Professional Documents
Culture Documents
Airport Operations
Airport Operations
Overview
1. 2. 3. 4. 5. Airline Representation Passenger Services Ground Services. Flight Operations. About Aviation Advantage.
1. Airline Representation
Contract negotiation and administration. Supervision and evaluation of contract compliance. Inventory management.
Financial responsibility.
Airline Representation:
Contract negotiation and administration.
Bundled services.
Outsourcing above and below wing services.
Airline Representation:
Contract Compliance
Station Manuals.
Preparation and maintenance of Stations Operations Manuals implementing customer standards and requirements. Training of all airport contract personnel.
Quality control.
Periodic check rides to verify performance of vendors.
Financial compliance
Auditing of services and invoices. Budgetary controls.
Airline Representation:
Inventory Management
Airline Representation:
Financial responsibility.
2. Passenger Services
Airline branding and visibility. Airport staffing Delay Amenities. International flights. Catering. Customer service.
Passenger Services:
Airline Branding & Visibility
Airport signage.
Arrival directional signage. Ticket Counter. Gate
FIDS
Provide graphics for flight information data system for airport operations.
Passenger Services:
Airport staffing
Gate personnel.
Boarding procedures and announcements. Passenger manifest reporting.
Passenger Services:
Coordination
Delay amenities.
Policy and procedure implementation.
Meal vouchers. Hotel and transfer vouchers. Shuttle buses. Re-accommodation on other airlines.
International flights.
International departure/arrival procedures. Security compliance.
Passenger Services:
Catering
Catering
Budget and cost of goods by flight. Menu and vendor selection. Supplies and inventory control. Snacks and meals. Beverages. Alcohol sales. Flight by flight reconciliation. Arrange for crew meals as required. USDA regulatory conformance for international flights.
Passenger Services:
Customer Service
Baggage service.
Customer care for lost and damaged bag claims via toll free number and e-mail. Coordination and delivery of misplaced bags.
Reservations.
On-line (web bookings). Call center operations. Software customized to customer requirements for yield, loads, manifests, accounting and management.
3. Ground Services
Ground Services:
Aircraft Ramp Services
Baggage.
Loading and unloading of baggage into or from the aircraft. Baggage handling and transfers. Assist in weight and balance issues.
Ground Services:
Aircraft Ramp Services, contd.
Into-plane fueling.
Fuel release coordination. Tracking/auditing of uplift receipts. Price monitoring for competitive cost.
De-icing.
Ground Services:
Aircraft Ramp Services, contd
Cleaning
Cabin cleaning. Lavatory servicing.
International flights.
Arrival/departure gates. Waste management.
4. Flight Operations
Flight Operations:
Flight Tracking
Customer aircraft.
Monitor all customer aircraft by satellite and station reporting to determine down line decisions, delay tactics and sub-service, if needed.
Related aircraft
Monitor aircraft of other airlines who are on the call list for sub-service to determine best options quickly in the event of a mechanical.
Flight Operations:
Communications
Schedules
Issue airline operational schedule to ground handlers, passenger services contractor and airport officials.
FLIFO.
Update flight information for reservation center and down-line stations.
Flight Operations:
Support Services
Landing Rights.
Arrange and coordinate international landing rights and approvals foreign governmental agencies, US Customs, US Department of Agriculture (USDA) and Immigration and Naturalization Services (INS).
Route Planning.
Assist airline dispatch with most cost effective options considering crews, fuel, customs, etc.
Crew Service.
Crew accommodations and airport transportation.
Flight Operations:
Load Control
Airports
Aviation Advantage has existing relationships in:
75+ domestic airports. Caribbean and Central America airports. Aruba Costa Rica Dominican Republic. Puerto Rico. Bahamas. Virgin Island (British/US). Martinique. Cayman Islands. Mexico Belize.