Career spanning 21+ years in University, Higher Education, IT and Print Media industry Currently working as Head- IT with

MIPS Pvt. Ltd. and providing IT and other professional services to Pratap University & National Duniya (a Hindi daily newspaper)
History of providing technical support to Academic & Non-Academic staff, students, IT professionals and higher management staff for ensuring problem resolution of ICT equipments and applications

Senior Level Assignment: CIO / Head - IT in Education sector

261, Second Floor, Ashoka Enclave Main, Faridabad, Haryana, India Cell: +91 9599005839 / 8860966046; Res: +91 129 4128927 Email: spsingh.available.online@gmail.com/ spsingh_2000@indiatimes.com

SHIV PRAKASH SINGH

Network Management | Server & Website Administration | Vendor Management | Procurement Negotiation | Troubleshooting | Client Servicing | Team Management
Received awards & appreciations from customers for delivering efficient service throughout the career

Career Highlights

Expertise in setting up and installation of new campuses as per requirement and guidelines of Regulating Bodies and Senior Management. Proficient in negotiating with ISPs, ICT Suppliers, Service Providers & Consultants and executing projects involving mission critical applications within the assigned time, budgetary and quality parameters. Experienced in creating & managing websites including website administration, domain registration, renewal, updation and hardware & software management. Skilled in IT budgeting, techno-commercial evaluation of quotations and preparation of comparative statement for procurement of ICT related hardware, software, peripherals and services. Exposure in designing and developing cost effective and reliable network solutions to enhance productivity; delivering business objectives by aligning requirements with current technology trends. Possessing knowledge of documentation related with ISO, CMM, Kaizen and Zero Investment Improvement (ZII, a Japanese Quality Improvement Concept) and SAP-ERP. Well versed in computer hardware, operating systems, software & networking technologies and infrastructure management practices including current trends / development in marketplace. Believe in maintaining relationship and delivering customer service, combining communication, interpersonal, troubleshooting and problem solving skills with team motivation & leadership skills.

Involved in a project of setting up Video Conferencing for 7 locations across the country, studying technology and exploring various options, inviting quotations, making techno-commercial chart of various offers, negotiating with vendors, conducting demos and handling procurement (MIPS Pvt. Ltd.) Managed a team of IT members in setting up IT Infrastructure for new office having 200 members of Ess Bee Media Pvt. Ltd. (National Duniya, a Hindi Daily Newspaper); involved in listing requirement, vendor dealing, procurement process, installation and setup of Desktops, Laptops, Printers, Networking equipments, Internet connections, PRI Connections, software installations, etc.; completed the project with a short period time in compliance with quality standards and also provided temporary & working setup during transition period to keep publishing the news paper without any break (MIPS Pvt. Ltd.) Installed FI Module of SAP in NIILM and installed a SAP Lab to provide SAP training to students of NIILM. Developed courses like SAP-ERP course for MBA students and facilitated in enhancing employability of aspiring managers. Successfully established Ess Bee Media Pvt. Ltd. (New office of National Duniya Hindi Daily News paper) in New Delhi (MIPS Pvt. Ltd.) Promoted Pratap University Brand, National Duniya using latest Social Networking Tools like Facebook, LinkedIn, Twitter, etc. and made a strong network of professionals (MIPS Pvt. Ltd.) Instrumental in the procurement, installation, distribution and after sales support of approx 1500 Notebook, 100 PCs and Peripherals to students and staff members (NSB School of Business) Performing personnel functions (e.g. interviewing, evaluating, supervising, etc.) for the purpose of maintaining adequate staffing. (MIPS Pvt. Ltd. & NIILM) Successfully procured High Quality AV System in NIILMs Conference Hall after thorough and comparative study of AV products available in the market (NSB School of Business) Pivotal role in product identification, evaluation & testing including arrangement of demo sessions on Interactive / Smart Boards to the Management & Academic Staff for finding out the utility of Smart Board in Academic Institute (NIILM was one of the first B-School of Delhi-NCR having Smart Class Rooms).

Career History

Procured and installed Smart Boards in the Class Rooms and arranged to provide user level training to various IT & Academic Staff (NSB School of Business) Member of the Procurement team for purchasing of IT Infrastructure for Rai Foundation Group, MPGI Group which purchased approx 5000 laptops, 500 Desktops, Networking, Security, Internet Connections Peripherals, Softwares, UPS, AV Equipments, etc. since last 10 years (Rai Foundation Colleges) Instrumental in setting up IT infrastructures for Rai Foundation (erstwhile Rai University), New Delhi; NIILM Business School, Raipur (CG); NIILM School of Business, New Delhi Campus; NIILM University, Kaithal Successfully organized IT Quiz in NIILM using Multimedia Projectors, Sound System and Voting Meters like Kaun Banega Crorepati. Provided tech support to the Professors; imparted Soft Skills training to the staff of Haryana Police including Principal of ITIs and Govt. Senior Schools of Haryana. Installed FI Module of SAP in NIILM and installed a SAP Lab to provide SAP training to students of NIILM. Developed courses like SAP-ERP course for MBA students and facilitated in enhancing employability of aspiring managers. Introduced Learning Management System (LMS) to enhance skills of students and faculties. Successfully developed and maintained several websites including www.mips.in, www.pratapuniversity.in, www.nationalduniya.com, www.raifoundation.org, www.nsb.in, www.raiuniversity.edu, www.rbs.edu.in, www.soft.edu.in, www.idea.edu.in, www.usha.com and others colleges of Rai Foundation.

