Brittney Warner

January 27, 2009

Paragraph Statement for Complaint Letter
Technical Writing

The audience for my complaint letter is Comcast Cable, located in Minneapolis,

Minnesota. I am writing this complaint letter to the customer service department. The
complaint letter addresses my concerns as well as my unfulfilled expectations towards
Comcast Cable services and their unprepared technicians. Furthermore, the letter
addresses how the cable service has not been working properly and that this issue has
been reoccurring. The strategy I plan to use is an informative approach to inform
Comcast Cable of the problems I have endured over a short time period. Moreover, I am
informing Comcast Cable that the cable problems have occurred five times because of the
unprepared technicians, company negligence, and the mere apathetic attitude from
Comcast to actually fix the problem the first time.
 Brittney Warner
1011 Cromwell Avenue Apt. #2
St. Paul, Minnesota 55114
904.334.4630

January 28, 2008

Comcast Cable
Customer Service and Feedback
801 Plymouth Ave N, Minneapolis
(612) 522-2000

Subject: Consumer Complaint Letter

Dear Comcast Cable:

I am notifying you of the recent and ongoing dissatisfaction with your cable service as
well as the lack of knowledge pertaining to installation, maintenance, and problem
remediation that the technicians have exercised.

I began the use of Comcast Cable services in May of 2007. Since the installation of the
television boxes, the picture through the television screens has been broken and unclear.
Also since the installation, I have contacted customer service five times for the same
related problem. The following explains each complaint and the issues that occurred with
the complaint due to the misinformed technicians.

1. September 25, 2007; 12pm: Addressing the broken picture and connection. The
service team arrived on September 28, 2007 at 3:00pm. They were unprepared
and did not fix the problem, which was located on the outside electric pole.
2. November 16, 2007; 10:15am: The television box was not working. The service
team arrived on November 16, 2007 at 3:00pm. The technician replaced the box
and it worked for a few months.
3. March 21, 2008; The television box was not working. The customer service
technician informed me that the box had been struck by lightning. I went to
purchase another box.
4. September 21, 2008; The picture was not appearing and it was broken. The
technician arrived on September 29, 2008 at 4:00pm without the correct tools to
fix the problem. The technician arrived the next day to fix the cable.
5. November 4, 2008; The cable persisted with the same cable problem. The
technicians informed me that the problem stemmed from the outside wires
connected to the electric pole, which was 20 years old. Also, the technicians fixed
the inside wires and rewired them all.

Currently, my cable is working, but there is not any guarantee that the cable will continue
to work.
I would like a refund from Comcast Cable for any equipment I purchased related to the
problem as well as a full refund of my bills on each month that my cable was not working
properly. This request is reasonable considering the inconvenience I have endured as well
as the company’s misrepresentation they have displayed by not fixing the problem
properly the first time.

The previously mentioned concerns regarding Comcast Cable services and problem
remediation describes my personal experience with the company. I am hopeful that my
concerns will be addressed in an appropriate and timely manner. If there are any
questions regarding my response, please call.

Sincerely,

Brittney Warner
Concerned Patron