Ramesh Kumar Keshvan, PMP

raam.mk@gmail.com +91 97380 72555 Bangalore - India

Summary:
12 + Years of progressive expertise in Projects, leadership and problem solving skills. Expert in Planning, Managing and Implementing Projects for Enterprise Service Management aligning to ITIL Process. Expertise in integrating and defining IT Solutions. Multi skilled professional with excellent track record of managing complex Technical Projects in various environments. Committed to managing Operations and Projects flawlessly while contributing to revenue producing activities. Presently looking to join a Company that Rewards efforts and Initiatives, while at the same time providing Progression and Development opportunities to its Employees. ITO Consultant III B, Hewlett-Packard GlobalSoft Pvt. Ltd. Bangalore February 2009 to till Date. Enterprise Services from HP Portfolio provides combination of Application Services (Apps) and Infrastructure Technology Outsourcing (ITO) with End to End Services and business driven in a flexible way to enable clients to lower their IT costs, optimize their operations, enhance their overall business performance, reducing security risks Roles and Responsibilities: Primary Role is to Effectively Manage the Planning, Building and Implementing the Solutions with Resources. Convert CtP (Concept to Production) Process which provides an integrated, organizational approach to effectively, Plan, Design, Build Deploy and Manage market facing Offerings and internal Capabilities for existing Customers. Develop Transformation plan, Implementation plan Transition plan and Operational readiness checklist. Deploy offerings and capabilities ensuring solution readiness and delivery readiness and move to steady Operations. Lead Level 3 Support for OVSC-HPSM in the Enterprise Services for Americas. Organizing and Managing resources to successfully complete project goals and objectives, while honoring the predetermined constraints. Accomplishments: The quantified combination of delivery resources (Solutions, Zero defects, SME Consults, Resource Allocation, Training facilities and processes) necessary for delivery to produce a specific output of service for an offering lead to 35% more stability in the environment. Managed and deployed Major Migration R3.4 globally across 3 regions and 2 dedicated instances improving the quality and increasing the Uptime (availability) from 90% to 99.9%. Cross functional Communicator easily interfere with High Profile Staff, Sponsors, and Teams. Recognized for consistent success in developing the processes and procedures to streamline operations and enhance revenue performance Effectively communicate Project status to the Stakeholders Identify, effectively communicate, and resolve Project issues and risks Coach, Mentor and Motivate Team members Develop Risk Mitigation Plans. Demonstrated outstanding leadership and Project Management Skills Excellent Documentation and Report writing skills Awarded for Exceptional Performance with Leadership Excellence Received Award and Recognition from Global Vice President for Enterprise Services (Rhonda Vetere)

Senior SI Engineer, Wipro Infotech. Bangalore February 2007 to September 2008. Pioneer in translating the defined ITSM processes into service management tool suite by strong quality processes with commitment to excellence implementing the Philosophy of Applying Thoughts. Roles and responsibilities: Implementation of IT Service Management Tools, Involving Developing, Designing, Integrating and Documenting the Entire Process to deliver Stake holders needs and expectations. Develop Project plans and Project Scope Statement and ensure milestones were met according to Schedule by Evaluating the requirements and expectations defining the Timelines required to complete. Develop and manage Project Schedules with Cross functional team to achieve on-time Project Completion and build a detailed WBS (Work Breakdown Structure) Integrate Scope, Schedule, Resource, and Risk along with Quality from Initiating to Closing a Project. Identify Prioritize and Analyze Risks enhancing opportunities to reduce threats in meeting the Objective and build a detailed Risk Register with the contingent plan Create a continual improvement process for elevating the Implementation Standards with synchronization to organizations objective and identifying quality policy in consistent with the Project goals along with deliverables with respect to scope. Analyzed results of implementation to discover more efficient ways to utilize resources to deliver in schedule. Delegate responsibilities and motivate based on the skills and strengths of the Team. Accomplishments: Assigned Project Manager Role for implementing a Challenging Project ca Service Desk for KPIT Cummins Received a CSAT 5/5 for Elevated the Implementation Standards reducing Project schedule by 40% using Definite Document for Implementation at Canteen Stores Department and Indian Railway Institute of Signal Engineering and Telecommunications utilizing the process setup at Lakshmi Vilas Bank Ltd and Honda Siel Cars India Ltd. Completing 80% of the Projects in the defined Schedule building Team Spirit with in all sub ordinates. Organize Training and creating consistency among all the team members for efficient and rapid deliverance. System Manager, Texport Industries Pvt. Ltd. Bangalore October 2005 to February 2007. TIPL built on a platform that strives to achieve maximum synergy towards providing quality apparels worldwide, Strategic Business Partner for Network Associates range of solutions for the Indian Subcontinent. Roles and responsibilities: Minimize the impact of incidents on the availability of services. Administration on Building a Strong Operational Guide from Baseline to Advanced Solution Guide. Development and Production Migration Process, Expertise in Mailing Solution. Overall responsibility for the resolution of all problems and implementation of changes. Accomplishments: Developing strategies and plans designed to promote process improvement and process management principles and practices across IT services. Proactively identify and manage potential major Incidents through alert management and trend analysis. Focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions. Statistical Process Control (SPC) is a unique process to give technical and functional support along with ROI to be measured very accurately to deliver new solutions SPC has been a successful concept in process of Mail Server migration (Lotus Domino R6.5), ERP implementation, Citrix Server Client Architecture.

