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ce Group

ack, looking

oup, an Looking back, looking forward

oup, an offshoot of the Group founded by Shri Dhirubhai H Ambani (1932-2002), ranks among hree private sector business houses in terms of net worth. The group has business interests that range mmunications (Reliance Communications Limited) to financial services (Reliance Capital Ltd) and n and distribution of power (Reliance Infrastructure Limited).

oups flagship company, Reliance Communications, is India's largest private sector information and ions company, with over 150 million subscribers. It has established a pan-India, high-capacity, wireless and wireline), convergent (voice, data and video) digital network, to offer services spanning ocomm value chain.

group companies Reliance Capital and Reliance Infrastructure are widely acknowledged as eaders in their respective areas of operation.

Few men in history have made as dramatic a contribution to their countrys economic fortunes as did the founder of Reliance, Sh. Dhirubhai H Ambani. Fewer still have left behind a legacy that is more enduring and timeless.

As with all great pioneers, there is more than one unique way of describing the true genius of Dhirubhai: the corporate visionary, the unmatched strategist, the proud patriot, the leader of men, the architect of Indias capital markets, the champion of shareholder interest.

But the role Dhirubhai cherished most was perhaps that of Indias greatest wealth creator. In one lifetime, he built, starting from the proverbial scratch, Indias largest private sector enterprise.

When Dhirubhai embarked on his first business venture, he had a seed capital of barely US$ 300 (around Rs 14,000). Over the next three and a half decades, he converted this fledgling enterprise into a Rs 60,000 crore colossusan achievement which earned Reliance a place on the global Fortune 500 list, the first ever Indian private company to do so.

Dhirubhai is widely regarded as the father of Indias capital markets. In 1977, when Reliance Textile Industries Limited first went public, the Indian stock market was a place patronised by a small club of elite investors which dabbled in a handful of stocks.

Undaunted, Dhirubhai managed to convince a large number of first-time retail investors to participate in the unfolding Reliance story and put their hard-earned money in the Reliance Textile IPO, promising them, in exchange for their trust, substantial return on their investments. It was to be the start of one of great stories of mutual respect and reciprocal gain in the Indian markets.

Under Dhirubhais extraordinary vision and leadership, Reliance scripted one of the greatest growth

stories in corporate history anywhere in the world, and went on to become Indias largest private sector enterprise.

Through out this amazing journey, Dhirubhai always kept the interests of the ordinary shareholder uppermost in mind, in the process making millionaires out of many of the initial investors in the Reliance stock, and creating one of the worlds largest shareholder families.

Click here for a fuller biography of Dhirubhai H Ambani

A dream come true

The late Dhirubhai Ambani dreamt of a digital India an India where the common man would have access to affordable means of information and communication. Dhirubhai, who single-handedly built Indias largest private sector company virtually from scratch, had stated as early as 1999: Make the tools of information and communication available to people at an affordable cost. They will overcome the handicaps of illiteracy and lack of mobility. It was with this belief in mind that Reliance Communications (formerly Reliance Infocomm) started laying 60,000 route kilometres of a pan-India fibre optic backbone. This backbone was commissioned on 28 December 2002, the auspicious occasion of Dhirubhais 70th birthday, though sadly after his unexpected demise on 6 July 2002.

Reliance Communications has a reliable, high-capacity, integrated (both wireless and wireline) and convergent (voice, data and video) digital network. It is capable of delivering a range of services spanning the entire infocomm (information and communication) value chain, including infrastructure and services for enterprises as well as individuals, applications, and consulting.

Today, Reliance Communications is revolutionising the way India communicates and networks, truly bringing about a new way of life.

Think big. Think different. Think ahead.

