu cho rng Cronbach Alpha t 0.8 tr ln n gn 1 th thang o lng l
tt, t 0.7 n gn 0.8 l s dng c. Cng c nh nghin cu ngh rng
Cronbach Alpha t 0.6 tr ln l c th s dng c trong trng hp khi nim
ang nghin cu l mi hoc mi i vi ngi tr li trong bi cnh nghin cu
[2]
-17-
(B1)
(B3)
(B2)
(B4)
Xc nh cc yu t nh hng
n s tha mn ca NV
(B5)
Thit k ln 1
Thit k bng cu hi phng vn
(B6)
Ly thng tin vo bng cu hi
Thit k li hon
chnh
(B7)
Nghin cu
nh lng
o lng mc TM ti FKB
(B10)
Kt lun v nhn xt
(B11)
xut cc kin ngh
Ni dung x l s liu:
- Kim nh thang o.
- o lng mc tha mn.
(Trung bnh cc bin tim n,
bin ph thuc)
- Phn tch hi quy xc
nh trng s cho tng nhm
bin.
-18-
Cc thang o
M ha
a11
Cng vic th v
a12
a13
a14
II
C hi o to v thng tin
a21
a22
a23
a24
c tham gia bt
a25
III
Lnh o
10
Lnh o quan tm n cp di
a31
11
a32
12
a33
-19-
TT
Cc thang o
M ha
13
a34
14
a35
15
a36
IV
ng nghip
16
a41
17
a42
18
a43
Tin lng
19
a51
20
a52
21
a53
22
a54
23
a55
24
a56
25
a57
VI
Mi trng lm vic
26
a61
27
a62
28
a63
29
An ton
a64
VII
30
a71
31
a72
32
Kt qu nh gi phn nh y , chnh xc
a73
33
a74
-20-
TT
34
VIII
Cc thang o
nh gi gip ci thin v nng cao nng sut lao ng
a75
Phc li
35
36
37
M ha
a81
a82
a83
a91
39
a92
40
a93
41
a94
Tm tt:
Chng ny trnh by cc ni dung:
Thit k nghin cu: trnh by phng php nghin cu (nghin cu nh tnh,
nh lng, phng trnh hi quy a bin), xy dng quy trnh nghin cu.
Nghin cu chnh thc: thit k phiu kho st (s dng thang o Likert 5
bc), din t v m ha bng cu hi phc v cho vic x l d liu, cc
phng php nh gi thang o.
-21-
Tn sut
Phn trm
77
38.5
123
61.5
200
100.0
61
50.0
61
50.0
122
100.0
% hp l
% cng dn
38.5
38.5
61.5
100.0
100.0
50.0
50.0
50.0
100.0
100.0
Tn sut
17
130
42
11
200
10
71
31
10
122
%
8.5
65.0
21.0
5.5
100.0
8.2
58.2
25.4
8.2
100.0
% hp l % cng dn
8.5
8.5
65.0
73.5
21.0
94.5
5.5
100.0
100.0
8.2
8.2
58.2
66.4
25.4
91.8
8.2
100.0
100.0
-22-
Tn sut
% hp l % cng dn
Lao ng ph thng
90
45.0
45.0
45.0
26
13.0
13.0
58.0
41
20.5
20.5
78.5
Cao ng
29
14.5
14.5
93.0
i hc tr ln
14
7.0
7.0
100.0
200
100.0
100.0
Lao ng ph thng
39
32.0
32.0
32.0
20
16.4
16.4
48.4
Trung cp
30
24.6
24.6
73.0
Cao ng
24
19.7
19.7
92.6
7.4
7.4
100.0
122
100.0
100.0
Tng
FKB
i hc tr ln
Tng
Bng 3.4: C cu b phn
B phn
B phn vn phng
Tn sut
% hp l
% cng dn
101
50.5
50.5
50.5
Cc DN Xng sn xut
Bnh nh
Phc v
73
36.5
36.5
87.0
20
10.0
10.0
97.0
Khc
3.0
3.0
100.0
Tng
200
100.0
100.0
B phn vn phng
41
33.6
33.6
86.1
Xng sn xut
64
52.5
52.5
52.5
Phc v
11
9.0
9.0
95.1
Khc
4.9
4.9
100.0
Tng
122
100.0
100.0
FKB
-23-
% hp l
% cng dn
42
21.0
21.0
21.0
138
69.0
69.0
90.0
18
9.0
9.0
99.0
1.0
1.0
100.0
200
100.0
100.0
Di 2 triu
31
25.4
25.4
25.4
T 2 n di 5 triu
76
62.3
62.3
87.7
T 5 n di 9 triu
13
10.7
10.7
98.4
1.6
1.6
100.0
122
100.0
100.0
Cc DN T 2 n di 5 triu
Bnh
T 5 n di 9 triu
nh
Trn 9 triu
Tng
FKB
Trn 9 triu
Tng
-24-
Bin quan st
thang o nu
loi bin
Tng quan
thang o nu
bin tng
loi bin
o to v thng tin
13.4750
9.798
21
o to v thng tin
13.2600
9.550
22
o to v thng tin
13.1350
10.489
23
o to v thng tin
13.3050
9.128
24
o to v thng tin
12.6650
10.867
25
Bng 3.8: Cronbach Alpha ca thang o lnh o
Cronbach's
Alpha nu loi
bin
.575
.742
.672
.711
.515
.761
.666
.710
.401
.798
18.1300
26.968
.613
.630
Lanh o 32
18.3000
27.276
.596
.635
Lanh o 33
18.2100
26.257
.643
.618
Lanh o 34
18.1200
26.719
.636
.624
Lanh o 35
18.0050
17.915
.288
.885
Lanh o 36
18.0850
27.375
.603
.635
-25-
Bin quan st
Trung bnh
Phng sai
thang o nu
thang o nu
loi bin
loi bin
loi bin
ng nghip
7.4950
2.955
.784
41
ng nghip
7.4500
2.892
.772
42
ng nghip
7.6050
3.064
.708
43
Bng 3.10: Cronbach Alpha ca thang o tin lng
.792
.803
.861
Phng sai
thang o nu thang o nu
loi bin
loi bin
loi bin
Tin lng 51
20.3300
22.011
.591
.811
Tin lng 52
20.4400
22.911
.498
.826
Tin lng 53
20.3000
21.387
.616
.807
Tin lng 54
20.5050
22.513
.628
.807
Tin lng 55
19.8950
22.205
.576
.814
Tin lng 56
20.3700
21.742
.613
.808
Tin lng 57
20.0300
22.039
.574
.814
Trung bnh thang Phng sai thang quan bin Alpha nu loi
o nu loi bin
Mi trng lm vic
61
Mi trng lm vic
62
Mi trng lm vic
63
Mi trng lm vic
64
Cronbach's
o nu loi bin
tng
bin
10.5650
7.262
.650
.794
10.9000
8.050
.596
.816
10.9000
7.156
.691
.775
10.7300
7.093
.713
.765
-26-
Bin quan st
nh gi thc hin cng
vic
nh71gi thc hin cng
Cronbach's
Alpha nu
loi bin
.900
14.5350
13.346
.791
.890
14.5450
12.923
.814
.885
14.6850
13.212
.774
.894
vic
nh74gi thc hin cng
14.5700
13.583
.764
vic Bng
75 3.13: Cronbach Alpha ca thang o phc li
.896
vic 72
nh gi thc hin cng
vic
nh73gi thc hin cng
Bin quan st
Tha mn chung 91
Tha mn chung 92
Tha mn chung 93
Tha mn chung 94
Phng sai
Trung bnh thang
thang o nu
o nu loi bin
loi bin
10.7150
10.7650
10.6950
10.6650
7.210
7.075
7.047
7.028
Tng quan
bin tng
.706
.735
.724
.602
Cronbach's
Alpha nu loi
bin
.802
.789
.794
.850
-27-
-28-
.788
.769
.755
.748
.706
Lnh o 33
.779
Lnh o 34
.773
Lnh o 32
.725
Lnh o 31
.722
Lnh o 36
.628
ng nghip 41
.832
ng nghip 42
.809
ng nghip 43
.706
Phc li 81
.745
Phc li 82
.739
Phc li 83
.700
Tin lng 54
.501
.632
.606
-29-
S tha
mn
trong
cng vic
-30-
-31-
-32-
H s
ha
chun ha
M hnh
lch
B
1 (Constant)
Thng k a
chun
Mc
ngha
Beta
cng tuyn
Tolerance
VIF
-9.052E-17
.045
.414
.048
.413 8.554
.000
.990 1.010
Lnh o
.371
.048
.370 7.692
.000
.995 1.005
ng nghip
.184
.049
.183 3.779
.000
.987 1.013
Thu nhp
.251
.050
.242 5.012
.000
.992 1.008
.336
.058
.278 5.747
.000
.985 1.016
nh gi thc
hin cng vic
Bn cht cng
vic
.000 1.000
-33-
th phn tn biu cho thy phn d phn tn ngu nhin xung quanh
ng i qua tung 0 ch khng to nn hnh dng no. Nh vy, gi nh
phng sai khng i ca m hnh hi quy khng b vi phm.
Cc phn d c phn phi chun
Phn d c th khng tun theo phn phi chun v nhng l do: s dng m
hnh khng ng, phng sai khng phi l hng s, s lng cc phn d khng
nhiu phn tch. V vy, ta s dng nhiu cch kho st khc nhau m bo
[2;228]
tnh xc ng ca kim nh
-34-
-35-
R
a
.744
.553
R hiu
chnh
Thng k thay i
Sai s
chun
Mc
2
ca c R thay F thay df1 df2 ngha F Durbini
i
lng
thay i Watson
.541 .63039138
.553 47.971
194
.000
1.991
a. D bo: (Constant), bn cht cng vic, thu nhp, lnh o, nh gi thc hin
cv, ng nghip
b. Bin ph thuc: tha mn
Bng trn cho kt qu gi tr d bng 1.991 xp x gn bng 2, ngha l c th
chp nhn gi nh khng c tng quan gia cc phn d.
