A Project on Analysis of HDFC BANK & ICICI BANK

Submitted To:Prof. M K KHAN

Submitted By:Vikas Kumar PGD-IB(2011-13) Roll No- 356

INTRODUCTION

Banking is the backbone of a modern economy. Health of banking industry is one of the most important pre-conditions for sustained economic progress of any country. The world of banking has assumed a new dimension at the dawn of the 21st century with the advent of tech banking, thereby lending the industry a stamp of universality. In general, banking may be classified as retail and corporate banking. Retail banking, which is designed to meet the requirements of individual customers and encourage their savings, includes payment of utility bills, consumer loans, credit cards, checking account balances, ATMs, transferring funds between accounts and the like. Corporate banking, on the other hand, caters to the needs of corporate customers like bills discounting, opening letters of credit and managing cash. The Indian banking scene has changed drastically with the private sector making inroads in an area hitherto dominated by large public sector banks. Growing disinvestment is likely to impact the banking industry as well. There is every possibility of privatization of public sector banks, leading to greater operational autonomy. The development of the Indian banking sector has been accompanied by the introduction of new norms such as Income Recognition and Capital Adequacy, by the government. The latter implies that banks can lend on the basis of their respective capital base. These norms have caused banks to construct equity on their own, before going in for debt. Disintermediation is a real threat for banks. Of late, banks are adopting the EVA (Economic Value Added) concept wherein revenues are viewed in the context of the risk associated with them. The New World order has ensured "Survival of the Fittest". New services are the order of the day, in order to stay ahead in the rat race. Banks are now foraying into net banking, securities, consumer finance, housing finance, treasury market, merchant banking and insurance.

History of Indian Banking Industry

A banking company in India has been defined in the Banking companies Act, 1949 as one which transacts the business of banking which means the accepting, for the purpose of lending or investment, of deposits of money from the public, repayable on demand or otherwise and withdrawals by cheque, draft, order or otherwise Banking is an important element of economys Indian banking system overt past few decades, it has played very effective role in mobilization of savings of the economy, spreading in banking habit to the furthest corner of the country and large entrepreneurial base. Indian banks have multiplied their activities in volume, variety and geographical base to meet the growing needs of the society. The old methods and techniques replaced by new techniques of viability need based formation of finance schemes and marketing. Instead of working for profits, they are required to participate in nation building activities and help in bringing socio economic change.

Banks are new centre of trade, commerce and business in a country. Banking plays a very important role in the economic development of all nation of the world. Industrial revolution that took place in the economic development of all nations of the world. Industrial revolution that took place in European countries in 18th and 19th centuries would not have taken place without the evolution of good banking system. Banking is life blood of modern commerce.

It is very important to study the concept of services as banks are categorized into service sector: service as deeds, processes and performances. The service sector of an economy is going through a period of almost revolutionary proportion in which established ways of doing business continue to be shunted aside.

The banking system in India constitutes the core of the financial sector. It plays a significant role in the process of economic growth of the country. Its efficiency and development thus are vital for the countrys economic progress. Commercial banks are the hub of the Indian financial system. Indian commercial banks are organized as the joint stock banks, both in the public sector and private sector.

About - HDFC Bank Limited, India

The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in-principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI's liberalization of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.

Promoter
HDFC is India's premier housing finance company and enjoys an impeccable track record in India as well as in international markets. Since its inception in 1977, the Corporation has maintained a consistent and healthy growth in its operations to remain a market leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling units. HDFC has developed significant expertise in retail mortgage loans to different market segments and also has a large corporate client base for its housing related credit facilities. With its experience in the financial markets, a strong market reputation, large shareholder base and unique consumer franchise, HDFC was ideally positioned to promote a bank in the Indian environment.

Capital Structure
The authorized capital of HDFC Bank is Rs.450 crores (Rs.45 billion). The paid-up capital is Rs.282 crores (Rs.28.2 billion). The HDFC Group holds 24.2% of the bank's equity while about 13.1% of the equity is held by the depository in respect of the bank's issue of American Depository Shares (ADS/ADR Issue). The Indian Private Equity Fund, Mauritius (IPEF) and Indocean Financial Holdings Ltd., Mauritius (IFHL) (both funds advised by J P Morgan Partners, formerly Chase Capital Partners) together hold about 5.5% of the bank's equity. Roughly 27.5% of the equity is held by FIIs, NRIs/OCBs while the balance is widely held by about 214,000 shareholders. The shares are listed on The Stock Exchange, Mumbai and the National Stock Exchange. The bank's American Depository Shares are listed on the New York Stock Exchange (NYSE) under the symbol "HDB".

Times Bank Amalgamation

In a milestone transaction in the Indian banking industry, Times Bank Limited (another new private sector bank promoted by Bennett, Coleman & Co. /Times Group) was merged with HDFC Bank Ltd., effective February 26, 2000. As per the scheme of amalgamation approved by the shareholders of both banks and the Reserve Bank of India, shareholders of Times Bank received 1 share of HDFC Bank for every 5.75 shares of Times Bank. The amalgamation added significant value to HDFC Bank in terms of increased branch network, expanded geographic reach, enhanced customer base, skilled manpower and the opportunity to cross-sell and leverage alternative delivery channels.

Distribution Network
HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable network of over 468 branches spread over 212 cities across the country. All branches are linked on an online realtime basis. Customers in 90 locations are also serviced through Phone Banking. The Bank's expansion plans take into account the need to have a presence in all major industrial and commercial centers where its corporate customers are located as well as the need to build a strong retail customer base for both deposits and loan products. Being a clearing/settlement bank to various leading stock exchanges, the Bank has branches in the centers where the NSE/BSE has a strong and active member base. The Bank also has a network of over 1054 networked ATMs across these cities. Moreover, HDFC Bank's ATM network can be accessed by all domestic and international Visa/MasterCard, Visa Electron/Maestro, Plus/Cirrus and American Express Credit/Charge cardholders.

Management
Mr. Jagdish Capoor took over as the bank's Chairman in July 2001. Prior to this, Mr. Capoor was a Deputy Governor of the Reserve Bank of India. The Managing Director, Mr. Aditya Puri, has been a professional banker for over 25 years and before joining HDFC Bank in 1994 was heading Citibank's operations in Malaysia.

