ACKNOWLEDGMENT

We would firstly like to express our sincere thanks to Mr. RAJ KUMAR SAXENA, the Principal of the 'Institute of Hotel Management (Mumbai)' through the medium of whom, we were provided an opportunity to do this research project.

We are deeply obliged to our research coordinator Ms. AILEEN SEQUEIRA and our respected teacher Ms. HARSHAL PAWAR for their exemplary guidance and support without whose help this project would not have been success.

I would like to place on record our sincere appreciation to all the participants (Hotel Managers) who took part in completing the survey, for their kind cooperation which enabled us to complete the project.

We also take this opportunity to express our deed gratitude to our parents and friends who were a constant source of motivation and for their never ending support and encouragement during this project.

TABLE OF CONTENTS

S.NO 1.

CONTENTS Chapter I- Introduction 1.1 Indian Hospitality Industry 1.2 Reasons for choosing this topic

PAGE NUMBER 1 1 3 5 5 6

2.

Chapter II- Literature Review Introduction to Basic Literature 2.1 Definitions

2.2 What is Job Satisfaction? 2.3 History of Job Satisfaction 2.4 Models and theories of Job Satisfaction. 2.5 Factors influencing Job Satisfaction. 2.6 Measurement Tools of Job Satisfaction. 2.7 Practical implications. Job Satisfaction in Hospitality Industry. 2.8 Perceptions of different authors. 2.9 Influencing factors. 2.10 Importance. 2.11 Past research evidences. Job Satisfaction And Gender 2.12 Past researches. 2.13 What should the employer do? 2.14 Conclusion of literature review. 3. Chapter III- Research Design 3.1 Aim 3.2 Objectives 3.3 Methods 3.4 Sample Design 4. Chapter IV- Data Analysis and Interpretation 4.1 Introduction 4.2 Analysis of Objective Data 4.3 Analysis of Subjective Data 4.4 Interpretation 5. Chapter V- Summary 5.1 Summary of Findings 5.2 Limitations 6. 7. Chapter VI- Conclusion Chapter VII- Recommendations 7.1 Recommendations About the Research Design 7.2 Recommendations to Hotel Owners 8. 9. Appendix Bibliography

6 6 7 11 15 18 19 19 21 22 24 27 30 32 34 35 35 35 36 36 37 37 39 57 67 70 70 71 72 73 73 74

LIST OF TABLES

S.NO 1 2 3 4 5 6 7 8 9 10

Name of the Table SWOT Analysis of Indian Hotel Industry (Table A)

Comparison of females and males (Question 1) Comparison of females and males (Question 2) Comparison of females and males (Question 3) Comparison of females and males (Question 4) Comparison of females and males (Question 5) Comparison of females and males (Question 6) Comparison of females and males (Question 7) Comparison of females and males (Question 8) Comparison of females and males (Question 9)

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LIST OF FIGURES

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Name of the Figure

Bar graph: % of females (1.f) Bar graph: % of males (1.m) Bar graph: % of females (2.f) Bar graph: % of males (2.m) Bar graph: % of females (3.f) Bar graph: % of males (3.m) Bar graph: % of females (4.f) Bar graph: % of males (4.m) Bar graph: % of females (5.f) Bar graph: % of males (5.m) Bar graph: % of females (6.f) Bar graph: % of males (6.m) Bar graph: % of females (7.f) Bar graph: % of males (7.m) Bar graph: % of females (8.f) Bar graph: % of males (8.m) Bar graph: % of females (9.f) Bar graph: % of males (9.m) Pie chart: % of total (10.t) Pie chart: % of females (10.f) Pie chart: % of males (10.m) Pie chart: % of total (11.t) Pie chart: % of females (11.f) Pie chart: % of males (11.m) Pie chart: % of total (12.t) Pie chart: % of females (12.f) Pie chart: % of males (12.m)

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