Maharana Infrastructure & Professional Services (MIPS) Pvt. Ltd. (A Sister Concern of MPGI Group of Institutions & Pratap University, Jaipur), New Delhi
Head IT / Senior Manager IT (Jan 2012 onwards)

Head of Dept. - Information Technology (Dec 2006 2011)

NSB School of Business (erstwhile NIILM School of Business, NIILM University), New Delhi

Key Profile: Network Administration IT Support Procurement of ICT Equipments Website Design & Updation Backup / Security Policies Creation & Implementation Vendor Coordination Procurement of ICT Equipments Inventory Management After Sales Support IT Budgeting Client Servicing Relationship Management SLA Management Heading a team of IT professionals in providing IT support for over 250 Desktops, Servers and Laptops. Procuring ICT equipments, Desktops, Laptops, Networking equipments, etc. as per requirement. Configuring Laptops for students of new batches and allocating Laptops to eligible students. Appointing reliable vendors and maintaining relationship for timely supply of equipments. Tracking defective assets, providing technical support and keeping ICT equipments in working condition. Analyzing & making changes in the websites of MPGI Group including Pratap University. Tracking latest changes in technology and recommending implementation to the management. Installing, configuration & maintaining Windows 2007/2008 Servers and clients. Installing and configuring Antivirus Server and deploying Antivirus application at clients end. Managing and maintaining Mail Server and Proxy Server. Updating Servers and Client PCs with latest Service Packs & Patches and fine tuning clients & servers. Maintaining stock inventory of various ICT equipments including Hardware, Software, Networking products, Peripherals, Audio Visual & Surveillance equipments, etc. Providing technical support to IT & Non IT staff to cater to users requirements.

Key Profile: System & Network Administration Website Management Vendor Management Procurement of ICT Equipments IT Budgeting Inventory Management Internet Bandwidth Monitoring HR Policy Development & Implementation SLA Management IT Support Recruitment Training Headed a team of IT professionals and provided IT support for Wi-Fi enabled campus for over 150 Desktops and 250 Laptops. Administered Domain Controllers, Mail Servers, Proxy Servers and Web Servers. Provided remote administration to users and transferred the latest technology trends to users & students. Recruited IT personnel, trained junior staff and ensured optimum resource utilization. Handled website management (www.nsb.in) including domain registration, renewal and contents upload. Handled additional responsibility as HR Manager and steered all activities of the HR Dept. Involved in recruiting, planning & scheduling resources and induction & orientation of new joinees. Conducting performance appraisals and maintaining attendance of employees.

NIILM SCHOOL OF BUSINESS

Human Resource Manager (Additional Responsibility)

Job Profile: Preparing and implementing HR policies across organization. Responsible for timely recruitment as per Manpower planning. Induction & Orientation of new joiners. Performance Appraisals Maintaining attendance, keeping daily and monthly attendance for the purpose of salary Coordinating with Accounts dept related with salary preparation, increment and Full and Final settlements. Providing support to employees for getting their dues and PF withdrawal and transfers. Individually responsible for all the activities of HR Dept.
Manager IT (Sep 2002 Nov 2006)

Rai Foundation (erstwhile Rai University), New Delhi

Previous Assignments

Key Profile: System & Network Administration / Support Internet Connectivity Management (ILL, ISDN, Broadband) Website Management Vendor Management Procurement of ICT Equipments IT Budgeting Process Design & Implementation Hardware Maintenance & Software Installations Technical Support Led facility for Computer Lab for a leading Business School of Country (RBS, New Delhi Campus). Coordinated between Chairman, Vice Chancellor, Directors, Deans, Campus Heads and various HODs, faculties, staff members and team members for project support, infrastructure, services requirements and SLAs management. Supported the entire network, LAN/WAN, e-mail, Ethernet systems, Internet and Intranet accounts. Maintained MAIL Servers having multiple domains and multiple groups. Implemented Anti Spam, Antivirus and Security Policies on the Mail Server. Involved in addition, deletion and modification of User Accounts, Group Ids & Aliases as per requirement. Conducted periodical performance monitoring and fine tuning of Server. Managed website registration & renewal, provided technical guidance to web design team and coordinated with the Registrar & Web team. Provided secured FTP site for the Exam dept. for authenticated access of question papers during end semester examination. Managed dept. related activities during external visits by Affiliating Universities, AICTE, UGC, etc. Provided technical support to foreign delegation of academic / non-academic team including NOKIA Inc., Japan and Professors from Universities (Harvard, MIT, etc.).

