unit

2
comprehension

Travel
A
airport hotel

Business Leaders on FT.com

before you watch

Think about international travel. Look at the words in the box below. Tick 3 the words you expect to hear in the video.
plane email room key security convenient passport

Andy Cosslett is Chief Executive of InterContinental Hotels Group. In the video he doesnt only talk about hotels. Which of these topics does he talk about?
a) delayed flights b) security at airports d) management at Heathrow airport e) using mobile phones on planes f ) checking in and out of hotels

c) problems in sleeping on planes

Read the statements below. Watch the video again. What does Andy actually say? Tick 3 the statements which are true.
1 Security checks are very important at airports in Africa. 2 The need for security is used as an excuse for other problems at airports. 3 Lagos is the worst airport in the world. 4 Travelling to Heathrow is still a disappointing experience. 5 Senior managers at Heathrow stay in their offices and dont watch the real work with
customers.

6 Managers in hotels often walk around the hotel to check on any problems. 7 Some of the problems at Heathrow are caused by the fact that it is an old airport. 8 Andy wants people to be able to use mobile phones on planes. 9 Andy thinks new technology will change the way that hotels are run. 10 Andy says we wont see changes in hotels until ten years from now.

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Pearson Education 2010

Market Leader Intermediate 3rd Edition

unIT 2 TRAvEL

vocabulary

Look at the words in italics in the sentences below. Choose the correct option to complete the sentences. Watch the video again to check your answers.
1 If something bugs you, it
a) annoys you. b) makes you ill. c) frightens you.

2 If you get your act together, you

a) imagine that you are doing well. b) organise things efficiently. c) waste a lot of time.

3 If youve got to do a better job, you need to

a) earn more money. b) offer an improved service. c) find a different employer.

4 If management walk the floors, they

a) keep in touch with customers and employees. b) walk around with nothing to do. c) avoid spending time in their offices.

5 If you give people a lot of credit for what they have done, you
a) appreciate what they have achieved. b) lend them a lot of money. c) make them pay for past mistakes.

6 If you take on a difficult legacy, you

a) can build on historical infrastructure. b) have money to make improvements. c) inherit mistakes from the past.

7 If something is a big no no, it is something which

a) you dont have to do. b) is unacceptable. c) never happens. he wants to know about a) major changes in hotels. b) large objects in hotels. c) large rooms in hotels.

8 When the interviewer asks Whats the next big thing in hotels that we can look forward to?,

9 When Andy says technology will change the experience in hotels, he means that
a) all hotels will have televisions and email connections. b) hotels will become more expensive. c) hotels will become more convenient for customers.

10 When Andy says eventually, you wont need a room key, he means
a) you wont need a room key now. b) you wont need a room key in the future. c) you wont need a room key for special events.

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Pearson Education 2010

Market Leader Intermediate 3rd Edition

unIT 2 TRAvEL

language work

Choose the best word to complete the sentences.

1 Weve all had _________ queue for check-in at airports. (to / at / on) 2 A walking stick should never be used _________ a weapon. (to / as / from) 3 Flying _________ JFK on a Friday afternoon is a challenging experience. (in / inside / into) 4 I cannot imagine _________ you need to carry a banana in your hand baggage. (because /
so / why)

5 I am looking _________ to my vacation in August. (on / forward / after) 6 What do you mean _________ that? (with / in / by) 7 After you get contact lenses, you can dispense _________ your spectacles. (away / with / for) 8 She used an expensive silk scarf _________ cover her head. (for / as / to) 9 Technology will revolutionise this industry _________ the next decade. (over / with / for ) speaking strategies

Andy Cosslett is speaking spontaneously, but he is also careful about what he says. He often uses delaying strategies to give him time to think of the answer or the best words to communicate the answer. Watch the video and listen carefully. Choose the sentence which has the same meaning as what Andy says.
1 Well actually the things that, the things that most bug me, obviously are problems at
airports. a) I often see bugs at airports. b) I really hate the problems at airports. c) I really hate airports. excuse for, for other things. a) Security is an important part of the problem. b) I often think about security problems. c) Security is used as an excuse for other problems.

2 Partly because of security but, but I think quite often security is used as a convenient

3 Ooh. Well I used to go to, um, Africa quite a bit.

a) I used to go to Africa quite often. b) I used to live in Africa. c) When I was well, I often visited Africa.

4 Id have to say probably Lagos would be, would be a challenging place to go.
a) In my experience, travelling to Lagos airport is often difficult. b) There are probably a lot of problems in Lagos. c) I was stopped and challenged at Lagos airport. experience. a) Im often afraid when Im at Heathrow airport. b) Im sorry to say Heathrow is not a good airport. c) Heathrow airport is worse than it was in the past. So, where are they? a) Why dont managers regularly visit all parts of the airport as managers do in my hotels? b) There arent enough managers at airports. c) I dont see airport managers in my hotels now.

5 Um, and and, I think Heathrow, Im afraid, is still, uh, you know, a very disappointing

6 I dont see management walking the floors there. I see them in my hotels all the time.

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Pearson Education 2010

Market Leader Intermediate 3rd Edition

unIT 2 TRAvEL

7 I think some, some facility in the chair to be able to send emails is a, good idea, uh and
should be encouraged. a) People often have good ideas when sitting on planes. b) It would be useful to be able to send emails from your seat on a plane. c) People should be encouraged to send emails when they are on planes. could be. a) We have not used technology too much in hotels. b) We have used technology very badly in hotels. c) Technology could be used better in hotels.

8 Well, I think the whole way that technology has not been used to the extent that it

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Pearson Education 2010

Market Leader Intermediate 3rd Edition