Herman

Couwenbergh
Hermaniak

R E S P O N S E R AT E 7 7 %

100

TH

7
114

MIN

PERCENTILE RANKING

AVG. RESPONSE TIME

88
R EPLIES SENT

E S T I M AT E D I N B O U N D

Replies sent from other profiles such as a dedicated support profile are not included in these calculations.

Viewing data for @Hermaniak

RESPONSE TIME & RESPONSE RATE BY PERCENTILE

you rank in the

100th
P E R CE NT ILE
for Response Rate Mar 08, 2013

RATES & TIMES, BY INDUSTRY

TOP INDUSTRIES

AVG. RESPONSE T

B AN KIN G / F IN AN CE

1 9 HR

42%

E D U C AT I O N

18 HR

36%

H O S P I TA L I T Y

1 6 HR

3 0%

TOP INDUSTRIES

AVG. RESPONSE T

MANUFACTUR ING

20 H R

37%

N ON - PR OF IT

1 7 H R

29%

PR OF ESSION AL SER VICES

20 H R

35%

R E TA I L

20 H R

36%

TECHNOLOG Y

1 7 H R

39%

T R AV E L / T O U R I S M

18 HR

39%

RATES & TIMES, BY MESSAGE VOLUME

INCOMING MESSAGES PER MONTH

AVG. RESPONSE T

0 - 24 MESSAG ES

22 HR

56%

25 - 49 MESSAG ES

22 HR

38%

50 - 99 MESSAG ES

20 H R

32%

1 0 0 - 2 2 4 M E S S A G E S Similar to you

18 HR

29%

225 - 449 MESSAG ES

1 5 HR

25%

INCOMING MESSAGES PER MONTH

AVG. RESPONSE T

450 - 559 MESSAG ES

13 HR

25%

600 - 999 MESSAG ES

1 0 H R

21%

1 K - 1 4 99 ME SSAG E S

1 0 H R

1 9%

1 500 - 2499 MESSAG ES

9 HR

18%

2500 - 4999 MESSAG ES

7 H R

14%

5K - 9999 ME SSAG E S

5 HR

9%

1 0K+ ME SSAG E S

94 MIN

6%

RATES & TIMES, BY AUDIENCE SIZE

FOLLOWER COUNTS

AVG. RESPONSE T

0 - 499 F OLLOW ER S

1 9 HR

52%

500 - 1 999 F OLLOW ER S

20 H R

37%

2 K - 6 9 9 9 F O L L O W E R S Similar to you

1 9 HR

3 0%

7K - 24 999 F OLLOW E R S

1 6 HR

23%

25K+ F OLLOW E R S

11 HR

13%

Social media has forever changed communication between brands and their customers. Our mission at Sprout Social is to build tools that help foster and empower this evolution and it starts with the free report you just viewed. Social channels present brands with unprecedented opportunities for visibility, accessibility, efficiency and growth. In return, your customers expect a balanced value exchange through responsiveness and care. Hopefully you find this report helpful in measuring your own social efforts and in setting your own objectives and strategies. I invite you to explore more of Sprouts features with a free 30-day trial and to share these tools with others. Remember to #BePresent,

Justyn Ho

Justyn Howard Co-Founder & CEO Sprout Social, Inc

Sprout Social
A Powerful Platform for Social Business.