Phn tch hi quy
Phn tch hi quy c thc hin vi 5 bin c lp bao gm: nh gi thc
hin cng vic, lnh o, ng nghip, thu nhp, bn cht cng vic.
Phn tch c thc hin bng phng php Enter. Cc bin c a vo
cng mt lc chn lc da trn tiu ch chn nhng bin c mc ngha <0.05.
Kt qu phn tch hi quy nh sau:
-36-
R
a
.744
R hiu
chnh
.553
Thng k thay i
Sai s
chun
Mc
2
ca c R thay F thay df1 df2 ngha F Durbini
i
lng
thay i Watson
.541 .63039138
.553 47.971
194
.000
1.991
a. D bo: (Constant), bn cht cng vic, thu nhp, lnh o, nh gi thc hin
cv, ng nghip
b. Bin ph thuc: tha mn
Bng 3.19: Kt qu hi quy s dng phng php Enter
M hnh
1 (Constant)
H s cha chun
H s
ha
chun ha
lch
B
chun
Beta
-9.052E-17
.045
nh gi thc
hin cng vic
Lnh o
ng nghip
Phc li
Bn cht cng
vic
a. Bin ph thuc: tha mn
Mc
ngha
Thng k a
cng tuyn
Tolerance
VIF
.000 1.000
.414
.048
.413 8.554
.000
.990 1.010
.371
.184
.251
.048
.049
.050
.370 7.692
.183 3.779
.242 5.012
.000
.000
.000
.995 1.005
.987 1.013
.992 1.008
.336
.058
.278 5.747
.000
.985 1.016
hin cng vic, lnh o, ng nghip, thu nhp, bn cht cng vic. Vi h s R
hiu chnh bng = 0.541 c ngha l c khong 54.1% phng sai ca s tha mn
c gii thch bi 5 bin c lp: nh gi thc hin cng vic, lnh o, ng
-37-
nghip, thu nhp, bn cht cng vic. Trong cc bin trn khng c hin tng a
cng tuyn (do tt c cc gi tr VIF ca cc bin u nh).
Phng trnh hi quy th hin mi quan h gia mc tha mn trong cng
vic vi cc yu t: nh gi thc hin cng vic, lnh o, ng nghip, thu nhp,
bn cht cng vic, c th hin qua phng trnh sau:
S tha mn trong cng vic = 0.414 nh gi thc hin cng vic
+ 0.371 lnh o + 0.336 bn cht cng vic
+ 0.251 thu nhp + 0.184 ng nghip.
3.6 Kim nh gi thuyt
Da trn kt qu phn tch hi quy s gii thch, kim nh cc gi thuyt a
ra. Kt qu hi quy cho thy nh gi thc hin cng vic l yu t c nh
hng ln nht n mc tha mn trong cng vic ca ngi lao ng ti cc
doanh nghip Bnh nh (c h s hi quy ln nht). H s beta >0 cng cho thy
mi quan h gia yu t nh gi thc hin cng vic v mc tha mn trong
cng vic l mi quan h cng chiu. Ngha l khi nhn vin cm thy vic nh
gi cng vic c thc hin y , m bo cng bng th h s lm vic tt hn,
c ngha l mc hi lng trong cng vic cng cao khi mc tha mn v vic
nh gi tng. Kt qu hi quy c B= 0.414, mc ngha rt thp (<0.01, tc l
tin cy cao), ngha l khi tng mc tho mn v nh gi thc hin cng vic ln
1 n v (theo thang o Likert) th mc tha mn chung trong cng vic tng
thm 0.414 n v. Vy gi thuyt HA1 c chp nhn.
Yu t th hai c nh hng ln n mc tha mn trong cng vic ca
ngi lao ng ti cc doanh nghip Bnh nh l lnh o. Kt qu hi quy c
B = 0.371, mc ngha b hn 0.01, du dng ca h s Beta c ngha l mi
quan h gia yu t lnh o v mc tha mn trong cng vic l mi quan
h thun chiu. iu c ngha l khi lnh o c ngi lao ng nh gi cng
cao s cng lm tng mc tha mn trong cng vic ca h. Vy gi thuyt HA2
c chp nhn.
-38-
(2009)
-39-
nhn vin vn phng khu vc min Nam Vietnam Airlines tc gi s dng thang
o gm cc thnh phn: bn cht cng vic, o to pht trin, nh gi, i ng,
mi trng tc nghip, lnh o. Kt qu cho thy tt c cc yu t ny u tc
ng rt ln n s tha mn trong cng vic. Hay trong nghin cu ca Phm c
Thng (2006) khi nh gi mc hi lng ca ngi lao ng trong cc doanh
nghip trn a bn qun 8-Thnh ph H Ch Minh cho thy cc yu t ca m
hnh nh hng cng chiu vi mc hi lng chung: C hi o to, mi quan h
cp trn-cp di, lng & thu nhp, ng nghip, lnh o, nim tin, c hi thng
tin.
Nh vy ty thuc vo c im ca tng doanh nghip, tng ngnh ngh v
tng khu vc khc nhau m cc yu t tc ng n s tha mn trong cng vic
cng khc nhau nhng tt c cc yu t ny u c quan h mt thit vi cng vic
ca ngi lao ng.
Tm tt:
Chng ny trnh by nhng ni dung:
Kim nh thang o cc yu t trong m hnh vi tin cy Cronbach Alpha.
-40-
-41-
-42-
2 cng ty s tin hnh phn phi v cung cp sn phm trn ton quc v hng n
xut khu.
4.1.3 Ngun nhn lc hin nay ca Cng ty
Tng s lao ng hin nay ca Cng ty l hn 300 ngi trong ch yu l
lao ng trc tip (chim 85% tng s lao ng) lm vic cc phn xng sn
xut. B phn lao ng gin tip chim khong 15% vi cc mc trnh : sau i
hc 3 ngi, i hc 17 ngi, cn li l cao ng, trung cp v mt s lao ng
ph thng. Trong s nhng lao ng qun l c 3 ngi l ngi nc ngoi (2
ngi c v 1 ngi n ), gi chc v gim c, tr l v trng phng kinh
doanh. iu ny cng gy khng t kh khn trong vn ngn ng giao tip bi v
trnh ting Anh ca lao ng Vit Nam Cng ty cn rt hn ch.
4.1.4 Thc trng ca Cng ty v vn cn gii quyt
Th nht, cng ty c phn Fresenius Kabi Bidiphar l mt cng ty hot ng
trong ngnh dc, v th c th lc lng lao ng y l phi c kin thc ti
thiu v ngnh dc.
Th hai, l mt cng ty mi thnh lp cha y 2 nm, cha c lc lng lao
ng ct cn v c kinh nghim, cng tc t chc qun l vn ang trong qu trnh
hon thin.
Th ba, cng ty c tr s ti tnh Bnh nh, l mt tnh nh vn khng c sc
ht v nhn lc, c bit l nhn lc c trnh chuyn mn, c kinh nghim lm
vic v kh nng ngoi ng tt.
Th t, hai phn xng sn xut thuc tim v dch truyn na ang tip tc
hon thin v s i vo hot ng vo cui nm 2010, v th cng tc chun b lc
lng lao ng ang ht sc cp thit.
Th nm, thi gian gn y nhiu lao ng t thi thiu tch cc trong
cng vic, i tr hoc ngh vic khng c l do, khng bo trc, c bit b phn
phn xng sn xut, lm Cng ty gp rt nhiu kh khn.
Vi thc trng ny, lm th no nhanh chng thit lp v xy dng mt i
ng lao ng vng mnh, gn b lu di vi Cng ty, chnh sch nhn s cn quan
tm n nhng yu t then cht no, yu t no nh hng n s tha mn ca
-43-
Nh nht Ln nht
Trung bnh
lch chun
Tha mn chung
122
1.25
5.00
3.4119
.89876
nh gi thc hin cv
122
1.00
5.00
3.4721
.90364
Lnh o
122
1.00
5.00
3.3705
.81542
ng nghip
122
1.00
5.00
3.6585
.87979
Thu nhp
122
1.00
5.00
3.2596
.94622
Bng thng k m t
Nh
Ln
nht
nht
Trung bnh
lch chun
Tha mn chung
200
1.25
5.00
3.5700
.86608
nh gi thc hin cv
200
1.00
5.00
3.6350
.90369
Lnh o
200
1.00
5.00
3.6010
.84651
ng nghip
200
1.00
5.00
3.7583
.83538
Thu nhp
200
1.00
5.00
3.3225
.84234
200
1.00
5.00
3.6150
.81090
-44-
nh gi thc hin cv 71
nh gi thc hin cv 72
nh gi thc hin cv 73
nh gi thc hin cv 74
nh gi thc hin cv 75
N
Nh nht Ln nht
122
1.00
5.00
122
1.00
5.00
122
1.00
5.00
122
1.00
5.00
122
1.00
5.00
Trung
bnh
3.5902
3.5000
3.4590
3.3279
3.4836
lch
chun
1.00210
1.06212
1.08443
1.10926
1.03838
-45-
nhiu ngi rt khng tha mn trong vic nh gi thc hin cng vic ca doanh
nghip.
