Madelyn Diaz ENC 1101 11:3012:20 0045 Summary Mirabelli, Tony. Learning to Serve. Writing about Writing. Ed.

Elizabeth Wardle and Douglas Downs, St,Martins: Bedford, 2011. 539-554 Analysis November 7, 2012

My first thought while reading this article was why was this including in the section for discourse communities? I do feel Tony Mirabelli in his article, like waiters at a dinner could most Learning to Serve, focused on definitely be a discourse skills that were necessary to make community, but this article wasnt a successful waiter or waitress. He written to explain why it is a studied two other waiters besides discourse or not. The purpose of himself who worked in a privately this article was to prove that being owned restaurant. He observed a waiter or a waitress takes a lot the waiters during the dinner rush, more skill than people actually which are usually the busiest realize. In the article, someone hours during the day, because had stated that someone with a 9th these hours are the most grade level education is capable of challenging. Mirabelli wanted to being a waiter, but after reading see the skills and attitude of the this article, even I have realized worker towards customers and that the linguistics of a starting use his experience as a waiter to freshmen in high school certainly recognize possible unique aspects does not have the ability to of work that may have gone possess the skills needed to unnoticed. During his study, he become a successful waiter, just noticed it was a lot about the word yet. It was very interesting to see choices waiters must have in how much literacy skills really go order to be an effective waiter and into being a waiter. Its not just the knowledge of the menu, which about asking for someones order is most important. If the waiter a writing it down, its much more knows the menu and how to read than that. I was also surprised that customers like the back of his one of the waiters that he studied, hand, theres no doubt hell be a even though having over 30 years great waiter. He discussed that of experience in this type of waiters do have some control over industry, he was having difficulty the customers as well; it all has to because he didnt know the menu deal with linguistics. very well. Mirabelli stressed the importance of the menu because

that is the connection the waiters have with the customer. Waiters want to make money, if they dont know the menu well, and a customers asks them a question they dont know, they could be losing tip money.