Dhirubhai preached and personally practised one mantra throughout his life: Dream with conviction. He built the Reliance empire from scratch and, in a short span of 25 years, it catapulted to become one of the top Fortune 500 corporations of the world an achievement unparalleled in history. He was deeply rooted in traditional Indian values, and at the same time, Dhirubhai possessed a very modern outlook - truly that of a 21st century person. His corporate philosophy was short, simple and incredibly effective: Think big. Think different. Think fast. Think ahead. Aim for the best. This was clearly reflected in his passion for mega-sized projects, as well as his fascination for cutting-edge technology and desire to always achieve the highest possible productivity. At Reliance, Dhirubhai was a pillar of inspiration for one and all. By practicing what he preached, he inspired and encouraged everyone to surpass the best in the world. Dhirubhai fully realised that true empowerment of the people is possible only through education. Being an effective communicator, he continued to inspire, guide, educate and motivate everyone through his communications. He was a firm believer in the power of information and communication, and how it can be utilised and turned to the advantage of one and all, by making time and distance irrelevant. He would always say that if a telephone call could be made cheaper than a postcard, it would transform every home, empower every Indian, remove every obstacle to opportunity and growth, and tear apart every barrier that divides Indian society. He was convinced that infocom could energise enterprises, drive governance, and render learning an interesting experience, apart from making life exciting. Keeping his conviction as our credo, Reliance Communications is committed to transform Dhirubhais dream into a reality

On 28th December 2002, Ministry of Communications, Government of India released a commemorative postage stamp on industrialist and founder of the Reliance Group of Industries, Shri Dhirubhai Ambani in Mumbai. Issued by the Department of Posts, the stamp is in the denomination of Rs. 5.

Chairman's Profile
Anil D. Ambani
Regarded as one of the foremost corporate leaders of contemporary India, Shri Anil D Ambani, 53, is the chairman of all listed companies of the Reliance Group, namely, Reliance Communications, Reliance Capital, Reliance Energy and Reliance Natural Resources limited.

He is also Chairman of the Board of Governors of Dhirubhai Ambani Institute of Information and Communication Technology, Gandh Nagar, Gujarat.

Till recently, he also held the post of Vice Chairman and Managing Director of Reliance Industries Limited (RIL), Indias largest priva sector enterprise.

Anil D Ambani joined Reliance in 1983 as Co-Chief Executive Officer, and has been centrally involved in every aspect of the compan management.

He is credited with having pioneered a number of path-breaking financial innovations in the Indian capital markets. He spearheaded countrys first forays into the overseas capital markets with international public offerings of global depositary receipts, convertibles an bonds. Starting in 1991, he directed Reliance Industries in its efforts to raise over US$ 2 billion. He also steered the 100-year Yanke bond issue for the company in January 1997.

He is a member of:

Wharton Board of Overseers, The Wharton School, USA Central Advisory Committee, Central Electricity Regulatory Commission Board of Governors, Indian Institute of Management, Ahmedabad Board of Governors Indian Institute of Technology, Kanpur

In June 2004, he was elected for a six-year term as an independent member of the Rajya Sabha, Upper House of Indias Parliament position he chose to resign voluntarily on March 25, 2006.

Awards and Achievements:

Conferred the CEO of the Year 2004 in the Platts Global Energy Awards Rated as one of Indias Most Admired CEOs for the sixth consecutive year in the Business Barons TNS Mode opinion poll, 2004 Conferred The Entrepreneur of the Decade Award by the Bombay Management Association, October 200 Awarded the First Wharton Indian Alumni Award by the Wharton India Economic Forum (WIEF) in recognition of his contribution to the establishment of Reliance as a global leader in many of its business areas, December 2001 Selected by Asiaweek magazine for its list of Leaders of the Millennium in Business and Finance and wa introduced as the only new hero in Business and Finance from India, June 1999.

Vision
By 2015, be amongst the top 3 most valued Indian companies, providing Information, Communication & Entertainment services, and being the industry benchmark in Customer Experience, Employee Centricity and Innovation.

