Elizabeth V.

Ciesla
2047 W Churchill St 773.278.5630 H

Chicago, IL 60647 773.603.3910 C

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PROFESSIONAL SUMMARY

Team Leader/Applications Engineer with over nine (9) years of practical hands-on experience with same company. Responsibilities have
included the leadership and implementation of onsite software installations, phone support, client training, software sales support, software
engineering, cost reduction and project management. Experience has led to a thorough knowledge of upgrading software, troubleshooting,
installation and software programming. Solid management skills. Demonstrated proficiency in leading and mentoring individuals to
maximize levels of productivity while forming cohesive team environments.

PROFESSIONAL EXPERIENCE

October 1996 to October 2005

FUJI AMERICA CORPORATION, Vernon Hills, IL

Team Leader/Applications Engineer

August 1999-October 2005

• Provide leadership to the Software, Service, Sales and Training support teams.
• Provide strategic direction to software development and product support.
• Weekly conference calls with Corporate Accounts and Fuji Japan on software issues and customer enhancement requests.
• Provide Sales support to customers and Sales Reps with configuration questions and generating quotes.
• Onsite software and WebEx demonstrations.
• Manage relationships with third party vendors.
• Review Daily/Weekly call lists and ensure solutions in a timely manner by all onsite and offsite Engineers.
• Manage all Customer purchase orders for software products, coordinate installations and schedule training.
• Submit and track all software issues and enhancement requests to Japan and the International Sales group.
• On call 24/7 for Escalated Emergency Software Support.

Senior Systems Engineer

June 1997-August 1999

• Development, troubleshooting, implementation and training of proprietary CIM software applications.

• Advised customers in designing and setting up of manufacturing facility, equipment and process modifications to increase
production, quality and profit.

• Provided training and second level support to Systems Engineers.

• 70% travel to customer site for installation of software and training of staff.

• Provided telephone support (Help Desk) for existing customers.

 • Provided IT Help Desk support for internal network.

• Conducted in house 3 to 5 day training classes for new and existing customers.

• Created Technical documents for software operation, installation and upgrade procedures.

• Reported software problems to Fuji Japan for immediate resolution.

• Implemented corrective and preventative actions, for example modifying software, improving hardware, process and procedure
changes, etc.

• Recommended cost efficient solutions for the reduction of set-ups.

• On call 24/7 for Second Level Emergency Software Support.

Systems Engineer

October 1996-June 1997

• Provided telephone support (Help Desk) for existing customers.

• 70% travel to customer site for installation of software and training of staff.

• Provided support to sales team by preparing presentation materials.

• On call 24/7 for Emergency Software Support.

EDUCATION

1992-1994 Moraine Valley Community College, Palos Hill, IL Associate of Arts Degree

1994-1996 Lewis University, Romeoville, IL Bachelor of Arts/ Management Information Systems

1996-2005 Various Microsoft Networking and Technical Courses/ Various Customer Service Support Seminars

lciesla@comcast.net
Fluent in Polish
References available upon request