The Bank's Board of Directors is composed of eminent individuals with a wealth of experience in public policy, administration, industry and commercial banking. Senior executives representing HDFC are also on the Board. BOARD OF DIRECTORS Managing Director Executive Director Executive Director Chairman Aditya Puri Paresh Sukhthankar Harish Engineer Jagdish Kapur

Equities and Private Banking and NRI Abhay Aima Business Information Technology and Legal Treasury Merchant Services Audit and Compliance Anil Jaggia Ashish Parthasarthy Bharat Shah G Subramanyam

Credit and Market Risk Human Resources Infrastructure Branch Banking Assets and Credit Cards

Kaizad Maneck Bharucha

Administration and Mandeep Maitra

Navin Puri Pralay Mondal

Retail Liabilities, Marketing and Direct Rahul N Bhagat Banking Channels Operations Finance Treasury Rajan Ananthanarayan Shashi Jagdishan Sudhir Joshi

Technology
HDFC Bank operates in a highly automated environment in terms of information technology and communication systems. The entire bank's branches have connectivity which enables the bank to offer speedy funds transfer facilities to its customers. Multi-branch access is also provided to retail customers through the branch network and Automated Teller Machines (ATMs).

The Bank has made substantial efforts and investments in acquiring the best technology available internationally to build the infrastructure for a world-class bank. In terms of software, the Corporate Banking business is supported by Flex cube, while the Retail Banking business by Fin ware, both from i-flex Solutions Ltd. The systems are open, scaleable and web-enabled.

The Bank has prioritized its engagement in technology and the internet as one of its key goals and has already made significant progress in web-enabling its core businesses. In each of its businesses, the Bank has succeeded in leveraging its market position, expertise and technology to create a competitive advantage and build market share.

Rating
HDFC Bank has its deposit programmers rated by two rating agencies - Credit Analysis & Research Limited (CARE) and Fitch Ratings India Pvt. Ltd. The Bank's Fixed Deposit programme has been rated 'CARE AAA (FD)' [Triple A] by CARE, which represents instruments considered to be "of the best quality, carrying negligible investment risk". CARE has also rated the Bank's Certificate of Deposit (CD) programme "PR 1+" which represents "superior capacity for repayment of short term promissory obligations". Fitch Ratings India Pvt. Ltd. (100% subsidiary of Fitch Inc.) has assigned the "tAAA (ind)" rating to the Bank's deposit programme, with the outlook on the rating as "stable". This rating indicates "highest credit quality" where "protection factors are very high". HDFC Bank also has its long-term unsecured, subordinated (Tier-II) Bonds rated by CARE and Fitch Ratings India Pvt. Ltd. CARE has assigned the rating of "CARE AAA" for the Tier-II Bonds while Fitch Ratings India Pvt. Ltd. has assigned the rating "AAA (ind)" with the outlook on the rating as "stable". In each case referred to above, the ratings awarded were the highest assigned by the rating agency for those instruments?

AWARDS AND RECOGNITIONS

Below are some of the prominent awards HDFC Bank won in 2008 under the stewardship of Mr.Puri Best bank 2008 Fab 50 companies in Asia Pacific

Business India Forbes Asia

Asian Banker Excellence In Retail Financial Best Retail Bank 2008 Services Asia money Best Local Cash Management bank Award Voted By Corporate Business Today-Monitor group Financial Express-Ernst and Young Award One Of Indias most Innovative companies Best Bank Award In The Private Sector Category Global HR Excellence Awards-Asia Pacific Employer brand Of The Year 2007HRM Congress Business Today 2008award-First Runner Up Best Bank Award

Product scope:
HDFC Bank offers a bunch of products and services to meet the every need of the people. The company cares for both, individuals as well as corporate and small and medium enterprises. For individuals, the company has a range accounts, investment, and pension scheme, different types of loans and cards that assist the customers. The customers can choose the suitable one from a range of products which will suit their life-stage and needs. For organizations the company has a host of customized solutions that range from funded services, Non-funded services, Value addition services, Mutual fund etc. These affordable plans apart from providing long term value to the employees help in enhancing goodwill of the company. The products of the company are categorized into various sections which are as follows:

Accounts and deposits. Loans. Investments and Insurance. Forex and payment services. Cards. Customer center.

ACCOUNTS & DEPOSITS

Banking should be effortless. With HDFC Bank, the efforts are rewarding. No matter what a customer's need and occupational status, we have a range of solutions that are second to none. Whether you're employed in a company and need a simple Savings account or run your own business and require a robust banking partner, HDFC Bank not only has the perfect solution for you, but also can recommend products that can augment your planning for the future.

Saving Account:
These Accounts are primarily meant to inculcate a sense of saving for the future, accumulating funds over a period of time. Whatever your occupation, we are confident that you will find the perfect banking solution. Open an account in your name or register for one jointly with a family member today. Regular Salary No Frills Classic

REGULAR SAVINGS ACCOUNT

An easy-to-operate savings account that allows you to issue cheques, draw Demand Drafts and withdraw cash. Check up on your balances from the comfort of your home or office through Net Banking, Phone Banking and Mobile Banking. Need money urgently? Withdraw cash from any of the 1200 ATM centers spread across the country. Features & Benefits Wide network of branches and over thousand ATMs to meet all your banking needs no matter where you are located. Bank conveniently with facilities like Net Banking and Mobile Banking- check your account balance, pay utility bills or stop cheque payment, through SMS. Never overspend- Shop using your International Debit Card that reflects the actual balance in your savings account. Personalized cheques with your name printed on each cheque leaf for enhanced security. Take advantage of Bill Pay, an instant solution to all your frequent utility bill payments. Instruct for payment over the phone or through the Internet. Avail of facilities like Safe Deposit Locker, Sweep-In and Super Saver facility on your account. Eligibility & Account Operation The following are eligible to open a Regular Savings Account: Resident Individuals (sole or joint account). Minor below 18 yrs. (account only with guardian). Hindu Undivided Families. Trusts. Associations. Clubs or Societies.

