SUBJECT:TEXAS DEPARTMENT OF INFORMATION RESOURCES

Nhm K55A_sptin_cntt. Th Ngc Khang Nguyn Th Thu Phm Thu Thu Phn Kho St Qun l H Thng ATM.

c t yu cu

Phn mm Bn mu

SUBJECT:TEXAS DEPARTMENT OF INFORMATION RESOURCES

Phin bn 1.0 5/9/ 2007

c u t

c h c p h n c n g d n th A T M

c ty uc u p mm hn

[Ngn hng ng ] [D n th ATM] Phin bn: 1.0 Ngy duyt li: 6/9/2007

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Title

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Ni dung:
Mc1. Tng quan.................................................................................................2 Mc 2. kin, ph thuc, v s tc ng ca chng............................................6 8 Mc 3. Yu cu:....................................................................................................9

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Mc1. 1.1

Tng quan Mc ch:

c t mc ch ca vic c t yu cu phn mm v ngi dng d kin: M t vic Qun l v vic s dng th ATM _1 phng thc rt tin t ng. M t v chc nng phn mm: L loi phn mm cho php thc hin nhiu loi giao dch ngn hng mt cch t ng m ngn hng trin khai my cho php. iu c ngha l vic thc hin cc giao dch ngn hng c lp trnh sn khch hng l ch th c th d dng thao tc m khng cn s tr gip ca nhn vin ngn hng v vn t c kt qu mong i l giao dch vi ngn hng thnh cng. Phn mm m bo cc giao dch truyn thng: rt tin, kim tra s d ti khon, chuyn khon,yu cu pht hnh s sc, ..v cc giao dch thuc gi tr gia tng ca th do ngn hng to ra, nhm to th khc bit trong cnh tranh v nng cao nng lc ca th ATM cho khch hng ca ngn hng mnh.Th ATM thc cht l mt tm th khch hng giao dch ( thng qua phn mm ). m bo tnh an ton cho khch hng, khi thc hin giao dch phi nhp m s c nhn ca mnh (PIN)_cng l m s b mt ca mi khch hng. Ti khon ca khch hng c hng li sut khng k hn theo quy nh ca ngn hng theo tng thi k. Nu khch hng nhp sai m pin 3 ln th s b kho th (tc l khng th dng m th, m pin d thc hin giao dch thng qua phn mm). Ngi dng d kin: Nhm 1: Nhm nhn vin phc v khch hng v m nhn chc nng qun l danh sch khch hng ca ngn hng. Nhm 2: Khch hng ch s hu th ATM. Nhm 3:Nhm nhng nh doanh nghip kinh doanh v lnh vc ngn hng.

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Phm vi s dng; Cung cp mt ci nhn tng quan v cng vic t chc bo tr cho s pht trin ca phn mm bao gm tnh trng k hoch v mc tiu ca t chc vi n v cng vic: a) Tnh trng k hoch: d n pht trin phn mm vi chc nng giao dch t ng vi ngn hng. Nhng quy nh v to v qun l nhng ti khon ca ngn hng: b)Mc tiu ca t chc:phn mm c kh nng tch hp cao: vo cc trang web giao dch din ra thun li qua mng vi mt s tin ch nh: thanh ton qua mng, vn tin s d ti khon, chuyn khon gia cc ti khon ca mnh v vi ngi khc vo dch v tr sau ca mng in thoi i ng trong nc v quc t. Giao dch c thc hin bng tin nhn in thoi. 1.3 Phm vi tc dng: M t phm vi tc dng ca trnh ng dng phn mm d kin sn xut: Phn mn ny ch tc dng n mt ngn hng gip cho ngn hng qun l cc giao dch gia khch hng v nhn vin ngn hng mt cach t ng ho gm: +>i PIN :y la m s b mt khch hng s nhp vo my thc hin giao dch .khch hng phi ghi nh m s pin thc hin giao dch th ATM . Khi nhn th khch hng s nhn km mt thong bao mt m c nhn trong ngn hng cung cp m s PIN ban u .khi thc hin ln giao dch u tin khch hng nn i m s PIN m bo an ton +> Rt tin : khch hng c th rt tin ti cc my ATM ca ngn hng theo s ch dn v quy nh ca ngn hng +> Vn tin s d: l th tc cho bit tai khon ca khch hng hin c bao nhiu.
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+> in sao k rt gn : dch v ny gio khch hng in ra mt bn sao k gm 5 giao dch gn nht v s d ti khon gip khch hng qun l ti chnh hiu qu hn . +>Yu cu in sao k ti khon : +>Yu cu chuyn tin vo ti khon tin gi c thi hn : +> Nhn vin ngn hng c th thc hin vic nhp d liu v qun l ti khon mt cch nhanh chng v chnh xc. 1.4 c im ngi dng:

c t mi kiu ngi dng phn mm theo chc nng, v tr v kiu dch v.c t s lng ngi dng theo tng nhm v s cm thit s dng phn mm ca h. i vi mi ngi dng khc nhau th yu cu , v s cn thit s dng phn mm ca h khc nhau ,tu theo chuyn mn ,kh nng s dng my tnh ca h a) Nhm 1:Nhm nhn vin qun l khch hng: H c sn chuyn mn v c o to nghip v ngn hng, c kin thc c bn v tin hc vn phng. l nhng ngi c nhim v tp hp, lu tr v qun l danh sch khch hng ca ngn hng. H s dng phn mm nhm mc ch lu vo thng tin khch hng (nhng thng tin c nhn: trn chng minh th, m s Pin, m s th, s ti khon ), qun l ti khon khch hng theo ng quy nh ca ngn hng. b) Nhm 2: Khch hng:l nhng ngi ch nhn thy giao din ca phn mm v nhng thng tin c nhn khch hng. H l mi i tng thuc nhiu tng lp khc nhau, c trnh v vi tnh s ng. Mc ch s dng phn mm ca h n thun l thc hin nhng giao dch vi ngn hng thng qua phn mm. Vic c phn mm h tr ny s gip cho giao dch c din ra d dng mi ni, mi lc. c)Nhm 3:Nh doanh nghip: h dng phn mm thc hin mc ch to ra li nhun ngy cng nhiu.Thay th v gim bt nhng giao dch thng thng vi nhn vin ngn hng ca khch hng bng mt phn mm tin ch. V thm vo nhng tnh nng mi h tr khch hng nng cao
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hiu qu khi giao dch, thu ht ngy cng nhiu khch hng n vi mnh.

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Mc 2. 2.1

kin, ph thuc, v s tc ng ca chng Y kin:

M t nhng kin c th nh hng n nhng yu cu c c t: Mt c nhn mun lp nhiu th ATM cng 1 ngn hng. Nh vy ngoi th chnh c nhn c th lp thm th ph. Khch hng khi b mt th m khng b rt mt ht tin trong ti khon ngn hng. Cn c m s b mt trong mi chic th ng vi s ti khon ca mi khch hng. Lung tin c php rt v s ln rt c gii hn theo ngy v theo quy nh ca ngn hng. 2.2 Ph thuc:

M t nhng ph thuc nh hng n nhng yu cu c c t: Nhng ph thuc nh hng n yu cu c c t: +do yu cu ca nh ti tr: nhng yu cu bt buc ca nh ti tr i vi phn mn v chc nng ca n + do kinh ph cung cp ca nh ti tr : + do thi gian yu cu ca phn mn: thi gian ngn th yu cu ,kho st kkhng c k. + do s pht trin ca khoa hc k thut ,cc phn mn ng dng nn nh hng n cc yu cu t ra

2.3

Yu t bt buc:

M t nhng yu cu bt buc ca bn c t yu cu phn mm nh hng n phn mm: Phn mm m bo thc hin nhng loi giao dch c bn ca ngn hng theo mc ph quy nh di y: (ph c tr t ng vo trong ti khon ca khch hng)
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STT 1 2 3 4 5 6 7

Loi giao dch

Biu ph (VND) 0 0 0 0 0 2.000 5.000 0 1.000 10.000

Rt tin i PIN Vn tin s d In sao k rt gn Chuyn khon Yu cu in sao k ti khon Yu cu pht hnh s sc Yu cu gi tin vo ti khon tit 8 kim c k hn 9 Thanh ton ho n 10 Chuyn pht nhanh

V thc hin mt s thao tc nh : khng cho php rt tin khi nhp sai m s PIN 3 lan v th b kha.,mt ngy ch c th rt tin my ln do quy nh ca ngn hng . Theo quy nh ca ngn hng nh nc Vit Nam th ng tin duy nht c s dng ti cc ATM ca tt c cc Ngn hng thng mi ca Vit Nam l ng Vit Nam, do khch hng khng th trc tip rt ngoi t ti ATM. Quy nh v ch tiu rt tin v s giao dch ti a trong ngy: Ch tiu S tin rt Ti a 1 ln S tin rt ti thiu 1 ln S tin rt ti a 1 ngy S giao dch rt tin ti a 1 ngy ATM 2.000.000 VND 10.000 VND 5.000.000 VND 5 ln

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Mc 3. 3.1

Yu cu: Yu cu phi chc nng:

M t tt c nhng yu cu phi chc nng cho phn mm: +> Yu cu v hiu nng: i hi chng trnh c tc x l nhanh ,hiu qu,thi gian mt cch ngn nht +> Thng tin : Giao din gn gi vi ngi dng ,n gin ,thch hp vi mi ngi dng ty theo cng vic ca h v kh nng tin hc ca mi i tng +> Yu cu gim chi ph: phn mn c th tn dng trit c iu kin c s vt cht trang thit b sn c ca cng ty . i hi tng li nhun :kh nng tin ch cao ,tch hp cng ngh,m rng cc kh nng thanh ton +> Yu cu kh nng bo mt: m bo yu cu thng tin c nhn ca khch hng trnh trng hp .. Phn quyn truy nhp ,s dng phn mm cc mc khc nhau tu theo vai tr chc nng ca h +> i hi phn mn c th x l thng tin, nhiu giao dch ti mt thi im mt cch chnh xc nhanh chng . +>kh nng nng cp ,pht trin : c th h tr khch hng cc dch v nh: gi tin qua ATM, mua th tr trc trn ATM:in thoi ,internet,in thoi di ng ;thanh ton t ng :in nc ,in thoi ; thanh ton mua hng qua th; phn mn c th s dng trn cc h thng my tnh khc nhau,phn mn .kh nng pht trin ra nc ngoi v cc hnh thc thanh ton a dng :vit nam ng v ngoi t ,ngn ng hn th phong ph Yu cu chc nng: Lm theo yu cu ngi s dng c nhng yu cu chc nng thnh phn cn thit xc nh nhng hot ng
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c bn din ra bn trong phn mm duyt v x l u vo ng thi x l v xut u ra. Bn mu chc nng thnh phn cho mi phn ca nhng yu cu chc nng c t c m t di y: 3.2.xf Chc nng qun l thng tin khch hng 3.2.1f Chc nng cp th 3.2.1f.1Mc ch Chc nng cp th: M t mc ch cn t c ca chc nng cp th: Cho php nhn vin ngn hng nhp v lu tr dng tp thng tin khch hng. 3.2.1f.2 u vo chc nng cp th: M t u vo chc nng cp th: Mt giy yu cu pht hnh th, bn khai thng tin c nhn v k hp ng( theo mu) Mt b h s pht hnh th gm: bn sao chng minh th nhn dn( h chiu), bn sao h khu thng tr, 2 nh 4*6, yu cu pht hnh th, hp ng pht hnh th TDQT( do chi nhnh cung cp), giy t th chp ( trng hp phat hnh th chp). 3.2.1f.3 Hot ng ca chc nng cp th: M t tin trinh hot ng thc hin chc nng cp th: khch hng np h s pht hnh th nh trn km ph lm th cho nhn vin ngn hng. Nhn vin ngn hng s nhp d liu ca khch hng v lu vo file vi y thng tin c nhn. 3.2.1f.4u ra chc nng cp th: M t u ra chc nng cp th: khch hng c trong tay tm th ATM trong vng 5 ngy tr ngy l tt s nhn th qua ng bu in hoc trc tip n ly ti trung tm pht hnh th. th gi km m s pin, m s cho php khch hng thc hin nhng giao dch vi ngn hng thng qua phn mm. Cng ng ngha l khch hng c ti

