INQUIRY LETTER

Batangas State University Batangas City March 25, 2013 Powder Coating Department HOOVEN Philippines, Inc. 7th Floor Strata Bldg. Mandaluyong Dear Sir, Due to my desire to accomplish my research paper to be submitted on February 16, 2007, I write this letter to ask for a brochure and illustrations about Fluorocarbon Coating of Structural Aluminum Materials. With that brochure and illustration, I can gather such pertinent data that I need regarding on that topic. I appreciate your response about this matter.

Yours Sincerely Rohail Younas

REPLY TO INQUIRY LETTER

Powder Coating Department HOOVEN Philippines, Inc. 7th Floor Strata Bldg. Mandaluyong March 26, 2013 Batangas State University Batangas City March 25, 2013 Dear Rohail, Upon receiving your letter, I am glad that our company serves as an aid to your research paper. I have a complete portfolio of the Fluorocarbon Coating of Structural Aluminum Materials that you are searching with. A process called fluorination in which atoms of hydrogen in hydrogen carbons are replaced with fluorine atoms makes fluorocarbons. The resulting carbon-fluorine bonds are extremely strong and fluorocarbons are usually very stable, inert and resistant to high temperature. They can be used in coating pans and other cooking utensils to make them non-stick. Enclose are two brochures that you are requesting. However, I am sorry of being unable to provide illustrations because of their in availability. Hoping for a good outcome of your research paper.

Yours Sincerely, Harvey Henderson Manager

PLACEMENT OF ORDER
Batangas State University Batangas City March 25, 2013

Mancini Kitchen Equipment Troy D. Mancini 4220 Straford Park Harold, KY 41635

Dear Mr. Mancini, We would like to purchase twenty two (22) individual stand mixers (Model #43423), all in the color red. We would like you to charge this purchase to the preexisting account that we have with you, business account #543234. We hope to receive this order no later than Friday, November 11th, 2009. Attached to this letter please find our preferred shipping method and receiving address. Please confirm that you received this order by calling us at 232-231-4563 anytime during business hours, Monday to Friday. Thank you for your cooperation Yours Sincerely, Rohail Younas

ADJUSTMENT LETTER
House No.259 Street No.1 Lalazar Pakistan March 25,2013 Pacific computers Bilal plaza, Sardar Rawalpindi,Pakistan Dear Sir, Five VT-248 Amplifier Tubes have been sent to you by prepaid express to replace those broken in transit on your order No. 4572. We appreciate your letter of January 5, bringing this mishap to our attention, also your thoughtfulness in having the damage noted on the express receipt. Doubtless the new tubes will arrive promptly to take their place on your shelves. We are always happy to hear that our merchandise is in such good demand, and you can be sure that we will do everything possible to enable you to keep it in stock. Yours Sincerely Rohail Younas

CLAIM LETTER
Michael Jones, sales manager South East Rosewood Street Chicago IL 54324 March 25, 2013 Matilde Thomas North East Rosewood Street IL 234 Dear Sir, I recently purchased a hair dryer from your shop. In fact, you assisted me during my visit at your store. I shopped for the Ultra-Drying Series with a model number UDS8744. The product was shipped to my home April 16, 2010 with a transaction number is 8755124. Since then, it has failed to power up three times. After operating for an hour, it would just shut down. The air it blows isnt hot, as stated in the product description. This item is integral to my business and I havent been able to properly use because of this obvious defect. This is not good, and has cost me a substantial amount of money. I would like to have this product immediately replaced with a working unit of the same brand or model within 3 days. If you cannot provide me with a replacement, I would like to return the unit I have and for you to refund my payment. If you need to discuss more with me regarding this issue, please contact me anytime at 872-7777. Yours Sincerely Rohail Younas