 Foreign Nationals residing in India. If you are a Foreign National residing in India, you may open a Savings Account by temporarily attaching an undertaking stating sources of credit and a copy of your Residence Permit.

Account Operation A minimum deposit of Rs. 5,000/- is required to open an account and thereafter an Average Quarterly Amount of the same amount has to be maintained. It is mandatory to maintain a minimum Average Quarterly Balance (AQB) of Rs. 5,000/-. If the balance falls below Rs. 5,000/- a service charge of Rs. 750/- will be levied per quarter. If you open a Fixed Deposit Account of Rs. 50,000/-, then you no longer have to maintain a minimum balance of Rs. 5,000 on your Savings Account. In effect your account becomes a Zero Balance Account.

NO FRILLS SAVINGS ACCOUNT

In an effort to make banking simpler and more accessible for our customers, we have introduced the 'No Frills' Savings Account, which offers you all the basic banking facilities, while you maintain a nominal average quarterly balance of only Rs. 250! You can even avail of services like Net Banking, Mobile banking free of cost. Features & Benefits Access a wide network of branches and over a thousand ATMs across the country to meet all your banking needs. Bank conveniently with facilities like Free Net Banking and Mobile Banking. Use the Free Electronic Funds Transfer (EFT) facility to transfer funds from your HDFC Bank account to an account in another Bank at the locations as specified by RBI. Enjoy Free IVR based Phone Banking. Get Free Quarterly Account Statements. Access your account through a Free ATM Card.

Enjoy free Cash Deposits at Branch/ATM. 9 Free Cash withdrawals per Quarter at Branch and HDFC Bank ATMs

PLUS CURRENT ACCOUNT

The Current Account is most suitable for business class people. With HDFC Banks current account, one can get personalized cheque book, inter branch banking and a monthly account statement in addition to host of other features. The Bank provides two types of current account facilities.

a) Current Account Regular With minimum average balance of Rs. 10,000 In case of non-maintenance Rs. 300 per quarter 50 Cheques leave free

b) Current Account-Premium Minimum average balance Rs.25000 In case of Non maintenance Rs.600 per quarter Cheque books free

REGULAR FIXED DEPOSIT

The bank provides the facility of fixed deposit which can be opened with minimum deposit of Rs. 10000. All fixed deposits are cluster deposits held in units of Rs.1. The interest rates of fixed deposits are as under:

Period

Amount

Interest Rate

15 days to 29 days 30 days to 60 days 91 days to 180 days 6 months to 1 day 1 year 1 year 1 day to 5 years Saving account

Below Rs. 25 lacs Below Rs. 25 lacs Below Rs. 25 lacs Below Rs. 25 lacs Below Rs. 25 lacs Below Rs. 25 lacs

5% 7.25% 8.00% 8.5% 8.5% 4% p.a

HDFC Bank Plus:

This is a CURRENT ACCOUNT that offers you much more than just quick and reliable service. Now one can transfer up to Rs. 50 lakhs per month free between the four metros. One can also get cheque clearing between four metros, courier facility, phone banking and personalized cheque book among a whole range of services all free of cost. In addition one can get cash delivery, home delivery of DDs, cheque protection facility, outstation cheques clearance facility etc.

Sweep in Account:
Features a) Easy to operate: Money gets automatically swept into your saving account, without any bother. b) Operate your account through cheque or by ATM: Gives you instant access to your deposit, whenever you need it. c) Minimum interest loss: Since your deposits are held in units of Re.1, you only encash the exact amount withdrawn. d) Access your money free of cost: There are no hidden charges in the day to day operations of your sweep in account.

e) Link Several Deposits together: Open a new deposit for Rs.5000 and it will be linked to your sweep in account.

How does sweep in account work?

Since deposit in account holds your money in a fixed deposit in units of Re.1, every time money is transferred from your fixed deposit to your saving account, interest loss in minimizes further you lose 1% of normal interest on the amount transferred from your fixed deposit. The rest of your deposit continues to earn the original rate till maturity.

There are more benefits of course, You can if you like, always open as on deposit for just Rs.5000. Further , you can link as many deposit, the Sweep in automatically choose the oldest deposit first before sweeping money into your savings accounts.

ATM
ATM means Automated Teller Machine but it is popularly known as Any Time Money and 365 days in a year from anywhere in India. ATMs are actually banks in themselves. In other words, one can perform the banking operations by pushing few buttons. To withdrawal cash, make deposit or transfer funds between account you generally insert an ATM card and enter your personal identification number (PIN). It provides 24 hours encashment facilities to the customers. In India there are 600 ATMs.

Advantages of ATM: 24 Hours access to cash:-You can withdraw up to Rs. 10,000/- per day on your ATM Cards. The fast cash option saves your time by providing the cash in denominations of Rs. 500/ii. Balance inquiry: - Your updated balance will appear on the screen and will also be printed on the transaction slip. iii. Mini- statement request:-Get details of the last 9 transactions on your account with the mini- statement, along with your balances.

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iv.

Cheque book request: - Send a request for a cheque book or account statement and it will arrive at your doorstep. Funds transfer: - Transfer money from one of your accounts to another. Its easy. Select the account from which you want it transferred. Both accounts must be linked to your ATM Cards and Customers ID.

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Pin change: - You can conveniently change your PIN (given at the time of opening your account) whenever you wish. Stay totally in control and ensure complete security for your ATM Card.

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Refill your Prepaid card - If you are an HDFC Bank Account holder and a prepaid customer, you can now refill your prepaid card with our Prepaid Refill service. Know more. - Your cash or cheques can be deposited into your account and the ATM will immediately print a receipt for the same.

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Learn about all our other products: - Simply select a product and all the information you require will be displayed on the screen.

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Pay your utility bills - Pay your cellular, telephone and electricity bills through the ATM using Bill Pay, a comprehensive bill payments solution. Know more about Bill Pay.

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Deposit cash or cheques - You can deposit cash or cheques into your account and the ATM will immediately print a receipt for the same.