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khon trong ngn hng v ti khon chu s qun l ca ngn hng. 3.2.2f Chc nng hu th: 3.2.2f.1Mc ch Chc nng hu th: M t mc ch cn t c ca chc nng hu th: 3.2.2f.3u vo chc nng hu th M t u vo chc nng hu th: M th, M Pin 3.2.2f.3 Hot ng ca chc nng Hu th:

M t tin trinh hot ng thc hin chc nng hu th Nhn vin ngn hng s nhp vo M th v M Pin ca Khch hng cn hu th. Sau , thng tin v c nhn khch hng v ti khon s b xo khi file. My thng bo xo thnh cng. 3.2.2f.4u ra chc nng hu th M t u ra chc nng hu th Thng tin ca khch hng v Ti khon b xo khi file. 3.2.3f Chc nng thng k:

3.2.3f.1Mc ch Chc nng thng k: M t mc ch cn t c ca chc nng thng k khch hng: 3.2.3f.3u vo chc nng thng k khch hng M t u vo chc nng thng k khch hng: Thng tin khch hng ca ngn hng hin thi

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3.2.2f.3 hng:

Hot ng ca chc nng thng k khch

M t tin trinh hot ng thc hin chc nng thng k khch hng Nhn vin ngn hng chn chc nng. My hin th s khch hng ca ngn hng v tng s tin hin c trong ngn hng. 3.2.2f.4u ra chc nng thng k khch hng: M t u ra chc nng thng k khch hng Bn thng k s khch hng v tng s tin c trong ngn hng. 3.3.f 3.3.xf Chc nng giao dch(2) Chc nng i m Pin (2.1)

3.3.xf.1Mc ch Chc nng 2.1: M t mc ch cn t c ca chc nng 2.1: Cho php khch hng i m Pin b mt khi cn. 3.3.xf.2 u vo chc nng 2.1 M t u vo chc nng 2.1: M th, M Pin c, M Pin mi. 3.3.xf.3 Hot ng ca chc nng 2.1 M t tin trinh hot ng thc hin chc nng 2.1 Khch hng a th vo my rt tin t ng(my c m th khch hng trn th ) v cho php hot ng ca khch hng v phn mm din ra.Khch hng nhp vo m s Pin c. Sau nhp m s Pin mi (6 s ). Nhp li ln 2 xc nhn m s Pin va nhp. Kt thc th tc.