Mission
We will create world-class benchmarks by:

Meeting and exceeding Customer expectations with a segmented approach Establishing, re-engineering and automating Processes to make them customer centric, efficient and effective Incessant offering of Products and Services that are value for money and excite customers Providing a Network experience that is best in the industry Building Reliance into an iconic Brand which is benchmarked by others and leads industry in Intention to Purchase and Loyalty Developing a professional Leadership team that inspires, nurtures talent and propagates RCOM Values by personal example

Mobile

Business
India s leading integrated telecom company Reliance Communications is the flagship company of the Reliance Group. Listed on the National Stock Exchange and the Bombay Stock Exchange, it is Indias leading integrated telecommunication company with over 150 million customers. Our business encompasses a complete range of telecom services covering mobile and fixed line telephony. It includes broadband, national and international long distance services and data services along with an exhaustive range of value-added services and applications. Our constant endeavour is to provide an enhanced customer experience and achieve customer satisfaction by upscaling the productivity of the enterprises and individuals we serve. Reliance Mobile (formerly Reliance India Mobile), launched on 28 December 2002, coinciding with the joyous occasion of the late Dhirubhai Ambanis 70th birthday, was among the initial initiatives of Reliance Communications. It marked the auspicious beginning of Dhirubhais dream of ushering in a digital revolution in India. Today, we can proudly claim that we were instrumental in harnessing the true power of information and communication, by bestowing it in the hands of the common man at affordable rates. We endeavour to further extend our efforts beyond the traditional value chain by developing and deploying complete telecom solutions for the entire spectrum of society.

Wireless
Reliance Mobile

With over 150 million subscribers across India, Reliance Mobile is Indias largest mobile service brand. Reliance Mobile services now cover over 24,000 towns, 6 lakh villages, and still counting. We have achieved many milestones in this short journey. In 2003, AC Nielsen voted Reliance Mobile (formerly Reliance India Mobile) as Indias Most Trusted Telecom Brand. In July 2003, it created a world record by adding one million subscribers in a matter of just 10 days through its Monsoon Hungama offer.
What sets Reliance Mobile apart is the fact that nearly 90 per cent of our handsets are dataenabled, and can access hundreds of Java applications on Reliance Mobile World. Reliance Mobile has ushered in a mobile revolution by offering advanced multimedia handsets to the common man at very affordable rates. This innovative low pricing has increased the number of mobile phone users and its result is clearly reflected in the meteoric rise in Indias tele-density over the past four years. Our pan-India wireless network runs on CDMA2000 1x technology, which has superior voice and data capabilities compared to other cellular mobile technologies. CDMA2000 1x is more cost-

effective as it utilises the scarce radio spectrum more efficiently than other technologies do. Enhanced voice clarity, superior data speed of up to 144 kbps and seamless migration to newer generations of mobile technologies are some of its key differentiators.

R World

The R World suite of Reliance Mobile is a unique Java-based application. Its uniqueness lies in the fact that it enables complex Internet application to be introduced in mobile phones effectively and quickly. R World receives over 1.5 billion page views per month from Reliance Mobile users. R World offers a wide array of applications that include hourly news updates, high quality headline video clips, downloadable multi-lingual ring tones, seasonal updates including festival specials, city and TV specials, exam results, astrology, mobile banking, bill payment.
With over 150 data applications offering varied services - unique to any wireless service in India - R World is truly a treasure house of knowledge, information, entertainment and commerce

Board of Directors
From Annual Report FY 2009
Shri Anil D. Ambani - Chairman

Promoter, non-executive and non-independent Director

Prof. J Ramachandran

Independent Director
Shri S.P. Talwar

Independent Director
Shri Deepak Shourie

Independent Director
Shri A.K.Purwar

Independent Director

Corporate Governance
Organisations, like individuals, depend for their survival, sustenance and growth on the support and goodwill of the communities of which they are an integral part, and must pay back this generosity in every way they can... This ethical standpoint, derived from the vision of our founder, lies at the heart of the CSR philosophy of the Reliance Group.

