GLENN A.

MONTES PHR
(631) 321-4347 glennmontes@optonline.net West Islip, NY 11795

Sales | Employee Relations | Operations | Team Leadership

Accomplished business leader with track record of consistently producing outstanding results. Innovative business strategist with a talent for building goodwill along with a history of improving processes, implementing training initiatives, and transforming the workplace culture. Core competencies include:

Leadership & Team Building Regulatory Compliance Collective Bargaining Agreements Cost Control & Containment Project Management Strong Interpersonal Skills

Analytical & Strategic Thinking Training and Development Labor and Employee Relations Process Redesign & Change Management Quality Management Strong Organization Skills

P ROFESSIONAL E XPERIENCE
Unit Leader, 2006 - Present NESTL WATERS NORTH AMERICA Long Island City (2009-Present) Hauppauge (2006-2009) Unit Leader of the Year 2008. Number one in the nation in distribution of case goods in 2006 and 2008 and number one in the NE Division in 2007. My team grew that highly profitable business over 18% in three years. In February 2009 Led Team to first in company history sales goals. Lead Operations Leader of a branch that generates over $21 million a year in revenue and consists of 36 routes. Sought after people development and mentorship abilities. Have had multiple direct reports promoted to various positions of increased responsibility and leadership roles. Helps people to seek and learn how to solve problems themselves. Strong project management skills. Worked successfully in partnership with teammates from other departments on several initiatives such as Long Island City Branch improvement projects. All within budget guidelines. Have well developed insight skills. Lateral thinking abilities. Will ask Why Not? then develop action plan to put idea in action. For example: Developed new morning One on One process for Route Sales Force which led to improved results and business plan execution. Adds value to customer experience by focusing training and development of employees towards the goal of building long term relationships with customers. Involves a proactive customer service model rather than a reactive one. Demonstrated business courage. Embraces a challenge. For example: Assuming leadership of lowest performing team in the country immediately after leading highest performing team in country. Takes initiative by taking action with an eye on the future success of the organization. For example: I have identified, trained and mentored several employees into leadership roles. Exhibits proactive cooperation by basing decisions on what is right for the entire business. Develops and supports an open environment where challenge and disagreement is viewed positively and seen as an opportunity for betterment. Key contributor to an open and supportive culture that helps to maintain a union free location. Able to communicate a compelling vision to gain cooperation in achieving objectives. Inspires others to believe in their own ability to be successful. Offers support, training and encouragement to others in their pursuit of excellence. Masters Degree in Human Resource Management and PHR certification. Strong advocate for a safety centered culture. Oversaw a 73% reduction in safety incidents year over year.

Montes, Glenn A. Resume

District Sales Manager, June 2004 March 2006 GEORGE WESTON BAKERIES Led a team of up to seventeen Route Salespeople with a business that generated over $5 million a year in sales. Directly responsible for the product line sales growth of over fifty 7-11 convenience stores; 48 major supermarkets; five mass merchandiser/ club stores and several hundred other small to mid-size retail customers. Responsible for the forecasting and ordering of all products needed for District by utilizing forecasting, marketing and sales data software. Key Account responsibilities for areas Stop and Shop supermarkets. Ensured administration of Collective Bargaining Agreement including route bidding and grievance resolution. Provided overall front line Human Resource support for my team consisting of: Coaching, Counseling, Training and Development as well as other Generalist functions. Had top returns improvement New York Region for first trimester of 2005 amounting to a savings of over $80,000.

Self Employed Business Owner, May 2002- June 2004 CARVEL AND SUBWAY Owner of two successful Carvel Ice Cream Franchises and a Subway Restaurant franchise. Negotiated terms of purchase and eventual sale of these businesses. Initiated Just in Time ordering system throughout locations which ensured adequate stock levels with minimal cash tied up in inventory. Recruited, hired and trained staff for all stores ensuring appropriate staffing levels to optimize customer satisfaction. Ran in-store marketing promotions to drive customer satisfaction and increase revenue. Acquired food safety certification from Suffolk County. Responsible for ensuring compliance with all pertinent government and franchisor regulations. Successfully completed Franchisee business schools which taught fundamentals of running an independent business.

District Sales Leader, December 2000- May 2002 FRITO LAY, INC. Led a Team of up to fifteen Route Sales Representatives in a District that generated over $4 million in sales and which consisted of approximately: 71 7-11 convenience stores; over 70 pharmacies; 32 supermarkets and over 80 other retail accounts. Exceeded goal by growing total sales 4.4% in first year. In same time frame also grew focus items such as Dips and Salsa 7% and Lay's Potato Chips 6%. Grew 7-11 convenience store sales over 11% for the year. Responsible for complete front line support of my team including: coaching; developing; training; maintaining compliance with union contract; grievance resolution and other related business functions. Coordinated major route restructure resulting in increased revenue generation; higher morale and improved customer service. Received a rare Above Standard rating as a Graduate of Frito Lay's DSL Academy.

Montes, Glenn A. Resume

E DUCATION Masters Degree HUMAN RESOURCE MANAGEMENT Stony Brook University - 4.0 G.P.A. Bachelor's (BA) Degree HISTORY Queens College City University of New York

R ECOGNITION
National recognition as Unit Leader of the Year in 2008. First Unit Leader in NWNA history to achieve key sales goals. Received a rare Above Standard rating as a Graduate of Frito Lay's DSL Academy. Numerous performance awards and recognition available upon request. Master's Thesis nominated for Deborah C. Hecht Memorial Award for outstanding writing and research. At Weston, had top returns improvement New York Region for first trimester of 2005 amounting to a savings of over $80,000.

O THER
Well skilled in MS Office. Masters Degree GPA 4.0 out of a possible 4.0. Masters Degree coursework included: Organizational Change and Development; Ethics; Benefits and Compensation; Leadership and Public Policy, among others. Smith System safe driving program instructor. Professional in Human Resources (PHR) certification.

Montes, Glenn A. Resume