Career Management: Speaker: Ms. Caroline G.

Ballesteros Your Image and its Impact Personality: Definition & Its Components Knowing your personality a quiz Basic Wardrobe The Laws of Proportion Health Care

Social Graces: Manners / Etiquette In public places Introductions Handling difficult/irate clients

Speech and Public Speaking Increasing your Vocabulary How to Improve your voice qualities

Effective Business Writing Knowing Your Kind of Personality A Test Your Image and Its Impact Your image is a reproduction or a mental picture of you as seen by others; other peoples reactions to you can tell you whether your image is working for you or against you. The components of your image must be in harmony with each other. It must be consistent (balance is the key), in harmony with your environment. If you are in an office environment, you must have a professional image. What is PERSONALITY? Definition and its Components -It is the sum total of the qualities and characteristics of a person as shown in her manner of walking, talking, dressing, and her attitudes, interests, and ways of reacting to other people. - It refers to all the factors within the person that influence his characteristic ways of behaving, thinking, and feeling. It is your image on others. Once others have decided on the nature of our personalities, they tend to treat us accordingly. Often the judgment is based on a first impression and does not change even though the interpretation was erroneous and our behavior has changed dramatically. This unchanging opinion of others based on a first general impression is known as the halo effect. (ex: applicant, interviewer) Aspects of PERSONALITY Physical mode of dressing, manner of walking, posture, body build, health, complexion, facial expression; Intellectual how a person talks, what he talks about; his intelligence;

Social good manners, correct manners; doing the right thing at the right time, acting in the proper manner, getting along well with others; Emotional persons likes & dislikes, whether he is outgoing or shy, calm or nervous, whether he loses his temper easily or keeps her cool; Value System includes a persons attitudes, values, beliefs, philosophy in life. This aspect is referred to as CHARACTER. It is shown in the way we judge whether our actions and actions of others are right or wrong. Techniques in Improving Personality - Realize that improvement is needed - Have a strong motive or desire to improve - Take an inventory or make a checklist of the strong and weak points, of what is to be improved - Have a step-by-step plan for improvement. Defining BEAUTY It is an innate quality, a way of being, a manner of acting, also a way of looking. beauties are made, not born. It is also very much a state of mind - beauties are made, not born. Your speech, diction, grammar and sensitivity in communication reflect your true nature. Your character also is your inner beauty, integrity, your faith, as a famous author said, what is essential is invisible to the eye. It is your total image that determines just how beautiful you really are. Liking Yourself An essential to beauty is to like yourself, even to love yourself. Respect and love for your unique self and an understanding of your nature go hand in hand with respect, love and understanding of others. Only when you begin to like yourself will you become a vital, interested and interesting person. Assembling a BASIC WARDROBE Shop wisely, and well shop for style not fashion style is timeless, fashion is changing; style is lasting & durable while fashion is fickle & commercial. Unlike fashion, you cannot buy style. Know your type, your figure before shopping do you have a short figure, thin frame, small bones, large bones, are you tall, fat, short?

Clean up your closet get rid of the if only items, if only I were thinner, if only there are no missing buttons, etc. Color the link in the total look your best colors are found in your bodys natural color scheme your skin, hair, eyes and lips. Office clothes should not be as bright as sports clothes; evening clothes should be more dramatic than daytime clothes. As a whole, office clothes should be more conservative, more subdued than clothes for social occasions. Dress for the occasion keep a keen sense of appropriateness not only to the occasion but also to your figure, lifestyle and age.

Remember: it is more important to adhere to the rules of appropriateness than to the dictates of fashion.

Mix & Match prints shouldnt clash, colors shouldnt be too many, nor too loud. Invest in good pairs of pants and skirts that dont go out of style; then just occasionally buy complimenting blouses. Lines in clothes the ideal look is the slim look. Your choice of clothes should be aimed at achieving this look. The LAWS of PROPORTION Definition - fashion rules that camouflage the poor lines of your figure and accentuate the good

An unbroken line appears longer Height gives the illusion of slenderness Light colors add weight Dark colors diminish weight Light-reflective and shiny fabrics add weight Bulky or heavy fabrics add weight