While we strongly believe that our primary obligation or duty as corporate entities is to our shareholders we are just as mindful of th fact that this imperative does not exist in isolation; it is part of a much larger compact which we have with our entire body of stakeholders: From employees, customers and vendors to business partners, eco-system, local communities, and society at large.

We evaluate and assess each critical business decision or choice from the point of view of diverse stakeholder interest, driven by the need to minimise risk and to pro-actively address long-term social, economic and environmental costs and concerns. For us, being socially responsible is not an occasional act of charity or that one-time token financial contribution to the local school, hospital or environmental NGO. It is an ongoing year-round commitment, which is integrated into the very core of our business objectives and strategy.

Corporate Governance
Organisations, like individuals, depend for their survival, sustenance and growth on the support and goodwill of the communities of which they are an integral part, and must pay back this generosity in every way they can... This ethical standpoint, derived from the vision of our founder, lies at the heart of the CSR philosophy of the Reliance Group.

While we strongly believe that our primary obligation or duty as corporate entities is to our shareholders we are just as mindful of th fact that this imperative does not exist in isolation; it is part of a much larger compact which we have with our entire body of stakeholders: From employees, customers and vendors to business partners, eco-system, local communities, and society at large.

We evaluate and assess each critical business decision or choice from the point of view of diverse stakeholder interest, driven by the need to minimise risk and to pro-actively address long-term social, economic and environmental costs and concerns. For us, being socially responsible is not an occasional act of charity or that one-time token financial contribution to the local school, hospital or environmental NGO. It is an ongoing year-round commitment, which is integrated into the very core of our business objectives and strategy.

Code of Conduct

Reliance Group continually reviews corporate governance best practices to ensure that they reflect global developments. It takes feedback into account, in its periodic reviews of the guidelines to ensure their continuing relevance, effectiveness and responsivenes

to the needs of local and international investors and other stakeholders. Our code of conduct and business policies encompass the following areas:

Values and commitments Code of ethics Business policies Ethics management Prevention of sexual harassment Policy on insider trading

About Reliance Developer Program

Reliance Communications, rated among Asias 6 Topmost Valuable Telecom Companies, is Indias largest CDMA and GSM operator. The company has established a pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network that is capable of supporting best-of-class services spanning the entire Infocomm value chain. On December 28, 2002, Reliance Communications launched the Reliance Developer Programme (RDP). Dhirubhai Ambani believed that people were India's greatest strength, which if nurtured, could transform India into a great nation. In keeping with his vision, RDP focuses on creating a developer community that will create applications that delight, stimulate, entertain, educate and simplify people's lives and enrich their communications experience. Reliance Developer Programme is the ideal entry point for those wishing to use Reliance telecom infrastructure to develop a marketable idea. Reliance is keen to assist anyone with a good idea from established companies to entrepreneurial individuals, from university community to business professionals. The objective of Reliance Developer Programme is to help unlock the talent and ideas that would normally struggle to come to fruition. The sharing of knowledge in the Developer Portal will forge valuable relationships and help to develop these concepts. Together, these ideas can be converted into products and services that have great market potential.

RCOM also provides business solutions base on the needs of the b2b customers

RCOM Network reach

o o o o o o

Over 800 global, regional and domestic carriers Over 2,100 Indian and Multinational corporations Providers of cutting edge connectivity to over 850 of top 1000 companies in India Connecting 2.5 million individual overseas customers 190,000 kms of fiber optic connecting over 1 million building across 44 cities with over 1.4 million access lines 9 data centre with data storage space of over 6.5 lakh sq. ft. Scalability RCOM uses fibre-to-the-building approach helping in creating a network with unlimited capacity and ability to support gigabit per second bandwidth services for customers. Network architecture

Architecturally the network is generations ahead of other incumbent networks in India. A ring protected FTTB architecture that gives an enhanced uptime.

End-to-end owned infrastructure Only RCOM has a fully end-to-end owned infrastructure with last mile access, nationally as well as internationally, thereby keeping things under one control. Integrated global player in true sense RCOM, as a telecom player, satisfies your every telecom need, right from a mobile connection to broadband to International leased circuit.

