Industry Report:

Infrastructure Asset Management

Julia Mansell, Lead Analyst, IAM Exchange 18-20 March, 2013 London, UK www.iamexchange.com

18 20 March 2013 London, UK

Improving Asset Performance Comes Out as Top Challenge for Infrastructure Asset Management Professionals
To better understand the key trends impacting the infrastructure asset management industry IQPC Exchange examined the top 3 priorities facing COOs, Managing Directors, Directors of Asset Management, Maintenance and Operations representing companies from the utilities, oil and gas, aviation, highway, port and rail sectors across Europe. We asked our community about their concerns and priorities for the coming year. Throughout the report we have highlighted extracts from the respondents on the challenges they are facing and their top priorities for the year ahead.

The Results:

Asset Performance
How can I improve asset health and performance to deliver a stable service? Improving asset performance is the biggest challenge facing 76% of asset management professionals in their current projects. It is a particularly acute challenge when maintaining older assets and infrastructure. Delivering a reliable and stable service that keeps customers happy is of paramount concern, and finding ways to link improved asset management to drive better customer service is a key priority, but implementing and measuring the right performance indicators to help achieve this can be very difficult.

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18 20 March 2013 London, UK

Regulation
How can PAS 55 accreditation help me optimise my asset management projects? For such highly regulated companies its understandable that demonstrating regulatory compliance is the top priority for 63% of asset management professionals. Health and safety regulations, including protecting the lone worker in the field, is a primary focus, while practitioners also want to understand how PAS 55 accreditation can help optimise asset management. Several respondents stated that clarity on how carbon emission and climate change regulation will affect the asset management industry.

Risk Management
How can I improve asset health and performance to deliver a stable service? Improving risk management came out as the biggest challenge for 60% of asset management professionals not surprising for companies operating in such highly regulated industries. Industry practitioners do not fully understand the total cost of project ownership and struggle to reduce lifecycle costs. Forecasting - and then mitigating - people, process and performance risk in complex projects is also a huge challenge.

Strategy
How can I build a sustainable asset management strategy? 30% of asset management professionals stated that they struggle to create a sustainable asset management strategy, and require guidance in pulling together the plethora of tools and solutions deployed across the business. Looking ahead to 2013, building a sustainable asset management road map and realising the full potential of infrastructure asset management are top priorities for many practitioners.

People
How can I help my CEO understand the value of asset management and secure support for new projects? Given that people engagement usually registers as one of the most complex challenges in any project, it was surprising to see that only 23% of respondents indicated that a lack of end user buy-in was their most pressing challenge. Practitioners struggle to gain support from peer level stakeholders (such as Heads of Maintenance and Operations), communicate the value of asset

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18 20 March 2013 London, UK management to executive leadership and change the perception of asset management within the business.

Data Management
How can I extract value from my asset data to improve performance management? While many practitioners recognise the value of smart data management, 19% admitted that they dont make the most of data to help improve service delivery and asset performance. Improving data quality and data collection processes in the field are two of the biggest priorities for asset management professionals looking to improve data management.

Smart Grid
How will smart grid deployment impact on my asset management projects? Finally 8% of industry practitioners require further clarity on how smart grid deployment will affect their asset management initiatives and future investments in tools and technologies.

2013 Infrastructure Asset Management Exchange

Taking place 18-20 March 2013 the Infrastructure Asset Management Exchange brings together 80 COOs, Managing Directors, Heads of Asset Management, Maintenance and Operations from leading enterprises across Europe to meet with a select group of leading solution providers and industry analysts to find solutions to their most pressing asset management challenges.

For more information on the 2013 Exchange: Visit: www.iamexchange.com Call: +44(0) 207 369 9484 Email: exchangeteam@iqpc.com Join our LinkedIn Group Follow us on Twitter! #IAMEX

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