Professional Documents
Culture Documents
Lotus Garden Hotel
Lotus Garden Hotel
A Practicum Report
Submitted by:
Michelle L. Ilo
BSHIM IV-A
Date Submitted:
22 February, 2009
Table of Contents
Title Page
Acknowledgement
Dedication
I. Introduction
A) SWOT Analysis
B) Recommendation
C) Conclusion
I had cast my burden to you and you lifted me up from the life
of hopeless.
Hotel Accommodations
When seeking a cheap hotel in Manila for any type of visit, you
need not limit yourself to just having a bed to sleep in. We
understand that guests do not always want expensive extras but
also know that they consistently hunt for the best deals. Lotus
Garden Hotel - Manila boasts of cheap rates bundled with
unbeatable value. 80 guest rooms all exude a simple sense of
elegance but include basic amenities that are extremely
functional. All rooms have individually-controlled air-
conditioning, cable television with over 72 channels, a well-
stocked mini-bar, private bath with hot and cold shower, IDD/NDD
telephone system plus voicemail, and coffee/tea-making
facilities. The Deluxe Rooms extend the concept of ideal
affordability by offering a choice of 2 beds and a kitchenette.
These features make the Lotus Garden Hotel not only a cheap
hotel in Manila where you can stay on your business visit or
simply to cool down, but also makes it an ideal temporary home
for any group that requires one. So the next time you need a
hotel in Manila, thinking "cheap" or "affordable" is now a good
idea.
Lotus Garden Hotel
Mission statement
Vision Statement
Quality Policy
Executive Vice-President
Room Types
Premium (Studio)
Lowest Rate At
United States Dollar (USD) 125
Superior Suite
Lowest Rate At
United States Dollar (USD) 180
Executive Suite
Lowest Rate At
United States Dollar (USD) 250
Deluxe Suite
Lowest Rate At
United States Dollar (USD) 275
• Air-conditioning
• Wireless Internet Access
• Coffee / Tea maker
• Room safe
• Cable television
• Telephone
• Dresser
• Writing desk
• Arm chairs
• Standing lamp
Cilantro Restaurant
Breakfast Menu
♣ Two fried eggs with Ham or Crispy Bacon served with bread,
butter and jam with coffee or tea, chilled orange juice or
sliced fresh fruit in season.
BEVERAGES
Php. 90.00
Fresh Juices
Soda
Coke, Diet Coke, Coke Zero, Sprite, Diet Sprite, Root beer,
Royal - Php. 60.00
Php. 165.00
Function Rooms
Choose the function room that will suit your requirements and
leave all the hassles to us. Whether you are planning for a
social or corporate event, our state-of-the-art audio-visual
equipment as well as the assistance of our banquet coordinators,
will surely make your event a success.
Area
Function Room Theater Classroom Banquet
(sq.m.)
Palmera 114.25 60 60 60
We cater to corporate meetings, weddings, debut and other
corporate and social functions.
General Information:
*Name:
Address:
Country:
Occupation:
Company:
*Fax Number:
*Email Address:
City Perks:
Industry Type:
Frequency of Meeting:
-Once a Year
-Twice a Year
-Quarterly
-Weekly
-Others
Meeting Information:
Number of Attendees:
-Audio-visual Equipment
-Public Address (Sound) System
-Business Center
-Video / Overhead Projection System
-Writing Materials
Set-up (Choices):
- Theater
- Classroom
- U-Shape
- Boardroom
- Banquet
Estimated Budget: Php
Meal Requirements:
- Breakfast
- AM Snack
- Lunch
- PM Snack
- Dinner
Meal Type:
- Buffet
- Set
Additional Request(s):
Lotus Garden Hotel Manila
Business Center
Hotel Location
• Rizal Park
• Fort Santiago
• Intramuros
Government Offices
• Department of Tourism
• Central Bank of the Phils
• Manila City Hall
Hospitals
Embassies
• US Embassy
• Embassy of Japan
Churches
• Malate Church
• Ermita Church
Contact Information
Resident Manager
Telephone: (632) 522-1515
Fax: (632) 522-0768
Email Address: rm_lgh@citygardenhotels.com
Finance Department
Telephone: (632) 522-1515
Fax: (632) 522-0768
Email Address: finance_lgh@citygardenhotels.com
Room Types
STANDARD SINGLE
Lowest Rate At
United States Dollar (USD) 55
STANDARD DOUBLE
Lowest Rate At
United States Dollar (USD) 60
SUPERIOR SINGLE
• Queen-sized bed
• Cable television
• Mini-bar
• Hot & cold shower
• Shower with bathtub
• Coffee / Tea maker
• Buffet breakfast is included
Lowest Rate At
United States Dollar (USD) 65
SUPERIOR DOUBLE
• Queen-sized bed
• Cable television
• Mini-bar
• Coffee / Tea maker
• Shower with bathtub
• Hot & cold shower
• Buffet breakfast is included
Lowest Rate At
United States Dollar (USD) 70
DE LUXE SINGLE
Lowest Rate At
United States Dollar (USD) 75
DE LUXE DOUBLE
Lowest Rate At
United States Dollar (USD) 80
Lowest Rate At
United States Dollar (USD) 85
Lowest Rate At
United States Dollar (USD) 90
Lowest Rate At
United States Dollar (USD) 100
Lowest Rate At
United States Dollar (USD) 105
PENTHOUSE-B SINGLE
Lowest Rate At
United States Dollar (USD) 160
PENTHOUSE-B DOUBLE
Lowest Rate At
United States Dollar (USD) 165
PENTHOUSE-A SINGLE
• Veranda
• Kitchenette & dining, in-room
• Safety deposit box
• Cable television
• Mini-bar
• Rate includes buffet breakfast
Lowest Rate At
United States Dollar (USD) 160
PENTHOUSE-A DOUBLE
• Veranda
• Kitchenette & dining, in-room
• Safety deposit box
• Cable television
• Mini-bar
• Rate includes buffet breakfast
Lowest Rate At
United States Dollar (USD) 165
Terms and Conditions:
The Lobby bar offers wide selection of wines and spirits, beer
items, cocktail drinks, bar chows, and appetizers. The Sushi bar
on the other hand, offers selection of freshly made Japanese
items which are available in individual servings or value
combinations.
