Entry Test

You are going to hear a voicemail message giving information about some changes to the arrangements described in the e-mail below. You will hear the message twice. Listen for the answers to the questions below. Then complete the memos and messages that follow with the correct information.

SUBJECT: Meeting in London Wednesday and Thursday Hello John It is very kind of you to arrange for your driver to pick me up from the airport on Wednesday. Here are the details of my flight: Im arriving at Heathrow airport at 17.10 on flight BA1870. It arrives at Terminal 1. The agenda we agreed for the meeting at your office on Thursday is: 08.30 start 1 Report on activities in the last month 2 Update on the OTA project 3 Sales targets for the next quarter 4 Improving our image in the market: discussion 5 AOB Looking forward to seeing you for dinner at Fortunes Restaurant on Wednesday evening. Patricia

1 2 3 4

Where is Patricia calling from? Why cant she travel this afternoon? When does she expect to arrive at Johns office? Which product will they discuss?

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Message to the company driver

Patricia Legrand is not now arriving at Heathrow this afternoon. Can you please pick her up at ....................... 5 airport at ....................... 6 tomorrow? Her flight number is: ....................... 7 . Many thanks John

Message to department secretary

Can you please cancel our reservation at Fortunes Restaurant tonight and make a new reservation for ....................... 8 instead? John

Memo
To: All marketing department staff From: John Re: Meeting with Patricia Legrand, 18th Thursday As Patricia is now travelling on Thursday morning, we will start the meeting at ...................... ..... 9 instead of 08.30 as scheduled. Please note that there is also a change to the agenda.

10 Which is now the correct agenda? a) 1 2 3 4 5 6 b) 1 2 3 4 5 6 c) 1 2 3 4 5 6 d) 1 2 3 4 5 6 Report on activities in the last month Update on the OTA project Sales targets for the next quarter Improving our image in the market: discussion Product modification AOB Report on activities in the last month Update on the OTA project Sales targets for the next quarter Product modification Improving our image in the market: discussion AOB Report on activities in the last month Product modification Update on the OTA project Sales targets for the next quarter Improving our image in the market: discussion AOB Report on activities in the last month Update on the OTA project Product modification Sales targets for the next quarter Improving our image in the market: discussion AOB
3

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Complete these sentences with one suitable word. (In some cases there can be more than one correct answer.) 11 Im afraid I cant manage the meeting on Friday. Could we .......................... it till the following week? 12 We have definitely paid this invoice. We have the .......................... to prove it. 13 We are a .......................... business. We buy from wholesalers and sell direct to the consumer. 14 Thank you for your enquiry. I .......................... a brochure with this letter which should answer most of your questions about our products. 15 The company was unable to pay its debts and went .......................... . 16 Re: Your order no. 3505: We regret that delivery of this order will be .......................... due to a transport strike. We hope to be able to deliver as soon as possible. 17 We are pleased to inform you that, as from 31 March, we will .......................... our service charges from 5 per cent to 4 per cent. 18 The daily flight to the island is very popular, so you should .......................... your seat at least one week before. 19 Just before his sixty-fifth birthday, Jules Elliot .......................... with a generous pension. 20 We have set a sales .......................... of 200,000 for the next quarter, and it is essential that we reach this figure. Which of the following words best fills each of the gaps below? You will have to use one of the words twice.
do make take put

21 Companies are in business to .......................... profits. 22 Thanks for the meetings. It has been a pleasure to .......................... business with you. 23 They decided not to go ahead with the management buy-out. It was too big a risk to .......................... . 24 Im afraid I didnt understand what you said. Can you .......................... it another way? 25 I think theres a mistake in these figures. We will have to .......................... the calculation again.

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Which word or phrase could be substituted for the underlined words and phrases in the short text below without changing the meaning? Directors of the company have agreed to a sell-out, but the shareholders are far from happy. The offer is based on a share price of $8.50, but analysts believe that the company should be valued at26 $14 to $15 a share. The company went public27 at $24 in 1996, but the price has fallen considerably28 since then, reaching a minimum level29 of $4 last December. Shareholders believe that the offer is inadequate30, and that a better deal could be found. 26 27 28 29 30 a) a) a) a) a) is worthwhile floated collapsed bottom too low b) b) b) b) b) is worth launched rocketed minimum too deep c) c) c) c) c) is worthy announced slipped low point cheap d) d) d) d) d) worth advertised soared ditch inexpensive