Know More
o o o o o o o o o o o
Network infrastructure PAN India convergence ready broadband network Largest scalable and restorable global NGN footprint Largest MPLS enabled CORE data network Integrated BSS-OSS to support complex suite of services Largest MEN network - with services certified by MEF forum Only provider of end-to-end connectivity on fiber Largest data centre service provider in India - 48% of total market share Only data centre to have all the three ISO 9001:2005, ISO 20000-1, and ISO 27001 certification Ability to offer end to end solutions in voice and data services to enterprise customers, helping them to outsource all their telecom services and infrastructure needs. Customer experience and account management End to end to program management Customer experience management - Is covered under 3 extensively organised programmes: Program Management (for Customer Life Cycle Management), Tech Check (for complete health check of customer's network) and CNMS ( a tool which gives Network view tool for SLA based customers). Tech Check - Periodic sharing of customer specific/ circuit specific service uptimes, number of faults, action plan for repeat faults, advise on improving customers network infrastructure. Managed Solutions - To enable you to focus on your core area, the service covers Monitoring & Alarm Management, Service Management, Fault Management, Configuration Management, Change Management, Performance Management and Network Engineering Service (Network Planning & Design, Network Optimisation, Network Migration Service & Network Implementation & Integration Service). Innovative solutions

o o

o o o

Reliance has been always on the forefront of cutting edge technology and has been a pioneer in bringing products and services to its customers. Some of the unique firsts that came from us to India:Speed Select First time in India, an Internet consumer can select his bandwidth while surfing. OneOffice Duo - Indias first fixed mobile convergence solution, offering a nationwide VPN across Reliance

Landline, Fixed Wireless and Reliance Mobile services.

o o o o

Tech Check Another first from Reliance, part of Reliances three pronged Customer Experience Management. It is done to check the complete health of the customers network. Aggregated Internet Optimal utilisation of bandwidth across multiple locations in a city is done by aggregating the bandwidth at one central location. Remote wireless based access to corporate VPN - Using a 3G1XCDMA wireless data solution, remote site users can access a secure VPN access without any exposure to Internet. Smart PRI Introduced for the first time in India by Reliance, to provide better visibility and control to customer. It not only provides extension wise bill for each DID number but also eliminates the need for additional investment in PBX billing software and PC. Another first in India, use of Ethernet-based circuits eliminating the need for routers System and process efficient

o o o o o

Automated processes throughout the lifecycle of product. The systems and processes ensure uniform service experience across the country. Centralised NOC that monitors the services round the clock, ensuring proactive actions in the area of change management, performance management, fault notifications and resolutions and SLA monitoring. Company Roadmap Full range of managed service offerings Businesses are becoming increasingly competitive and demands complete focus. Reliance Managed Services portfolio enables the organisations to get optimal performance from the resources, yet focusing on their core activities. Reliance Communications has a wide portfolio of managed services like Managed WAN service, managed firewall, Managed Security, managed voice. It is the endeavors of RCOM to extend this all the products and services across voice, video, data and collaborative services to achieve managed communications for customer. Convergence solutions for the need of tomorrow Today, Enterprises are using multiple disjointed tools for business, these include email, desk phones, email, mobile phones etc.. . With the advent of IP communications and its increasing adoption, it is possible to have a common synergized platform for delivery of all these services. This will not only result in simplified operations and service from service provider side, but will lead to next generation of Enterprise tools, enhancing the productivity multiple times. Launching of new data center to other major cities Reliance data centres are specialized IT infrastructure facilities that house mission-critical applications and business data of enterprises which need extraordinary security, availability, reliability, scalability and manageability. Currently we are operating with four world class Level-3+ data centres at Mumbai and Bangalore, aggregating to over 200,000 sq. ft. of facility space. More facilities are being built in other prominent cities namely Delhi, Chennai, Hyderabad and Kolkatta, that would result in aggregate facility space of over 500,000 sq. ft.