S.

No
1 2 3 4 5 6

Date
3 3 3 3 3 3 Dec Dec Dec Dec Dec Dec

Shift Engg

Category
Service Service Service Service Service Service

Area

Incident ID

Shift Time 12 7:00 am toSunil pm 4:00 12 7:00 am toSunil pm 4:00 12 1:00 Pm toNaveen 9:00 pm 12 1:00 Pm toNaveen 9:00 pm 12 1:00 Pm toShailendra 9:00 pm 12 1:00 Pm toShailendra 9:00 pm

3 Dec 12 9:00 pm to Vinayak 7:00 am 3 Dec 12 9:00 pm to Vinayak 7:00 am 3 Dec 12 9:00 pm to Vinayak 7:00 am

Tool NA Tool NA Tool NA Tool NA Tool SR2884296 Tool NA SR288504 Service Request Ticketing Tool 1 Service Request Ticketing Tool NA Service Request Ticketing Tool NA

Request Ticketing Request Ticketing Request Ticketing Request Ticketing Request Ticketing Request Ticketing

Status PriorityOpen Assignment Group Time

Location

Respons Resolution Time (In e Time Hours) (In Mins)

Airtel Airtel Airtel Airtel Airtel Airtel DC DC DC DC DC DC

R2884296

working working working working working working

on Closed the Incident directly Sector-62 on Closed the Incident directly Sector-62 on Closed the Incident directly Sector-62 on Closed the Incident directly Sector-62 on Closed the Incident directly Sector-62 on Closed the Incident directly Sector-62

working on In Prog the Incident directly Airtel DC Sector-62 working on Closed the Incident directly Airtel DC Sector-62 working on Closed the Incident directly Airtel DC Sector-62

Close Time

Host Name

Title

Solution

Commen Area/Linux/ MYSQL/Net ts

work

Technology

Nagios Monitoring Done Sent Availability Report Done Nagios Monitoring Done Sent Availability Report for full monthe Novenber Done Check network device and replugged the power cable of ASA firewall Done Nagios Monitoring Done 04th Dec Dashboard Done Linux Nagios Monitoring Done Linux Sent Open SR and IN in DB bin to DB team Done Linux

S.No
1 2 3 4 5 6

Date
2 2 2 2 2 2 Dec Dec Dec Dec Dec Dec

Shift Engg

Category
Service Service Service Service Service Service

Area

Incident ID

Shift Time 12 7:00 am toamitabh 4:00 pm 12 7:00 am toamitabh 4:00 pm 12 1:00pm to 9:00pm Naveen 12 1:00pm to 9:00pm Naveen 12 9:00pm to 7:00 am Vinayak 12 9:00pm to 7:00 am Vinayak

Request Ticketing Request Ticketing Request Ticketing Request Ticketing Request Ticketing Request Ticketing

Tool NA Tool NA Tool NA Tool NA Tool SR2880690 Tool NA

Status PriorityOpen Assignment Group Time

Location

Respons Resolution Time (In e Time Hours) (In Mins)

Airtel Airtel Airtel Airtel Airtel Airtel DC DC DC DC DC DC

R2880690

working on Closed the Incident directly Sector-62 working on Closed the Incident directly Sector-62 Working onClosed the Incident directly Sector-62 Working onClosed the Incident directly Sector-62 Working onClosed the Incident directly Sector-62 Working onClosed the Incident directly Sector-62

Close Time

Host Name

Title

Solution

Commen Area/Linux/ MYSQL/Net ts

work

Technology

Nagios Monitoring Done Sent Morning Dash board to airtelDone fill hourlly monitoring sheet, sent DB Daily Health Dash Board for Nov 29 an Created the Airtel money bin Dr Linux Nagios monitoring Done Linux Created the Airtel money Daily Health Dash Board for Dec 03 and sent to A Done Linux close one incident and Done fill hourly report of all production server Linux

S.No
1 2 3 4

Date
1 1 1 1 Dec Dec Dec Dec

Shift Engg

Category
Service Service Service Service

Area

Incident ID

Shift Time 12 1:00pm to 9:00pm Naveen 12 1:00pm to 9:00pm Naveen 12 9:00 pm to Vinayak 7:00 am 12 9:00 pm to Vinayak 7:00 am

Request Ticketing Request Ticketing Request Ticketing Request Ticketing

Tool NA Tool NA Tool NA Tool NA

Status PriorityOpen Assignment Group Time

Respons Resolution Location Time (In e Time Hours) (In Mins)

Airtel Airtel Airtel Airtel DC DC DC DC

working on Closed the Incident directly Sector-62 Working onClosed the Incident directly Sector-62 Working onClosed the Incident directly Sector-62 Working onClosed the Incident directly Sector-62

Close Time

Host Name

Title

Solution

Commen Area/Linux/ MYSQL/Net ts

work

Technology

Nagios Monitoring Done fill hourlly monitoring sheet, sent DB Daily Health Dash Board for Nov 29 and Created the Airtel money bin Dr Linux Fill hourly data report of all production server Done Linux Created dashboard consolidated IN and SR report Done Linux