Choose the best verb option from the list below to complete the text. In the 1980s, the Japanese ......................... 31 the world in manufacturing, particularly in cars and consumer electronics. During this period the just-in-time (JIT) stock management concept and total quality management (TQM) . . . . . . . . . . . . . . . .......... 32 everyday terms. In recent years, managers . . . . . . . . . . . . . . . . ......... 33 that supply chain management (SCM) is an important issue if they want to improve their market position. And now they ...................... . . . 34 to emphasise SCM by focussing on inventory, production, procurement and relationships with customers and suppliers. What ......................... 35 a manager . . . . ..................... 36 by JIT, TQM and SCM today? How can these concepts be interpreted in the context of current trends? 31 32 33 34 35 36 a) a) a) a) a) a) leads become realise begin do understand b) b) b) b) b) b) lead became are realising are beginning does understands c) c) c) c) c) c) led have become have realised began did understanding d) d) d) d) d) d) have led are becoming had realised had begun is understood

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Choose the best option from the list below to complete the conversation. Carl: Well thank you ......................... 37 me your webcam. We could be interested ......................... 38 a small number, just to try them. What price ......................... 39 you offer us on an initial purchase of lets say 10 units? Birgitte: If you buy 10 units, the price ......................... 40 be $260 per unit. However, if you ......................... 41 your order to 20 or more units, we could offer you a substantial discount on that. Carl: We could consider buying 15 units provided that the price per unit was not ......................... 42 $230. Birgitte: Im afraid we couldnt agree to ......................... 43 discount on an order of only 15. This is ......................... 44 quality product, and $230 is ......................... 45 the market price, as you know. 37 38 39 40 41 42 43 44 45 a) a) a) a) a) a) a) a) a) for showing to buy do will will increase more as as big as the well below b) b) b) b) b) b) b) b) b) to show c) for buy c) could c) was c) increased c) more like c) a so big c) a c) much under c) to have shown about buying should would have would increase more than so a big some much lower as d) d) d) d) d) d) d) d) d) that you show in buying may could had increased more above such a big __ a lot less

Perus alpaca wool has long promised to become a vital part of the countrys textile exports but old-fashioned selling practices, poor marketing and a lack of vision from previous governments are holding back trade in what could be a highly desirable commodity. Peru commands 95 per cent of all alpaca fibre production, but alpaca represents only a fraction of the global fibres market.

II

Amid rising international demand for specialist fibres in the past decade, the relatively small amount of alpaca wool available each year has meant prices can fluctuate wildly, scaring off potential customers who can always buy other soft fibres such as mohair or cashmere. For most buyers, price stability and consistency of quality and supply override all else.

III

The Peruvian alpaca industry has been stagnant for over two decades, says Francis Rainsford, who is responsible for sales at Internacional de Comercio, one of Perus four main processors of alpaca hair. Alpaca has lost out to other specialist fibres. Young buyers in Europe have little or no experience in alpaca because they had little exposure. China has recently become a big purchaser of Peruvian alpaca fibre. The other main buyers are the US and parts of Western Europe led by Italy and the UK.

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IV

Alpaca wool fibre flourished under the Incas, but in modern times has struggled to establish itself abroad. Alpaca have been synonymous with Peru for more than 1,000 years. The Inca kings who conquered the Andean highlands wore garments made of finest baby alpaca hair. They considered the resistant yet soft alpaca wool to have divine properties.

As many as 30,000 Peruvian families are involved in rearing alpaca and shearing and processing the smooth long-fibred hair which, when graded by fineness, is used in fashion garments as well as soft toys and even building insulation. There are up to 5 million alpaca animals in Peru which yield annually around 3m kg of processed hair. The industry generates about $20 million to $30 million a year for farmers in some of the poorest parts of the country. Failure to nurture the market could force many alpaca farmers to flee the Andes for the capital, worsening economic and social problems.
From the Financial Times

Match each paragraph, I to V, with the most appropriate heading from the list. 46 I ..........................

47 II .......................... 48 III .......................... 49 IV .......................... 50 V .......................... a) b) c) d) e) f) g) h) i) History of the alpaca trade in Peru Perus position in the global market Problems with raising animals Volatile prices The importance of alpaca to the Peruvian economy The global market for alpaca wool Lack of support from the Peruvian government Competition from Australia The potential for alpaca wool

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Complete the sentences with one of the phrases from the box. 51 and 52 Two important reasons for the poor performance of Perus alpaca wool trade are .......................... and .......................... . 53 Alpaca fibre accounts for .......................... . 54 Most buyers are looking for .......................... . 55 Many buyers in Europe have .......................... . 56 Alpaca wool is used in .......................... . 57 The alpaca industry in Peru is .......................... . 58 Peruvian alpaca farmers may be forced to give up, causing .......................... . a) b) c) d) e) f) g) h) i) j) breeding programmes in the USA and Australia the importance of mohair and cashmere greatly fluctuating prices fashion garments, soft toys and building insulation little or no experience in alpaca an important source of income in poor parts of the country a small part of the worldwide fibres market a decline in the Peruvian economy poor international marketing stable prices and consistent quality

Choose the best definition of the underlined word. 59 to nurture the market a) to limit its development b) to protect it from foreign competition c) to encourage it to grow 60 stagnant a) not growing b) falling c) increasing slowly

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