Global Network HDFC Bank ATMs are a part of the VISA International Plus ATM Network and the MasterCard International Cirrus ATM Network, and can be accessed by all domestic and international MasterCard, Cirrus or Maestro and VISA Electron cardholders for cash withdrawals and balance inquiries. HDFC Bank have also partnered with American Express to offer their domestic and international cardholders the benefits of cash advances from any of our ATMs.

CARDS
CREDIT CARDS:
Our ranges of Cards help you meet your financial objectives. So whether you are looking to add to your buying power, conducting cashless shopping, or budgeting your expenditure, you will find a card that suits you. Besides arming you with unmatched spending power, our Credit Cards are designed to meet your unique needs. Choose one that's tailored for you. HDFC Bank has recently launched the Credit Card. Using Credit Cards you can do shopping and need not carry large amount of money along with you. There are five types of Credit Cards given by HDFC bank i.e. Silver, Gold, Value Plus, Health Plus and Titanium Card. But here in Amritsar Titanium card has not yet launched. Here there are only four types of credit cards. All these cards are lifetime cards. These credit cards are International Credit Cards.

SILVER CREDIT CARD

Here the minimum limit is Rs. 10,000 and maximum is 1 lakh. Here your amount will be withdrawn after 50days. This card also provide with 6.5 lakh accidental insurance absolutely free. But this you will have to claim within 24 hours. The documentation required for this is id proof, pan card etc. If the customer already has an account then the bank will fulfill all the formalities But if the account is new then Features & Benefits: Earn while you spend With us, money spent is money earned. For every Rs. 100 you spend, you earn 2 reward points. You can redeem these accumulated points for exciting gifts and offers from our exclusive rewards program. Add on cards Get up to 3 supplementary cards for your spouse, parents, siblings (own brother/sister), son and/or daughter (over 18 years) and allow them to enjoy the many benefits of a HDFC Bank International Silver Credit Card. Zero liability on lost card

Report your credit card loss immediately to our executives at our 24-hour call centers. After reporting to us, you carry zero liability on any fraudulent transactions on your card. Widely accepted Accepted at over 110,000 merchant establishments across India and Nepal and close to 18 million VISA establishments around the world.

GOLD CREDIT CARD

If you have a taste for the good things in life. If you like been waited upon. If you never settle for anything but the best. You don't have to look any further than the HDFC Bank Gold International Card. Join the most exclusive club in town. Get yourself an HDFC Bank International Gold Card and get introduced to a whole new life of privileges.

Features & Benefits: Special offer on air tickets Attractive discounts on domestic and international air tickets. Discounts on hotel tariff A whopping 50% discount on hotel stays across 30 cities in India through complimentary membership to the International Business Traveller's Club. This also entitles you to discounts up to 50% at over 10,000 hotels worldwide. Extensive travel-related insurance Covers loss of baggage, loss of air ticket, delayed flight, late baggage arrival, loss of passport and hijacking. Comprehensive Insurance coverage

This coverage will cover accidental Death, hospitalization expenses due to an accident, purchase protection and household insurance. Greater reward points You stand to earn 2 reward points for every Rs 100 spent by you - a clear 200% advantage over any other credit cards. This would be in addition to special promo programs where you would earn bonus points. Reward points redemption After earning all those reward points, have fun redeeming them for exciting gifts and facilities, or just convert them directly into spends!! We present to you the My Rewards programme and the Air Miles redemption programmed. My Rewards programmed This programmed offers to you a vast array of products, gifts, holiday packages and more. You can even have the facility of acquiring what you need by paying partly through the accumulated points and paying the balance through your HDFC Bank Gold card. This is possible through our unique Classic, Premium and Fas Track programmers. Air Miles redemption Redeem your accumulated reward points for air miles on leading airlines like Indian Airlines and Jet Airways. Worldwide acceptance Accepted at over 23 million Merchant Establishments around the world, including 110,000 Merchant Establishments in India. Revolving credit facility Pay a minimum amount, which is 5% (subject to a minimum amount of Rs.200) of your total bill amount or any higher amount whichever is convenient and carry forward the balance to a better financial month, for which you pay a charge of 2.95% (2.85% per month for HDFC Bank Account Holders) per month. Free Add-on card You can share these wonderful features with your loved ones too - we offer the facility of an add-on card for your spouse, children or parents. Allow us to offer the first such add-on card to you FREE OF COST with our compliments.

 Interest free credit period Your Card now gets you the highest Free Credit Period of up to 50 days from the date of purchase (subject to the submission of the charge by the Merchant). Subsequently, if you carry forward your outstanding balance you just pay a nominal interest of 2.95% (2.85% per month for HDFC Bank account Holders) per month.

INTERNATIONAL DEBIT CARD:

HDFC Bank has recently launched the International Debit Card in Mumbai and Delhi in association with Visa. The Debit Card is just like ATM, with the advantage that it can also be used to shop or pay to just about anything. All over the India as well as abroad, it is applicable. A Debit Card is basically a better way of carrying cash or a cheque book. It is an electronic card that one can use as a convenient payment mechanism. The card is generally issued by your bank and is connected through the ATM. Debit Card allow you to spend only what is in your account and purchase should be kept track of just as if youre writing a cheque.

For transaction at VISA/PLUS ATMs following charges apply.

Domestic Visa/Plus Atm Location Cash withdrawal per transaction Balance enquiry per transaction Rs. 55 Rs. 10

International Visa/Plus ATM Location Cash withdrawal per transaction Balance enquiry per transaction Rs. 110 Rs. 10

Eligibility: A. Resident Indian holding any of the following Accounts with HDFC Bank:-

1. Saving Account

2. Current Account ( Sole Proprietorship) 3. Super Saving Account 4. Loan Against Shares Account (LAS) 5. Salary Account

B. Non- Resident Indian holding any of the following NRI Accounts with HDFC Bank:1. NRI Saving Account 2. NRE Saving Depository Account 3. NRE Current Depository Account

Advantages of International Debit Card

I. International Debit Card: Its like an ATM card you shop with: a. Use your HDFC Bank International Debit Card to access your account from a widespread network of ATMs within India and abroad. Withdraw cash at over 7, 00,000 Visa/Maestro/Plus/Cirrus ATMs in 140 countries. b. Shop at over 30,000 establishments in India and over 10 million worldwide with your International Debit Card. c. At selected Branches of Canara Bank and Bank of India you can withdraw cash against your HDFC Bank International Debit Card (available only with the Visa Electron programme).

