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Therapeutic Communication
Therapeutic Communication
exchange of information, ideas of feelings. Purpose: Developing a therapeutic relationships Establishing rapport Exploring patients feelings and thoughts Facilitating personal growth and behavioral change Providing support and comfort
Keys to Successful Communication: Feedback Appropriateness Efficiency Flexibility -there should be an accurate return response. -response should be relevant. -message and question should be clear, simple and concrete -absence of over control and under control.
Factors that Influence Communication: Personal Factors Social Factors Environmental Factors
Therapeutic Communication Techniques: *Using silence *Providing general leads *Being specific *Using open ended questions *Using touch *Presenting reality *Seeking clarification *Offering self *Acknowledging or feedback *Focusing *Restating *Paraphrasing *Reflecting *Summarizing *Rehearsing *Encouraging comparison *Limit setting *Role playing *Empathy *Exploring *Active Listening *Giving Broad Openings *Stating The Observed *Voicing Doubt