Bng 4.4: Kt qu thng k m t mc tha mn theo nh gi thc
hin cng vic 71
nh gi thc hin cng vic 71
Tn sut
Quan
st hp
l
Phn trm
2.5
2.5
2.5
12
9.8
9.8
12.3
42
34.4
34.4
46.7
40
32.8
32.8
79.5
25
20.5
20.5
100.0
Tng
122
100.0
100.0
Thnh phn nh gi thc hin cng vic 71: Vic nh gi c thc hin
nh k. Gi tr trung bnh ca quan st ny l 3.5902 (cao hn so vi gi tr trung
bnh ca yu t nh gi thc hin cng vic (3.4721)). C 53.3% s ngi c
kho st c mc tha mn t 4-5.
Bng 4.5: Kt qu thng k m t mc tha mn theo nh gi thc
hin cng vic 72
Quan 1
st hp 2
l
3
4
5
Tng
Thnh phn nh gi thc hin cng vic 72: nh gi khch quan, khoa
hc, cng bng. Gi tr trung bnh ca quan st ny l 3.5000 (cao hn so vi gi
tr trung bnh ca yu t nh gi thc hin cng vic (3.4721)). C 51.6% s
ngi c kho st c mc tha mn t 4-5.
-46-
4
19
41
33
25
122
Quan st
hp l
Phn trm
Gi tr phn
Phn trm tch
4.1 trm
4.1 ly
4.1
25
20.5
20.5
24.6
38
31.1
31.1
55.7
33
27.0
27.0
82.8
21
17.2
17.2
100.0
122
100.0
100.0
Tng
-47-
Quan st hp l
24
19.7
19.7
20.5
35
28.7
28.7
49.2
39
32.0
32.0
81.1
23
18.9
18.9
100.0
Tng
122
100.0
100.0
Thnh phn nh gi thc hin cng vic 75: nh gi gip ci thin v
nng cao nng sut lao ng. Gi tr trung bnh ca quan st ny l 3.4836 (tng
ng vi gi tr trung bnh ca yu t nh gi thc hin cng vic (3.4721)).
C 50.8% s ngi c kho st c mc tha mn t 4-5.
Hnh 4.2: Biu cc mc tha mn trung bnh theo nhm nh gi
thc hin cng vic.
mc th a mn tru ng
bnh
nh gi thc hin cv 71
3.6
nh gi thc hin cv 7 2
3.55
3.5
nh gi thc hin cv 7 3
3.4 5
3.4
nh gi thc hin cv 7 4
3.35
3.3
nh gi thc hin cv 7 5
3.25
3.2
3.1 5
th a mn theo nhm nh
gi thc hin cv
1
th a mn ch un g
-48-
122
122
122
122
122
Phn trm
Quan st
3.3
3.3
3.3
hp l
16
13.1
13.1
16.4
42
34.4
34.4
50.8
45
36.9
36.9
87.7
15
12.3
12.3
100.0
Tng
122
100.0
100.0
-49-
Phn trm
Gi tr phn trm
1.6
1.6
1.6
28
23.0
23.0
24.6
44
36.1
36.1
60.7
34
27.9
27.9
88.5
14
11.5
11.5
100.0
Tng
122
100.0
100.0
Quan
st hp
l
Phn trm
Gi tr phn trm
Quan st
3.3
3.3
3.3
hp l
26
21.3
21.3
24.6
35
28.7
28.7
53.3
42
34.4
34.4
87.7
15
12.3
12.3
100.0
Tng
122
100.0
100.0
Thnh phn Lnh o 33: Lnh o lng nghe quan im v suy ngh ca
nhn vin. Gi tr trung bnh ca quan st ny l 3.3115. C 53.3% s ngi c
kho st c mc tha mn t 1-3.
-50-
17
13.9
13.9
15.6
48
39.3
39.3
54.9
34
27.9
27.9
82.8
21
17.2
17.2
100.0
Tng
122
100.0
100.0
Quan st hp l
Phn trm
Quan st 1
hp l
2
3.3
3.3
3.3
16
13.1
13.1
16.4
45
36.9
36.9
53.3
38
31.1
31.1
84.4
19
15.6
15.6
100.0
122
100.0
100.0
Tng
-51-
mc tha mn trung
bn h
3.5
3.4 5
Lnh o 3 1
3.4
Lnh o 3 2
3.3 5
Lnh o 3 3
3.3
Lnh o 3 4
3.2 5
Lnh o 3 6
3.2
3.1 5
o tha mn ch ung
3.1
Tru ng bn h
Nh nht
122
1.00
122
1.00
122
1.00
Ln nht
5.00
5.00
5.00
Trung
bnh
lch chun
3.6311
.98920
3.6967
.92611
3.6475
.96998
3
13
33
50
23
122
-52-
Tn sut
1.6
1.6
1.6
Quan st 2
hp l 3
10
8.2
8.2
9.8
34
27.9
27.9
37.7
53
43.4
43.4
81.1
23
18.9
18.9
100.0
122
100.0
100.0
Tng
1.6
1.6
1.6
13
35
48
24
122
10.7
28.7
39.3
19.7
100.0
10.7
28.7
39.3
19.7
100.0
12.3
41.0
80.3
100.0
-53-
mc tha mn tru ng
bn h
3.7
3.65
ng nghip 41
3.6
3.55
ng nghip 42
3.5
3.45
ng nghip 43
3.4
Tha mn th eo nhm
n gnghip
3.35
3.3
Tha mn chu n g
3.25
Trung bnh
Nhng kt qu trn cho thy mi quan h ng nghip trong cng vic Cng
ty l kh tt. Mc d kt qu thng k cho thy mc tha mn theo nhm yu t
ny khng cao (3.6585) nhng n l yu t c cm nhn l tt nht trong s 5
yu t nh hng n s tha mn, v l yu t c mc tha mn cao hn so vi
mc tha mn chung.
4.2.2.4. Mc tha mn theo nhm yu t thu nhp
Bng 4.19: Kt qu thng k m t mc tha mn theo thu nhp
Trung
N
Nh nht
Ln nht
bnh
lch chun
phc li 81
122
1.00
5.00
3.3197
1.09293
phc li 82
122
1.00
5.00
3.2295
1.07401
phc li 83
122
1.00
5.00
3.2295
1.05851
tin lng 54
122
1.00
5.00
3.2459
.86542
-54-
1
2
Quan st
hp l 3
4
5
Tng
Phc li 82
Tn sut Phn trm
Gi tr phn trm Phn trm tch ly
5
4.1
4.1
4.1
26
21.3
21.3
25.4
45
36.9
36.9
62.3
28
23.0
23.0
85.2
18
14.8
14.8
100.0
122
100.0
100.0
Thnh phn phc li 82: Chnh sch phc li th hin s quan tm chu o
ca Cng ty i vi ngi lao ng. Gi tr trung bnh ca quan st ny l 3.2295,
ch c 47.7% ngi lao ng Cng ty c kho st c cu tr li t 4-5.
Bng 4.22: Kt qu thng k m t mc tha mn theo phc li 83.
Tn sut
Phc li 83
Phn trm Gi tr phn trm Phn trm tch ly
Quan st 1
hp l
2
5.7
5.7
5.7
19
15.6
15.6
21.3
52
42.6
42.6
63.9
27
22.1
22.1
86.1
17
13.9
13.9
100.0
122
100.0
100.0
Tng
-55-
Thnh phn tin lng 54: tin lng ngang bng vi cc doanh nghip
khc. Cm nhn ca ngi lao ng v quan st ny khng tt. Mc tha mn
trung bnh ca quan st ny l 3.2459. C n 63.1% ngi lao ng c cu tr li
t 1 n 3.
Hnh 4.5: Biu mc tha mn trung bnh theo nhm yu t thu nhp
mc tha mn trung bnh
3.45
3.4
3.35
3.3
3.25
3.2
3.15
3.1
Trung bnh
phc li 81
3.3197
phc li 82
3.2295
phc li 83
3.2295
tin lng 54
3.2459
3.2596
Tha mn chung
3.4119
-56-
bnh
Nh nht Ln nht
lch chun
122
1.00
5.00
3.3033
.99494
122
1.00
5.00
3.8115
1.04709
Quan st
hp l
Phn trm
3.3
3.3
3.3
18
14.8
14.8
18.0
54
44.3
44.3
62.3
29
23.8
23.8
86.1
17
13.9
13.9
100.0
122
100.0
100.0
Tng
Thnh phn Bn cht cng vic 12: Anh (ch) cm thy cng vic mnh
ang lm rt th v. Gi tr trung bnh ca quan st ny l 3.3033, thp hn so vi
mc trung bnh ca nhm thnh phn ny (3.3374). C 62.3% ngi lao ng
Cng ty c kho st c cu tr li t 1-3 thnh phn ny.
-57-
Quan st 1
hp l
2
3.3
3.3
3.3
10
8.2
8.2
11.5
26
21.3
21.3
32.8
47
38.5
38.5
71.3
35
28.7
28.7
100.0
122
100.0
100.0
Tng
Thnh phn Bn cht cng vic 14: Vic phn chia cng vic hp l. Gi
tr trung bnh ca quan st ny l 3.8115, cao hn so vi mc trung bnh ca nhm
thnh phn ny (3.3374). C 67.2% ngi lao ng Cng ty c kho st c cu
tr li t 4-5 thnh phn ny.
Hnh 4.6. Biu mc tha mn trung bnh
mc tha mn trung
bnh
3.7
3.6
Tha mn chung
3.5
nh gi thc hin cv
3.4
Lnh o
3.3
ng
3.2
nghip Thu
nhp
3.1
3
Trung
bnh
-58-
Trung bnh
Sai s thng k
Trung bnh
lch chun
Nam
61
3.5000
.93541
.11977
61
3.3238
.85920
.11001
Bng 4.28 cho thy mc ngha trong kim nh Levene = 0.438 (>0.05),
chng t khng c s khc bit v phng sai i vi mc tha mn trong cng
vic ca ngi lao ng gia nam v n. Ta xt tip khng gi nh phng sai
bng nhau (Equal variances not assumed) trong kim nh T-test c mc ngha =
0.281 (>0.05) chng t khng c s khc bit ngha v trung bnh mc tha
mn trong cng vic ca nam v n.
