Derrick Pollock 5300 Paseo Rancho Castilla #1-259 Los Angeles, CA 90032 (760)333-5325 Derrickpollock49@gmail.

com October 7th, 2012 Mark Nomura P.O. Box 50325 Pasadena, CA 91115-0325 Dear Mr. Nomura, I am writing in response to the Administrative Assistant job (JobID 9471) you posted on the CSULA Eagle iJobs website. As someone with a strong educational background and relevant work experience, I feel I am a strong candidate for this position. My educational accomplishments include an associate's degree in business administration as well as various advanced courses in computer information systems and Japanese taken at CSULA. My work experience includes over a year of customer service experience working at a Japanese company in the Little Tokyo area where I engage customers in bssoth English and Japanese and regularly take phone calls and file reports. For a complete list of my qualifications, please see the resume I have attached to the second page of this document. I want to extend my appreciation for taking time to read my resume. Please feel free to e-mail or call me if you have any questions or would like to set up an interview.

Sincerely, Derrick Pollock

Derrick Pollock

5300 Paseo Rancho Castilla #1-259 Los Angeles, CA 90032 (760)333-5325 Derrickpollock49@gmail.com

Summary of Qualifications

Over one year of customer service experience, including 9 months in bilingual (English/Japanese) customer service. Education accomplishments including an AA in Business Administration, four years of college-level Japanese courses, and currently on track to receive a BS in Computer Information Systems Entry-level job training in Microsoft Office, website design, and desktop publishing. Type 60 WPM.

Professional Experience
Customer Service Representative, 2011 to present | Senka International | Los Angeles, CA

Serve customers and conduct transactions in English and Japanese. Provide support to store manager by keeping track of store inventory. Make daily and monthly sales reports for the CEO.

Customer Service Representative, 2010 | Pizza Hut Inc. | Yucca Valley, CA

Served customers in-store and over the phone. Responsible for keeping store neat and tidy. Counted registers throughout the day.

Education & Training

Computer Information Systems, 2009-present | Cal State LA | Los Angeles, CA

Expect to receive Bachelor of Science degree by the end of the 20122013 school year. Courses include four-years equivalent of college-level Japanese (both language and cultural courses), advanced accounting and finance, computer programming, project planning, systems design and analysis, and marketing.

Business Administration, 2007-2009 | Copper Mountain College | Joshua Tree, CA

Associate of Art degree in business administration received.