The hotel has three (3) elegant function rooms fully equipped
and complemented with state-of-the-art audio-visual facilities.
The function rooms - Lily, Lilac and Lavender were named after
some exotic flowers can accommodate up to a maximum of 200
persons.
City Garden Suites function rooms are ideal for wedding, debut,
kiddie party, birthday, christening, graduation, seminar,
conference, meeting, etc.
Debut Package
Complete Debut package as low as Php 24,000 (50 pax)
Baptismal Package
Complete Baptismal Package as low as Php 26,000 (50 pax)
Wedding Package
Complete wedding package as low as Php 36,250 (50 pax)
Function Room
7.85 x 78.50 sq
Lily 60 70 40 70 30
10m m
9.9 x 99.00sq.m
Lilac 72 90 60 80 40
10m .
Business Center
• Local Tours
• Local and International ticketing
• Passporting
• Visa Extension
• Car Rental
• High-speed Wireless Internet access
• Courier Services
• Secretarial Services
• Facsimile
• Photocopying
• Mailing & Postal services
With more than ten solid years of banquet service expertise both
for corporate and social functions, City Garden Suites – your
“All Occasion Celebration Venue” will give you more choices…
more convenience… & more value for your money…
• Wedding receptions
• Debut
• Kiddie party
• Baptismal
• All occasions
General Information:
*Name:
Address:
Country:
Occupation:
Company:
*Fax Number:
*Email Address:
City Perks:
Industry Type:
Frequency of Meeting:
-Once a Year
-Twice a Year
-Quarterly
-Monthly
-Weekly
-Others
Meeting Information:
Meeting Start: Month/Day/Year
Number of Attendees:
- Audio-visual Equipment
- Public Address (Sound) System
- Business Center
- Video / Overhead Projection System
- Writing Materials
Set-up (Choices):
- Theater
- Classroom
- U-Shape
- Boardroom
- Banquet
Estimated Budget: Php
Meal Requirements:
- Breakfast
- AM Snack
- Lunch
- PM Snack
- Dinner
Meal Type:
- Buffet
- Set
Additional Request(s):
Landmarks
Tourists Spots
• Rizal Park
• Fort Santiago
• Intramuros
• Baywalk at Roxas Blvd.
HISTORY
ISO
City Garden Suites, Makati – 1997 with 23-Storey Level with 160
Guest Rooms
WORK VALUES
-they give directions and purposes to the ways we spend each day
working
HOUSEKEEPING
Coverage – Rooms, Public Area, Linen and Laundry and Pest Control
-safety
-orderliness
-Eye-appeal
-sanitation
-guest comfort
-guest relation
-preventive maintenance
-cleanliness
Cleaning Standard
-sweeping
-dusting
-vacuuming
-glass cleaning
-garbage disposal
-bathroom cleaning
-grounds maintenance
-scouring pads
-sponges
-dusting clothes
-polishing clothes
-hand brushes
-squeegees
-soft broom
-pail
-trash bags
Cleaning Chemicals
-furniture polish
-disinfectant
-meiotic acid
-glass cleaner
-air freshener
-insecticide
-Sweeping
-Damp Mopping
-Dust Mopping
-Vacuuming
-Marble Crystallization
-Glass Cleaning
1. Place room bay’s cart in front of the door of the room for
cleaning.
2. Knock the door twice & identify self of staling
“housekeeping” or “room boy” 5-10 seconds.
3. Unlock the door using the duplicate key & gently open the
door. Leave the door wide open.
4. Record on the room boy’s report the actual time that you
start to clean.
5. Switch on necessary lights for cleaning. Draw the blinds or
curtains and open the windows to air-out. Turn off
unnecessary lights, Television and Air conditioner. Etc.