Large patterns add weight Small patterns diminish weight Transparent or clinging fabrics reveal figure faults and perfections Scaled-to-size accessories are the secret to balance

- Every detail and every accessory must be coordinated with every other detail and accessory of the total ensemble;

Dramatize your good points select clothing to show off or highlight your assets; Wide belts are not for short persons Shoes avoid spiky heels, wooden clogs, ankle straps and the like for the office. The most appropriate is the closed pumps style. They have to be well polished all the time. Hosiery or stockings are a must for the lady-executive. They come in pantyhose, thigh high, knee high, or ankle socks. It is good practice to always bring a spare in case one gets a run in them. Avoid black stockings and opaque stockings at work, If you have large legs, use a darker shade than if you had thin legs. Handbags should match the color of your shoes, more or less. Perfumes & Colognes choose the scent thats for the right occasion, strong scents are normally for the evening; mild for the daytime. Spray only enough to make you smell good, not to suffocate those around you; spray on pulse areas to enhance the scent, the scent unfolds best on thin skin over arteries.

Health Care How to fight stress in work and life:

A group of working adults got together to visit their University lecturer. The Lecturer was happy to see them. Conversation soon turned into complaints about stress in work and life. The Lecturer just smiled and went to the kitchen to get an assortment of cups - some porcelain, some in plastic, some in glass, some plain looking and some looked rather expensive and exquisite. The Lecturer offered his former students the cups to get drinks for themselves. When all the students had a cup in hand with water, the Lecturer spoke: "If you noticed, all the nice looking, expensive cups were taken up, leaving behind the plain and cheap ones. While it is normal that you only want the best for yourselves, that is the source of your problems and stress. What all you wanted was water, not the cup, but we unconsciously went for the better cups."

"Just like in life, if Life is Water, then the jobs, money and position in society are the cups. They are just tools to hold/maintain Life, but the quality of Life doesn't change."

"If we only concentrate on the cup, we won't have time to enjoy the water in it." Put the Glass down - Life's problems are something like this. - It's important to think of the challenges (problems) in your life, but EVEN MORE IMPORTANT to "put them down" at the end of everyday before you go to sleep. That way, you are not stressed, you wake up every day fresh and strong and can handle any issue, any challenge that comes your way!"

Christian Ways to Reduce Stress 1. Pray. Every day, find time to be alone. Write down thoughts and inspirations. 2. Go to bed on time, it is important to get enough rest, and get up on time to avoid being rushed. 3. Have backups; an extra car key in your wallet, an extra house key buried in the garden, extra stamps, etc. 4. Say No to projects that won't fit into your time schedule, and learn to delegate tasks. 5. Be kind to unkind people (they probably need it the most) and develop a forgiving attitude (most people are doing the best they can). 6. Simplify and un-clutter your life, less is more. Get organized so everything has its place 7. Keep a folder of your favorite scriptures on hand. 8. Remember that the shortest bridge between despair and hope is often a good "Thank you Jesus." 8. Allow extra time to do things and to get to places. 9. Pace yourself, slow down, & take one day at a time. 10. K.M.S. (Keep Mouth Shut). This single piece of advice can prevent an enormous amount of trouble. Talk less and listen more. 11. Separate worries from concerns. If you can't do anything about a situation, forget it. 12. Live within your budget; don't use credit cards for ordinary purchases. 13. Laugh! Do something for the Kid in You everyday. 14. Carry a Bible with you to read while waiting in line. 15. Remind yourself that you are not the general manager of the universe. 16. Listen to a tape while driving that can help improve your quality of life. 17. Having problems? Talk to God on the spot. to make friends with Godly people. Don't wait until it's time to go to bed to try and pray. It will help

18. Eat right. 19. Sit on your ego.

20.

Every night before bed, think of one thing you're grateful for that you've never been grateful for before.
GOD HAS A WAY OF TURNING THINGS AROUND FOR YOU.

Social Graces More popularly known as good manners and etiquette; its part of the character of a person. Etiquette consists of an act of rules of living in our society. These rules reflect a feeling of what is right toward others. Manners are social conduct or rules of conduct, habitual deportment, especially with reference to polite conventions. Consideration for others is the basis of good manners., Knowledge of good manners give people increased self-confidence. It comes from knowing what is expected of one in a given situation.

