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5 R. B. Coronado, J. Antony, Critical success factors for the successful implementation of six sigma projects in
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cross-functional perspective, John Wiley and Sons, 1996.
13 K. N. Dervitsiotis, Benchmarking and business Paradigm shifts, Total Quality Management, Vol.11, Nos 4/5 &
6, 641-646 (2000).
14N. Jabnoun, Restructuring for TQM: a review, The TQM Magazine, Vol. 12 No. 6, 395-399(2000).
15P. e Sa Moura,P. Saraiva, The development of an ideal kindergarten through concept engineering/quality
function deployment, Total Quality Management, Vol. 12, No. 3, 365-372 (2001).
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D. A. Garvin, Building a learning organization, Harvard Business Review, Vol. 71 No. 4, 78-91 (1993).
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19 R. A. Nadkarni, A not-so-secret receipe for successful TQM, Quality Progress, Vol. 28, No. 11, 91-96 (1995).
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M. Spendolini, New York: AMACOM, American Management Association 1992; xiv., 207 p.: ill. An
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C. Cassell, S. Nadin, M. Older Gray, The use and effectiveness of benchmarking in SMEs,? Benchmarking n
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Cassell, S. Nadin, M. Older Gray, The use and effectiveness of benchmarking in SMEs,? Benchmarking n
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ISBN978-0-9722591-2-5.





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