-59-
F
Tha Gi nh
mn phng
.606
sai bng
nhau
Mc
ngha
.438 1.084
Khng
gi nh
phng
sai bng
nhau
Df
Mc
ngha
120 .281
.17623
.17623
Bng 4.29: Bng thng k m t mc tha mn trung bnh theo gii tnh
Mc tha mn trung bnh
Gii tnh
Nam
3.6525
3.2918
Lnh o
3.5213
3.2197
ng nghip
3.7322
3.5847
Thu nhp
3.5246
2.9945
3.5656
3.5492
Tha mn chung
3.5000
3.3238
-60-
Tng bnh
phng
df
Bnh phng
trung bnh
Mc
ngha
Gia cc nhm
3.047
3
1.016
1.266
.289
Trong cng nhm
94.693
118
.802
Tng
97.740
121
Bng trn cho thy rng gia cc nhm tui c mc ngha = 0.289 (>0.05)
nn ta kt lun khng c s khc bit gia cc nhm tui v mc tha mn trong
cng vic ca ngi lao ng.
Bng 4.31: Thng k m t mc tha mn theo tui
Mc tha mn trung bnh
Tui
Di 25
T 25 n 34
T 35 n 44
Trn 45
nh gi thc hin
cng vic
3.6800
3.6085
3.1548
3.2800
Lnh o
3.2600
3.3549
3.4452
3.3600
ng nghip
3.7667
3.6197
3.8495
3.2333
Thu nhp
3.4667
3.3005
3.0538
3.4000
3.6000
3.5563
3.5806
3.4500
Tha mn chung
3.0250
3.4965
3.2742
3.6250
-61-
Trung cp
i hc tr ln
3.4410
3.2900
3.3933
3.6250
Lnh o
3.3436
2.9900
3.4733
3.4583
ng nghip
3.8034
3.2000
3.5778
3.9028
Thu nhp
2.9573
3.1167
3.2556
3.5556
3.5513
3.3500
3.4333
3.6458
Tha mn chung
3.4551
3.0375
3.4083
3.4896
cng vic
Bng thng k m t cho thy mc tha mn chung gia cc nhm theo trnh
khng c s khc bit ln nhng vi cc thnh phn cng vic th c s khc
bit kh ln, c bit l i vi lao ng ph thng v cng nhn k thut c mc
tha mn vi yu t lnh o v thu nhp rt thp.
4.3.4. Kim nh v s tc ng khc nhau theo b phn
Bng 4.34: Kt qu One-Way ANOVA so snh mc tha mn theo b
phn
Tha mn
Gia cc nhm
Trong cng nhm
Tng
Bnh phng
trung bnh
Df
5.375
1.792
92.365
118
.783
97.740
121
F
2.289
Mc
ngha
.082
Bng trn cho thy rng gia cc nhm b phn lm vic c mc ngha =
0.082 (>0.05) nn ta kt lun khng c s khc bit gia cc nhm b phn v mc
tha mn trong cng vic ca ngi lao ng.
Mc d kim nh cho thy s khc bit v mc tha mn vi b phn lm
vic khng c ngha thng k nhng bng 4.35 cho thy c kh nhiu s khc
bit v mc tha mn gia cc nhm b phn.
-62-
Khc
3.4938
3.2488
3.7636
4.2333
3.4250
3.6354
3.3906
3.5625
3.4453
3.2927
3.5610
3.0407
3.3415
3.1951
3.3273
3.7576
3.0303
3.9545
3.6591
3.4000
4.3889
3.7778
4.2500
4.0833
Bnh phng
trung bnh
Df
1.792
.597
95.949
118
.813
97.740
121
F
.735
Mc
ngha
.533
Bng trn cho thy rng gia cc nhm thu nhp c mc ngha = 0.533
(>0.05) nn ta kt lun khng c s khc bit gia cc nhm thu nhp v mc
tha mn trong cng vic ca ngi lao ng.
Bng 4.37: Thng k m t mc tha mn theo thu nhp
Mc tha mn trung bnh
Thu nhp
Di 2 triu T 2 n 5 triu T 5 n 9 triu Trn 9 triu
nh gi thc hin
cng vic
3.3742
3.4947
3.4000
4.6000
Lnh o
ng nghip
Thu nhp
Bn cht cng vic
Tha mn chung
3.2710
3.7312
2.9355
3.3226
3.3306
3.3868
3.6447
3.2807
3.5921
3.3914
3.5385
3.4103
3.7436
3.7308
3.6154
3.2000
4.6667
4.3333
4.7500
4.1250
-63-
Bng thng k cho thy nhng ngi c thu nhp cng cao th cm nhn cng
tha mn vi cc thnh phn cng vic v vi s tha mn chung.
Tm tt:
Da trn kt qu phn tch Independent t-test v One-Way ANOVA so snh
mc tha mn vi cng vic ca ngi lao ng theo mt s yu t c nhn cho
thy rng cc khng c s khc bit v mc tha mn trong cng vic theo cc
yu t c nhn.
Thng k m t cho thy c mt s khc bit v mc tha mn theo c
im c nhn, c bit nhng ngi c thu nhp cng cao th mc tha mn
c cm nhn cng cao.
-64-
PHN KT LUN
Ni dung phn ny l tm tt li kt qu chnh v a ra kt lun t nghin
cu. Phn ny gm 4 ni dung chnh:
(1) Tm tt ni dung nghin cu, (2)
Tm tt cc kt qu nghin cu,
(3) Mt s ng gp i vi Cng ty c phn Fresenius Kabi Bidiphar,
(4) Cc hn ch ca nghin cu v xut hng nghin cu tip theo.
1. Tm tt ni dung nghin cu
Nghin cu a ra nh ngha ca mt s tc gi v s tha mn trong cng
vic ca ngi lao ng nh nh ngha ca: Spector (1997), Kreitner v Kinicki
(2007), Ellickson v Logsdon (2001), Vroom (1964), Quinn Staines (1979), Locke
(1976) v Weiss (1967), t a ra s so snh gia cc nh ngha v la chn
nh ngha cho nghin cu.
Nghin cu tham kho kt qu nghin cu ca nhng tc gi trong v ngoi
nc v vn o lng s tha mn trong cng vic ca ngi lao ng, ng
thi so snh cc kt qu nghin cu nhm to c s l thuyt cho ti. T vic
tham kho v so snh cc m hnh nghin cu v mc tha mn trong cng vic,
nghin cu a ra m hnh nghin cu nhng yu t tc ng n s tha mn
trong cng vic ca ngi lao ng ti cc doanh nghip Bnh nh. T tin
hnh o lng mc tha mn ca ngi lao ng ti Cng ty c phn Fresenius
Kabi Bidiphar.
M hnh nghin cu c xy dng gm 8 yu t: bn cht cng vic, nh
gi thc hin cng vic, tin lng, ng nghip, lnh o, c hi o to v thng
tin, mi trng lm vic v phc li. T 8 yu t nghin cu a ra cc gi
thuyt cho m hnh.
Nghin cu c tin hnh qua hai bc:
+ Nghin cu nh tnh: c s dng trong giai on nghin cu khm ph:
nghin cu cc ti liu th cp v tho lun vi cc nhn vin , iu chnh, b
-65-
-66-
Tha mn
chung
ng
nghip
Lnh
o
Thu
nhp
Bn cht
cng vic
nh gi
TH CV
3.4119
3.6585
3.3705
3.2596
3.5574
3.4721
3.5700
3.7583
3.6010
3.3225
3.6150
3.6350
C th c nhiu khc bit trong thnh phn thang o cng nh cch thu thp
d liu nhng vi thang o 5 mc cho thy mc tha mn chung ca ngi
lao ng ti cng ty c phn FKB tng ng vi mc tha mn ca ngi lao
ng nhng n v khc. Tuy nhin, mc tha mn trung bnh ca ngi lao ng
v vn thu nhp v lnh o khng cao. V vy ti xin xut mt vi kin ngh
i vi ban lnh o cng ty c phn Fresenius Kabi Bidiphar nh sau:
-67-
-68-
thu ht ngi lao ng tham gia, to tinh thn on kt, gn kt mi ngi trong
tp th cng nh gp phn to mt mi trng lm vic lnh mnh.
Cng ty cn ng y bo him x hi, bo him y t, bo him tht nghip
cho ngi lao ng, i vi b phn phn xng lm vic trong iu kin c hi,
hng ngy tip xc vi nhiu loi ha cht phi c ch ph cp c hi, h tr
tin n gia ca, khm sc kho nh k v theo di bnh ngh nghip. Ngoi ra cn
phi ch n cc ch phc li khc: tham quan, du lch, tr cp hc bng cho
con ca CBCNV hc gii...
3.2. Vn v lnh o
Kt qu nghin cu:
Theo kt qu nghin cu, mc tha mn v lnh o tng quan cng chiu
vi mc tha mn trong cng vic ca ngi lao ng. Mc tha mn v lnh
o ca ngi lao ng ti Cng ty c phn Fresenius Kabi Bidiphar l 3.3705, thp
hn mc tha mn chung (3.4119), trong hai thnh phn c mc tha mn
thp nht l: lnh o lng nghe quan im v suy ngh ca nhn vin v lnh
o coi trng ti nng v s ng gp.
