0-25 34% 25-35 46% 35-45 14% 45 above 6%

50% 45% 40% 35% Percentage 30% 25% 20% 15% 10% 5% 0% 0-25 34%

Rural Urban

36% 64%

>1L 1L 1.5L 1.5 L 2 L Above 2 L

14% 28% 26% 32%

35% 30% 25%

25% Percentage 20% 15% 10% 5% 0% >1L 1L 14%

Student 28%

Government employee 14% Business 26% Professional32% Student 28%

Professional 32%

Activa Unicorn Fz Others

54% 26% 12% 4%

Fz 14%

Unicorn 27%

Percentage

0 to 1 1 to 2 2 to 3 Above 3

14% 20% 34% 32%

40% 35% 30% 25%

Percentage

25% 20% 15% 10% 5% 0% 0 to 1 14%

90%

Percentage

Telephone Personally Internet Others

12% 78% 0% 10%

80% 70% 60% 50% 40% 30% 20% 10% 0% Telephone 12%

Excellent Very good Good Average Poor

16% 28% 36% 12% 8%

Percentage

40% 35% 30% 25% 20% 15% 10% 5% 0% Excellent 16%

Percentage

0-1 12 23 3&abov e

82% 14% 4% 0%

90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

82%

0-1

Percentage

Highly satisfie d Satisfi ed Dissati sfied Highly dissati sfied

34% 42% 14%

45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Highly satisfied 34%

10%

45% 40%

Percentage

Highly satisfied 34% Satisfied 42% Dissatisfied14% Highly dissatisfied 10%

35% 30% 25% 20% 15% 10%

34%

10% 5% 0% Highly satisfied

70%

Percentage

Highly satisfied 8% Satisfied 66% Dissatisfied 18% Highly dissatisfied 8%

60% 50% 40% 30% 20% 10% 0% Highly satisfied 8%

Yes No

88% 12%

No 12%

YES NO

74% 26%

NO 26%

Yes No

82% 18%

No 18%

Percentage

Strongl y agree 32% Agree 46% Disagre e 12% Strongl y disagree 6%

50% 40% 30% 20% 10% 0% Strongly agree 32%

0% Strongly agree

Highly satisfied Satisfie d Dissatis fied Highly dissatisf ied

26% 62% 8%
Percentage Percentage

70% 70% 60% 60% 50% 50% 40% 40% 30% 30% 20% 20% 10% 10% 0% 0% Highly satisfied satisfied Highly 26% 26%

4%

Tangibl es 6% Reliabil ity 8% Respon siveness 26% Assuran ce 16% Empath y 44%
Empathy 44%

No 6%

Yes No

94% 6%

70% 60% 50% Percentage 40% 30% 20% 10% 34%

Highly satisfied Satisfie d Dissatis fied Highly dissatisf ied

34% 58% 6%

0% Highly satisfied

2%

Reasonable 26% 74% Not

Not 74%

Once in a month 32%

50% 45%

Percentage

Once in two 46% months Once in three 16% months Rarely 6%

50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0%

32%

Once in a month

yes no neutral

78% 22% 0
No 22%

Compl etely dissati sfied 4% Very dissati sfied 8%

Mildly dissati sfied 6% Neithe r dissati sfied nor satisfie d Mildly satisfie d Very satisfie d Compl etely satisfie d

4%

10%

26%
4%

8%

42%

120%

Yes No

100% 0%
Percentage Percentage

100% 80% 60% 40%

20% 60% 50% 0% 40% 30% 20% 10% 28%

Highly Satisfied 28% Satisfied 54%

10%

Dissatisfied 18% Highly dissatisfied 0%

0% Highly Satisfied

46%

14% 6%

0-25

25-35 Age

35-45

45 above

Rural Urban

32% 28% 26%

1L 1.5L Income

1.5 L 2 L

Government employee Above 2L 14%

Business 26%

Others 4%

Activa 56%

34%

32%

20%

20%

0 to 1

1 to 2 Years

2 to 3

Above 3

78%

10% 0% Telephone Personally Medium Internet Others

36% 28%

12% 8%

Excellent

Very good

Good Opinion

Average

Poor

14% 4% 12 Days 23 0% 3&above

42%

14% 10%

Highly satisfied

Satisfied Opinion 42%

Dissatisfied

Highly dissatisfied

14% 10%

Highly satisfied

Satisfied Opinion

Dissatisfied

Highly dissatisfied

66%

18% 8%

Highly satisfied

Satisfied Opinion

Dissatisfied

Highly dissatisfied

Yes 88%

YES 74%

Yes 82%

46%

12% 6%

Strongly agree

Agree

Disagree

Strongly disagree

Strongly agree

Agree Opinion

Disagree

Strongly disagree

62% 62%

8% 8%

4% 4% Highly dissatisfied dissatisfied Highly

Highly satisfied satisfied Highly

Satisfied Satisfied

Dissatisfied Dissatisfied Opinion Opinion

Tangibles 6%

Reliability 8%

Responsiveness 26%

Assurance 16%

No 6%

Yes 94% 58%

6%

2% Highly dissatisfied

Highly satisfied

Satisfied Opinion

Dissatisfied

Reasonable 26%

46%

46%

32%

16% 6%

Once in a month

Once in two months

Once in three months Period

Rarely

Neutral 0%

Yes 78%

42%

26%

10%

6% 4%

100%

54% Yes Opionion

0% No

18%

0%

0% Highly Satisfied Satisfied Opinion Dissatisfied Highly dissatisfied