Senior System Administrator (Jan 1997 Sep 2002)

Espire Infoserve Pvt. Ltd. (erstwhile IT India Ltd., Software Dev. Division), New Delhi
Key Profile: Software Development In-house Hardware Maintenance & Software Installation IT Setup & Technical Support Helpdesk Support Workstation / Servers & User Data Backup and Recovery Vendor Coordination Inventory Controll & Asset Management End User Problem Resolution Training Supported the entire software network, LAN/WAN, e-mail, Ethernet systems, Internet & Intranet accounts. Maintained and ensured timely AMC renewals of machines, printers and other IT equipments. Monitored daily operations involving IPLC, Network, Routers, Leased Line, Switches and Hubs. Managed Servers, MDaemon and Lotus Notes Domino Server 4.6 and Applications Servers. Handled installations, testing and implementation of Leased Lines modems. Conducted IT related training for various departments like Recruiters, Sales, Accounts, CSG and CRMS. Maintained 99.5% network uptime by planning and implementing network solutions. Ensured 98% internet and other WAN links uptime besides DOT /STPI problems. Part of the Internal Assessment Team Member for CMM. Information Technologies India Ltd. (ITIL), Computer Division, New Delhi Sr. Customer Support Engineer (Feb 1991 Dec 1996) Key Profile: Installations of PCs, Peripherals and Software Troubleshooting and Maintenance of Software, Hardware and Network Problems In-house Testing of Equipments & Peripherals Provisioning of Customer Services Quality Service Delivery Customer Compliant Resolution Preventive Maintenance & AMC Collection Post Installation Training to the User SLA Management

Certifications / Technical Qualifications

Academics

Microsoft Certified System Engineer + Internet Specialist (MCSE, MCP+I) CCNA 2.0 - Cisco Certified Network Associate Course, IACM, New Delhi Brainbench Certified Windows NT Administrator Windows NT Workstation Administrator Network Technician Technical Help Desk Certificate in Computer Servicing, Computer Point, New Delhi (1988)

Seminars / Workshops / Talks attended

Master of Business Administration (Marketing), Guru Jambheshwar University (2010) Bachelor of Technology (Information Technology), IASE University, Rajasthan (2006) 3-years Diploma in Electronics Engineering, UP Board of Technical Education, Lucknow (1987)

Technical Skills Set

Personal Particulars

ICT Equipments: Multimedia Projectors (OHP/LCD/DLP), Interactive/ Smart Boards, Audio System, Video Conferencing Hardware: DELL, Sun, IBM Compatible PC, WIPRO, COMPAQ, Hewlett Packard, Acer, Zenith, HCL make Servers, Desktops, Notebooks and Peripherals Operating System: DOS, Win 3.x, Win 9x, Win NT, Win 2000/2003/2007/2008 Network Device: Switches, Hubs, Modems, Access Points, Terminal Adapters, Cisco Routers and Firewall Protocols: TCP/IP, HDLC, PPP, HTTP, FTP Messaging: MDaemon, Lotus Notes Domino, MS Exchange, MS Outlook, SMTP/POP3 Application, Software Tools: Microsoft BackOffice & Office 2003/ 2007, PC Anywhere, Netspy, VNC Viewer, Team Viewer, Microsoft Visio, NetSupport, Webex, HR/ Payroll Package, Campus Management System, Tally ERP 9.0, Web TDS, Attendance Management System, Learning Management System, Adobe Photoshop, Quark Express, Skype, Oovoo, Antivirus application softwares, etc. Internet Connectivity: Leased Line Circuits (Primary Link), Broadband Connections (Standby use), Data Cards (2G & 3G) for mobile users Date of Birth: 26th December 1968 Languages Known: English and Hindi References will be provided on request

Seminar on CIO Summit by Dataquest / Cyber Media, New Delhi (Jun 2007) Workshop on Frost & Sullivan - TCO Assessment: Effective Frameworks to minimize IT Costs Conference, New Delhi (May 2007) Talk on Global English in Business World by Ms. Robin Diallo (First Secretary, Cultural Affairs, Embassy of USA), Dr. Parag Diwan (VC University of Petroleum and Energy Studies) and Col. V K Gaur (Principal Director, FIT, MREI) Talk on Closing the Gap in Your Reputation" by Prof. Jeffrey Ford (Associate Professor of Management & Human Resources, Fisher College of Business - Ohio State University) and Mrs. Laurie Ford 3 days Training on ISO Internal Auditors Training Programme by Systems Facilitation Group, Rai University Seminar on Empowering the Internet Generation by Cisco Systems in Delhi