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3.3.xf.4u ra chc nng 2.1 M t u ra chc nng 2.1 M s Pin mi c nhp li v lu vo Thnh m Pin hin thi ca khch hng trong ngn hng. 3.3.xf Chc nng Rt Tin (2.2) 3.3.xf.1Mc ch Chc nng 2.2: M t mc ch cn t c ca chc nng 2.2: Cho php khch hng rt tin mt trong ti khon ca mnh. 3.3.xf.2 u vo chc nng 2.2 M t u vo chc nng 2.2: M s th, M Pin, s ti khon( trong trng hp khch hng c nhiu ti khon lin kt n th), s tin cn rt( theo s gi hoc t chn phi l bi s ca 10 000). 3.3.xf.3 Hot ng ca chc nng 2.2 M t tin trinh hot ng thc hin chc nng 2.2 khch a th vo my, myc m s th t th. Khch nhp vo m s Pin, s ti khon v s tin cn rt. phn mm s l kim tra ti khon khch hng c iu kin rt tin khng.( nh s tin rt phi nh hn s tin c trong ti khon, s ln rt trong ngy tho mn). Nu hp l th hin th thng tin s d ti khon khch hng. 3.3.xf.4u ra chc nng 2.2 M t u ra chc nng 2.2 khch nhn tin v ho n thanh ton. 3.3.xf Chc nng Vn tin s d (2.3) 3.3.xf.1Mc ch Chc nng 2.3: M t mc ch cn t c ca chc nng 2.3:
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Cho php khch hng bit s tin trong ti khon hin thi ca mnh. 3.3.xf.2 u vo chc nng 2.3 M t u vo chc nng 2.3: M s th, M Pin, s ti khon( trong trng hp khch hng c nhiu ti khon lin kt n th). 3.3.xf.3 Hot ng ca chc nng 2.3 M t tin trinh hot ng thc hin chc nng 2.3 khch a th vo my, myc m s th t th. Khch nhp vo m s Pin, s ti khon. phn mm c thng tin ti khon khch hng. Hin th thng tin s d ti khon khch hng. 3.3.xf.4u ra chc nng 2.3 M t u ra chc nng 2.3 khch hng xem Thng tin hin th v ho n(nu c yu cu ly ho n). 3.3.xf Chc nng IN sao k rt gn (2.4) 3.3.xf.1Mc ch Chc nng 2.4: M t mc ch cn t c ca chc nng 2.4: Cho php khch hng in ra mt bn sao k gm 5 giao dch gn nht v s d ti khon 3.3.xf.2 u vo chc nng 2.4 M t u vo chc nng 2.4: M s th, M Pin, s ti khon( trong trng hp khch hng c nhiu ti khon lin kt n th). 3.3.xf.3 Hot ng ca chc nng 2.4 M t tin trinh hot ng thc hin chc nng 2.4 khch a th vo my, myc m s th t th. Khch nhp vo m s Pin, s ti khon. phn mm c thng tin ti khon khch hng. Hin th thng
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tin 5 giao dch gn nht v s d ti khon khch hng. 3.3.xf.4u ra chc nng 2.4 M t u ra chc nng 2.4 khch hng xem Thng tin hin th v ho n(nu c yu cu ly ho n). 3.3.xf Chc nng chuyn tin vo ti khon c k hn(2.5) 3.3.xf.1Mc ch Chc nng 2.5: M t mc ch cn t c ca chc nng 2.5: Cho php khch hng t lnh yu cu chuyn tin mt n cc ti khon tin gi c k hn bng VND c hng li sut cao hn ngay ti my ATM. Do , khch hng s khng b ph thuc vo thi gian giao dch ca ngn hng nh trc y. Li sut s c tnh t ngy thc hin giao dch v tr 1 ln vo cui k. S tin ti thiu thc hin chuyn tin vo ti khon l 100.000VN. 3.3.xf.2 u vo chc nng 2.5 M t u vo chc nng 2.5: M s th, M Pin, m s ti khon tin gi c k hn ( trong trng hp khch hng c nhiu ti khon lin kt n th), chn nhp s tin gi, chn thi hn gi tin theo thng. 3.3.xf.3 Hot ng ca chc nng 2.5 M t tin trinh hot ng thc hin chc nng 2.5 khch a th vo my, myc m s th t th. Khch nhp vo m s Pin, s ti khon, s tin cn gi. phn mm c thng tin ti khon khch hng, kim tra s tnh hp l ca giao dch(bao gm: s d ti khon phi ln hn s tin chuyn khon, ln rt trong ngy khng vt qu s ln ngn hng cho