Social Graces In Public Places In the street when walking in groups, do not walk more than two abreast; when crossing the street, the gentleman stands on the danger side; On the bus no more giving up of seats for women nowadays, but when a seat is available and 2 are eyeing it, the man gives it to the woman. In climbing the bus, the lady climbs in first; in getting down, the man gets down first. In a restaurant In entering, the man precedes the woman and leads her to a convenient place; if there is a waiter, the man steps back to let the woman follow the waiter. In ordering, unless the woman knows that her escort is well off, she should show some consideration for his pocket and avoid asking for expensive items on the menu. In a smorgasbord do not overload your plate, pick only what you can finish. Calling the waiter raise your hand or say waiter do not clap your hands or whistle or shout or say pssst, when asking for the bill, dont use sign language, & dont say chit. Never comb hair in public, or applying extensive make-up; a little lipstick and powdering of nose is allowed. In church wear the appropriate clothing, do not attract attention by praying too loudly or singing at the top of your voice. At the movies talking, coughing, crackling of nuts, etc, are annoying and disturbing to everyone in the audience; do not make the movie house a dump site with all the trash. Display of affection in public like kissing is definitely not proper. There are things that should be done in private, even if you are husband and wife. Picking on ones nose, and flossing/tooth picking is certainly not proper; do them in the powder room, or at least cover your nose and mouth. In a Public Toilet here are some general rules: Sit on it properly, do not squat on the toilet seat to keep it clean; To make sure its safe to sit on, wipe it with alcohol before sitting on it; Throw your tissue in the trash can, not inside the toilet; Discard sanitary napkins properly, inside the

trash can and not in the toilet; Do not spit on the floor; Wash hands properly after using the toilet. How we treat people Five lessons to make you think about the way we treat people. 1. First Important Lesson - Cleaning Lady.
During my second month of college, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions, until I read the last one: "What is the first name of the woman who cleans the school?" Surely this was some kind of joke. I had seen the cleaning woman several times. She was tall, dark-haired and in her 50s, but how would I know her name? I handed in my paper, leaving the last question blank. Just before class ended, one student asked if the last question would count toward our quiz grade. "Absolutely," said the professor. "In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say "hello". I've never forgotten that lesson. I also learned her name was Dorothy.

2. Second Important Lesson - Pickup in the Rain

One night, at 11:30 p.m., an older African American woman was standing on the side of an Alabama highway trying to endure a lashing rainstorm. Her car had broken down and she desperately needed a ride. Soaking wet, she decided to flag down the next car. A young white man stopped to help her, generally unheard of in those conflict-filled 1960s. The man took her to safety, helped her get assistance and put her into a taxicab. She seemed to be in a big hurry, but wrote down his address and thanked him. Seven days went by and a knock came on the man's door. To his surprise, a giant console color TV was delivered to his home. A special note was attached. It read: "Thank you so much for assisting me on the highway the other night. The rain drenched not only my clothes, but also my spirits. Then you came along. Because of you, I was able to make it to my dying husband's bedside just before he passed away. God bless you for helping me and unselfishly serving others," Sincerely, Mrs. Nat King Cole.

3. Third Important Lesson - Always remember those who serve.

In the days when an ice cream sundae cost much less, a 10 year-old boy entered a hotel coffee shop and sat at a table. A waitress put a glass of water in front of him. "How much is an ice cream sundae?" he asked. "Fifty cents," replied the waitress. The little boy pulled his hand out of his pocket and studied the coins in it. "Well, how much is a plain dish of ice cream?" he inquired. By now more people were waiting for a table and the waitress was growing impatient. "Thirty-five cents," she brusquely replied. The little boy again counted his coins. "I'll have the plain ice cream," he said. The waitress brought the ice cream, put the bill on the table and walked away. The boy finished the ice cream, paid the cashier and left. When the waitress came back, she began to cry as she wiped down the table. There, placed neatly beside the empty dish, were two nickels and five pennies. You see, he couldn't have the sundae, because he had to have enough left to leave her a tip.