II. Cash withdrawal at select Canara Bank and Bank of India branches (for Visa Electron Programme only): Walk into 450 selected branches of Canara Bank of India across the country and withdraw cash against your HDFC Bank International Debit Card (available only with the Visa Electron programme).

III. Daily withdrawal limits: you can withdraw up to Rs. 15,000/- at ATMs and make purchases up to Rs. 25,000/- at merchant locations (Point of sale) per day. For cash withdrawal Canara Bank and Bank of India locations (VISA Electron Card holder only) the point of sale limit applies.

NET BANKING
Net Banking is HDFC Bank's Internet Banking service. Providing up-to-the-second account information, Net Banking lets you manage your account from the comfort of your mouse anytime, anywhere. Net Banking is Real Time, giving you up-to-the-second details on your account. It can be accessed anytime, from anywhere, giving you complete control over your finances. There are no queues to stand in, or turns to wait for. With Net Banking you are in control. HDFC Bank's Net Banking service is secure. Using industry-standard technologies and infrastructures, our service gives you peace of mind. So next time you think of visiting your branch, switch on your PC instead. It is most sophisticated way to bank. This is another convent way to access the bank account from any part of word, through internet, when one registers for net banking. He/She will get a password which can be used with the customer ID number to conduct transactions and get up to date the products and services round the clock.

Features View Account Balances & Statements Transfer Funds between accounts Create Fixed Deposits Online Request a Demand Draft Pay Bills Order a Cheque Book Request Stop Payment on a Cheque

Eligibility:All you need to access Net Banking if you have a saving or current or fixed deposit account. Financial transactions can be made by saving account holder (with either or survivor mandate), individual current account holder and sole proprietorship account holder. Now you can also download the form from the website or contact your nearest branch. ADVANTAGES OF NET BANKING:

i.

Real-time, online banking: Net Banking is anytime, anywhere, real time, on line banking. Real time means instant up to the second account transactions displayed on the Internet. HDFC Bank is among the first in INDIA to enable such high tech connectivity.

ii.

Security: Net Banking uses 128-bit encryption Secure Socket Layer (SSL) technology, one of the most secure forms of transaction and the highest level of security commercially available on the internet.

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Up-to-the-second account balance/ statement inquiry: Request for a new fixed deposit: Make a Fixed Deposit inquiry or even make a TDS inquiry on your Fixed Deposits.

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Request for a cheque book: Enquire about the status of a cheque issued or stop cheque payment request in an emergency. Request for Demand Draft/bankers Cheque: They will be delivered to your mailing address.

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Free Online Third Party Transfer Facility: Instantly transfer funds between your accounts and to a third party that have an account with the bank.

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Demat on NET: It help you view your Demand Account, account holdings, transactions in the account company-wise, and get details regarding pay-in, pay-out dates, etc.

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Funds Transfer: Net Banking makes it easy to transfer funds between any of your accounts, even if they are in different branches/cities.

PREFEERED BANKING
How you would like a banker dedicated to take care of all your banking requirements and suggesting ways to invest your money with good returns from time to time? If you're a seasoned professional or have been running a successful business over the years, the HDFC Bank Preferred Programme is meant for you.

As a valued customer you benefit from our Relationship Pricing Programme with exclusive offers such as a free Gold International Debit card, a free International Titanium card or a free International Gold Credit Card, loans at preferential rates, etc.

Features & Benefits:

Dedicated Relationship Manager Customized Investment Solutions Investment Options Wealth Management Program E-Broking Expedite Tax Payments Relationship Pricing Business Solutions On-demand exclusive privileges Annual Service Charge Waiver

Profit & Loss account of HDFC Bank ------------------Mar '12 Mar in Rs. '11 Cr.Mar ------------------'10 Mar '09 Mar '08

(Dec-2012)
12 mths Income Interest Earned Other Income Total Income Expenditure Interest expended Employee Cost Selling and Admin Expenses Depreciation Miscellaneous Expenses Preoperative Exp Capitalised Operating Expenses Provisions & Contingencies Total Expenses 14,989.5 9,385.08 7,786.30 8,911.10 4,887.12 8 3,399.91 2,836.04 2,289.18 2,238.20 1,301.35 2,647.25 2,510.82 3,395.83 2,851.26 542.52 0.00 497.41 0.00 394.39 0.00 359.91 0.00 974.79 271.72 0.00 27,286.3 19,928.2 16,172.9 16,332.2 10,115.0 5 1 0 6 0 5,333.41 4,433.51 3,810.62 3,470.63 2,205.38 32,619.7 24,361.7 19,983.5 19,802.8 12,320.3 6 2 2 9 8 12 mths 12 mths 12 mths 12 mths

5,873.42 5,205.97 3,169.12 3,197.49 3,295.22 9,241.64 8,045.36 7,703.41 7,290.66 3,935.28 3,221.46 3,004.88 1,545.11 1,356.20 1,907.80 27,452.6 20,435.3 17,034.8 17,557.9 10,730.2 8 2 2 6 0 Mar '12 12 mths Mar '11 12 mths Mar '10 12 mths Mar '09 12 mths Mar '08 12 mths

Net Profit for the Year Extraordionary Items Profit brought forward Total Preference Dividend Equity Dividend Corporate Dividend Tax Per share data (annualised) Earning Per Share (Rs) Equity Dividend (%) Book Value (Rs) Appropriations

5,167.09 3,926.40 2,948.70 2,244.94 1,590.18 -2.12 -2.65 -0.93 -0.59 -0.06 6,174.24 4,532.79 3,455.57 2,574.63 1,932.03 11,339.2 8,456.54 6,403.34 4,818.98 3,522.15 1 0.00 1,009.08 163.70 22.02 215.00 127.52 0.00 767.62 124.53 84.40 165.00 545.53 0.00 549.29 91.23 64.42 120.00 470.19 0.00 425.38 72.29 52.77 100.00 344.44 0.00 301.27 51.20 44.87 85.00 324.38

