Professional Documents
Culture Documents
Peak Brochure Web
Peak Brochure Web
WhereWe Are
We Are Retail
Training Series
Pricing:
Series of 3: Members $159 + GST ($166.95)
Future Members $259 + GST ($271.95)
Please reserve:
View St.
Blanshard St.
_____ Seat(s) for all three sessions
Douglas St.
Quadra St.
or
_____ Seat(s) to: Part 1: Keeping the Customer Satisfied
(Tuesday, March 10, 2009) Fort St.
_____ Seat(s) to: Part 2: Retaining Top Talent #100-852 Fort St.
(Tuesday, March 17, 2009) Courtyard Entrance
_____ Seat(s) to: Part 3: Management Leadership Skills
(Tuesday, March 24, 2009) Broughton St.
Contact Information:
Name: _______________________________________________ Courtney St.
Company: ____________________________________________
Address: _____________________________________________
Postal Code: __________________________________________
Email: _______________________________________________
Phone: __________________ Fax: ______________________
Greater Victoria Chamber of Commerce
#100-852 Fort St.
Payment Information: Victoria, BC V8W 1H8
[ ] enclosed is my cheque in the amount of $ _______________ p: 250.383.7191
[ ] charge my credit card in the amount of $ ________________ f: 250.385.3552
e: chamber@gvcc.org
[ ] Visa [ ] MasterCard [ ] American Express
www.victoriachamber.ca
Credit Card #: _______________________________________
Name on Credit Card: _________________________________
Expiry date: _________________________________________
Signature: __________________________________________
ABOUT
Feedback and Reinforcement
A Great Place to Work
THE SPEAKERS
Keeping the
part Management
part
ONE Customer Satisfied THREE Leadership Skills Alanna Burk
Master Facilitator
Dynamic and outcome-oriented,
Tuesday, March 10, 2009 • 8:30 a.m. – 12:30 p.m. Tuesday, March 24, 2009 • 8:30 a.m. – 12:30 p.m. Alanna brings her background
in business development, and
Not just smile training, this course introduces you to Someone who is knowledgeable, talented and skilled personal and organizational
proven techniques for not just satisfying the customer can make a great store manager. But when you look capacity building to her work with retail clients
but for satisfying ALL customers and keeping them at the great business leaders throughout the world, through the Retail BC Retail PEAK program. She
coming back. You will examine your own influence in you see they have something more. They have is active in the community and has a strong
creating the service dynamic and explore techniques personality characteristics that allow them to excel in voice for change.
for improving internal and external customer motivating others and achieving the very high goals
relationships. You will develop a personal service they set for themselves. Three key areas in which they
action plan that can be used back on the job. Janet Dean
outperform are the “3 C’s of Leadership”— coaching, Master Facilitator
communication, and compassion. This course focuses
TOPICS INCLUDE: on the specific strategies you need to successfully lead
What Is Customer Service? Janet Dean is a long time member
your team. of the Retail community in BC and
First Impressions
Building Relationships authored the Retail PEAK series of
TOPICS INCLUDE: courses. An experienced national
Creating A Customer Service Atmosphere The 3 C’s of Leadership and international facilitator, Janet
part Becoming an Effective Coach brings her expertise to the frontline through the
Communication for Leaders delivery of the PEAK program today.
Compassion – the Human Side of Leadership