IT - A cure for healthcare

Engr.Sobhi A.Batterjee President & CEO Saudi German Hospitals Group SHAPING THE HEALTHCARE INDUSTRY

Healthcare without IT is like a Factory without ELECTRICITY

IT is just not a technology IT is an enabler IT is a management tool

WHY IT IN HEALTHCARE

The Obvious: Speed, Reliability, Accuracy Internal Control Process Standardization Management Information and Decision Support System System Continuity (with staff changes) Quality of Care (e.g. Infection Control)

HEALTHCARE CHALLENGES
Providing effective, efficient healthcare is a challenge in todays rapidly changing healthcare environment. The industry is complex

Fragmented industry
Organized capital shying away

Skyrocketing Healthcare Cost

Industry lacks standardization

HEALTHCARE CHALLENGES.. Contd. Lack of private practice discipline

Secure, real time integrated information Health business intelligence and MIS is nonexisting

Most Personalized of all service industries

compared to airlines, hotel etc..

IT A CURE FOR HEALTHCARE

Hospitals are drowning in data And dying for information

SGH GROUP IT EXPERIENCE

SGH GROUP IT STRATEGY

Is to have a complete integrated IT enabled Information System from the 1st day of hospital operation

ELECTRONIC MEDIA RECORDS

Unified Patient Records Instant retrieval 24*7 No misfiling or lost files No Storage Space Needed

ELECTRONIC MEDIA RECORDS..contd.

No patient waiting time for retrieval of files to clinics Complete integration with Lab, OR, XRay, ICU etc A treasure of Decision Support Information

BILLING Client Transaction Management Control of Contract Terms

Eligibility Exclusion Deductibles

Approvals Rejections Real time capture of patient charges Automatic application of contract prices

CLINICAL SYSTEMS Panic Value Alerts Infection Control Alarms Blood Sugar Monitoring Program Drug Interaction Drug Food Interaction Vaccination Program Antenatal Care

PREVENTIVE MAINTENANCE

Automated Planned Preventive Maintenance with accountability to specific biomedical engineer and end user Automated Equipment Log
Increased Equipment Up time History Of Complaints / Diagnosis and Solutions

PREVENTIVE MAINTENANCEcontd.

Historical data enables easy problem identification and solution in case of Equipment Breakdown Online Registration of Complaints
Calculating Machine Down time Each Equipment as a cost and revenue center

PROCUREMENT & MATERIAL MGT.

Purchase Price Monitoring across group Online connectivity with Strategic Suppliers Reduce Inventory [JIT] Just In Time deliveries

Smart Bar coding techniques for efficient Inventory Management

PROCUREMENT & MATERIAL MGT

.

contd.

Integration of Information across the hospital stores / pharmacies Remote Monitoring

E-Procurement for better pricing and material management Integration to the internet for quotations and negotiations

BENEFITS OF

IT

Knowledge Management Provide Intelligent data base Activate Interface with other parameters to maintain patient records HIS enabled improvement
Financial & cost Mgt. patient care Standardization of Hospital Processes

BENEFITS OF
Ensure timely medical intervention
(clinical alerts) Electronic Medical Records Better Utilization Management Better Internal Controls

ITcontd.

BENEFITS OF
Eligibility Approval / Finger Prints and
Biometrics / Smart Cards

ITcontd.

Internal and External e-mail communication

Improvement in Quality of Care / Services

(Appointments/ Scheduling..)

BENEFICIARIES

Patients / Customers Hospitals / Providers Insurance Companies Ministries / Government Suppliers National and Regional Economy

OBSTACLES

Healthcare is fragmented Initial High Investment Healthcare Structure is different in different

parts of the world

Aligning with the work culture

OBSTACLES

Doctors are yet to be computer savvy Legislation Issues (HIPAA, Medical Records,
Prescriptions ..)

Standardization of Codes (ICD 9, 10, DRG,

CPT)

National and Regional Infrastructure

MANAGEMENT CHALLENGES
Managing Changing Relationship-Internal and External. Setting Consistent and Realistic Expectations. Engaging the Executive Team. Aligning Departmental and Organizational Structures. Recruiting and Retaining key Staff and Leaders.

Develop IT as a Competitive Advantage

Integrated Hospital Information System CARE QLIKVIEW Internet and Intranet/Extranet Enterprise Resources Planning (ERP) Telemedicine Balanced Scorecard E-Health

BASIC PLANNING GUIDELINES

Articulate how all technologies supports the organizations Mission and Vision. Establish firm expectations and stick with them Ensure key stakeholder participation Provide Leadership Support

RECOMMENDATIONS Regional/ National Healthcare IT Committee consisting of Private Hospitals, Healthcare and IT Professionals, MOH, Insurance Companies National Legislation on Minimum Automation Levels Link all Hospitals to MOH, Insurance Companies Promote e-business/E-Health

IT A CURE FOR HEALTHCARE

OPERATIONAL PROBLEM, IT SOLUTION STABLE & SYSTEM ORIENTED
It is more think of an

Next time you are faced with an

THANK YOU