4. Fourth Important Lesson - The Obstacles in Our Path.

In ancient times, a King had a boulder placed on a roadway. Then he hid himself and watched to see if anyone would remove the huge rock. Some of the king's wealthiest merchants and courtiers came by and simply walked around it. Many loudly blamed the King for not keeping the roads clear, but none did anything about getting the stone out of the way. Then a peasant came along carrying a load of vegetables. Upon approaching the boulder, the peasant laid down his burden and tried to move the stone to the side of the road. After much pushing and straining, he finally succeeded. After the peasant picked up his load of vegetables, he noticed a purse lying in the road where the boulder had been. The purse contained many gold coins and a note from the King indicating that the gold was for the person who removed the boulder from the roadway. The peasant learned what many of us never understand! Every obstacle presents an opportunity to improve our condition.

5. Fifth Important Lesson - Giving When it Counts.

Many years ago, when I worked as a volunteer at a hospital, I got to know a little girl named Liz who was

suffering from a rare & serious disease. Her only chance of recovery appeared to be a blood transfusion from her 5-year-old brother, who had miraculously survived the same disease and had developed the antibodies needed to combat the illness. The doctor explained the situation to her little brother, and asked the little boy if he would be willing to give his blood to his sister. I saw him hesitate for only a moment before taking a deep breath and saying, "Yes I'll do it if it will save her." As the transfusion progressed, he lay in bed next to his sister and smiled, as we all did, seeing the color returning to her cheeks. Then his face grew pale and his smile faded. He looked up at the doctor and asked with a trembling voice, Will I start to die right away?". Being young, the little boy had misunderstood the doctor; he thought he was going to have to give his sister all of his blood in order to save her.

Lesson: Life & its Problems GRANDMA AND THE CAKE (a lecture)
A little boy is telling his Grandma how "everything" is going wrong. School, family problems, severe health problems, etc. Meanwhile, Grandma is baking a cake. She asks her grandson if he would like a snack, which of course he does. "Here, have some cooking oil." "Yuck" says the boy. "How about a couple raw eggs? " "Gross, Grandma!" "Would you like some flour then? Or maybe baking soda?" "Grandma, those are all yucky!" To which Grandma replies: "Yes, all those things seem bad all by themselves. But when they are put together in the right way, they make a wonderfully delicious cake! God works the same way. Many times we wonder why he would let us go through such bad and difficult times. But God knows that when He puts these things all in His order, they always work for good! We just have to trust Him and, eventually, they will all make something wonderful!"

Introductions What to Say: Mention the name of the person of authority or importance first; the person of authority or person of importance rule applies in most situations; If you dont know which person holds the position of most authority, or if theyre equal, pick the person whom you wish to compliment and mention him /her first. If both are equal in status, and you are unsure of whom you wish to compliment, you fall back on the traditional rules, you introduce a younger person to an older person; or the man to the woman; You only have to say each others name once; you dont need to go back and forth. If you can, add some information about each person; How to respond: Stand up; despite what your grandmother taught you, women stand too; Move toward the person; establish eye contact, look pleasant or smile;

Shake hands; women normally offer their hands first to men to avoid men being embarrassed; Greet the other person and repeat his name;

And when the conversation ends, say goodbye. Reacting well when introductions go wrong if you realize you dont know or have forgotten the name of the person you are introducing, admit it! After all, sooner or later, this happens to everyone. It would be more embarrassing to use the wrong name. Handshakes that grab respect An important symbol of respect, its the proper business greeting; Mastering handshake moments when you are introduced to someone and when you say goodbye; When a client, customer, vendor or any visitor from the outside enters your office; When you run into someone you havent seen in a long time; When you enter a meeting and are introduced to participants; Whenever you feel that it will be appropriate, you will develop a sense for it. In most situations, the higher ranking person should extend the hand first, if he doesnt you should; Provide a firm handshake, but not a bone breaking one. Two, possibly three pumps are enough. Handling Irate Customers/Clients Apply HEAT this is the rule for irate visitors/clients: H is for hear them out; let them explain their problem to you; E is for empathize, listen with understanding to be able to give due empathy; A is for apologize, so that the client would feel you truly understand his situation, they would feel good knowing you apologized; T is for Take action. Refer him to the proper person who can help him solve his problem, if you cannot do it on your own.

