Questionnaire

DATE____________ Q. No._________ City______________________

DEAR RESPONDENTS We, Rohit Jindal and Ramandeep Kaur, student of MBA in University School of Business Studies Punjabi University, Guru Kashi Campus, Talwandi Sabo, conducted the
research study on Different mobile service providers I would be grateful if you could spare a few minutes to participate in it. The study is meant solely for academic research purposes and complete confidentiality will be maintained. Please extend your cooperation in filling up this questionnaire. 1. Who is your current mobile phone service provider? Airtel Vodafone BSNL Idea Reliance Tata Docomo 2. Which of the following information source/s have you used for the purchase of mobile service? News paper TV Magazine Internet Friends Mobile Phone Retailer Other (please specify) ___________________ 3. For how many years have you been using the current mobile phone services? Less than 6 months 6 months - 12 months 13 months 24 months More than 24 months 4. How many different mobile phone service providers have you experienced till now ? 1 2 3 More than 3 None

5. What type of plan you are using? Prepaid Postpaid 6. Are you planning to change your current mobile phone service provider? Yes No 7. If so, which brand would you select? (select only one) Airtel Vodafone BSNL Idea Reliance Tata Docomo 8. What type of call you make the most? STD Local (on-net) or (of-net) ISD Value Added Services (caller tune, miss call alert, call divert, voicemail etc.) 9. Rate the importance of the following factors on 5 point scale in crrent mobile service provider.

Very Poor Price Quality of service (connectivity) Varieties of product Offered Availability in different States (roaming)

Poor

Fair

Good

Excellent

A word about yourself:

1. Name. 2. Gender a) Male b) Female

3. Age Group (in years) a) 16-20 b) 21-25 c) 26-35 d) 36-50 e) 50+

4. Education a) Up to Matriculation b) Graduate c) Post Graduate d) Professional (e.g. Doctor/Engineer/CA/CS/ MBA/Advocates etc.) 5. Which of the following describe best your income group? (Monthly Household Income in ` ) a) 5000-10000 b) 10001-20000 c) 20001-30000 d) 30001-40000 e) 40000+

6. Occupation a) Agriculturist b) Business person c) Government employee d) Private Sector employee e) Professional f) Housewife g) Student

7. Marital status a) Married b) Unmarried c) Separated

Thanks For Your Participation