Nguyn nhn:
Mt ngi lnh o gii nht thit phi to c s tin tng, n trng ca
nhn vin. Mun vy, lnh o phi lng nghe nhn vin, hiu c nhn vin ca
mnh. Lnh o cn hiu rng mi quan h vi ngi lao ng khng ch l mi
quan h cp trn vi cp di, m phi to iu kin cho nhn vin ca mnh pht
trin ngh nghip, chuyn mn v pht trin c bn sc c nhn, cm xc v tr tu.
Bi vy, nht thit phi hiu rng s chu o tn tm, quan tm n cp di l iu
cn thit i vi s lnh o v pht trin mt lc lng lao ng mnh m.
Nhng v l Cng ty mi thnh lp cha lu, mt s lnh o ch cht li l
ngi nc ngoi, v th phong cch lm vic, quan im, cch ngh cng c nhiu
s khc bit.
i ng qun l vn ang trong qu trnh thit lp, v th s chng cho trong
qun l gia cn b qun l trc tip v gin tip lm ngi lao ng kh x.
-69-
17.
Smith,
Measurement
P.C., Kendall,
L.M.
and
Hulin,
C.L.
(1969),
The
IL, USA.
18.
States,
PH LC
PH LC A. BIN BN THO LUN NHM V MU PHIU KHO ST
Th k
I. Hng dn tr li.
Anh (ch) vui lng nh du X vo m mnh la chn. Cc gi tr t 1 n 5 trn
mi cu hi tng ng mc ng hoc mc hi lng tng dn. ngha ca cc
gi tr la chn n h sau:
1
Rt khng ng
2
Khng ng
3
Tm ng
4
ng
5
Hon ton ng
Hi lng
Cc tiu thc
II
C hi o to v thng tin
Mc tha
mn
1 2
1 2
TT
9
III
Cc tiu thc
Anh (ch) c tham gia bt
Lnh o
10
Lnh o quan tm n cp di
11
12
13
14
15
IV
ng nghip
16
17
18
Thu nhp
19
20
21
22
23
Tin lng c tr y v ng hn
24
25
Mc tha
mn
1 2
1 2
1 2
1 2
1 2
VI
Mi trng lm vic
26
27
28
29
VII
30
31
32
Kt qu nh gi phn nh y , chnh xc
33
TT
Cc tiu thc
34
Mc tha
mn
VIII
Phc li
35
36
1 2
1 2
i vi ngi lao ng
37
38
39
40
41
3.T 35 n 44:
4.T 45 tr ln:
3.Trung cp:
3. Phc v:
4. Khc
3. 5tr - 9tr:
4. Trn 9tr:
Xin chn thnh cm n v knh chc Anh/Ch mt ngy lm vic hiu qu!
Valid
a
Excluded
Total
199
99.5
.5
200
100.0
Reliability Statistics
Cronbach's Alpha Based on
Standardized Items
Cronbach's Alpha
N of Items
.690
.696
Item-Total Statistics
Scale
Scale Mean if
Item Deleted
Variance if
Cronbach's
Corrected Item- Squared Multiple
Correlation
Alpha if Item
Deleted
10.5477
4.815
.528
.308
.591
10.8744
4.918
.552
.320
.579
10.9196
5.307
.331
.113
.720
10.3819
4.823
.506
.284
.605
Valid
a
Excluded
Total
%
200
100.0
.0
200
100.0
Reliability Statistics
Cronbach's Alpha Based on
Cronbach's Alpha
Standardized Items
N of Items
.786
.786
Item-Total Statistics
Corrected Item-
Squared
Cronbach's
Scale Mean if
Scale Variance
Total
Multiple
Alpha if Item
Item Deleted
if Item Deleted
Correlation
Correlation
Deleted
13.4750
9.798
.575
.490
.742
13.2600
9.550
.672
.516
.711
13.1350
10.489
.515
.308
.761
13.3050
9.128
.666
.465
.710
12.6650
10.867
.401
.215
.798
Valid
a
Excluded
Total
%
200
100.0
.0
200
100.0
Reliability Statistics
Cronbach's Alpha Based on
Cronbach's Alpha
Standardized Items
.698
N of Items
.849
Item-Total Statistics
Cronbach's
Scale Mean if
Item Deleted
Total Correlation
Correlation
Alpha if Item
Deleted
lanh dao 31
18.1300
26.968
.613
.540
.630
lanh dao 32
18.3000
27.276
.596
.508
.635
lanh dao 33
18.2100
26.257
.643
.585
.618
lanh dao 34
18.1200
26.719
.636
.566
.624
lanh dao 35
18.0050
17.915
.288
.085
.885
lanh dao 36
18.0850
27.375
.603
.474
.635
Valid
%
200
100.0
.0
200
100.0
Excluded
Total
Reliability Statistics
Cronbach's Alpha Based on
Cronbach's Alpha
Standardized Items
.872
N of Items
.872
Item-Total Statistics
Cronbach's
Scale Mean if
Item Deleted
Item Deleted
Total Correlation
Correlation
Alpha if Item
Deleted
dong nghiep 41
7.4950
2.955
.784
.626
.792
dong nghiep 42
7.4500
2.892
.772
.613
.803
dong nghiep 43
7.6050
3.064
.708
.501
.861
Valid
a
Excluded
Total
Reliability Statistics
%
200
100.0
.0
200
100.0
Standardized Items
N of Items
.835
.836
Item-Total Statistics
Cronbach's
Scale Mean if
Item Deleted
Item Deleted
Total Correlation
Correlation
Alpha if Item
Deleted
tien luong 51
20.3300
22.011
.591
.370
.811
tien luong 52
20.4400
22.911
.498
.294
.826
tien luong 53
20.3000
21.387
.616
.399
.807
tien luong 54
20.5050
22.513
.628
.410
.807
tien luong 55
19.8950
22.205
.576
.394
.814
tien luong 56
20.3700
21.742
.613
.430
.808
tien luong 57
20.0300
22.039
.574
.363
.814
Valid
a
Excluded
Total
200
100.0
.0
200
100.0
Reliability Statistics
Cronbach's Alpha Based on
Cronbach's Alpha
Standardized Items
.833
N of Items
.832
Item-Total Statistics
Corrected Item-
Squared
Cronbach's
Scale Mean if
Scale Variance
Total
Multiple
Alpha if Item
Item Deleted
if Item Deleted
Correlation
Correlation
Deleted
10.5650
7.262
.650
.434
.794
10.9000
8.050
.596
.367
.816
10.9000
7.156
.691
.524
.775
10.7300
7.093
.713
.550
.765
Valid
200
100.0
.0
200
100.0
Excluded
Total
Reliability Statistics
Cronbach's Alpha Based on
Cronbach's Alpha
Standardized Items
.912
N of Items
.912
Item-Total Statistics
Cronbach's
Scale Mean if Scale Variance Corrected
Squared Multiple
Alpha if Item
if
Item- Total
Item Deleted
Correlation
Deleted
Item Deleted
Correlation
14.3650
13.700
.743
.579
.900
14.5350
13.346
.791
.644
.890
14.5450
12.923
.814
.671
.885
14.6850
13.212
.774
.637
.894
14.5700
13.583
.764
.628
.896
Valid
a
Excluded
Total
Reliability Statistics
%
200
100.0
.0
200
100.0
Standardized Items
N of Items
.870
.870
Item-Total Statistics
Scale Mean if
Item Deleted
Item Deleted
Total Correlation
Correlation
Item Deleted
phuc loi 81
6.7050
3.576
.759
.581
.811
phuc loi 82
6.7800
3.459
.773
.600
.797
phuc loi 83
6.8150
3.750
.724
.524
.842
Valid
200
100.0
.0
200
100.0
Excluded
Total
Reliability Statistics
Cronbach's Alpha Based on
Cronbach's Alpha
Standardized Items
.849
N of Items
.853
Item-Total Statistics
Scale Mean if
Item Deleted
Total Correlation
Correlation
Cronbach's
Alpha if Item
Deleted
10.7150
7.210
.706
.509
.802
10.7650
7.075
.735
.560
.789
10.6950
7.047
.724
.546
.794
10.6650
7.028
.602
.363
.850
.911
Approx. Chi-Square
4452.936
df
630.000
Sig.
