Harrison Ghys

1/531 King Street, Hm: 9516 0284, Mob: 0449 722 170
Newtown, Sydney, NSW 2042 Email: blindraven@gmail.com

Career Objective
To assist innovative and customer service oriented companies via highly-regarded technical expertise, customer focus
and personal dedication, further building my career in Information Technology.

Qualifications
Small business owner – Open Source/ Linux system configuration, maintenance and web-site design (2007-2009)
Information Technology Certificate 3 – TAFE (Sydney, 2005)
Certificates of General & Vocational Education – TAFE (Sydney, 2002-2005)
Responsible Service Certificates – TAFE (Sydney, 2005, Responsible Service of Alcohol & Conduct of Gambling)

Career Outline
Harrison Ghys (self employed) Jan 2006 – Feb 2009
Sole trader providing Linux system configuration, web-site design and database population services

Harrison Ghys (self employed) (Part time during studies) Oct 2004 – Dec 2005
Sole trader bundling laptop sales with pre-configured Linux operating systems and applications)

Ashfield RSL (Casual during studies) Jan 2005 – Dec 2005

Customer Hospitality & Gaming

Getronics (Temp.) Mar 2004 – Sept 2004

Hardware Engineer – Infrastructure deployment project

Optus (Cable Internet, ADSL, Optus TV, Phone line, Mobile, Dial up) May 2003 – Mar 2004
Corporate Sales

(Moved back to Sydney) (Sep 2002 – April 2003)

GIO Jun 2002 – Aug 2002

Team Support – Help desk and claims

(Moved from Sydney) (Jan 2001 – May 2002)

Ingenico (Temp.) 2000 – Dec 2001

Technician – Configuration & rollout

Key Achievements
• Small business proprietor winning customers for Linux system configuration, web-site design and database
population services, including:
o www.rivettingpromotions.com (Australian band touring management and information portal)
o www.blink.net (Sydney’s largest alternative night club)
o www.fiend-magazine.com (Australian Gothic Magazine information portal)
o www.jungle-drinks.com (promotion for Brazilian sports drink)
• Closed deals, while completing studies, for pre-configured laptops via Sydney Linux Users Group referrals
• Deployed software infrastructure across all St George Bank branches in Australia with recall/roll back for
organisations like CSIRO and Energy Australia. Operations spanned warehouse to retail outlets within 6 months.
• Consumer sales with ACCC reporting for range of internet connectivity options, including rapid response to
objections, leading to Sales High Flyer of The Month, for 2 months in a row.
• Consumer-facing representative for major insurer
• Configured secure financial transaction (EFTPOS) terminals for customers like McDonalds, Woolworths, BP, etc
 Career Experience

HARRISON GHYS (SELF EMPLOYED) Jan 2006 – Feb 2009

Position: Sole trader providing Linux system configuration, web-site design and database population services

Responsibilities

• Small business proprietor providing system configuration, web-site design and database population services.

Achievements

Won business with customers such as:

• www.rivettingpromotions.com (Australian band touring management and information portal)
• www.revelations-jubei.com (Sydney based technical user group)
• www.blink.net (Sydney’s largest alternative night club)
• www.revelations-horde.com (game guild web site)
• www.guild-portal.net (on-line community, featured forums, user group accounts, extensive database management)
• www.fiend-magazine.com (Australian Gothic Magazine information portal)
• www.jungle-drinks.com (promotion for Brazilian sports drink)

HARRISON GHYS (SELF EMPLOYED) (Part time during studies) Oct 2004 – Dec 2005

Position: Sole trader bundling laptop sales with pre-configured Linux operating systems and applications)

Responsibilities

• Helping customers formalise their technical and usage requirements

• Processing purchase orders
• Purchasing and configuring laptops
• Installing and configuring Linux operating systems and applications

Achievements

• Developed reputation within Sydney Linux Users Group, who then referred customers to me
• Able to win business and satisfy customers whilst completing studies

ASHFIELD RSL (Casual during studies) Jan 2005 – Dec 2005

Position: Customer Hospitality & Gaming

Responsibilities/ Achievements

• Service to maintain and build patronage for food, wine and tender throughout RSL (e.g. bartender and Keno)
• Ensured compliance with Responsible Service of Alcohol & Conduct of Gambling legislation

