ELIZABETH JAMES

310-310-5160 http://www.linkedin.com/in/jameselizabeth http://www.beyond.com/EJames-IT-ClientServices Digital Signage and Video Streaming Expert. Experienced in sales engineering, network operations and account management. Strong technical background balanced with the ability to help facilitate sales. Areas of Expertise Sales Engineering Account Management Software Demos & Group Trainings Network Installation Trade Shows RFPs Professional Experience LEADS 360, INC 2012-Present Technical Client Success Manager Serve Enterprise grade clients and works as their SME in specific technical and functional areas of Leads 360s proprietary CRM software. Onboard each assigned client by specifically identifying the required results needed by the user and architect user flows and best practices for each client, customizing the software based on type and size of business. Constantly monitor customer results and proactively identify and implement application solutions and enhancements based on actual outcomes verses expected outcomes and redefine the parameters and filters set in place that would impact such discrepancies. Lead training seminars for both new users and administrators covering the UI as well as the backend and all support options for all Leads 360 Enterprise customers. Troubleshoot technical support issues and negotiate solutions for customer problems that may arise on a daily basis. This can range from everything including login credential resets to complex posting scripts, triggers and database bugs and errors. HAIVISION NETWORK VIDEO 2010-2012 Sales Engineer CoolSign SME SME for Digital Signage. Provided technical expertise to sales team and channel partners by supporting pre and post-sales and network installation and network support for digital signage networks as well as video streaming though digital signage. Managed the installation of large-scale digital signage networks for including Boeing, Citrix, State Farm Insurance, Westfield and Simon Malls and many other enterprise size companies, major universities, hospitals and government agencies. Lead dozens of group training sessions nationwide and intimate web-demos targeted for clients and resellers for CoolSign Software, leaving them with a clear understanding of the capabilities of their CoolSign network. 50%-75% travel ACCESS 360 MEDIA, Venice, California 2009-2010 Manager of Media Operations and Client Services Directed the conversion and installation of Simon Property Group to CoolSigns digital operating system, including vendor signage selection, individual installation for 50+ components, system maintenance, and troubleshooting. Strengthened and maintained ad network viability through the optimal scheduling and trafficking of client advertising using CoolSign software to effectively reach target markets via mall television networks and sports arenas. Crafted a high-impact, attention-grabbing ad network for Simon Property Group through an effective program schedule of advertisements and branding content for maximum client profitability as well as brand recognition and loyalty. Executed and conceptualized SMS loyalty programs WAP pages, iPhone applications, promotional text blasts, and sweepstakes to implement retail client SMS programs for such mobile advertising clients as Mandee clothing stores. FUELCAST MEDIA INC., Santa Monica, California 2007-2009 Account Manager Spearheaded the daily delivery of mobile campaigns, including ad insertions and modifications, for national clients Redbox and Carls Jr. through the use of TELentince and Scala Digital Signage software. Supervised the design team in the development of eye-catching presentations of client services, programs and products. Educated customer base about cutting edge advertising and tapped into mobile innovations for SMS loyalty programs, 3rd party ads, and such premium content as ringtones as part of over digital media campaign. Strategically evaluated and eliminated poorly performing locations, to increase profit margin. CREATIVE ENTERTAINMENT SERVICES, Burbank, California 2006-2007 Account Director. Secured product placement deals for 20+ clients for various television shows, feature films, and alternative media outlets. Matched client target markets and campaigns to applicable media resources, maximizing exposure of designated products and services as part of quarterly and annual placement goals and campaign objectives. Engineered promotional alliance of multi-platform campaign sponsorships, in fulfillment of both client and studio agreements. Managed a 5-person account management team, plus support staff, handling all aspects of their daily responsibilities including office schedules, travel, hiring and disciplinary issues. EDUCATION Bachelors of Arts in Cinema and Communications (Magna cum Laude) Columbia College, Hollywood/Tarzana, California

312 West 5th St. Los Angeles, CA 90013 lizkachu@gmail.com 310-310-5160

ELIZABETH JAMES
310-310-5160 http://www.linkedin.com/in/jameselizabeth http://www.beyond.com/EJames-IT-ClientServices

Greetings!! With in-depth experience as a Sales Engineer and Technical Client Support, I welcome the opportunity to meet your companys goals and objectives while maximize the Sales Engineer position. I have a proven track record of facilitating a high client retention rate by maintaining close relationships with small business and enterprise size clients alike. I ensure each client feel as though they are my top priority. I produce excellent customer service, and provide complete satisfaction, both internally and with the client. My high client retention rate and consistent up-sale is maintained by consistent follow through, executing unique campaigns that are based on thorough market research and historical data, as well as client branding and awareness. I am meticulous when providing clients with exemplary customer service - timely and accurate reporting, individualized attention, consistent availability and managing expectations. I believe that accurately managing expectations is critical while working alongside partners with grandiose visions. I full embrace this concept in my own work, as well as ensuring my team provides that same level of expectation management, so as to avoid heated client calls and disappointed customers in the long run. This honest approach keeps partners satisfied and loyal throughout the course of our business relations. Ive held extremely diverse client-facing roles, from designing promotions to engineering. Hence, Ive acquired the unique skill to easily communicate complex technical concepts to those with little to no technical knowledge. I can also work closely with IT teams, providing reassurance they have a knowledgeable, trustworthy partner during an installation. After the network installation is complete, Id provide training, geared towards administrators as well as end-users, providing the independence necessary to manage their own networks without the daily need of our support team. My ease of communicating with participants of all management and skill levels makes each class an engaging, educational experience for everyone administrative assistants, marketing and IT professionals. My experience further extends to technical RFP completion, troubleshooting, network installation and project management. My digital media training and certifications include the CoolSign Digital Signage Software suite of products, Furnace IPTV, Makito Encoding and Decoding and DOOH Best Practices. I am also certified in CompTIA A+ and Adobe Flash CS5.5 and am currently working on my CompTIA Networking+ and Java certifications. The majority of my previous employment has been telecommuting from my home office with heavy travel. This has giving me the comfort to work in any environment while staying in constant contact with my team, normally spread over a wide range of locations. My travel requirements have reached a maximum of 90%, but on average I have been on the road about 75% of the time. Highlights of my career that showcase skills applicable to the Sales Engineer role include the following: Pre and post-sales technical support and maintenance for enterprise size clients, including Boeing, Citrix, State Farm Insurance, Westfield and Simon Malls and major universities, hospitals and government agencies across North and South America. This includes pre-sales pitches, technical demonstrations, onsite network installation, post-sale onboarding and troubleshooting. All the while up-selling current clients on new products and services, while maintaining a strong client retention rate. Lead large and small group training sessions to certify channel partners and end-users on multiple products including CRM software, Encoding and Digital Signage solutions. My training sessions are fluid and adjust intuitively based on the complexity of each clients needs and scale of their network. Educate industry professionals of all varieties- endusers, integrators and resells- to the best practices and latest industry specific technology advancements through trade shows and other events. These discussions range in setting from Trades how floor Q&As to lectures and product demos. Strengthening and maintaining ad network viability through the optimal scheduling and trafficking of advertising. Campaign success was verified by reports that used the clients desired metrics from financial analysis and foot traffic to brand recognition and calls-to-action. The client can then make educated decisions on how to proceed with campaigns.

For a more detailed presentation of my skills and background, please refer to my resume. Please don't hesitate to reach out with any further questions you may have! I look forward to speaking with you soon! Sincerely, Elizabeth James

312 West 5th St. Los Angeles, CA 90013 lizkachu@gmail.com 310-310-5160