Speech Speech the way you speak is just as important to your personality as the way you dress. Your manner of speaking creates just as much impact as your appearance. Your vocabulary you should embark in a lifelong passion for increasing your vocabulary. Read widely, especially descriptive passages you may have skimmed formerly in your eagerness to read fast; turn to your dictionary whenever you are unsure of the word; take care to pronounce each word old or new to you properly; play word games, scrabble, crossword puzzles, TV word game shows. Voice Qualities that can be improved: Pitch this means the highness or lowness of the voice. Is it shrill or squeaky? Is it low? Your voice should be wellmodulated or warm or mellow. Volume this is the loudness or softness of the voice. When speaking, it should not be loud enough for the next table to hear. Learn to control your voice - loud voices are irritating; soft voices are frustrating. Rate this is the fastness or slowness of speech. When you speak too fast, you may not be understood; when too slow, you may be too boring.

Inflection - the rising or falling of the voice is known as inflection. A positive assertion is usually given with a falling inflection. No inflection is boring, too much is not pleasant to hear. Emphasis this is putting stress on a word or group of words. Different meanings can be given to a sentence, depending on where the stress is laid. Enunciation every word, every syllable must be given proper value. Never speak with your teeth closed, open your mouth and move your lips noticeably. Diction this refers to how the words are pronounced, with knowledge on where to put the stress on the proper syllable. Consult the dictionary frequently for questions on how to pronounce a word. (e.g. project (n), project (v)) Effective Business Writing Keep these points in mind as you compose the body of your letter Write from the readers point of view Put the most important information up front the recipient is less likely to miss it if she stops reading. Write the way you speak. Be personal and direct You must connect directly with the reader through your language and tone. Although the letter is formal in structure, it should be conversational in style, and in proper English. Write in a clear, straightforward manner. Its ok to use I. The personal touch is actually preferred over a formal approach. (Ive enclosed rather than enclosed please find) Use humor cautiously if you must, but its best to steer clear from it. Eliminate extra words - one of the biggest complaints people have about other peoples writings is that they use TOO MANY WORDS. Time is precious, you dont want to squander theirs or yours. Use everyday words the larger your vocabulary, the more precise your use of language can be. Big words dont always impress people. You want instead to use the simple words that say exactly what you want to say. Eliminate jargon, specially if you are writing to someone in another industry / profession. Effective Business Writing Use appropriate language phrasing that sounds sexist, negative, or choppy can turn off your reader. Use correct grammar, spelling and punctuation - when in doubt, look it up. There are plenty of good grammar and spelling reference books. Create visual appeal Invite the reader in by using wide margins and lots of white space. Use lists and boxes, add boldfacing or italics for special emphasis. Vary the length of paragraphs and sentences. Needless Words Needless words - why say, thank you in advance for your kind consideration in the above matter when thank you does the trick? Some other common extraneous expressions, and their simpler substitutes, are:
Eliminate In the event of At this point in time At present Prior to In the course of At an early date At a later date Show a preference for Use when now now before during soon later prefer

Each and every one Due to the fact that For the reason that On a daily basis At all times At a slow rate With the exception of In reference to In short supply At the rear of Despite the fact that Draw to a close Exactly alike From time to time In few cases In many cases In the majority of cases Seldom if ever Is of the opinion that On behalf of A large number of

all because because daily always slowly except about scarce behind although end identical occasionally seldom often usually rarely believes for many

Modifiers: Ask yourself if your adverbs and adjectives really add anything significant. Examples: He is currently the newest partner in the firm. She read the entire proposal. Redundancies these expressions say the same thing twice, diminishing the initial effectiveness. They also lack logic. Practice economy in your vocabulary. Redundancies
Change Unresolved problem Advance warning Repeat the same Fewer in number File away Final conclusion Change To To problem warning repeat fewer file conclusion

Actual experience Past experience Absolutely comple Refer back Ask a question Basic fundamental Merged together Mix together Assembled together Join together Meet together Completely destroyed Disregard altogether Postponed until later Qualified expert Brief in duration Cooperate together Filled to capacity Heat up Consensus of opinion Main essentials Repeat again Nominated for the position of

experience experience complete refer ask basics merged mix assembled join meet destroyed disregard postponed expert brief cooperate filled heat consensus essentials repeat nominated