6. Check the condition of Television, radio, air conditioner,
telephone, refrigerator, hairdryer and bidet. Turn-on every
lights to check switches and busted lights. Check for broken
and missing items. Check the EL Safe. Report to maintenance
any findings and inform the housekeeping office for record.
7. Collect the garbage and empty bottles. Bring out soiled
dishes from the room then call the Food and Beverage for dish
out.
8. Empty trashcan, dental glass and ashtrays. Wash and set aside
for drying. Pull out Air Condition Unit filters, wash and set
aside fro drying.
9. Pull out bedspread cover with bedspread cover and duvet cover.
10.Clean the bathroom from clockwise and top to bottom procedure
then store the bathroom amenities.
11.Clean window glass and frame including the air conditioner
body.
12.Clean the veranda, if applicable
13.Sweep the floor. Move the furniture, bed and refrigerator.
Check if furniture felts installed are adequate.
14.Dust around the room using dump cloth in counter clockwise
motion. Clean mirrors and glass fixtures.
15.Make up the bed with duvet set up and bedcover set up.
16.Complete the guest supplies, compendium inserts and mini bar
items.
17.Close windows. Arrange curtains/roman shades.
18.Make a final sweeping and wiping of floors using a damp cloth.
19.Check the over-all appearance of the room. Inform the
Executive Housekeeper or the Supervisor about the status of
the room for inspection.
20.Take a last look for final touches and spray air freshener.
1. Be sure what the guest wants and take note of their orders
including special instructions like in the case of a steak if
it is well done etc.
Special Instructions: Doneness
Rare – R
Medium Rare – MR
Medium – M
Medium Well – MW
Well Done – WD
Dining Sequence
KITCHEN
14 Cooking Method
1. Blanching -
2. Boiling -
3. Steaming -
4. Poaching -
5. Deep-Fat Frying -
6. Sautéing -
7. Grilling -
8. Boiling -
9. Gratinating -
10.Baking -
11.Roasting -
12.Blazing -
13.Glazing -
14.Casserole – way of slow cooking of meat
Food Poisoning
Causes:
2 Dangerous Poisons
* SAMONELLA
* E-COLI
Food Spoilage
3 Categories:
Their company has been in the banquet service industry for the
past 7 years with our pioneer branch Ibarra’s Garden and
Cilantro Resto-Bar in Manila, Patio Ibarra and Plaza Ibarra –
both in Quezon City and Ibarra’s Portico Del Sol in Kawit,
Cavite.
Venues
Ibarra’s Garden:
FOR RESERVATION:
Patio Ibarra
FOR RESERVATION:
Plaza Ibarra
Plaza Ibarra is elegantly designed with the combination of
rustic, old provincial yet refreshing Mediterranean themed
garden set up. The only reception venue in the Metropolis that
has a lighted winding stairs that highlights the grand entrance
of the celebrant.
FOR RESERVATION:
Cilantro by Ibarra’s
Cilantro is an elegant and ideal venue for both corporate and
social gatherings. Strategically located at the heart of the
metro (within the confines of Lotus Garden Hotel) – provides you
the freedom to choose from its cozy function rooms which exudes
an atmosphere of luxury and beauty.
FOR RESERVATION:
FOR RESERVATION:
Address: EPZA Diversion Road, Magdalo, Kawit, Cavite, Philippines
Telephone Number (046) 438-7593
CONTACT INFORMATION:
or
SWOT ANALYSIS
STRENGTH
WEAKNESSES
Absenteeism of employee
No wide parking space
Renovation of the physical appearance of City Garden Suite
Limited employee to attend guests need in Lotus Garden
Located in polluted area
Additional expense for the laundry service
Fail to maintain adequate supplies of the department from
time to time
The location can easily affected by flood during rainy
season
OPPORTUNITIES
THREATS
Housekeeping Department
Kitchen Department
For the second time I was assigned in dinning area but now
for the morning shift. Well, too far compared to City Garden
Suite the enjoyment we’ve felt and the learning we had. Not
knowing, during morning, the restaurant is full of guest. You’ll
observed how busy each and everyone among the food attendants
and even the bartenders. Because of undying work to do, this
helps us to use our common sense and initiative towards the
works and the guests. It’s good to the heart you served them
gratefully and in return they will respect you too with
appreciate. They treated us not like a trainee at all. They gave
us the privilege to have our own way of working because as they
can see we are capable f the task unless if the guest has some
concern to settle and only our trainer could solve it. We
welcomed and greeted guest and say thank you to them with a
smile after eating and leaving the restaurant, we are obliged to
greet them and follow them for assistance. As usual, we refill
water goblet to guest or refill food and drinks in the buffet
table.
Here, I only stayed for one day duty but at least I’ve
known to answer outgoing and incoming calls. We get important
information from the caller. Other work was I encoded important
details that should be input in the computer. I say nothing to
the attitude and behavior of employees because they are as good
as the employee we’ve already met at City Garden Suite.
IBARRA’S GARDEN
PLAZA IBARRA