Transfer to Statutory Reserves Transfer to Other Reserves Proposed Dividend/Transfer to Govt Balance c/f to Balance Sheet Total

1,250.08 516.70 1,172.78

997.52 392.64 892.15

935.15 294.87 640.52

641.25 224.50 497.67

436.05 159.02 352.47

8,399.65 6,174.24 4,532.79 3,455.57 2,574.61 11,339.2 8,456.55 6,403.33 4,818.99 3,522.15 1

PROFILE OF BANK
About ICICI Bank Limited, India In 1955, The Industrial Credit and Investment Corporation of India Limited (ICICI) was incorporated at the initiative of World Bank, the Government of India and representatives of Indian industry, with the objective of creating a development financial institution for providing medium-term and long-term project financing to Indian businesses. In 1994, ICICI established Banking Corporation as a banking subsidiary. Formerly known as Industrial Credit and Investment Corporation of India, ICICI Banking Corporation was later renamed as 'ICICI Bank Limited' Capital structure ICICI Bank is India's second-largest bank with total assets of Rs. 3,634.00 billion (US$ 81 billion) at March 31, 2010 and profit after tax Rs. 40.25 billion (US$ 896 million) for the year ended March 31, 2010. ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE).

BOARD OF DIRECTORS

Managing Director and Chief executive Chanda Kochhar Officer Deputy Managing Director Executive Director Senior Secretary Senior General Manager Sandeep Bakhshi Kannan.S Nita Colaco Nimesh Shah

Executive Director Executive Director Senior Secretary Chief Technology Officer

Sonjoy Chatterjee Ramkumar K Lucy Almedia Pravir Vohra

Distribution network The Bank has a network of 2,016 branches and about 5,219 ATMs in India and presence in 18 countries. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management. The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary has established branches in Belgium and Germany. Technology Sky Cell Communications Ltd, one of the two cellular service providers in Chennai, has launched `Sky Banking', for which the company has tied up with ICICI Bank and HDFC Bank. The ICICI has announced the launch of mobile banking services for its customers, using the wireless application protocol (WAP) technology. Ford India has tied up with ICICI Bank to introduce a scheme, enabling non-resident Indians (NRIs) to purchase a Ford Ikon car for their friends and relatives in India. ICICI Bank has set up an ATM facility at an Indian Oil Corporation petro diesel outlet at Chennai. ICICI Bank has tied up with Chennai Telephones to provide Internet bill payment facility to its customers. AWARDS AND RECOGNITIONS ICICI Bank bags the Best bank in SME financing (Private Sector) at the Dun and Bradstreet awards 2009. ICICI Bank NRI services win the Excellence in Business Model Innovation Award in the eighth Asian Banker Excellence in Retail Financial Services Awards Programme. ICICI banks Rural Micro Banking and Agri-Business Group wins WOW Event and Experiential Marketing Award in two categories:. Rural Marketing Programme of the

Year and Small Budget on Ground Protection of the Year. These awards were given for Cattle Loan Kamdhenu Campaign and Talkies on the move campaign respectively. ICICI Banks Germany branch has been certified by Stiftung Warrentest.ICICI Bank is ranked 2nd amongst the 57 savings products across 19 banks. ICICI Bank Germany won the yearly banking test of the investor magazine Euro in the Call Money category. ICICI Bank was awarded the runners up position in Gartner Business Intelligence and Excellence award for Asia Pacific for its Business Intelligence functions. ICICI Banks Organizational Excellence Group was recently awarded ISO 9001:2008 certification by TUV Nord. The scope of certification comprised processes around consulting and capability building on methods of quality and improvements. ICICI Bank has been awarded the following titles under The Asset Triple A Country awards for 2009 Best Transaction Bank in India Best Trade Finance Bank in India. Best Cash Management Bank in India. Best Domestic Custodian in India.

ICICI Bank Canada received the prestigious Canadian Helen Keller Award at the Canadian Helen Keller Centres Fifth Annual Luncheon in Toronto. The award was given to ICICI Bank for its long-standing support to its unique training centre for people who are deaf-blind.

Types of Saving Accounts

Life Plus Senior Citizen Services
ICICI Banks Life Plus Senior Citizen Services have been designed to empower senior citizens to independently carry out the day-to-day banking transactions with dignity and confidence. These senior citizen benefits are exclusively for customers above 60 years of age. The ICICI Bank Edge

Designated Senior Citizens desk for Life Plus customers at all ICICI Bank branches Higher Interest Rates on Term Deposits

Overdraft against your deposit Free collection of outstation cheques drawn on any ICICI Bank location Special Senior Citizen 'Life Plus' Debit card Money Multiplier Facility Anywhere Banking Internet Banking Customer Care Nomination Facility

Features

No more waiting in long queues for you, a senior citizen can now approach the Designated Senior Citizen desk at any ICICI Bank branch and get his / her account serviced. Earn a higher interest rate on your terms deposits with us. Demand Loan / overdraft against deposits will be up to 90% of the deposit. The upcountry cheques collection facility for locations with ICICI Bank presence free of charge to the Senior Citizen customers. Free quarterly physical statement. Payable-at-par cheque book. Free Access to any Bank's ATM* - The next time you want to withdraw cash from your ICICI Bank account, just walk into any bank's ATM and use your ICICI Bank ATM-cumDebit card. Money Multiplier Facility. Internet Banking is offered free of cost. Anywhere Banking - This facility entitles the account holder to one free cash withdrawal or deposit per month up to a limit of Rs.50,000 across all ICICI Bank branches. Rest of the transactions at normal charges #. You can give us various types of standing instructions like transferring to fixed deposit accounts at regular intervals. An average quarterly balance of Rs 5,000 only. Nomination facility is available. Interest is payable half-yearly. Now, get a specially designed debit card with your new 'Life Plus' Senior citizen account. This ICICI Bank Ncash debit card is a debit-cum-ATM card providing you with the convenience of acceptance at merchant establishments and cash withdrawals at ATMs. With a per-day limit of Rs.25, 000 each for ATM withdrawals as well as for POS transactions, the Debit Card only adds more comfort and convenience! This is available free of cost to ICICI Bank Senior Citizen customers.