.000
Communalities
Initial
Extraction
.545
.529
.480
.488
.346
.201
.473
.460
.624
.616
.673
.672
.488
.406
.646
.639
.505
.476
lanh dao 31
.658
.650
lanh dao 32
.622
.633
lanh dao 33
.698
.722
lanh dao 34
.704
.756
lanh dao 36
.628
.578
dong nghiep 41
.707
.760
dong nghiep 42
.723
.765
dong nghiep 43
.635
.654
tien luong 51
.605
.517
tien luong 52
.472
.481
tien luong 53
.594
.570
tien luong 54
.508
.466
tien luong 55
.593
.592
tien luong 56
.536
.499
tien luong 57
.573
.495
.584
.595
.518
.545
.617
.610
.635
.658
.683
.661
.727
.722
.744
.752
.708
.684
.728
.763
phuc loi 81
.708
.698
phuc loi 82
.726
.666
phuc loi 83
.675
.685
Loadings
Loadings
Initial Eigenvalues
% of
Cumulative
Variance
Total
37.552
37.552
13.137
36.493
36.493
4.176
11.601
11.601
2.274
6.317
43.868
1.939
5.387
41.879
4.002
11.117
22.717
2.194
6.095
49.963
1.858
5.161
47.040
3.731
10.364
33.081
1.942
5.394
55.357
1.541
4.280
51.320
2.459
6.830
39.911
1.463
4.063
59.420
1.073
2.981
54.301
2.182
6.061
45.971
1.272
3.532
62.953
.891
2.476
56.776
2.178
6.049
52.020
1.078
2.995
65.948
.632
1.756
58.533
2.016
5.599
57.619
1.008
2.801
68.748
.592
1.644
60.177
.921
2.558
60.177
.883
2.452
71.200
10
.778
2.161
73.362
11
.756
2.099
75.461
12
.693
1.926
77.387
13
.615
1.708
79.095
14
.601
1.671
80.765
15
.536
1.488
82.254
16
.526
1.462
83.716
17
.509
1.414
85.130
Factor
Total
13.519
% of
Cumulative
Variance
Total
% of
Cumulative
Variance
18
.468
1.299
86.429
19
.447
1.241
87.671
20
.418
1.161
88.832
21
.397
1.103
89.935
22
.365
1.014
90.949
23
.346
.961
91.910
24
.342
.951
92.860
25
.321
.891
93.752
26
.300
.834
94.585
27
.268
.746
95.331
28
.253
.702
96.032
29
.234
.651
96.684
30
.232
.643
97.327
31
.205
.568
97.895
32
.190
.527
98.422
33
.171
.474
98.896
34
.146
.406
99.302
35
.133
.370
99.671
36
.118
.329
100.000
Factor
1
.210
.159
.142
.221
.569
.154
.020
.207
.002
.115
.062
.233
.569
.232
.195
-.025
.117
.058
.261
.006
.273
.155
.109
.074
.103
.046
.073
.161
.583
.143
.232
.042
.152
.107
.198
.050
.251
.094
.683
.023
.170
.322
.296
-.060
.167
.074
.628
.142
.198
.236
.042
.109
.307
.078
.251
.366
.183
.379
.253
.077
.206
.198
.546
.109
.383
.227
.112
.193
.140
.043
.113
.440
lanh dao 31
.098
.701
.151
.201
.027
.119
.197
.177
lanh dao 32
.021
.672
.276
.045
.048
.195
.233
.094
lanh dao 33
.237
.766
.223
.112
.029
-.002
.043
.118
lanh dao 34
.277
.771
-.001
.072
.170
.094
.182
-.095
lanh dao 36
.206
.629
.192
.224
.170
.110
.013
.110
dong nghiep 41
.065
.137
.123
.812
.170
.180
.020
.030
dong nghiep 42
.195
.192
.073
.771
.169
.126
.006
.215
dong nghiep 43
.181
.115
.107
.750
.167
.019
.072
-.034
tien luong 51
.138
.378
.392
.200
.212
.125
.308
-.073
tien luong 52
.050
.252
.392
.127
.335
.052
.305
-.191
tien luong 53
.225
.461
.433
-.014
.242
.209
.043
-.123
tien luong 54
.140
.220
.569
.042
.254
.058
.053
.030
tien luong 55
.410
.216
.371
.233
.269
.189
-.073
.269
tien luong 56
.232
.308
.408
.172
.247
.104
.111
.265
tien luong 57
.319
.154
.454
.152
.056
.246
.208
.183
.295
.143
.163
.158
.329
.545
.084
.153
.149
.027
.218
.111
.218
.602
.184
-.137
.223
.197
.339
.105
.181
.581
.095
.127
.305
.275
.194
.139
.189
.621
.013
.103
.684
.138
.163
.143
.051
.249
.175
.176
.737
.185
.196
.119
.011
.257
.150
.054
.747
.164
.207
.136
.132
.157
.198
.158
.712
.181
.294
.042
.122
.165
.118
-.022
.769
.203
.254
.142
.207
.013
-.036
-.036
phuc loi 81
.348
.084
.694
.104
-.025
.158
.200
.111
phuc loi 82
.268
.201
.690
.121
.067
.186
.134
.076
phuc loi 83
.221
.183
.661
.095
-.018
.278
.271
-.068
Extraction Method: Principal Axis Factoring. Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 8 iterations.
2.2 Bc 2:
.891
Approx. Chi-Square
2837.887
df
276.000
Sig.
.000
Communalities
Extraction
Initial
ban chat cong viec 11
.501
.419
.433
.504
.403
.412
.514
.416
.611
.529
lanh dao 31
.608
.629
lanh dao 32
.587
.632
lanh dao 33
.677
.724
lanh dao 34
.649
.702
lanh dao 36
.583
.558
dong nghiep 41
.692
.769
dong nghiep 42
.691
.737
dong nghiep 43
.583
.553
tien luong 54
.469
.424
.410
.329
.484
.413
.617
.617
.698
.706
.724
.741
.696
.685
.702
.668
phuc loi 81
.667
.713
phuc loi 82
.678
.698
phuc loi 83
.632
.678
Loadings
Loadings
Factor
Total
% of
Cumulative
Variance
Total
% of
Cumulative
Variance
Total
% of
Cumulative
Variance
9.122
38.010
38.010
8.737
36.404
36.404
3.681
15.339
15.339
2.144
8.935
46.945
1.795
7.479
43.882
3.300
13.750
29.089
1.949
8.120
55.065
1.593
6.639
50.522
2.691
11.211
40.300
1.608
6.701
61.766
1.158
4.827
55.349
2.351
9.795
50.095
1.257
5.236
67.002
.874
3.643
58.991
2.135
8.897
58.991
.939
3.912
70.914
.869
3.623
74.537
.633
2.638
77.175
.604
2.516
79.691
10
.575
2.394
82.086
11
.529
2.204
84.290
12
.487
2.031
86.321
13
.427
1.779
88.099
14
.398
1.657
89.756
15
.356
1.484
91.240
16
.327
1.363
92.603
17
.303
1.263
93.866
18
.301
1.252
95.118
19
.240
.998
96.117
20
.224
.931
97.048
21
.203
.846
97.894
22
.188
.785
98.680
23
.161
.669
99.348
24
.156
.652
100.000
Factor
1
.767
.195
.227
.134
.211
.758
.197
.254
.118
.116
.747
.187
.174
.187
.096
.734
.182
.289
.060
.158
.700
.157
.217
.143
.187
.382
.259
.251
.221
.297
lanh dao 33
.253
.779
.178
.144
-.011
lanh dao 34
.289
.755
-.005
.076
.206
lanh dao 31
.118
.723
.186
.190
.146
lanh dao 32
.049
.706
.317
.045
.169
lanh dao 36
.223
.624
.152
.283
.128
phuc loi 81
.363
.126
.740
.107
.078
phuc loi 83
.246
.212
.729
.068
.192
phuc loi 82
.287
.214
.728
.158
.120
tien luong 54
.183
.117
.502
.089
.101
dong nghiep 41
.073
.134
.128
.831
.198
dong nghiep 42
.203
.197
.075
.788
.173
dong nghiep 43
.177
.116
.082
.688
.168
.033
.118
.047
.256
.649
.125
.061
.076
.192
.591
.172
.199
.281
-.055
.515
.241
.169
.080
.300
.486
.186
.405
.370
-.134
.419
.213
.033
.313
.134
.409
Extraction Method: Principal Axis Factoring. Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 6 iterations.
2.3 Bc 3:
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
Bartlett's Test of Sphericity
Approx. Chi-Square
df
.882
2205.391
153.000
Sig.
.000
Communalities
Initial
Extraction
.320
.453
.311
.468
lanh dao 31
.587
.616
lanh dao 32
.568
.638
lanh dao 33
.649
.721
lanh dao 34
.638
.733
lanh dao 36
.566
.549
dong nghiep 41
.682
.774
dong nghiep 42
.673
.759
dong nghiep 43
.552
.596
.604
.604
.681
.703
.713
.745
.680
.683
.692
.669
phuc loi 81
.660
.735
phuc loi 82
.662
.721
phuc loi 83
.606
.650
tien luong 54
.504
.522
Factor
Total
% of
Cumulative
Variance
Loadings
Loadings
Total
% of
Cumulative
Variance
Total
% of
Cumulative
Variance
7.394
41.079
41.079
7.067
39.263
39.263
3.500
19.444
19.444
2.047
11.375
52.453
1.725
9.582
48.845
3.068
17.043
36.487
1.829
10.161
62.614
1.496
8.309
57.154
2.188
12.154
48.641
1.230
6.832
69.446
.922
5.120
62.275
2.030
11.281
59.921
1.078
5.990
75.436
.609
3.384
65.659
1.033
5.737
65.659
.601
3.337
78.773
.570
3.167
81.940
.452
2.509
84.449
.409
2.272
86.721
10
.370
2.054
88.775
11
.359
1.992
90.767
12
.341
1.896
92.663
13
.306
1.702
94.365
14
.251
1.393
95.758
15
.223
1.239
96.996
16
.205
1.137
98.133
17
.175
.971
99.105
18
.161
.895
100.000
Factor
1
.788
.195
.152
.207
.145
.769
.208
.124
.223
.066
.755
.195
.176
.163
.061
.748
.189
.062
.271
.103
.706
.166
.158
.204
.105
lanh dao 33
.261
.779
.143
.146
-.072
lanh dao 34
.302
.773
.056
-.021
.204
lanh dao 32
.066
.725
.043
.302
.125
lanh dao 31
.129
.722
.191
.177
.096
lanh dao 36
.226
.628
.257
.148
.125
dong nghiep 41
.082
.151
.832
.117
.198
dong nghiep 42
.206
.209
.809
.075
.114
dong nghiep 43
.187
.113
.706
.076
.209
phuc loi 81
.383
.138
.108
.745
.037
phuc loi 82
.303
.240
.140
.739
.080
phuc loi 83
.277
.234
.068
.700
.156
tien luong 54
.195
.138
.172
.501
.204
.159
.072
.171
.094
.632
.066
.158
.226
.072
.606
Extraction Method: Principal Axis Factoring. Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 5 iterations.
