Indiana

Ease of Use of Services for Latino Families Who Have Children with Special Health Care Needs Action Learning Collaborative (ALC)
Program Goals and Activities: Create a strategic plan for ease of use of services for Latino families who have CYSHCN Develop an implementation schedule for the strategic plan Increase coordination of resources that are family-centered and linguistically and culturally competent Expand stakeholder awareness and access to necessary informational resources Support public and private partnerships and create a cross-agency infrastructure for training and technical assistance

Strengths: Numerous community-based organizations already provide outstanding services to the Latino community in Indiana Additional agencies and organizations are expressing interest in partnering with the ALC Childrens Special Health Care Services Division at the Indiana State Department of Health will be developing a 5 year strategic plan that will also include sustaining the work of the ALC

Lessons Learned: Listen to parents/volunteers Meet people where they are. Make new connections JUST ASK! Link with existing partnerships and ongoing efforts such as Sunny Start and Indianas Conference on Strengthening Families

Primary Challenges: Lacking qualified interpreters Lacking cultural competency in agencies Trouble gaining access to the community Translating, framing, and adapting existing informational materials and resources in useful and acceptable ways for the Latino community Coordinating existing services

Ease of Use in Indiana

What are Ease of Use and Indicator 5? The Maternal and Child Health Bureau has delineated six core outcomes that compromise a comprehensive system of services for children and youth with special health care needs. The fifth outcome, Indicator 5, is that CSHCN should have access to community-based services that are easy to use. According to the 2009/2010 National Survey of Children with Special Health Care Needs, to meet Indicator 5, families must report having no difficulties or delays in getting services, and be only sometimes or never frustrated in efforts to get services for CSHCN.1 The national average for CSHCN who can easily access community-based services is 65%. In Indiana, 66% of CSHCN met Indicator 5. 63% of Non-Hispanic Black CSHCN met Indicator 5 64% of Hispanic CSHCN met Indicator 5 2.1% of CSHCN in Indiana did not have insurance at the time of the survey. Of those CSHCN without insurance at the time of the survey, 20% met Indicator 5 60% of CSHCN with public insurance met Indicator 5 78% of CSHCN with a medical home met Indicator 5

Data Resource Center for Child & Adolescent Health