The Glastonbury Festival

1. What is the role of an operations manager such as Michael Eavis at the event? How does this change at different stages of the festival organization? Michael Eavis is responsible for organizing the whole process of the festival. This includes: Month/Period Role Taken by Eavis/ Events he is responsible for December License Application to local district council January Meet with Contractors and coordinators January Arrange for a band February-April Meetings and discussions to organize event : Forecasting of visitors, Handling the huge crowd, Planning the layout of festival etc May-Mid june Oversee Construction on site Festival week Supervising / Coordinating the events, making sure that no mishaps happen, providing quick service to those who are in need, making sure utilities are supplied Post Festival week Responsible for Removal of Service equipment Post removal of Service equipment Litter removal operation commences During Festival week Reducing environmental impact

2. List the different types of transformation processes involved in the festival Event Planning Glastonbury Festival License application Permission to hold event Contractors & coordinators Layout planning Construction Accommodation Contractors Utilities: Electricity, Water Theater & Circus Entertainment Cinema Art entertainment Market, Green Markets Shopping experience Gate and Traffic regulation Catering Food Rubbish & Hygiene Litter removal Ticket sales Charity

Vijay Krishnan A DM14257 Section - 2

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The Glastonbury Festival

3. What would you say was the competitive advantage of the festival? How would you define customers perception of this? The Following can be listed out as the competitive advantage of the festival: 1. Organized by a group of enthusiasts and volunteers not commercially driven 2. Building a self sustained camp site which has the facilities of a mini town 3. Providing basic infrastructure and utilities to the visitors 4. Having a wide range of events arranged 5. Providing market stalls and kids area 6. Promoting a Green Environment In total, the whole layout of operations has been planned in such a way that the festival caters to all the wants and needs of the people who come to the festival. The Layout has been designed keeping in mind that the people are comfortable with the services provided. This adds to the competitive advantage of the festival.

Vijay Krishnan A DM14257 Section - 2

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