UNIVERSITI TEKNOLOGI MARA KAMPUS DUNGUN,TERENGGANU

HOSPITALITY OF INTRODUCTION (HTM 130)

RESIDENCE RESORT
Paka,Terengganu
GROUP MEMBERS:
ANIS FARHANA BINTI MOHAMED PILZI NOR AINI BINTI ABDUL RAHMAN FATIN ASFEA BINTI ZALUDIN NUR FATHIN IZZAH BINTI MOHD NAZERI (2012258744) (HM115/1A) (2012804016) (HM115/1B) (2012624636) (HM115/1A) (2012262406) (HM115/1B)

LECTURER : PUAN WAN NAZRIAH BINTI WAN NAWAWI

DATE OF SUBMISSION : 15 AUGUST 2012

CONTENT
NO. 1. 2. 3. 4. 5. 6. 7. SUBJECT Residence Resort,Paka Terengganu Introduction Push Factors Pull Factors Recomendation Conclusion Appendixes PAGE

(ada gambar logo resort kt sini)

RESORT ADDRESS :

Lot 473,Kampong Cacar,23100 Paka Terengganu Tel : 09 827 3366 Fax : 09 827 3388 Emal : rrp@resdenceresortpaka.com Webste : www.resdenceresortpaka.com

INTRODUCTION...
RESIDENCE RESORT PAKA s owned by Puan Nor Asah Bnt Dato Mahmud. It was offcally open on 15 May 1995. The mnstry of toursm awarded 4 stars ratng to the Resdence Resort Paka.It conssts of 75 rooms whch s 28 Deluxe Queen rooms, 24 Deluxe Twn rooms, 16 chalets and 7 Sute rooms. ROOM RATES : 1. DELUXE RM 350.00 2. CHALET KAMPUNG VIEW RM 400.00 3. CHALET SEA VIEW RM 450.00 4. EXECUTIVE SUITE RM 600.00 5. BUNGALOW RM 1050.00 6. EXTRA BED RM55.00

SPECIAL ROOM RATES for semnar, conference, and groups kndly contact Sales Department. To expand more n depth n toursm ndustry, ther servces nclude Specalty Restaurant, Health & Spa Beauty Treatment and total buldng mantenance servces. The others facltes and services that they provded are swmmng pool & wadng pool, jaccuz, ballroom & functon rooms, busness centre, nternet/WF servces, readng room, chldrens games room, gymnasum, room servce, sejadah upon request, surau, laundry servces, banquet, prvate karaoke room , gft shop, health & ftness spa (Ledang Spa) and lmousne servce. Furthermore, the facltes that are provded n room are mn refrgerator, colour TV/ASTRO, coffee / tea makng faclty and IDD telephone. At the resorts man restaurant , Gelombang Caf, guests can well sample the sumptuous local and western delghts they have to offer . All the dshes are freshly prepared by ther chefs.

PUSH FACTORS
WEDDING CEREMONY -People that want to do the weddng recepton ceremony at hotel wll come to the hotel to make ther weddng ceremony looks luxury . HONEYMOON -Couples of husbands and wves wll choose an nterestng hotel to go for ther honeymoon. FAMILY DAY -Groups of people come to the place and make events wth ther famly members or company famly staffs . BUSINESS MATTER -The corporate clents such as from Petronas sdn bhd wll book meetng room at the hotel f they need to deal wth ther clents outsde of ther company. MOTIVATIONAL SEMINAR -Students are usually go for academc semnar or motvatonal semnar that have been organzed by the organzer. FAMILY VACATION -Parents usually go for famly vacaton durng school holdays wth ther chldren. REUNION -Any graduate student from university or high school can reserve a place where they can create their event smoothly with the provided facilities.

PULL FACTORS
FOOD AND BEVERAGES -They provde dfferent menu in their caf every month accordng to the theme-western, chinese, tradtonal, nas kandar and etc. The hotel also make the iftar session every day in the month of Ramadhan, which is the berbuka puasa or also known as Ramadhan buffet. Ramadhan buffet provide a variety types of food and beverages so that the guest can enjoy infinitely. BEACHES -there s a clean and beautful beach that provde a breath-taking vew for the guests to enjoy. A newlymarried couple can make their sweet memories at the beach while they were enjoying sunset and candle light dinner beside the beach. INDOOR AND OUTDOOR ACTIVITIES -There are many addtonal facltes and servces provded n the hotel so that the guest can get the benefit from it, such as the childrens games room, reading room, gymnasium, surau, karaoke, and spa. Outdoor activities can be done at the sandy beach at the back of the hotel. For example, the guest can make a request to make a telematch or any beach game and also a firecamp event. Furthermore, the guest who loves adventurous activities can also enjoy beach volleyball. LOCATION OF THE HOTEL -Its simply the best escape from the hustle of urban madness to the undisturbed town of Paka, a quaint suburb in the state of Terengganu, East Coast of Peninsular Malaysia. This location is perfectly for the guest who want to release their tension from his or her works.

RECOMMENDATION

The hotels logo at the front gate -The hotel management should mproves the front gate as their main entrance by addng the hotels name and logo, so that the guests wll easly recognze the hotel. Besdes, the guests wll feel more welcome. Landscape -The landscape outsde of the hotel should be more fascnatng with flowers and the gardener should always trm the trees because the trees s very messy and not well organzed. Parkng lot -We suggest that they must add more parkng lot for the guests. When the school holday is arrived ,there s not enough parkng for the guests to park ther cars. Sometimes, the guest are coming with their families by bus and the bus need a parking too. So, it is comprehensive for the hotel too build a parking lot for buses. Main entrance -When the guest first enter the hotel, they will go to the reception counter for checking in into hotel. So, it is very important for the counter to look cheerful and harmony. The receptionist should also be friendly to serve the guest, so that the guest feels welcome..

APPENDIXES
appndxs ni gmbr2.. any pictures yg korg amik nt. paste kt sini ok? ^^

CONCLUSION

RESIDENCE RESORT in Paka, Terengganu is one of the best place that people prefer to spend their time whether in business matter or leisure. The hotel provides many facilities so that their guests have many choice on what the activities that they want to do during their vacation or trip. For the guests that because of their business matter, this hotel is the best choice as it is fulfill their needs to achieve their personal goal. The room rates also affordable and not too expensive. The food also are very delicious and healthy. The accomodation is very comfortable and suitable for everyone. The location of the hotel is also easy to find and the environment of the hotel is really ecofriendly. The beautiful beach that located near to the hotel also attract the guests to come and enjoy their vacation. This hotel will give the best service for the guests to stay in and the guests will surely satisfied with thier service provided. The serene shores of Paka is ideally built with Residence resort, that brings you a whole new meaning of total comfort.