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    stonedtech
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    The document provides guidelines for security officers on taking witness statements and using their pocket notebook. It outlines basics like using black ink, completing all fields, and signing and dating entries. It also gives tips for active listening skills, questioning witnesses, recording details of incidents systematically, and guidelines for escalating force if needed to maintain safety. The notebook rules specify to record details like time, date, location, and to avoid errors or omissions in documentation.

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    The document provides guidelines for security officers on taking witness statements and using their pocket notebook. It outlines basics like using black ink, completing all fields, and signing and dating entries. It also gives tips for active listening skills, questioning witnesses, recording details of incidents systematically, and guidelines for escalating force if needed to maintain safety. The notebook rules specify to record details like time, date, location, and to avoid errors or omissions in documentation.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    26 views1 page

    Pocket Guides

    Uploaded by

    stonedtech
    The document provides guidelines for security officers on taking witness statements and using their pocket notebook. It outlines basics like using black ink, completing all fields, and signing and dating entries. It also gives tips for active listening skills, questioning witnesses, recording details of incidents systematically, and guidelines for escalating force if needed to maintain safety. The notebook rules specify to record details like time, date, location, and to avoid errors or omissions in documentation.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    WitnessStatements

    SecurityocerQuickGuide

    BASICS UseBlackInkOnly Completeallboxes(useN/Aifneeded) Donnotincludeopinions Witnessnameattopofeverypage Signatureatbo omofeverypage Signatureattheendofthelastwordon

    PocketNotebook
    SecurityocerQuickGuide
    BASICS
    UseBlackInkONLY

    Communica ons
    SecurityocerQuickGuide
    BASICS USEyourNameASKforTHEIRS ListenNodding,eyecontact Emphasiseputyourselfinthereplace AskQues onANDlistentoreplies Paraphraseinyourownwords Summarise Complianceposi veskills ASK70%willcomply Informtheywhy70%oftherestwillcomply
    GiveOPTIONS(nega ve)90%oftherestwillcomply

    AlwaysRecord
    Dayanddate meofdayandLoca on Anystaaccompanyingyouonshi Ruleoa erdutyReadyfornextshi

    NOTEBOOKRULES

    INTHESTATEMENT
    Setthescene meDateLoca on Occupa on=salesassistant,driveretc. DoNotuseHearsay DoNotuseNOTICEDuseISAW

    NoErasures(no ppex) NoLinesmissed NoBlankspaces Nooverwri ng(putlinethroughs llcanberead) Nowri ngbetweenlines NoSparepages Writeindirectspeech

    ConrmYesornoansweristhereanything thatIcansaythatwillgetyoutocomply Ac onIfneeded

    AAmountof meunderno ce DDistancefromwitnesstosuspect VVisibilityligh ng,weather OObstruc onsinview KKnowntosay?Seenbefore? T melapsebetweeniden ca ons Eerrorsbetweendescrip onandiden ca on 1Colour2sex3Age4Height5Build6hair 7complexion8features9clothing10carrying anything

    RECORDANDRETAIN
    Relevantissues

    ACTIVELISTENING (openminded)


    1. 2.

    Missingorwantedperson=NameDescrip on Bannedpersonsknowtroublemakers Lostorfoundproperty

    Dontthinkfaraheadaboutwhatyouare goingtosay Dontignoreeeing's Don'tpretendtounderstandifyoudon't Doacknowledgetheirpointofview

    WhenRecordingPersonsdetails
    Name(fullnamecheckspelling) AgeDOBandplaceofbirth(format0101 1980) 3. Sexmalefemaleunknown 4. Colourwhitenonwhiteunknown 5. Height(askifnotsure) Useformatwhenrecordingnames Surname,Firstname,Middlename,DOBandplaceof birth

    ESCALATIONOFFORCE
    SSecurityofselfandothers AA ack(personalsafety) FFlight EExcessiverepe on(nocompliance exhaustedverbal) RRevisedpriori es

    Useworkemailandphoneascontact details Noabbrevia onsorworkjargon

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