Minimum Balance A minimum average quarterly balance requirement of Rs. 5000 with the account. Nonmaintenance of the minimum average quarterly balance attracts a fee of Rs 250 per quarter. Existing Senior Citizen customers will continue to enjoy the zero balance facility with Rs. 10,000 FD till 30th September, 2007. From October 1st, 2007, a minimum balance of Rs. 5,000 is required. Nomination

Nomination facility available for bank deposits. There can be only one Nominee for a deposit account whether held singly or jointly. A person legally empowered to operate a minor's account can file a nomination on behalf of the minor. Applicants can make nomination by filling up the Form prescribed under the Banking Companies (Nomination) Rules 1985. The nomination details can be changed during the subsistence of the account relationship by filling up the Form prescribed under the Banking Companies (Nomination) Rules 1985.

Advantage Woman Savings Account

The ICICI Bank Advantage Woman Account enables todays independent women to enjoy hassle-free banking services. Besides the core ICICI Bank advantage, the Advantage Woman Savings Account is packed with special benefits for our women customers. Enjoy your present and plan for the future with ICICI Banks Advantage Woman Savings Account. Advantage Woman offers a specially designed woman's debit card which helps you shop and save simultaneously, manages your household expenditures and comes with a bag full of offers attached to it. Eligibility Advantage Woman Savings Account can be opened with primary applicant as any resident Indian woman (majors above 18 years).

The ICICI Bank Edge

Zero Balance facility with a RD of just Rs. 2,000**. A Special International Woman's Debit card along with the account with a withdrawal / spending limit of Rs. 25,000 per day. Gamut of discounts and benefits on your Special Woman's Debit card. Free multi-city cheque book. Free quarterly physical account statement and free monthly email statement (on customer request). Online Bill Pay facility by issuing a one-time standing instruction. Multi channel access through ATM, Branch network and free Internet, mobile and phone banking. Nomination facility available.

Nomination Facility

Nomination facility available for bank deposits. There can be only one Nominee for a deposit account whether held singly or jointly. A person legally empowered to operate a minor's account can file a nomination on behalf of the minor. Applicants can make nomination by filling up the Form prescribed under the Banking Companies (Nomination) Rules 1985. The nomination details can be changed during the subsistence of the account relationship by filling up the Form prescribed under the Banking Companies (Nomination) Rules 1985. For more details approach your bank.

**This is as long as the Recurring Deposit is active, else a Minimum Quarterly Average Balance (QAB) of Rs.10, 000/- is to be maintained and standard charges will be debited on nonmaintenance of QAB.

Privilege Banking
Choose the ICICI Bank Privilege Banking account to enjoy exclusive benefits across wide range of product and services. The Privilege banking account variants we offer are - silver, gold and titanium; each designed to suit your specific needs. In addition to benefits like money multiplier, nomination facility, internet banking and mobile banking, you can avail other special privileges like:

Priority service at all ICICI bank branches and through Customer Care. Preferential rate on purchase of ICICI Bank pure gold and foreign exchange. Discount on annual fee for safe deposit locker. Special rates on ICICI Bank loans. Preferential rate on DD/ PO charges. Multi-city cheque book.

Young Stars
At Young Stars, we will guide your child through the world of banking - from checking the childs savings account balance to guiding through fun zones and special pages on the Internet Banking channel. It makes banking a pleasure and teaches your child to manage his or her personal finances through a savings account. You can transfer pocket money into your child's account. You can even shop with him / her at Young Stars Shopping Page. You can also open a recurring deposit in your child's name. Once you are done with your 'banking', you can access your child's account with all the fun links to special zones designed to suit your child's area of interests and also impart knowledge on the current events of the world. Key Features

Open a Kid's Savings Account, Fixed Deposit or a Recurring Deposit. The minimum average balance for a Savings Account Is Rs.2, 500. Free personalized Cheque Book Internet Banking. Free International Debit Card*. Daily withdrawal and spends of up to Rs.2, 500. Transfer Funds Facility.

Eligibility ICICI Bank Young Stars Account is a banking service for children in the age group of 1 day18 years. It is essential for the parent/guardian to also hold an account with ICICI Bank. In event

of the parent/guardian not holding an ICICI Bank Savings Account, both the accounts (parent's Saving Account and Young Star Account) can be simultaneously opened.

Financial Highlights (Standalone) Description 201003 Equity Paid Up Reserve Deposits Gross Block Interest Earned Operating Profit PAT Dividend % Adj. EPS(Rs) Adj. Book Value(Rs) 1114.81 50503.48 202016.6 7114.12 25706.93 9732.18 4024.98 120 36.1 463.02

200903 1113.21 48419.73 218347.83 7443.71 31092.55 8925.23 3758.13 110 33.76 444.95

200803 1112.6 45357.53 244431.05 7036 30788.34 7960.68 4157.73 110 37.37 417.67

200703 899.27 23413.92 230510.19 6298.56 21995.59 5874.41 3110.22 100 34.59 270.37

(Rs. In Crore) 200603 889.8 21316.16 165083.17 5968.57 14306.13 3888.42 2540.08 85 28.55 249.56

Quarter on Quarter (Standalone) Particulars Interest Earned Total Expenditure Operating Profit PAT PBIDTM% PATM% Adj. EPS(Rs) 201012 6695.96 1717.92 2342.61 1437.02 34.99 21.46 12.48 201009 Q on Q Var% 6309.1 1570.37 2211.94 1236.27 35.06 19.6 10.74 6.13 9.4 5.91 16.24 -0.2 9.49 16.2 200912