Senior System Engineer, PCS Technologies. Bangalore Dec. 2004 to Oct. 2005. PCS Consulting division provides Consulting, Audit and Training services in Information Security Management System (ISMS) along with Risk Analysis for BTVL Bharti Tele Venture Ltd addressing IBM. Roles and responsibilities: Implementation of Security Management Frameworks with BS7799 Standards. Documentation and Analyzing of Daily Health Check Activities and Server Logs for improved productivity. Implementing disaster recovery and fault tolerance plans with Restoration drill & Disaster Recovery. Review ITSM compliance, ensuring all engineers deliver services in accordance with ITSM reference Model. Generate daily, weekly & monthly report on Backup as per GSD331. Accomplishments: Negotiate GSD331s and Customer Specific requirements, together with the Developing team, ensuring Customer satisfaction with service delivery. Providing expertise in the area of Risk Management and Information Security. Completion of programme deliverables creating on-line document Library for Backup management implementing GSD331 (IBM Security Assessment). Provided a high-level gap analysis against Enterprise Security Architecture enabling the Project Team develop the Plan and method for Migration. Documenting CSF (Critical Success Factor) lead to reduce the attrition rate and increase Team buy in. Server Administrator, Atria Institute of Technology. Bangalore July 2004 to December 2004. With The mission to build an educational institute of excellence with quality education the Atria Group of Companies set a Engineering Collage and involved in Implementing State of the Art Technology for the Their Computer Laboratory. Accomplishments: Lead student workgroup creation in order to streamline efforts during project completion, and to create a more efficient and responsive environment. System Engineer, Future BusinessTech India Pvt. Ltd. Bangalore January 2003 to June 2004. A company committed to optimize the long-term values of customers provides end to end solutions by Consulting, Integrating and Sourcing. Client: Accenture Services Pvt. Limited, Roles and responsibilities: Contribute to the overall availability & reliability of Services delivered to clients by achieving defined SLA targets. Accurately assess the impact of any incidents on the business and provide timely resolution of them. To prioritize and complete multiple tasks and fallow through to achieve project goals within deadlines. Performing system audits, patches and security management. Accomplishments: Administer, support and perform end-to-end co-ordination, within the Team Leads, and Project managers. Providing guidance and coaching to engineers to ensure Service Level Agreement Compliance and Security standards adherence by delivering both operational and technical solutions. Development and Client focused professional with experience in managing and supporting windows 2000 networks. Excellent documenting skills.

Customer Support Engineer, Microgate. Bangalore January 2000 to January 2003. Computing investments by providing the industrys best performing products along with the highest quality of services. Roles and responsibilities: Provide onsite technical support for all the Hardware and Operating System related issues. Lead and Plan the Daily activities among the Team members Supported server installations beside advanced Troubleshooting of Servers Hardware and Operating System.

Areas of Expertise:
Service Management: Standards / Frameworks: Documentation: Information Security: Operating System: HP Service Manager 7.x to 9.x ITIL V3, ITIL V2, PMBOK Project Management, Asset Management ISO20000, ISO 27001 Microsoft, HP-UX, Red Hat Linux

Education: Graduation:
Technical: Workshop Training: E-Learning:

Bachelor of Computer Application (2007) J.R.N. Rajasthan Vidyapeeth University. Udaipur. Diploma in Electronics and Communication (1998) Acharya Pata Shala polytechnic. Bangalore. Project Management Workshop (2008) Triumphsys. Mumbai. Microsoft Project Office Project 2007.

Certification:
Process: Professional: ITIL Foundation V3. Accredited Integration Specialist, HP Service Manager Implementation. Project Management Professional (PMP), PMI Inc.

Personnel:
Fathers Name: Passport Number: Residential Address: Keshvan M (LATE) G5370683 No 22, 1st Floor, 13th Cross, Nanje Gowda Layout, Thindlu Village, Yelahanka Hobli, Vidyaranya pura Post, Bangalore: 560097 E-Mail Address: Phone Number: raam.mk@gmail.com +91 97380 72555

Sincerely

RAMESH KUMAR KESHVAN