Correlations
thoa man
Pearson Correlation
chung
Sig. (2-tailed)
N
thoa man
danh gia
chung
thuc hien cv
1.000
cong viec
.404
.559
.421
.000
.000
.000
.000
.000
200.000
200
200
200
200
200
1.000
.301
.341
.647
.295
.001
.000
.000
.001
.620
hien cv
Sig. (2-tailed)
.000
200
200.000
200
200
200
200
Pearson Correlation
.523
.301
1.000
.358
.434
.244
Sig. (2-tailed)
.000
.001
.000
.000
.007
200
200
200
1.000
.390
.393
.000
.000
N
dong nghiep
ban chat
.523
Pearson Correlation
lanh dao
nghiep
phuc loi
.620
dong
lanh dao
200
200 200.000
Pearson Correlation
.404
.341
.358
Sig. (2-tailed)
.000
.000
.000
200
200
200
200.000
200
200
Pearson Correlation
.559
.647
.434
.390
1.000
.368
Sig. (2-tailed)
.000
.000
.000
.000
200
200
200
.421
.295
.244
.393
.368
viec
.000
.001
.007
.000
.000
200
200
200
200
200
N
thu nhp
Sig. (2-tailed)
N
Variables Entered/Removed
Model
1
Variables Entered
ban chat cong viec, phuc loi, lanh dao, danh gia thuc hien
a
.000
200 200.000
200
1.000
200.000
Variables Removed
Method
. Enter
Model Summary
Model
Adjusted R
Square
a
.744
Square
.553
Change Statistics
Std. Error
of the
R Square
Estimate
Change
Change
.541 .63039138
.553
df1
47.971
DurbinSig. F
df2
5
Watson
Change
194
.000
1.991
a. Predictors: (Constant), ban chat cong viec, phuc loi, lanh dao, danh gia thuc hien cv, dong nghiep
b. Dependent Variable: thoa man
ANOVA
Model
1
Sum of Squares
df
Mean Square
Regression
95.317
19.063
Residual
77.094
194
.397
172.412
199
Total
Sig.
47.971
.000
a. Predictors: (Constant), ban chat cong viec, phuc loi, lanh dao, danh gia thuc hien cv, dong nghiep
b. Dependent Variable: thoa man
Coefficients
Unstandardized
Standardized
Coefficients
Coefficients
Model
B
1
(Constant)
Std. Error
-9.052E-17
.045
.414
.048
lanh dao
.371
dong nghiep
Collinearity
t
Statistics
Sig.
Beta
Tolerance
VIF
.000
1.000
.413
8.554
.000
.990
1.010
.048
.370
7.692
.000
.995
1.005
.184
.049
.183
3.779
.000
.987
1.013
thu nhp
.251
.050
.242
5.012
.000
.992
1.008
.336
.058
.278
5.747
.000
.985
1.016
Residuals Statistics
Minimum
Predicted Value
Std. Predicted Value
Maximum
Mean
Std. Deviation
-1.7648611
1.4731293
.0000000
.69208488
200
-2.550
2.129
.000
1.000
200
.053
.239
.104
.034
200
-1.7322869
1.4707855
-.0001832
.69262356
200
-2.63910294
1.99317670
.00000000
.62242151
200
Std. Residual
-4.186
3.162
.000
.987
200
Stud. Residual
-4.204
3.239
.000
1.006
200
-2.66170478
2.09128904
.00018322
.64704995
200
-4.399
3.321
.000
1.017
200
Mahal. Distance
.393
27.569
4.975
4.258
200
Cook's Distance
.000
.196
.007
.019
200
.002
.139
.025
.021
200
Value
Adjusted Predicted Value
Residual
Deleted Residual
Stud. Deleted Residual
PH LC C. THNG K M T
Minimum
Maximum
Sum
Mean
Std. Deviation
122
1.50
5.00
448.00
3.6721
.85889
122
1.33
5.00
458.33
3.7568
.64857
122
1.33
5.00
388.00
3.1803
.89499
lanhdao
122
1.60
5.00
455.40
3.7328
.85845
dong nghiep
122
2.00
5.00
477.33
3.9126
.73955
tien luong
122
1.67
5.00
422.17
3.4604
.74260
122
2.00
5.00
467.25
3.8299
.74500
122
1.71
5.00
470.43
3.8560
.78472
Valid N (listwise)
122
Minimum
Maximum
Statistic
Statistic
Statistic
Mean
Statistic
Std. Deviation
Std. Error
Statistic
200
1.25
5.00
3.5700
.06124
.86608
danhgiathuchiencongviec
200
1.00
5.00
3.6350
.06390
.90369
lanh dao
200
1.00
5.00
3.6010
.05986
.84651
dong nghiep
200
1.00
5.00
3.7583
.05907
.83538
thu nhap
200
1.00
5.00
3.3225
.05956
.84234
200
1.00
5.00
3.6150
.05734
.81090
Valid N (listwise)
200
Minimum
Maximum
Sum
Mean
Std. Deviation
122
1.00
5.00
454.00
3.7213
.98133
122
1.00
5.00
441.00
3.6148
.95733
122
1.00
5.00
458.00
3.7541
1.03900
122
Valid N (listwise)
122
1.00
5.00
439.00
3.5984
1.14025
Percent
Valid Percent
Cumulative Percent
3.3
3.3
3.3
4.9
4.9
8.2
38
31.1
31.1
39.3
46
37.7
37.7
77.0
28
23.0
23.0
100.0
122
100.0
100.0
Total
Percent
Valid Percent
Cumulative Percent
2.5
2.5
2.5
7.4
7.4
9.8
43
35.2
35.2
45.1
44
36.1
36.1
81.1
23
18.9
18.9
100.0
122
100.0
100.0
Total
Percent
Valid Percent
Cumulative Percent
2.5
2.5
2.5
12
9.8
9.8
12.3
30
24.6
24.6
36.9
44
36.1
36.1
73.0
33
27.0
27.0
100.0
122
100.0
100.0
Total
Percent
Valid Percent
Cumulative Percent
4.9
4.9
4.9
14
11.5
11.5
16.4
35
28.7
28.7
45.1
35
28.7
28.7
73.8
32
26.2
26.2
100.0
122
100.0
100.0
Total
Minimum
Maximum
Sum
Mean
Std. Deviation
122
1.00
5.00
438.00
3.5902
1.00210
122
1.00
5.00
427.00
3.5000
1.06212
122
1.00
5.00
422.00
3.4590
1.08443
122
1.00
5.00
406.00
3.3279
1.10926
122
1.00
5.00
425.00
3.4836
1.03838
Valid N (listwise)
122
Percent
Valid Percent
Cumulative
Percent
.8
.8
.8
24
19.7
19.7
20.5
35
28.7
28.7
49.2
39
32.0
32.0
81.1
23
18.9
18.9
100.0
122
100.0
100.0
Total
Percent
Valid Percent
Cumulative
Percent
4.1
4.1
4.1
25
20.5
20.5
24.6
38
31.1
31.1
55.7
33
27.0
27.0
82.8
21
17.2
17.2
100.0
122
100.0
100.0
Total
Percent
Valid Percent
Cumulative
Percent
3.3
3.3
3.3
19
15.6
15.6
18.9
41
33.6
33.6
52.5
33
27.0
27.0
79.5
25
20.5
20.5
100.0
122
100.0
100.0
Total
Percent
Valid Percent
Percent
5.7
5.7
5.7
10
8.2
8.2
13.9
42
34.4
34.4
48.4
41
33.6
33.6
82.0
22
18.0
18.0
100.0
122
100.0
100.0
Total
Percent
Valid Percent
Cumulative
Percent
2.5
2.5
2.5
12
9.8
9.8
12.3
42
34.4
34.4
46.7
40
32.8
32.8
79.5
25
20.5
20.5
100.0
122
100.0
100.0
Total
Minimum
122
1.00
Maximum
5.00
Sum
417.00
Mean
3.4180
Std. Deviation
.97777
lanh dao 32
122
1.00
5.00
396.00
3.2459
.99013
lanh dao 33
122
1.00
5.00
404.00
3.3115
1.04511
lanh dao 34
122
1.00
5.00
421.00
3.4508
.98838
lanh dao 36
122
1.00
5.00
418.00
3.4262
1.01165
Valid N (listwise)
122
lanh dao 36
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
3.3
3.3
3.3
16
13.1
13.1
16.4
45
36.9
36.9
53.3
38
31.1
31.1
84.4
19
15.6
15.6
100.0
122
100.0
100.0
Total
lanh dao 34
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
1.6
1.6
1.6
17
13.9
13.9
15.6
48
39.3
39.3
54.9
34
27.9
27.9
82.8
21
17.2
17.2
100.0
122
100.0
100.0
Total
lanh dao 33
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
3.3
3.3
3.3
26
21.3
21.3
24.6
35
28.7
28.7
53.3
42
34.4
34.4
87.7
15
12.3
12.3
100.0
122
100.0
100.0
Total
lanh dao 32
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
1.6
1.6
1.6
28
23.0
23.0
24.6
44
36.1
36.1
60.7
34
27.9
27.9
88.5
14
11.5
11.5
100.0
122
100.0
100.0
Total
lanh dao 31
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
3.3
3.3
3.3
16
13.1
13.1
16.4
42
34.4
34.4
50.8
45
36.9
36.9
87.7
15
12.3
12.3
100.0
122
100.0
100.0
Total
Minimum
Maximum
Sum
Mean
Std. Deviation
phuc loi 81
122
1.00
5.00
405.00
3.3197
1.09293
phuc loi 82
122
1.00
5.00
394.00
3.2295
1.07401
phuc loi 83
122
1.00
5.00
394.00
3.2295
1.05851
tien luong 54
122
1.00
5.00
396.00
3.2459
.86542
Valid N (listwise)
122
phuc loi 81
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
5.7
5.7
5.7
21
17.2
17.2
23.0
37
30.3
30.3
53.3
40
32.8
32.8
86.1
17
13.9
13.9
100.0
122
100.0
100.0
Total
phuc loi 82
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
4.1
4.1
4.1
26
21.3
21.3
25.4
45
36.9
36.9
62.3
28
23.0
23.0
85.2
18
14.8
14.8
100.0
122
100.0
100.0
Total
phuc loi 83
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
5.7
5.7
5.7
19
15.6
15.6
21.3
52
42.6
42.6
63.9
27
22.1
22.1
86.1
17
13.9
13.9
100.0
122
100.0
100.0
Total
tien luong 54
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
.8
.8
.8
22
18.0
18.0
18.9
54
44.3
44.3
63.1
36
29.5
29.5
92.6
7.4
7.4
100.0
122
100.0
100.0
Total
Minimum
Maximum
Sum
Mean
Std. Deviation
dong nghiep 41
122
1.00
5.00
443.00
3.6311
.98920
dong nghiep 42
122
1.00
5.00
451.00
3.6967
.92611
dong nghiep 43
122
1.00
5.00
445.00
3.6475
.96998
Descriptive Statistics
N
Minimum
Maximum
Sum
Mean
Std. Deviation
dong nghiep 41
122
1.00
5.00
443.00
3.6311
.98920
dong nghiep 42
122
1.00
5.00
451.00
3.6967
.92611
dong nghiep 43
122
1.00
5.00
445.00
3.6475
.96998
Valid N (listwise)
122
dong nghiep 43
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
1.6
1.6
1.6
13
10.7
10.7
12.3
35
28.7
28.7
41.0
48
39.3
39.3
80.3
24
19.7
19.7
100.0
122
100.0
100.0
Total
dong nghiep 42
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
1.6
1.6
1.6
10
8.2
8.2
9.8
34
27.9
27.9
37.7
53
43.4
43.4
81.1
23
18.9
18.9
100.0
122
100.0
100.0
Total
dong nghiep 41
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
2.5
2.5
2.5
13
10.7
10.7
13.1
33
27.0
27.0
40.2
50
41.0
41.0
81.1
23
18.9
18.9
100.0
122
100.0
100.0
Total
Descriptive Statistics
N
Minimum
Maximum
Sum
Mean
Std. Deviation
122
1.00
5.00
403.00
3.3033
.99494
122
1.00
5.00
465.00
3.8115
1.04709
Valid N (listwise)
122
Percent
Valid Percent
Percent
3.3
3.3
3.3
10
8.2
8.2
11.5
26
21.3
21.3
32.8
47
38.5
38.5
71.3
35
28.7
28.7
100.0
122
100.0
100.0
Total
Mean
Std. Deviation
nam
61
3.5000
.93541
.11977
nu
61
3.3238
.85920
.11001
Sig.
