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POSITIONINGSTATEMENT INTRODUCTION BUSINESSPROCESSRESTRUCTURINGOUTSOURCEORINSOURCE APPLIEDPROCESSESANDMETHODOLOGIES
LISTENTOSPECIFICNEEDSANDREQUIREMENTS:.. FORGESUSTAINABLEBUSINESSRELATIONS:.. STARTWITHPILOTPROJECTS:. EVALUATERESULTSANDGETFEEDBACK:. INSTALLINTELLIGENTSYSTEMSFORFULLSCALEIMPLEMENTATIONS: MONITORPROGRESSMADEANDIDENTIFYDISCREPANCIES:... ASSESSSCOPEFORPROCESSVALUEADDITIONS: MAKEWAYFORIMPROVEDINTEGRATIONWITHOTHERPROCESSES:...
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BENEFITSOFBUSINESSPROCESSRESTRUCTURING
EVALUATINGFEASIBILITY: STARTINGSMALLPILOTPROJECTS: REGULARUPGRADESANDIMPROVEMENTS: VALUEADDITIONS:..
CONCLUSION
Positioning Statement
Businessprocessrestructuringisoftendefinedasanevolutionarytrend,quiteakintotheindustrial revolutionofthepastandtherapidlytransforminginformationalageofthepresent.However,when analyzedindetail,italsobecomesobviousthatongoingrestructuringexercisesaremoreofareflex actioninresponsetoGlobalization,intensecompetition,andrisingbusinesscomplexity.Opinions mayvary,butthefactisthatoverthepastdecade,businessprocessrestructuringhasprovenitself asthemosteffectivetoolfordevelopingandsustainingbusinesscompetencies,reducingoperational costsandaugmentingefficiency.Thiswhitepaperwillhighlighttheprocesses,tools,techniquesand conceptsthathelpachievecriticalbusinessobjectivesdescribedabove.
Introduction
WithGlobalization,competitionhasincreasedsubstantially,forcingbusinessestodevelopsuitable adaptabilitywiththeirimmediatebusinessenvironment.Ontheonehand,therearethecustomers withtheireverchangingneedsandontheotherthereisthemarketitself,whichisconstantly redefiningthebasicsofevolution.Sincesuccessdependsonhowwelladaptationsarecarriedoutto suittheeverchangingdynamismofthesetwofactors,itbecomesessentialthatexistingbusiness processesbereviewedandanalyzedonaregularbasis.Thebasicaimshouldbetoassessthe overalleffectivenessofcriticalbusinessprocessesandtocheckwhetherornottheycanbeimproved upon.Ifthereisscopeforimprovement,businessprocessrestructuringautomaticallybecomesthe nextstep,becauseitnotonlyhelpsimproveprocessefficiencyandquality,butalsoallows businessestoachievesignificantcostsavings.
