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Cablevision:: Leaving Brooklyn Behind
Cablevision:: Leaving Brooklyn Behind
Speed Test
CWA has helped customers test their internet speeds for the past 5 years. We have data from thousands of Cablevision customers in the Bronx and Brooklyn.
Brooklyn Bronx
Faulty Equipment
Low hanging wires Old antiquated equipment Safety issues Risks of stray voltage Fire hazards
Ropes are tied from the fire escape to cable and the loops, which could be dangerous to children in the building. Also, the box pictured on the pole is extremely old and rarely used these days. This antiquated box will lead to slow speeds.
Box
Low hanging wire drops to the street. This is dangerous and in reach of anyone walking by.
Cable runs along the fence, which is in itself dangerous. Cable then dips down along the fence into the reach of children.
The wires that bring service into the customer home are leaning against the power lines. Voltage could jump to the cable line and cause serious damage to a customers home or seriously injure someone.
Cablevision wires
Power lines
Here is broken hardware that should be connected. In this condition, the entire cable could snap in every direction. The equipment was being held together with duct tape. The worst part is that this is in somebody's backyard, no higher than 6 feet off the ground.
The low hanging wires are going directly on to the house. Stray voltage could go straight into the home.
These wires are hanging so low they are a threat to public safety. If there was stray voltage someone could be seriously hurt. It is so dangerous we could not walk away without reporting it to the fire department.
Customer Dissatisfaction
CWA randomly surveyed about 700 people in Brooklyn as they exited the subway in their neighborhood over the course of several days. Most were dissatisfied with the quality of the services provided. And most believed they were paying too much for their services.
Survey: Costs
90% of people surveyed pay over $100/month for their Cablevision services 88% thought the costs were too high for the services they were receiving.
Hurricane Relief
While Verizon and Time Warner automatically waved internet and cable bills for storm victims, Cablevision required customers to call and give notice that they were not in their homes. Cablevision argued they made customers aware of this abnormal policy. However when CWA called 50,000 people in storm-ravaged areas, 6,500 of them had been unaware of this policy and pressed one to connect with Cablevision to cancel their service for the month.