df
Mean
Std. Error
Difference
Upper
variances
.606
.438 1.084
120
.281
.17623
.16262 -.14575
.49821
1.084 119.143
.281
.17623
.16262 -.14578
.49823
assumed
Equal
variances not
assumed
gioi tinh
nam
nu
Mean
Mean
3,6525
3,2918
gioi tinh
nam
nu
Mean
Mean
lanh dao
3,5213
3,2197
gioi tinh
dong nghiep
thu nhap
nam
nu
Mean
Mean
3,7322
3,5847
nam
nu
Mean
Mean
3,5246
2,9945
gioi tinh
nam
nu
Mean
Mean
3,5656
3,5492
gioi tinh
nam
nu
Mean
Mean
3,5000
3,3238
Std.
N
Mean
Deviation
Std. Error
Minimum Maximum
duoi 25
10
3.0250
1.18702
.37537
2.1759
3.8741
1.50
4.75
tu 25 den 34
71
3.4965
.84778
.10061
3.2958
3.6971
1.25
5.00
tu 35 den 44
31
3.2742
.87406
.15699
2.9536
3.5948
1.50
5.00
tu 45 tro len
10
3.6250
.98777
.31236
2.9184
4.3316
1.50
4.75
122
3.4119
.89876
.08137
3.2508
3.5730
1.25
5.00
Total
df1
df2
3
Sig.
118
.481
ANOVA
3.047
df
Mean Square
3
1.016
F
1.266
Sig.
.289
df1
df2
Sig.
Within Groups
94.693
118
Total
97.740
121
.802
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
3,6800
3,6085
3,1548
3,2800
tuoi
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
lanh dao
3,2600
3,3549
3,4452
3,3600
tuoi
dong nghiep
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
3,7667
3,6197
3,8495
3,2333
tuoi
thu nhap
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
3,4667
3,3005
3,0538
3,4000
tuoi
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
3,6000
3,5563
3,5806
3,4500
tuoi
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
tuoi
duoi 25
tu 25 den 34
tu 35 den 44
tu 45 tro len
Mean
Mean
Mean
Mean
3,0250
3,4965
3,2742
3,6250
N
lao dong pho
Mean
Std.
Std.
Deviation
Error
for Mean
Lower Bound Upper Bound
Minimum Maximum
39
3.4551
.99484
.15930
3.1326
3.7776
1.25
5.00
20
3.0375
.99761
.22307
2.5706
3.5044
1.50
5.00
trung cap
30
3.4083
.91086
.16630
3.0682
3.7485
1.50
4.75
cao dang
24
3.4896
.63622
.12987
3.2209
3.7582
2.50
4.75
3.8611
.61379
.20460
3.3893
4.3329
3.00
4.50
122
3.4119
.89876
.08137
3.2508
3.5730
1.25
5.00
thong
cong nhan ky
thuat
df1
df2
4
Sig.
117
.091
ANOVA
thoa man chung
Sum of Squares
Between Groups
df
Mean Square
4.838
1.209
Within Groups
92.903
117
.794
Total
97.740
121
Sig.
1.523
.200
cong nhan ky
thong
thuat
trung cap
cao dang
Mean
Mean
Mean
Mean
Mean
3,4410
3,2900
3,3933
3,6250
3,8667
trung cap
cao dang
Mean
Mean
Mean
Mean
Mean
lanh dao
3,3436
2,9900
3,4733
3,4583
3,7556
Mean
3,8034
3,2000
trung cap
cao dang
Mean
Mean
Mean
3,5778
3,9028
3,6667
thu nhap
trung cap
cao dang
Mean
Mean
Mean
Mean
Mean
2,9573
3,1167
3,2556
3,5556
4,1111
cong nhan ky
thong
thuat
trung cap
cao dang
Mean
Mean
Mean
Mean
Mean
3,5513
3,3500
3,4333
3,6458
4,2222
trung cap
cao dang
Mean
Mean
Mean
Mean
Mean
3,4551
3,0375
3,4083
3,4896
3,8611
Std.
N
duoi 2 trieu
tu 2 den 5
trieu
tu 5 den 9
trieu
tren 9 trieu
Total
Mean
Deviation
Std. Error
Minimum Maximum
31
3.3306
.89765
.16122
3.0014
3.6599
1.25
4.75
76
3.3914
.94193
.10805
3.1762
3.6067
1.50
5.00
13
3.6154
.65840
.18261
3.2175
4.0133
2.75
4.50
4.1250
.17678
.12500
2.5367
5.7133
4.00
4.25
122
3.4119
.89876
.08137
3.2508
3.5730
1.25
5.00
df1
df2
3
Sig.
118
.232
ANOVA
thoa man chung
Sum of Squares
df
Mean Square
Sig.
Between Groups
1.792
.597
Within Groups
95.949
118
.813
Total
97.740
121
.735
.533
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
3,3306
3,3914
3,6154
4,1250
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
3,3226
3,5921
3,7308
4,7500
thu nhap
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
2,9355
3,2807
3,7436
4,3333
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
dong nghiep
3,7312
3,6447
3,4103
4,6667
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
lanh dao
3,2710
3,3868
3,5385
3,2000
thu nhap
duoi 2 trieu
tu 2 den 5 trieu
tu 5 den 9 trieu
tren 9 trieu
Mean
Mean
Mean
Mean
3,3742
3,4947
3,4000
4,6000
Std.
N
van phong
Mean
Deviation
Std. Error
Minimum Maximum
64
3.4453
.86312
.10789
3.2297
3.6609
1.50
5.00
41
3.1951
1.02242
.15968
2.8724
3.5178
1.25
5.00
11
3.6591
.51566
.15548
3.3127
4.0055
3.00
4.75
khac
4.0833
.43780
.17873
3.6239
4.5428
3.25
4.50
Total
122
3.4119
.89876
.08137
3.2508
3.5730
1.25
5.00
xuong san
xuat
phuc vu
df1
df2
3
Sig.
118
.021
ANOVA
thoa man chung
Sum of Squares
Between Groups
Within Groups
df
Mean Square
5.375
1.792
92.365
118
.783
Sig.
2.289
.082
ANOVA
thoa man chung
Sum of Squares
Between Groups
df
Mean Square
5.375
1.792
Within Groups
92.365
118
.783
Total
97.740
121
Sig.
2.289
.082
phuc vu
khac
Mean
Mean
Mean
Mean
3,4938
3,2488
3,7636
4,2333
bo phan
van phong
phuc vu
khac
Mean
Mean
Mean
Mean
lanh dao
3,4250
3,2927
3,3273
3,4000
bo phan
van phong
phuc vu
khac
Mean
Mean
Mean
Mean
dong nghiep
3,6354
3,5610
3,7576
4,3889
bo phan
thu nhap
van phong
phuc vu
khac
Mean
Mean
Mean
Mean
3,3906
3,0407
3,0303
3,7778
bo phan
van phong
phuc vu
khac
Mean
Mean
Mean
Mean
3,5625
3,3415
3,9545
4,2500
bo phan
van phong
phuc vu
khac
Mean
Mean
Mean
Mean
3,4453
3,1951
3,6591
4,0833