KUKREJA INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY INTERNAL EXAMINATION PAPER 2012 FRONT OFFICE, B.H.M.

1st SEM
(10*1 = 10)

M.M. - 100
SECTION A (True or False) 1. 2. 3. 4. 5. 6. 7. 8. 9.

TIME- 3 Hrs

Double occupancy means a room sold twice. Modified American Plan is also known as Demi Pension Plan. The crew list is required by the Foreigners Registration Office. Bell boys check the occupancy status of rooms on behalf of the reception. Residential hotels provide long term accommodation to their guest. The concierge desk has a room rack. The first task of a GRE is to check the lobby managers log book. A room on a terrace is Hollywood Twin room. Condominium is a hotel owned by a single owner, who might use it for some part of the year and rent it out for the remainder of the year. 10. The doorman controls traffic at the porch. (Fill in the Blanks) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. (10*1 = 10)

Full form of EPABX is __________________________ Master bill on which all cash and credit transactions by the guest are recorded is called ________ Rooms next to each other are called ___________ The number of guests residing in a hotel is termed as _________ Guest baggage that has been kept with the hotel to be claimed later is called as ___________ Independent hotels that chain together are called ________ A group consists of minimum ____ members. A property that has self sufficient units with kitchenettes is called ______________ A meal plan that includes all meals in the room rate is called _____________ The quoted rate for the day is called the ________ (7*5 = 35)

SECTION B (any seven, each carry equal marks)

1. Write Short notes with Examples on: Resorts and Management Contract Hotels 2. Explain different Section of front office department? 3. Explain different types of meal plans with their needs and uses? 4. Explain the various types of scheduling done in Front Office? 5. Write Short notes with Examples on: Time Share Hotels and Condominiums 6. List down the various equipment that are used in front office? 7. List down the various Forms that are used in front office and draw the format of G.R.C. or Reservation Form? 8. Explain the guest cycle? SECTION C (any three, each carry equal marks) (3*15 = 45)

1. Draw down the organizational or hierarchical chart of a front office department of a 5* hotel and also list down the duties and responsibilities of a Lobby manager? 2. List down all the different types of Rooms and explain them? 3. Explain the basis of charging room rates and also explain the special rates that a hotel provides? 4. Explain Star System of Classification in details. Also give other ways of classification of Hotels? 5. Explain the various types of guests in detail and also write about Hotel Brochure and The Tariff Sheet?