Start with pilot projects: Everyprojecthascertainhiddendependenciesthatneedtobeidentifiedpriortotheactual initializationoftheproject.Sincestakesareoftenhigh,itisalwaysbettertostartwithsmall pilotprojects Thesizeofpilotprojectscanvary,butwhatisnecessaryisthatthebasicgoalsandobjectives shouldbemoreorlessthesameasthemainproject Pilotprojectscanprovidecriticalinsightsandvaluableprocessdata,allowingboththeclient andtheserviceprovidertoconfidentlycarryonwiththemainproject Thesizeandotherdetailsofthepilotprojectshouldbefinalizedinthepresenceofasenior memberfromtheclientside
Evaluate results and get feedback: Dependingonresourceavailability,bothmanualandautomatedsystemsneedtobeinstalled formonitoringresultsachievedthroughthepilotproject Discrepancies,ifany,needtobeanalyzedinordertoassesstheirdamagepotentialand deviseappropriatesolutionsforthem Pilotprojectsmaybecontrolledexperiments,buttheystillneedtobegiventherequired attention,becausethesuccessofthemainrestructuringprojectdependsonit Whileinitialfailuresmaydentmotivationlevels,theyshouldnotbeusedasareasonfor cancelingtheentiremainproject,althoughitisnecessarythatreasonsforfailuresbeidentified andbetakencareof
Install intelligent systems for fullscale implementations: ThepaceofadvancementsinInformationTechnologyandTelecommunicationssectorshas increaseddramaticallyoverthepastdecades,resultinginthedevelopmentofmanyuseful productsandservices.Theseneedtobeinstalledandputtogooduseforensuringthe successoftherestructuringproject Howeversincereducingoperationalcostsisoneoftheprimaryobjectivesofrestructuring exercises,itwouldbebetterifonlythosesystemsareinstalledthatarebothaffordableand effective.Maintenancecostsalsoneedtoassessedbeforeactuallyinvestinginanintelligent servicedeliverysystem Customerneedsandrequirementsshouldbegivenprioritywhilechoosinganappropriate servicedeliverysystem
Monitor progress made and identify discrepancies: Sincearestructuringexercisecanneverbecalledsuccessfuluntilandunlessthedesired goalsandobjectivesareachieved,itisalwayswisetoconstantlymonitorprogressmade Chancesofdiscrepanciesarelowiftheprescribedguidelinesarefollowed,butsincethereis alwaysaslightchance,itwouldbebetterifeffortsaremadetoidentifycurrentandpotential discrepancies Evenmoreeffortneedstobeappliedforevolvinginnovativesolutionsthatcanworkaround potentialproblemsandissueswithoutincreasingtheoverallcostofoperations Timeispreciousanditwouldhelpifdiscrepanciesarecorrectedassoonaspossibleafter identification
Assess scope for process value additions: Abusinessprocessrestructuringprojectmayalreadybedoingquitewell,butsinceit's sustainabilitydependsontheavailablepotentialtointroducemorevalueadditions,itmakes sensetobeproactiveandmakeregularassessmentsofapplicablevalueadditions Oncethepotentialforvalueadditionshavebeenidentified,itneedstobecommunicatedtothe clientassoonaspossibleforgettingthegreensignal.Identifiedvalueadditionsoftenhavea limitedshelflifeandithelpsiftheirpotentialisrealizedbeforetheirexpirationdate Onlywhentheclientseesmorebenefitscominghisway,willhegivehisapprovalfor expandingthescopeofongoingrestructuringprojects
Make way for improved integration with other processes: Inthelargerinterestofthebusiness,itisalwaysbettertoputinextraeffortsforintegrating restructuringexerciseswithothercriticalprocessesofthebusiness Restructuringexercisesshouldbeviewedasapartofacomplexsetupandasacritical functioncomplementingthecoreprocessesratherthanastandaloneevent Forimprovedintegration,boththeclientandtheserviceproviderneedtoworktogetherby sharingvitaldataandinformationandvaluableinputs,suggestionsandfeedbacks Improvedintegrationwillmakeiteasiertoachievetargetedorganizationalgoalsandobjectives andmayevenhelptolookbeyondthem
Conclusion
Businessprocessrestructuringhasbeenusedsuccessfullybymanybusinesses,bothlargeand small,forachievingtargetedgoalsandobjectives.Whiletheactualblueprintofarestructuring exercisemayvarydependingonthetypeofbusinessprocess,thetechniquesandmethodologies describedabovearecommoninmostcases.Everybusinesscertainlyhastherighttomake appropriatechanges,butitwouldhelpiftherestructuringplandoesnotdeviatetoomuchfromthe guidelinesdiscussedabove.Thisisapplicableevenmoreinthecaseofbusinessesthatare restructuringforthefirsttime.Restructuringexercisesdirectlyaffectpresentandfuturebusiness prospectsanditisalwayswisetoavoidunnecessaryrisks.Achievingplannedobjectivesshouldbe theonlyaim,ataskthatbecomeseasieriftheprescribedguidelinesarefollowed.
Telegenisys
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June,2008