GETRONICS (Temp.) Mar 2004 – Sept 2004

Position: Hardware Engineer – Infrastructure deployment project

Responsibilities

• Deploying Spider software infrastructure across all St George banks in Australia

• Recall and Rollout for companies including CSIRO, Energy Australia – Newcastle, St George House – Cronulla
and individual branches

Achievements

• This work was successfully completed to schedule, with software staging using “ghost”, physically deploying the
nodes on site and working within a very restrictive timeframe in the banks after closing hours.
• Operations spanned warehouse to retail outlets within 6 months.
OPTUS May 2003 – Mar 2004

Position: Corporate Sales

Responsibilities

• Appointments to establish client needs for Cable Internet, ADSL, Optus TV, Phone line, Mobile, Dial up products
• Booking sales with Australian Competition and Consumer Commission (ACCC)
• Manage sales queries and issues

Achievements

• Impressive frequency of appointments and on-the-spot sales via cold-calling – completely commission based
• Rapid response to sales queries and issues, leading to Sales High Flyer of The Month, for 2 months in a row

GIO Jun 2002 – Aug 2002

Position: Team Support – Help desk and claims

Responsibilities / Achievements

• Consumer-facing representative for major insurer

• Help desk and assistant claims analyst with medical appointments
• Organising payments, database entry and filing with use of Lotus Notes and email clients

INGENICO (Temp.) 2000 – Dec 2001

Position: Technician – Configuration & rollout

Responsibilities/Achievements

• Configuration of secure consumer financial transaction (EFTPOS) terminals.

• Customers included major corporations like McDonalds, Woolworths, BP, etc
 Personal Details
CUSTOMER FOCUS

I enjoy assisting customers, analysing their needs, designing and delivering solutions, and providing ongoing support
with rapid follow up and attention to details. I have a calming charisma and a confident delivery that customers take
comfort in, making sales and client support some of the areas I excel.

TECHNICAL SKILLS

Computer desktop hardware and peripherals – Intermediate Advanced

Linux, OpenSource components and application software sourcing and configuration Intermediate
Lotus Notes Intermediate
Macromedia Dreamweaver Intermediate
MS Access Advanced
MS Excel Intermediate
MS Office Advanced
MS Publisher Advanced
MS Word Advanced
Photoshop Advanced
Wordperfect Advanced
ACCESS Intermediate
SQL Server Intermediate
Ethernet Intermediate
IIS Beginner
LAN Intermediate
Novell Beginner
TCP/IP Intermediate
MS DOS Advanced
Windows 95 Intermediate
Windows NT Intermediate

EXAMPLES OF LINUX EXPERIENCE

1. Sourcing and configuring software components

2. Partition management
3. Remote server administration via SSH
4. X windows environment
5. Configuration of network and Internet / Intranet
6. DHCP
7. Configuration of sound using both ALSA and OSS
8. Installation and configuration of drivers including graphical, raid, hard disk etc.
9. Comfortable in a console environment
10. Familiar with an intermediate level of commands
11. Familiar with Slackware, Debian, Ubuntu, SuSe, CentOS, RHEL and minimal server
12. Familiar with SAMBA, configuration of SAMBA and shares.
13. Experience with package management commands and utilities.
14. Familiar wit the Linux Files system, including ext2, ext3, reisfers etc.
15. Experience compiling custom / modulated kernels.
16. Experience applying security patches to Kernels.
17. Experience setting up proxy's.
18. Familiar with TCP/IP in a *nix environment.
19. Understanding of Linux principles and familiar with the GPL
20. Experience compiling software from source
21. Extensive troubleshooting covering all areas of computer management in a Linux / Windows environment

INTERESTS

Web authoring, sales and marketing research, writing and illustrating.

REFEREES

Available on request.

CONTACT DETAILS
Harrison Ghys
1/531 King St, Newtown, Sydney, NSW 2042. Hm: 9516 0284, Mob: 0449 722 170, Email: blindraven@gmail.com