(Rs. In Crore) Y on Y Var% 9.96 26.1 -1.11 30.51 -10.05 18.69 26.32

6089.57 1362.39 2368.84 1101.06 38.9 18.08 9.88

ICICI BANK LTD BALANCE SHEET

DESCRIPTION Mar-10 Mar-09 Mar-08 Mar-07 Mar-06

SOURCES OF FUNDS: Share Capital Share Warrants & Outstanding Total Reserves Deposits Borrowings Other Liabilities & Provisions Total Liabilities APPLICATION OF FUNDS : Cash and balance with Reserve Bank of India Balances with banks and money at call Investments Advances Gross block Less: Accumulated Depreciation Less: Impairment of Assets Net Block Lease Adjustment Capital Work in Progress Other Assets Total Assets Contingent Liabilities Bills for collection Book Value Adjusted Book Value 19214.93 363399.72 727084.06 6474.95 463.02 463.02 24163.62 379300.96 20574.63 399795.08 16489.92 344658.11 562959.91 4046.56 270.37 270.37 12657.51 251388.95 395033.67 4338.46 249.56 249.56 3212.69 3801.62 4108.90 3923.42 3980.71 27514.29 11359.40 120892.80 181205.60 7114.12 3901.43 17536.33 12430.23 103058.31 218310.85 7443.71 3642.09 29377.53 8663.60 111454.34 225616.08 7036.00 2927.11 18706.88 18414.45 91257.84 195865.60 6298.56 2375.14 8934.37 8105.85 71547.39 146163.11 5968.57 1987.85 1114.89 0.00 50503.48 202016.60 94263.57 15501.18 363399.72 1113.29 0.00 48419.73 218347.82 93155.45 18264.66 379300.96 1462.68 0.00 45357.53 244431.05 65648.43 42895.38 399795.08 1249.34 0.00 23413.92 230510.19 51256.03 38228.64 344658.11 1239.83 0.00 21316.16 165083.17 38521.91 25227.88 251388.95

834683.00 1211082.33 6000.44 444.95 444.95 4278.28 417.67 417.67

ICICI BANK LTD PROFIT AND LOSS A/C

DESCRIPTION Mar-10 Mar-09 Mar-08 Mar-07 Mar-06

No of Months I. INCOME Interest Earned Other Income Total Income II. EXPENDITURE Interest Expended Operating Expenses Provisions and Contingencies Profit Before Tax Taxes Total III. PROFIT AND LOSS Profit After Tax Extra items Profit brought forward Adjustments to PAT Total Profit & Loss IV. APPROPRIATIONS Equity Dividend % Earnings Per Share Adjusted EPS

12.00

12.00

12.00

12.00

12.00

25706.93 7477.65 33184.58

31092.55 7603.73 38696.28

30788.34 8810.76 39599.11

21995.59 6927.87 28923.46

14306.13 4180.89 18487.02

17592.57 5859.83

22725.93 7045.11

23484.24 8154.18

16358.50 6690.56

9597.45 5001.15

4386.86 5345.32 1320.34 29159.60

3808.26 5116.97 1358.84 34938.14

2904.58 5056.10 898.37 35441.38

2226.37 3648.04 537.82 25813.24

791.81 3096.61 556.53 15946.94

4024.98

3758.13

4157.73

3110.22

2540.07

2809.65

2436.32

998.27

293.44

188.22

6834.63 6834.63 120.00 36.10 36.10

6194.45 6194.45 110.00 33.76 33.76

5156.00 5156.00 110.00 37.37 37.37

3403.66 3403.66 100.00 34.59 34.59

2728.30 2728.30 85.00 28.55 28.55

ICICI BANK LTD FINANCIAL RATIOS

RATIOS
Per Share Ratios EPS DPS Profitability ratios GP Ratio NP Ratio ROE ROA Liquidity Ratios Current Ratio Quick Ratio

2010

2009

2008

2007

2006

36.10 12

33.76 11

37.37 11

34.59 10

28.55 8.50

15.06 12.17 7.96 1.08

12.36 9.74 7.83 .96

12.99 10.51 11.75 1.12

11.41 10.81 13.37 1.04

15.10 14.12 14.62 1.21

1.94 14.70

0.78 5.94

0.72 6.42

0.61 6.04

0.62 6.64

Expected Growth of ICICI in 2011 by Unicon Investment research report

ICICI Bank registered a good financial performance in Q4FY11 with standalone PAT up by 44% to INR 14.52 Bn from INR 10.06 Bn in Q4FY10. The growth, being the highest in last 7 years, was aided by increase in interest and non interest income. The QoQ increase in Net Interest Income was better than expected (a rise of 23.3% from INR 20.35 bn in Q4FY10 to INR 25.10 Bn to Q4FY11). Net interest margin increased QoQ & YoY by 10 bps to 2.7% respectively, on account of lower cost of funds, lower delinquencies and growing CASA deposits. CASA ratio increased from 41.7% in Q4FY10 to 45.1% in Q4FY11. The total deposits increased by 11.7% YoY (INR 668.7 Bn on March 31,2011 as compared to INR 532.18 Bn in March 31,2010). Non interest income decreased by 13.2% QoQ and 11.1% YoY, this was primarily because of MTM loss in treasury income (Q4FY11 value stood at INR 1.96 Bn) and reduction in other income by 73.6% (QoQ). However, fee income increased by 17.8% to INR 17.91 Bn on QoQ basis. Advances increased YoY by only 19% which was lower than the industry level of 21%, advances to domestic 71orporate increased by 42.6% YoY. The retail advances like vehicle loan and home loan are expected to grow in the near future. The Net NPAs improved from 1.87% in Q4FY10 to 0.94% of net advances in Q4FY11. Loan loss coverage ratio also increased to 76% on March 31,2011 from 59.5% in March 31,2010, much above the RBI regulation of 70%. Operating expenses rose YoY by 14.1% to INR 17.89 Bn in Q4FY11 from INR 14.58 Bn in Q4FY10. Credit to deposit ratio from domestic business stood at 75%, Cost to income ratio was 42% due to healthy operating income growth. This was on account of expanding network of the bank with 2529 branches and 6104 ATMs. ICICI Banks growth in the past has been mainly retail-driven, the bank is now looking to grow its large corporate and SME segment loan book as well. Progress on the 4C strategy (CASA, capital conservation, cost control and credit charges) has been good. At the CMP ICICI is trading at 2x of its FY12E P/BV (standalone basis). We have Accumulate rating on the stock for a target price of INR 1306, says Unicon Investment research report