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php, k hn..) ,v xc nhn vic thc hin giao dch. 3.3.xf.4u ra chc nng 2.5 M t u ra chc nng 2.5: My thng bo giao dch thnh cng, khch hng nhn ho n. 3.3.xf Chc nng thng k giao dch:2.6

3.3.xf.1Mc ch Chc nng thng k giao dch: M t mc ch cn t c ca chc nng thng k giao dch: 3.2.3f.3u vo chc nng thng k giao dch M t u vo chc nng thng k giao dch: Thng tin khch hng thc hin giao dch ca ngn hng ti thi im truy vn 3.2.2f.3 dch: Hot ng ca chc nng thng k giao

M t tin trinh hot ng thc hin chc nng thng k giao dch Nhn vin ngn hng chn chc nng. My hin th s giao dch trung bnh trong tun v trong ngy ca ngn hng, s tin rt trung bnh trong ngy,trong tun. 3.2.2f.4u ra chc nng thng k giao dch M t u ra chc nng thng k giao dch Bn thng k s giao dch trong ngy,tun khch hng v tng tin rt trung bnh trong ngy, trong tun tin c trong ngn hng.

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3.3 Yu cu d liu: Yu cu d liu cho phn mm: D liu u vo c lu tr di dng tp n gin ,y v chnh xc.Yu cu d liu c chun ho: gm thng tin khch hng nh: ngy thng nm sinh, qu qun, h tn ( c chun ho). M s ti khon ( gm 16 ch s, gm cc k t t 0..9), khng tn ti 2 ngi khc nhau c cng mt m s ti khon. M pin ( gm 6 ch s, cc k t t 0..9) tn ti hai th c cng m Pin. Khng tn ti hai th c cng m th. 3.4 Yu cu ca ngi s dng:

M t yu cu ca ngi s dng nh hng n phn mm:. i vi tng ngi s dng khc nhau m c yu cu s dng khc nhau tu theo chc nng ca ngi s dng : + nhn vin qun l khch hng :yu cu mt phn mm n gin v ph hp vi nghip v ca bn thn. +khch hng:yu cu mt phn mm c giao din d s dng v d hiu. 3.5 yu cu qun l thng tin:

M t yu cu qun l thng tin cho phn mm: Phn mm cho php x l thng tin vi lng ln, vi chnh xc cao, nhanh chng. 3.6 3.6.1 yu cu h thng: Yu cu v giao din: M t nhng hin trng giao din v kh nng kt hp: Ngn hng c h thng my tnh i pentium 2->4, chy trn mi trng window 98,2000, XP, Linux. Cc my c th tn dng chy phn mm.
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3.6.2

Yu cu v cht lng:

Yu cu v thuc tnh cht lng ca phn mm: phn mm phi tho mn nhng chc nng c bn nht v giao dch ngn hng ng thi p ng nhng quy nh ca ngn hng nh nc Vit Nam v giao dch. 3.7 Giao din: M t nhng thuc tnh logic ca mi giao din gia trnh ng dng v phn cng ,phn mm v giao thc truyn thng. +phn mm: c kh nng tch hp d dng vo cc phn mm h tr khc c sn trong ngn hng v ang c s dng hin thi nh exel. +phn mm c th dng trong thanh ton v tch hp cc giao thc truyn thng nh: internet, mobiphone. Section 5. Tham kho Danh sch cc ti liu tham kho: Document No. 1 2 3 4 5 Document Title Hng dn s dng my ATM Ngn hng ng Ngn hng u t v pht trin Vit Nam My rt tin t ng Welcome 66.249.67.105 Gii thiu | Dch v | Tr gip | Phn hi ... .: Tuoi Tre Online :...... .. Date

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[Agency/Organization Name] [Project Name]

SOFTWARE REQUIREMENTS SPECIFICATION [Version Number] | [Revision Date]

Based on DIR Document 25SR-T1-0

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